Mercedes-Benz Sprinter Complaints

760 consumer complaints on file.

#11351237August 25, 2020
STEERING
POWER STEERING HOSE IS COMING LOOSE. IT IS ABOUT HALFWAY OFF. NUMEROUS REPORTS OF THE POWER STEERING HOSE COMING OFF COMPLETELY ON FACEBOOK GROUP FOR SPRINTER CAMPER VANS.THAT WAS THE ONLY REASON I SAW IT. THANKFULLY I WAS ABLE TO FIX WITH A STRONGER CLAMP BEFORE IT CAME OFF. WHEN THE HOSE DOES COME LOOSE IT RESULTS IN COMPLETE LOSS OF STEERING. THIS IS A 8,000LB VAN. WOULD BE A TERRIBLE ACCIDENT IF IT HAPPENED AT THE WRONG TIME. LINK FOR REFERENCE: HTTPS://WWW.FACEBOOK.COM/GROUPS/WINNEBAGO4X4/PERMALINK/1587076018139245
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350871August 24, 2020
ENGINE, STEERING
TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ SPRINTER 2500. THE CONTACT STATED THAT THE POWER STEERING FAILED WHILE DRIVING APPROXIMATELY 50 MPH. THE VEHICLE WAS PULLED OVER. THE CONTACT STATED THAT HE LOOKED UNDER THE HOOD OF THE VEHICLE AND NOTICED THAT THE HOSE CONNECTING THE RESERVOIR HAD DETACHED. THE VEHICLE WAS TOWED TO THE DEALER CAROUSEL MOTORS (809 IA-1, IOWA CITY, IA 52244, (319) 354-2550) HOWEVER, THE VEHICLE WAS DIAGNOSED AND THE SAME CLAMP WAS REATTACHED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350932August 24, 2020
STEERING
AS IS NOW COMMONLY BEING REPORTED WITH THESE VEHICLES, THE LOWER POWER STEERING HOSE CLAMP IS INADEQUATE AND THE HOSE IS SLIPPING OFF THE PUMP. THIS WOULD LEAD TO A TOTAL LOSE OF POWER STEERING. THIS WAS PURCHASED NEW AND NOW HAS 5000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350944August 24, 2020
AIR BAGS
WE RECEIVED A SAFETY RECALL (NHTSDA #19V004) INDICATING THE PASSENGER-SIDE AIRBAG IS AFFECTED BY THIS RECALL BASED ON THE DEFECT DECISION OF TK HOLDINGS, INC. ("TAKATA"). AT THE TIME WE WERE BATTLING CANCER AND THE CORONA VIRUS, SO WE DID NOT GET IT SERVICED AND IT REMAINED IN THE STORAGE. IN THE MEANTIME WE RECEIVED NUMEROUS CALLS TO BRING IT IN FOR SERVICE, BUT DID NOT HAVE THE TIME TO GET IT OUT OF STORAGE AND DRIVE 400 MILES TO GET THE RECALL FIXED. NOW THAT WE HAVE THE TIME, WE CALLED MERCEDES DEALER AND MAIN COMPANY, BUT THEY INDICATE THE RECALL DISAPPEARED EVEN THOUGH WE HAVE A LETTER AND RECEIVED MANY CALLS PRIOR TO GET IT CHANGED OUT. THE LETTER INDICATES "THE DEFECT IN YOUR PASSENGER-SIDE AIRBAG INFLATOR MAY CAUSE THE INFLATOR HOUSING TO RUPTURE.A PASSENGER-SIDE INFLATOR RUPTURE DURING DEPLOYMENT COULD RESULT IN METAL FRAGMENTS STRIKING THE FRONT PASSENGER OR OTHER OCCUPANTS, POSSIBLY CAUSING SERIOUS INJURY OR DEATH." SO WE ARE CONCERNED. HOW DID MERCEDES MAKE THIS DISAPPEAR WITHOUT CORRECTING THE PROBLEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350610August 21, 2020
UNKNOWN OR OTHER
THE AWNING ATTACHED TO THE VAN AND MANUFACTURED BY FIAMMA DOES NOT EXTEND OR RETRACT CORRECTLY AND BREAKS DOWN EVERY SINGLE TIME WE HAVE HAD IT FIXED. THE MOTOR HAS TO BE REPLACED EACH TIME WHICH IS MONEY OUT OF OUR POCKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350521August 20, 2020
ELECTRONIC STABILITY CONTROL (ESC)
AT 24,000 MILES TWO WHEEL SPEED SENSORS FAILED CAUSING ESP, ABS, AND CHECK ENGINE WARNING LIGHTS TO ILLUMINATE. ALSO THIS DISABLED THE CRUISE CONTROL. VEHICLE SAT OVERNIGHT AND UPON STARTING NO ERROR MESSAGES APPEARED. THE FOLLOWING DAY THESE ISSUES REOCCURRED. TOOK VEHICLE TO MB DEALER FOR DIAGNOSTICS, WHICH CONFIRMED THE SPEED SENSOR FAILURES. COST OF REPAIR $1,100. UNDERSTAND THIS IS A KNOWN, COMMONLY REPORTED PROBLEM WITH SPRINTERS BETWEEN 2013 - 2016. MB SHOULD BE HELD RESPONSIBLE FOR RECALLS AND THE COST OF REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350382August 20, 2020
VEHICLE SPEED CONTROL
MY 2016 2500 SPRINTER CONTINUES TO HAVE WHEEL SPEED SENSOR FAILURES EVERY 2K-3K MILES. WHEN THIS HAPPENS THE TRANSMISSION ACTS ERRATICALLY, ANTI-LOCK BRAKE SYSTEM STARTS TO ENGAGE AND DISENGAGE SPORADICALLY AND THE VAN SOMETIME ACCELERATES AND PREVENTS STOPPING. THIS CREATES A VERY DANGEROUS SITUATION, ESPECIALLY WHEN IN THE RAIN OR EVEN HEAVY TRAFFIC. EVNTUALLY ONCE THE SYSTEM DETECTS THE FAILURE IT LIGHTS UP THREE LIGHT ON THE DASH AND DISABLES THE ANTI-LOCK BRAKES, ESP, AND TRACTION CONTROL. THE TRANSMISSION CONTINUES TO SHIFT ERRATICALLY AT TIMES EVEN AFTER LIGHTS COME ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350296August 19, 2020
STEERING
POWER STEERING HOSE IS COMING OFF. LOWER HOSE ONLY. CHECKED THIS AS IT IS A COMMON COMPLAINT FILED BY OTHER WINNEABAGO REVEL OWNERS. OTHERS HAVE HAD THEIRS COME OFF COMPLETELY AND LOST THEIR POWER STEERING. I WANTED TO MAKE SURE THIS DID NOT HAPPEN TO ME ON THE MOUNTAIN ROADS I TRAVEL. HOSE IS TOO SHORT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349774August 17, 2020
STEERING
I BOUGHT MY WINNEBAGO REVEL 4 WEEKS AGO, 200 MILES WERE ON IT FROM THE DEALER, LAMESA RV IN PHOENIX, AZ. AFTER PUTTING 2,000 MILES ON IT, I WAS NOTIFIED BY MEMBERS OF A REVEL GROUP TO CHECK THE POWER STEERING HOSES, AS THE FACTORY CLAMPS DO NOT HOLD THE BOTTOM HOSE ON. WENT OUT, CHECKED THE HOSES AND THE BOTTOM HOSE HAD ALREADY STARTED BACKING OFF. THIS SEEMS TO BE A KNOWN PROBLEM WITH WINNEBAGO REVELS, AS I HAVE KNOWN OTHERS TO SUFFER FROM THE HOSE COMING OFF WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349553August 15, 2020
STEERING
BOTTOM POWER STEERING HOSE COMING LOOSE ... NOT A SOLID CLAMP.. REPLACED WITH REAL HOSE CLAMP BEFORE THE POPPED OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349566August 15, 2020
STEERING
LOWER POWER STEERING HOSE DETACHING FROM COOLER CAUSING LOSS OF POWER STEERING. I HAVE 8500 MILES ON THE VAN. THIS IS A KNOWN ISSUE ACROSS ALL SPRINTER FORUMS. I HAVE TO ADD A NEW CLAMP TO FIX THE ISSUE. IM SO SURPRISED TO LEARN THAT MB HAVE DONE NOTHING TO FIX THAT ISSUE ON ALL SPRINTER VAN... ITS A "TIME BOMB" TO HAPPEN 7 COULD SERIOUSLY HAVE A DEADLY CONSEQUENCE IN AN EMERGENCY LOSING YOUR POWER STEERING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349244August 14, 2020
STEERING
THE VEHICLE IS A WINNEBAGO REVEL RV BUILD ON A MERCEDES 4X4 SPRINTER. WHILE DRIVING, THE POWER STEERING HOSE DISCONNECTED FROM THE RADIATOR, DUMPED ALL THE POWER STEERING FLUID AND CAUSED ME TO LOSE STEERING. I WAS IN MOTION, DRIVING UP A WINDING GRAVEL MOUNTAIN ROAD WITH VERY SHARP CURVES. I WAS ABLE TO STOP AS I WAS TRAVELING AT LOW SPEED. THIS IS A COMMON PROBLEM WITH THE MERCEDES SPRINTER, WELL-KNOWN TO THE WINNEBAGO REVEL 4X4 FACEBOOK GROUP. THE HIGH-PRESSURE HOSE IS TOO SHORT AND THE SPRING CLAMP INSUFFICIENT TO HOLD THE HOSE ON TO THE RADIATOR FITTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349245August 14, 2020
STEERING
THE PRESSURIZED LOWER POWER STEERING FLUID HOSE IS INADEQUATELY CLAMPED AT THE COOLER UNIT AND IS OF INSUFFICIENT LENGTH, RESULTING IN THE HOSE LOOSENING AND EVENTUALLY DISCONNECTING. THIS CAUSES A LOSS OF ALL POWER STEERING ASSIST. UPON THE ADVICE OF OTHER OWNERS WHO HAVE SUFFERED CATASTROPHIC STEERING LOSS, I INSPECTED THE LOWER HOSE CONNECTION IN MY DRIVEWAY AND FOUND IT HAD COME PARTIALLY DISCONNECTED. I HAD TO REATTACH THE HOSE AND SECURE IT WITH A TRADITIONAL WORM-STYLE HOSE CLAMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348969August 13, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
WHILE DRIVING ABOUT 30 MILES PER HOUR ON A SLIGHTLY BUMPY ROAD, THREE INDICATOR LIGHTS ON THE DASHBOARD STARTED TO SHOW PROBLEMS WITH THE ABS, ASR/BAS, AND EBD SYSTEMS. ACCORDING TO THE ONBOARD DIAGNOSTICS THE ROOT PROBLEM IS A FAULTY RIGHT REAR WHEEL SPEED SENSOR. THIS DESIGN SEEMS TO HAVE PUT THE WHEEL SPEED SENSOR IN A DANGEROUS POSITION EXPOSED TO THE ELEMENTS, WHICH CAUSES IT TO DEGRADE AND STOP WORKING AT A HIGH RATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348993August 13, 2020
STEERING
LOWER POWER STEERING HOSE DETACHING FROM COOLER POTENTIALLY CAUSING LOSS OF POWER STEERING. I HAVE 23 MILES ON THE VAN. THIS IS A KNOWN ISSUE ACROSS SPRINTER FORUMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349032August 13, 2020
STRUCTURE:BODY, SUSPENSION
TL* THE CONTACT OWNS A 2016 THOR SIESTA INSTALLED ON A 2015 MERCEDES BENZ SPRINTER 3500 CHASSIS. THE CONTACT STATED THAT UPON APPROACHING A STOP, THE CONTACT HEARD A LOUD ABNORMAL GRATING NOISE. UPON INSPECTION, THE CONTACT NOTICED THAT THE RECEIVER HITCH THAT WAS ATTACHED TO A BAR HAD FRACTURED FROM THE CHASSIS. THE TOW BAR WAS STILL ATTACHED TO THE RECEIVER HITCH HOWEVER, DUE TO THE FAILURE, THE TOW BAR WAS DRAGGING ON THE ROAD. THE SAFETY CABLE FROM THE TOW BAR WAS ALSO NO LONGER ATTACHED TO THE VEHICLE. THERE WERE NO WARNING LIGHTS ILLUMINATED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 31,842.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344196August 9, 2020
STEERING
THIS AFTERNOON (2020-08-09) THE POWER STEERING SYSTEM ON MY VAN FAILED. NO WARNING, NO WARNING LIGHTS ON THE DASH. JUST A SUDDEN DESIRE TO NOT WANT TO GO ROUND A CORNER AND PLOW STRAIGHT ON JUST AS I WAS ENTERING A TWISTY MOUNTAIN CANYON WITH PRECIPITOUS DROPS (LEE HILL DR, BOULDER, CO). LUCKILY I WAS ABLE TO HOLD THE CURVE (AT THE LIMIT OF MY ARM STRENGTH) AND NOT RUN OFF THE ROAD. MY WIFE WOULD NOT HAVE BEEN ABLE TO HOLD IT. THIS COULD HAVE BEEN DEADLY. ONCE I REALIZED I LOST POWER ASSISTANCE, I WAS ABLE TO TURN AROUND AND HEAD BACK HOME. I'M NOT SURE THIS IS A BLESSING BUT I'M SO HAPPY IT FAILED RIGHT AT THE START OF THE CANYON AND NOT WHEN THERE WAS A 500FT DROP BESIDE ME. I WAS ABLE TO DRIVE THE VAN HOME, AS I WAS JUST PHYSICALLY STRONG ENOUGH TO TURN THE STEERING WHEEL TO NAVIGATE INTERSECTIONS HOWEVER, IT WAS A CLOSE CALL TO NEEDING A TOW TRUCK. ON TWISTY ROADS THE VAN IS ESSENTIALLY UNDERIVABLE. ONCE SAFELY PARKED I NOTICED FLUID POOLING UNDER THE VAN AND IT HAS SPRAYED THROUGHOUT THE ENGINE BAY SO THIS LOOKED LIKE A HYDRAULIC HOSE OR CLAMP FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342776August 2, 2020
SERVICE BRAKES
TRAVELING ON I-95 WITH THE CRUISE CONTROL SET AT 70 MPH. SUDDENLY THE VEHICLE DECELERATED AND THREE WARNING LIGHTS (ABS, TRACTION & THE ACCELERATION SKID CONTROL / ELECTRONIC BRAKING ASSIST) CAME ON THE DASH. THE VEHICLE FELT SLUGGISH AND THE CRUISE CONTROL WOULD NO LONGER WORK. THERE ARE ONLY 21,200+ MILES ON THE VEHICLE AND THIS WAS A VERY DANGEROUS SITUATION FOR MY FAMILY AND I WHILE TRAVELING ON THE INTERSTATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342464July 31, 2020
ELECTRONIC STABILITY CONTROL (ESC)
WHILE GOING UPHILL AT ABOUT 50 MPH ON A HIGHWAY THE VEHICLE DID A HARD DOWNSHIFT AND THREE ENGINE LIGHTS CAME ON,ESP,ABS&ASR . I STOPPED AND CHECK TIRES AND AIR PRESSURE ALL OK. AT TIMES THE ENGINE WOULD BUCK, THEN SPEED UP. TURNED OFF ENGINE THEN STARTED IT AGAIN. I WAS ABLE TO DRIVE ABOUT 50 MILES TO MERCEDES DEALER WHO DIAGNOSED AS THE REAR AXEL SPEED SENSORS FAILURE. MEDFORD MERCEDES-BENZ REPLACED BOTH REAR REAL AXEL SPEED SENSORS (VEHICLE MILEAGE 27907) COST $909.00. VEHICLE WARRANTY ON SPEED SENSOR IS 5 YR OR 100,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342531July 31, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2020 WINNEBAGO RV INSTALLED ON A 2019 MERCEDES-BENZ SPRINTER 3500 CHASSIS. THE CONTACT STATED THAT WHILE ATTEMPTING TO EXIT AN UNKNOWN DEALER, THE VEHICLE WAS SHIFTED INTO GEAR, THE PARKING BRAKE WAS RELEASED, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE FAILED TO MOVE. THE CONTACT STATED THAT THE PARKING BRAKE INDICATOR WAS INOPERABLE. SEVERAL MECHANICS ASSISTED THE CONTACT TO GET THE VEHICLE TO OPERATE AS INTENDED. THE CONTACT STATED THAT SEVERAL DAYS LATER ON A CAMPING TRIP, THE BRAKES OVERHEATED. THE VEHICLE WAS TOWED TO MERCEDES-BENZ OF MEDFORD (3240 CRATER LAKE AVE, MEDFORD, OR 97504 541-774-1000). THE TECHNICIAN WAS DUPLICATED THE FAILURE AND THE CONTACT WAS INSTRUCTED ON THE CORRECT WAY TO OPERATE THE PARKING BRAKE FUNCTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BY THE DEALER. THE FAILURE MILEAGE WAS 2,000. *BF THE CONSUMER STATED THE PRAKING ASSEMBLY WAS REPLACED BY MEDFORD MERCEDES (3240 CRATER LAKE AVE, MEDFORD, OR 97504, 541-774-1000) AND NOW THE BRAKES FUNCTION ACCORDINGLY. *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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