Mercedes-Benz Sprinter Complaints

760 consumer complaints on file.

#11341988July 29, 2020
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
I HAVE HAD TO CHANGE THE SPEED SENSOR ON THE RIGHT BACK WHEELS 3 TIMES. THIS AFFECTS ELECTRICAL STABILITY CONTROL OF VEHICLE AND ABS SYSTEM. IT IS UNUSUAL AND EXPENSIVE TO BE DOING THIS. LAST TIME WAS APRIL 2019. I HAVE TO TAKE IT IN TO THE MERCEDES AGAIN TO CHANGE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341881July 28, 2020
POWER TRAIN
THE 4WD IN THIS VEHICLE DOES NOT DISENGAGE PROPERLY EVEN WHEN DONE PER THE OWNERS MANUAL INSTRUCTIONS. UNDER 1,000 MILES ON THE VEHICLE . FOR EXAMPLE, I STOPPED THE VEHICLE, SHIFTED TO NEUTRAL, ENGAGED 4WD AND DROVE FOR 15-20 MINUTES ON A DIRT ROAD. I PULLED OVER TO ENJOY THE VIEW, PUT THE VEHICLE IN PARK BUT LEFT THE ENGINE RUNNING. WHEN I ATTEMPTED TO PUT THE VEHICLE BACK INTO DRIVE, THE 4WD DECIDED IT WAS TIME TO DISENGAGE (WITHOUT ME PUSHING THE BUTTON TO DO SO) AND IT MADE ALL SORTS OF LOUD GRINDING AND CLANGING SOUNDS AS THE MECHANICAL PARTS BASHED AROUND. I WENT TO NEUTRAL TO DISENGAGE AND THAT DID NOT SOLVE IT. IT REFUSED TO GO BACK TO 4WD EITHER AND THE TRANSMISSION WAS INOPERABLE. I TURNED THE VEHICLE OFF SEVERAL TIMES AND FINALLY GOT IT TO BE DRIVABLE AGAIN IN 4WD. ALL OF THIS HAPPENED ON A FOREST SERVICE DIRT ROAD, ALMOST FLAT SURFACE WITH JUST A SLIGHT ANGLE BACKWARD IF I TOOK FOOT OFF BRAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341715July 27, 2020
VEHICLE SPEED CONTROL, STEERING
THIS VEHICLE IS EQUIPPED WITH SOME SORT OF WIND SHEER WARNING SYSTEM THAT DETECTS CROSS WINDS AND SUDDENLY SLAMS ON THE BRAKES, WHEN YOU LEAST EXPECT IT. I WAS DRIVING THE SPEED LIMIT ON I-40 IN ARIZONA AT 75 MPH ON CRUISE CONTROL, AND WAS PASSING A TRUCK IN THE LEFT LANE. IT WAS A SOMEWHAT WINDY DAY, BUT I WAS DEALING WITH THE WIND AS ANY NORMAL DRIVER WOULD DO, BY STEERING INTO THE WIND A BIT, AND DEALING WITH GUSTS AS THEY AROSE. AS SOON AS THE NOSE OF MY VEHICLE PASSED THE FRONT OF THE TRUCK, MY VAN SUDDENLY BRAKED WITHOUT WARNING. I DID NOT EXPECT IT AND THE CAR BEHIND ME DID NOT EITHER. I SUDDENLY GRABBED THE WHEEL WITH BOTH HANDS, AND TRIED TO CORRECT THE STEERING, NOT KNOWING WHAT WHAT GOING ON, AND NEARLY VEERED OFF THE ROAD. THE VAN SWERVED NEXT TO THIS TRUCK, RIGHT TO LEFT IN THE LANE, AND I BATTLED TO REGAIN CONTROL WHEN THIS UNEXPECTED SUDDEN SLAMMING ON THE BRAKES RANDOMLY HAPPENED THAT I DID NOT DO. THIS SUDDEN BRAKE-SLAMMING OCCURRED AT LEAST 5 MORE TIMES IN THIS 4 HOUR TRIP. THIS IS SOMETHING THAT YOU DON'T EXPECT AND WHEN YOU ARE DRIVING AND CONVERSING WITH SOMEONE AND SUDDENLY THE BRAKES ARE SHARPLY APPLIED WHILE YOU ARE ON CRUISE CONTROL, WITHOUT ANY SORT OF WARNING. THIS IS A VERY SERIOUS AND POTENTIALLY LIFE-THREATENING PROBLEM. I CALLED MERCEDES AND THEY SAID THERE WAS NOTHING THEY COULD DO ABOUT THE PROBLEM. I ASKED THEM TO TURN THIS FEATURE OFF, AND THEY TOLD ME THAT THEY COULD NOT DO ANYTHING ABOUT IT, AND MORE OR LESS IMPLIED THAT WE HAD TO "LIVE WITH IT". THIS HAS ALSO HAPPENED TO ONE OF MY OTHER DRIVERS THAT ROUTINELY DRIVES THIS VEHICLE AS WELL. AND HE REACTED IN THE SAME VIOLENT WAY THAT I DID, TRYING TO OVERCOMPENSATE FOR THIS SUDDEN AND UNPLANNED BRAKING. THIS IS GOING TO KILL SOMEONE FOR SURE IF WE CANNOT GET IT TURNED OFF. IT IS A VERY DANGEROUS FEATURE TO HAVE ON A VEHICLE!.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340413July 20, 2020
VISIBILITY:GLASS, SIDE/REAR
TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ SPRINTER 2500. THE CONTACT STATED WHILE DRIVING 15 MPH, WHEN HE HEARD AN EXPLOSION AND SAW THAT THE REAR DRIVER SIDE WINDOW HAD EXPLODED ON IT'S OWN. THE CONTACT STATED HE SUSTAINED A CUT ON HIS LEFT FOOT BUT DID NOT SEEK ANY MEDICAL ATTENTION. THE CONTACT STATED HE WAS ABLE TO DRIVE TO HIS RESIDENCE. THE CONTACT CALLED AND HAS TAKEN THE VEHICLE TO THE LOCAL DEALER MERCEDES-BENZ OF LOVELAND (4040 BYRD DR, LOVELAND, CO 80538, (970) 344-4206,). THE VEHICLE HAD NOT BEEN DIAGNOSED OF REPAIRED AS OF YET. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 19V507000 (VISIBILITY), HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 4,200.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11339507July 15, 2020
SUSPENSION
REAR SWAY BARS MISSING BOLTS ATTACHING THEM TO AXLE AND JUST HANGING LOOSE FROM CHASSIS ON TIFFIN WAYFARER MOTORHOME. THIS IS A KNOWN ISSUE AS IDENTIFIED IN TIFFIN WAYFARER FORUMS REPORTED BY NUMEROUS OWNERS. ALTHOUGH TIFFIN WILL CORRECT IT WHEN OWNERS IDENTIFY IT, TIFFIN POINTS FINGER AT MERCEDES ALTHOUGH THEY ARE FINAL DISPATCH OF VEHICLE TO CUSTOMER AND MERCEDES POINTS FINGER AT TIFFIN SAYING TIFFIN REMOVES THE BOLTS DURING ASSEMBLY BUT IT'S NOT A MERCEDES RECALL ITEM OR NOTED CAMPAIGN FOR THEM OR FOR TIFFIN. I PURCHASED MY 2020 TIFFIN WAYFARER 24TW USED WITH 6000 MILES AND ITEM EXISTED AND COACH LEANED AND ROCKED BACK AND FORTH WHEN CORNERING ON CITY STREETS AND WAS BLOWN AROUND ON THE HIGHWAY WHEN TRUCKS PASSING OR WITH CROSS WINDS BUT ONCE CORRECTED DRAMATICALLY IMPROVED ISSUES. I BELIEVE THIS IS A SIGNIFICANT SAFETY ISSUES THAT BEARS INVESTIGATION AND CORRECTION. I HAD MINE CORRECTED AT MERCEDES DEALER IN SILVER SPRING MD AND ALTHOUGH THEY RELUCTANTLY COVERED THE COST, THEY SAID MISSING PARTS ARE NOT COVERED UNDER WARRANTY.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338230July 8, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
VEHICLE HAS HAD TWO SPEED SENSORS REPLACED, FIRST ONE IS THE LEFT REAR AT ONLY 10,385 MILES MAY 29TH 2020. THE SECOND ONE ON THE RIGHT REAR AT 10,615 MILES JULY 8TH 2020. DEALERS ARE AWARE OF THE SPRINTERS HAVING THIS ISSUE YET THERE HAVE BEEN NO RECALLS ON THIS. AS OF THIS DATE TOTAL COST TO GET IT OPERATING SAFELY AGAIN IS $1018.93 ( PARTS AND LABOR ) WHEN THESE GO OUT THERE IS NO WARNING WHILE YOU ARE DRIVING DOWN THE ROAD WHICH YOU THEN LOSE YOUR ABS BRAKING, TRACTION CONTROL AND STABILITY CONTROL. AFTER INVESTIGATING THIS IT IS A KNOWN FACT AND HAS BEEN FOR YEARS. THIS IS A VERY SERIOUS SAFETY ISSUE AND NOT ANY TECHNICIAN CAN REPLACE THIS. ALL THIS HAPPENS WHILE IN MOTION CITY DRIVING AND HIGHWAY DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337921July 7, 2020
WHEELS
HAVE HAD THREE DIFFERENT WHEEL SENSORS GO OUT CAUSING ENGINE TO GO INTO LIMP MODE RESULTING IN HAZARDOUS DRIVING CONDITIONS. MOST MERCEDES DEALERS CANNOT DO THIS SERVICE. THIS IS A DANGEROUS FAULT THAT MANY HAVE EXPERIENCED AND IS A SERIOUS ROAD SAFETY HAZARD. IN ALL INSTANCES I WAS DRIVING VEHICLE ON 'WASHBOARD' ROAD CONDITIONS; ONCE IN I-70 WESRBOUND FROM KANSAS CITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331829June 30, 2020
ELECTRONIC STABILITY CONTROL (ESC)
AT HIGHWAY SPEED THE VEHICLE SUDDENLY SHIFTED DOWN AND I NOTICED 3 YELLOW WARNING LIGHTS: ABS, ESP, ASR/BAS. FORTUNATELY, I WAS ABLE TO PULL OVER. I PHONED A MERCEDES DEALER AND WAS TOLD IT SOUNDED LIKE A FAULTY WHEEL SPEED SENSOR AND THAT IT WAS OK TO DRIVE WITH CAUTION. A AUTHORIZED SPRINTER REPAIR CENTER DID DIAGNOSE THE REAR WHEEL SPEED SENSOR. $345.00 LATER THE PROBLEM IS FIXED. THE SERVICE MANAGER SAID THEY SEE A LOT OF THESE. HE SAID THAT THE REPLACEMENT SENSOR HAS A NEW PART NUMBER WHICH TELLS HIM THAT IT HAS PROBABLY BEEN IMPROVED. I HOPE SO!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331832June 30, 2020
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, AIR:ANTILOCK:WHEEL SPEED SENSOR
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE PASSENGER'S SIDE REAR WHEEL SPEED SENSOR CEASED TO OPERATE WITH THE ABS WARNING LIGHT, ELECTRONIC STABILITY PROGRAM (ESP) WARNING LIGHT AND ANOTHER UNKNOWN WARNING LIGHT ILLUMINATED. THE CONTACT INITIALLY TOOK THE MOTORHOME TO (MERCEDES-BENZ OF TYLER (3274 PROFESSIONAL DR, TYLER, TX 75701) WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE PASSENGER'S SIDE REAR WHEEL SPEED SENSOR. THE SPEED SENSOR WAS REPLACED. THE CONTACT STATED THAT RECENTLY, THE DRIVER'S SIDE REAR WHEEL SPEED SENSOR EXPERIENCED A SIMILAR FAILURE WITH SIMILAR WARNING LIGHTS ILLUMINATED. THE MOTORHOME WAS THEN TAKEN TO MERCEDES-BENZ OF SHREVEPORT (1330 E BERT KOUNS INDUSTRIAL LOOP, SHREVEPORT, LA 71105) WHERE THE VEHICLE WAS DIAGNOSED AND THE CONTACT INFORMED THAT THE DRIVER'S SIDE REAR WHEEL SPEED SENSOR NEEDED TO BE REPLACED. THE WHEEL SPEED SENSOR WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331427June 29, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
DRIVING ALONG ON CRUISE CONTROL. CRUISE CONTROL DEACTIVATES, ANTI-LOCK, TRACTION CONTROL AND ANTI-SKID LIGHTS COME ON. I STOP THE VEHICLE, THE TRANSMISSION WANDERS BETWEEN GEARS JERKING. I GO TO MB DEALERSHIP THEY REPLACE R REAR SPEED SENSOR MILEAGE:9659MILES. AT 12,060 MILES THE SAME THING HAPPENS. I DRIVEA FIVE HOUR ROUND TRIP TO MB DEALER, THEY REPLACE THE L REAR SPEED SENSOR. AT 17,000 MILES (NOW OFF WARRANTY) ALL THE LAMPS ARE ON AGAIN, THE TRANSMISSION WILL NOT SHIFT INTO DRIVE AND I FACE A 133 MILE TOW TO KNOXVILLE, TN MERCEDES DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331476June 29, 2020
SERVICE BRAKES, VEHICLE SPEED CONTROL
ABS/ESP/CECK ENGINE WARNING LIGHTS ALL CAME ON AT ONCE. MERCEDES DEALER DIAGNOSED PROBLEM AS LEFT REAR RPM SENSOR. MADE REPAIR. UNDERSTAND FROM OWNER FORUMS SENSOR FAILURE IS VERY COMMON ON THESE VEHICLES. ONLY HAD 22,700 MILES. MERCEDES NEEDS TO WORK ON IMPROVING THESE PARTS OR MAKE REPAIRS AT NO CHARGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328671June 13, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
ABS, TRACTION CONTROL AND STABILITY CONTROL LIGHTS CAME ON WHILE GOING DOWN THE ROAD. THIS OBVIOUSLY DISABLED ALL OF THE ABOVE FUNCTIONS. CAUSE OF FAILURE WAS VERIFIED TO BE A FAULTY LH WHEEL SPEED SENSOR BY THE REPAIR SHOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327261June 4, 2020
UNKNOWN OR OTHER
THE ROOF TOP AIR CONDITIONER SEAL HAS FAILED. DURING THE RAIN IT'S AN INDOOR SHOWER. THERE IS ALREADY A CLASS ACTION LAWSUIT OVER THIS ISSUE WITH MERCEDES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326963June 2, 2020
WHEELS
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 3500. THE CONTACT STATED THAT WHILE THE RV WAS PARKED, THE CONTACT BECAME AWARE THAT THE DRIVER'S SIDE REAR TIRE WAS FLAT. THE CONTACT DROVE THE RV TO AN INDEPENDENT MECHANIC WHERE IT WAS DISCOVERED THAT THE WELDING ON THE BACK OF THE REAR DRIVER'S SIDE WHEEL HAD FRACTURED, WHICH PUNCTURED THE TIRE. THE CONTACT STATED THAT HE WAS CONCERNED THAT THE WELDING DEFECT ON THE OTHER WHEEL COULD LEAD TO OTHER TIRES BEING PUNCTURED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE WHEELS WERE NOT REPAIRED NOR REPLACED. THE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325768May 25, 2020
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, WHEELS
THIS MB SPRINTER 3500 3.0 DIESEL IS THE CHASSIS FOR A 2018 THOR CHATEAU 24FS RV. 2018-07-06 - 8485 MILES: LEFT REAR SPEED SENSOR REPLACED. 2018-09-14 - 9488 MILES: RIGHT REAR SPEED SENSOR REPLACED. 2020-05-22 - 14127 MILES: LEFT REAR SPEED SENSOR REPLACED. IN ALL CASES THE TRACTION, SKID, AND ABS LIGHTS COME ON ALONG WITH THE CHECK ENGINE LIGHT INTERMITTENTLY. WHEN THIS OCCURS, THE TRANSMISSION CAN SHIFT MANY TIMES PER SEC WHEN TURNING A SHARP CORNER (AND CAUSE THE RV TO "BUCK"). ALSO THE TRANSMISSION CAN DROP OUT OF DRIVE MULTIPLE TIMES AND REV THE ENGINE RPMS AT HIGHWAY SPEEDS, ALSO CAUSING THE RV TO "BUCK". A STARTLED DRIVER MIGHT TRY TO TURN OFF THE ENGINE AT HIGHWAY SPEEDS AND LOCK THE STEERING WHEEL. MB SERVICE AGENT ON 5-22-2020 TOLD ME THAT THEY SEE THIS WITH RV'S "ALL THE TIME, BUT NEVER SEEM TO SEE IT WHEN THE SPRINTER IS JUST A VAN. UNCLEAR WHY THIS IS HAPPENING". THIS IS A SAFETY ISSUE THAT COULD CAUSE AN ACCIDENT!!! IT ALMOST DID FOR ME DRIVING 55 MPH ON I-515 IN GA NEAR WOODSTOCK AND OTHER TIMES. ALSO CAUSED ME TO HAVE THE RV TOWED TO THE MB DEALER IN ATLANTA FROM TYBEE ISLAND GA AT AN EXPENSE OF $600. AT MINIMUM, MB SHOULD UPDATE THEIR ESP COMPUTER TO SANITY CHECK THE DATE BEING GIVEN BY THE WHEEL SPEED SENSORS. IF THEY DON'T MAKE SENSE, THEN DISABLE ABS, TRACTION AND SKID, BUT DON'T START SHIFTING THE TRANSMISSION MULTIPLE TIMES PER SECOND, OR TAKE IT OUT OF GEAR AND REV THE ENGINE. *DT*JB*DT *DL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325693May 24, 2020
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, WHEELS
I'M EXPERIENCING WHEEL SPEED SENSOR MALFUNCTION AND FAILURE AT INTERSTATE HIGHWAY SPEED. IT'S HAPPENED APPROX 10 TIMES. ONCE WHEN ENCOUNTERING A DIP IN THE ROAD. ONCE IN HEAVY CROSS WINDS. AND LASTLY WHEN PASSING AN 18 WHEELER. UPON MALFUNCTION, MY CAMPER LOOSES POWER DUE TO CRUISE CONTROL DROPPING OUT. THIS PUT ME IN UNSAFE CONDITION PASSING 18 WHEELER. FIRST FAILURE WAS ON I-8 IN REMOTE COUNTRY. I MADE IT TO SAFE AREA BUT WAS VERY STRESSED. FAULT CLEARED AFTER RESTARTING MY ENGINE. NEXT EVENT WAS IN COLORADO IN AUGUST 2019. IN HEAVY CROSSWIND ON INTERSTATE SYSTEM CODED 'WHEEL SPIN, LOSS OF TRACTION.' MULTIPLE TIMES I STOPPED, KILLED ENGINE, BUT CODES DIDN'T CLEAR. UPON LEAVING CAMP IT CODED ADDITIONAL ABS FAILURE. THIS RESULTED IN BREAKDOWN. VEHICLE BECAME ERRATIC JERKING AND LURCHING. I CALLED MERCEDES AND WAS TOWED 250 MILES TO DEALER IN LITTLETON CO. RIGHT REAR WHEEL SPEED SENSOR REPLACED. LASTLY THIS HAPPEN AGAIN TWO DAYS AGO ON I-20 IN LOUISIANA. WHILE PASSING AN 18 WHEELER MY SPRINTER CODED 'WHEEL SPIN, VEHICLE SKID'.' IMMEDIATE LOSS OF CRUISE CONTROL CAUSED LOSS OF SPEED. THE LARGE TRUCK SPED BY ME IN THE INSIDE LANE BUFFETING ME BADLY! I MAINTAINED CONTROL BUT THIS WAS UNSAFE FOR MYSELF AND THE TRUCK DRIVER! UPON GETTING OFF INTERSTATE I GOT ABS CODE WITH VEHICLE STUCK IN LOW GEAR (COMPUTER GENERATED RESPONSE).MERCEDES HAS ONCE AGAIN TOWED MY SPRINTER TO DEALER FOR REPAIR. ALL SAID THESE SENSORS ARE NOT FIT FOR PURPOSE. THEIR FAILURES AT HIGHWAY SPEED PUT OPERATORS AT RISK. THIS RUINS CONSUMERS PLANS.IT PUTS US UNSAFELY ON THE SIDE OF THE ROAD WAITING ON TOW TRUCKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322814April 30, 2020
WHEELS
I PURCHASED A 2017 RV (17,00 MI) MERCEDES BENZ CHASSIS IN DEC 2019 AND IN FEB 2020 WHILE DRIVING HOME FROM A CAMPING TRIP (55 MPH HIGHWAY) THE WARNING LIGHT COME ON AND VEHICLE WAS SURGING. I LOOKED UP THE ISSUE (WHEEL SENSOR FAILURE) AND SLOWLY DROVE HOME. GOT APP WITH MB DEALER AND REAR SENSOR REPLACEMENT MADE UNDER WARRENTRY. I TALKED WITH PREVIOUS OWNER AND WAS GIVEN THE HISTORY OF REAR WHEEL SENSOR FAILURES WITH THIS RV. BELOW IS HIS RECORD NOV 2018 (12,00 MI) BOTH REAR WHEEL SENSOR FAILURES AND REPLACED. APRIL 2019 REAR WHEEL SENSOR FAILED AND REPLACED. JULY 2019 ONE SENSOR FAILED AND REPLACED. I HAVE READ WHERE THIS HAS BEEN A CONTINUED FAILURE ISSUE WITH MB WHEEL SENSORS. PLEASE LOOK INTO THIS ISSUE AND GET MB TO CORRECT THE PROBLEM. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322752April 29, 2020
ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ SPRINTER 2500. THE CONTACT STATED HE DETECTED AN ABNORMAL ODOR INSIDE OF THE CABIN OF THE VEHICLE. THE CONTACT STATED HE SUFFERED FROM HEADACHES WHEN INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO LOCAL DEALER MERCEDES BENZ OF SAN FRANCISCO SERVICE CENTER (1480 FOLSOM ST, SAN FRANCISCO, CA 94103) WHERE THEY SENT THE VEHICLE TO A BODY SHOP TO HAVE BOTH REAR DOORS ADJUSTED. THE CONTACT STATED HE CONTINUED TO EXPERIENCE THE FAILURE. THE CONTACT ALSO STATED HE SAW COOLANT LEAKING. THE VEHICLE WAS TAKEN TO AUTOBAHN MOTORS (700 ISLAND PKWY, BELMONT, CA 94002) WHERE THEY ADJUSTED BOTH REAR DOORS AND ADJUSTED THE RADIATOR HOSE. THE VEHICLE HAD BEEN REPAIRED REGARDING THE LEAK BUT THE DOORS WERE STILL FAULTY. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 500.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11322346April 27, 2020
SERVICE BRAKES, VEHICLE SPEED CONTROL:CRUISE CONTROL
TL* THE CONTACT OWNS A 2013 MERCEDES BENZ SPRINTER 3500. THE CONTACT STATED WHILE DRIVING 65 MPH AND DEPRESSING THE BRAKE PEDAL, THERE WAS ABNORMAL CRUNCHING NOISE DETECTED. THE ABS WARNING LIGHT WAS ILLUMINATED AND THE CRUISE CONTROL WAS INOPERABLE. THE VEHICLE WAS TAKEN TO PARK PLACE MOTORCARS MERCEDES-BENZ FORT WORTH (5601 BRYANT IRVIN RD, FORT WORTH, TX 76132) WHERE IT WAS DIAGNOSED THAT THE RPM SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE REOCCURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 23,500.*BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322431April 27, 2020
SEAT BELTS
DRIVER AND PASSENGER SEAT BELT RETAINING BOLTS WERE LOOSE AND BECAME DETACHED FROM THE SUPPORT COLUMN. HAD TO MANUALLY REATTACH BOLTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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