Mercedes-Benz Sprinter Complaints

760 consumer complaints on file.

#11434117September 23, 2021
ELECTRICAL SYSTEM, POWER TRAIN, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Stranded and required towing due to condensation and EIS Module The 2019+ Mercedes Sprinter EIS (Electronic Ignition System) module is bolted under the driver side dash board to the base of the A pillar where it meets with the firewall. The electrical connector of the module is pointing straight up - this is an issue because any liquids that might spill on the dash (dash cupholder) or any humidity from windshield interior condensation will drip right down the wiring and into the EIS module causing it to short out. _ If the EIS module shorts out, the vehicle will be inoperable until a new unit is fitted. _ The EIS module retails at $1800+ from Mercedes _ Had Mercedes installed the EIS module with the connector facing DOWNWARD - this moisture related issue would not exist. _ There is no drip loop provisions in the wiring. _ Mercedes is aware of the issue as they have created a plastic bag with part number A 638 546 00 35 and they are charging $20 for it. As of right now, Mercedes refuses to fix this issue preventatively. They will only repair it AFTER the EIS module has shorted out. They are refusing to treat this as a warranty claim even though it is clearly a manufacturer defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433961September 22, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
My husband was stopped at a stop light on Sept. 9th when the van randomly (and without provocation) shifted itself from drive into park. We called the dealership to explain the problem and ask that they look into it. We made an appointment and dropped off the vehicle yesterday. Service Department called and verbally stated that they had taken a van on a test drive and that the van had acted "normally" and that they anticipated returning the van to us with the instruction that if we experienced the problem again to contact them. I was not happy with this response as I felt that the problem was a severe safety issue and not enough had been done to investigate it. I quickly googled "mercedes going into park on its own" and found an article detailing reports of 2010 mercedes sedans going into park on their own while the driver was slowing to stop (exactly as we experienced). An accompanying official mercedes benz service department memo in the article confirmed the problem, mentioned the "auto p" feature and blamed the problem on a faulty ignition switch. I called the service department back, referenced the memo and asked if a faulty ignition switch could be to blame. The service department stated that it would be impossible because the ignition switch has changed. They stated that my husband must have taken off his seat belt and engaged the auto p feature. My husband did not unbuckle his seat belt that day. The dealership returned the van noting that they were able to duplicate the issue and engage the auto p feature by unbuckling the driver's seat belt at low speed. My husband and I tried to duplicate and engage the auto p feature ourselves by unbuckling the driver's seat belt after it was returned but were unable to do so. Interestingly, mercedes benz has recently issued a recall for driver's manuals because they acknowledge that the directions for how to engage the feature as explained in the manual are incorrect. Unbuckling will not engage auto p.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433096September 15, 2021
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, VISIBILITY/WIPER
The main display screen in the unit has failed, which means the following is no longer functional: Reverse camera (rearview camera image) ; Traction control settings ; Lane Departure system settings ; Door lock settings ; Vehicle lighting settings
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432851September 14, 2021
UNKNOWN OR OTHER
The 2019+ Mercedes Sprinter EIS (Electronic Ignition System) module is bolted under the driver side dash board to the base of the A pillar where it meets with the firewall. The electrical connector of the module is pointing straight up - this is an issue because any liquids that might spill on the dash (dash cupholder) or any humidity from windshield interior condensation will drip right down the wiring and into the EIS module causing it to short out. _ If the EIS module shorts out, the vehicle will be inoperable until a new unit is fitted. _ The EIS module retails at $1800+ from Mercedes _ Had Mercedes installed the EIS module with the connector facing DOWNWARD - this moisture related issue would not exist. _ There is no drip loop provisions in the wiring. _ Mercedes is aware of the issue as they have created a plastic bag with part number A 638 546 00 35 and they are charging $20 for it. As of right now, Mercedes refuses to fix this issue preventatively. They will only repair it AFTER the EIS module has shorted out. They are refusing to treat this as a warranty claim even though it is clearly a manufacturer defect. Please help? Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432465September 10, 2021
EQUIPMENT
The contact owns a 2011 Mercedes Sprinter 3500 equipped with the Tyron Multiband Runflat Tyre Protection system on the inside of the front driver’s and passenger’s side tires. The contact stated that while driving above 60 mph, the vehicle would shudder as if the front driver’s and passenger’s side tires were out of balance. The Tyron Multiband system was installed on the inside of front driver’s and passenger’s side tires to prevent rollovers caused by blowouts. The tire dealer was made aware of the failure and informed the contact that since the Tyron Multiband system was installed, they could not balance the tires and the tires would self-balance after 200 miles. The dealer was made aware of the failure and referred the contact to take the vehicle to a Mercedes dealer for the chassis. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 47,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432261September 9, 2021
ELECTRICAL SYSTEM
The 2019+ Mercedes Sprinter EIS (Electronic Ignition System) module is bolted under the driver side dash board to the base of the A pillar where it meets with the firewall. The electrical connector of the module is pointing straight up - this is an issue because any liquids that might spill on the dash (dash cupholder) or any humidity from windshield interior condensation will drip right down the wiring and into the EIS module causing it to short out. _ If the EIS module shorts out, the vehicle will be inoperable until a new unit is fitted. _ The EIS module retails at $1800+ from Mercedes _ Had Mercedes installed the EIS module with the connector facing DOWNWARD - this moisture related issue would not exist. _ There is no drip loop provisions in the wiring. _ Mercedes is aware of the issue as they have created a plastic bag with part number A 638 546 00 35 and they are charging $20 for it. As of right now, Mercedes refuses to fix this issue preventatively. They will only repair it AFTER the EIS module has shorted out. They are refusing to treat this as a warranty claim even though it is clearly a manufacturer defect. Please help? Thank you You can also refer to this thread from other Sprinter owners with the same issue: https://sprinter-source.com/forums/index.php?threads/83054/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432113September 8, 2021
SERVICE BRAKES, AIR
The contact owns a 2010 Mercedes-Benz Sprinter 3500. The contact stated that while driving at various speeds, the brake pedal would depress to the floorboard without warning. The contact stated that he had to pump the brake pedal several times for the vehicle to come to a complete stop. The contact had initially taken the vehicle to an independent mechanic where he had the brake pads and rotors replaced; however, the failure persisted. The contact then took the vehicle to a dealer where they performed an inspection and found no defects with the vehicle. The manufacturer was also notified of the failure and informed him that there were no open recalls on his vehicle. The vehicle was not repaired. The failure mileage was approximately 74,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431125August 30, 2021
STEERING
I took my vehicle in for a recall on power steering hose 12/20. They said it was fixed. Last week I was driving down a 9000 foot mountain with my family when the power steering hose disconnected and I lost power steering while coming down an 8% grade. We almost went over the edge but luckily I was able to engage my brake fast enough to stop us just before the guard rail. We nearly died. This recall was supposedly fixed and it wasn't. I contacted the MB dealer where I bought the van and was given a non-reassuring answer that they'll take a look at it but no real concrete reasoning as to why this happened even after having it fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430623August 26, 2021
STRUCTURE
The contact owns a 2018 Mercedes-Benz Sprinter 2500. The contact stated that the air conditioning was draining into the interior cabin allowing moisture to the carpet, wall panels, and head liner. The RV was taken to the dealer where it was diagnosed and determined that the air conditioning seal was fractured and needed to be replaced. The RV was repaired 4 additional times however, the failure recurred. The manufacturer was notified of the failure and referred the contact to the RV dealer. The contact was afraid of black mold appearing inside the cabin. The failure mileage was approximately 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430678August 26, 2021
SERVICE BRAKES
received a recall for the ESP electronic stability control system inApril 2021, dealership made an appointment for May 2021. Then told me the reaper parts were not available, but would contact me asp, . Today, August 26th I checked to see why no notification, was told thy had the parts, but could not get to my project until later October. I told them that date would not work asm I was driving the vehicle to New York beginning October first. They failed to call me, and now put me at the back of the line for repairs. My notice from your office, dated August and received on the 18th go August suggests the time for repair would be one hour. My problem, related to their failure to notify, is I can not wait till late October. Any help?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430294August 24, 2021
STEERING
The contact owns a 2017 Mercedes-Benz Sprinter 3500. The contact received notification of NHTSA Campaign Number: 20V663000 (Steering) however, the part to do the recall repair was unavailable. The dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430080August 23, 2021
LANE DEPARTURE: LANE KEEP: AUTOMATIC STEERING
The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated while driving on the highway at 65 MPH, there was construction that had directed traffic to the right side of the road. The contact stated that while driving past the construction site, the active lane departure assist warning light illuminated on the instrument panel which caused the steering wheel to shake and the brakes to lock-up. The vehicle independently began to steer out of the lane and into another lane which almost caused a crash. The contact had to use excessive force to keep the vehicle from hitting the other vehicle. The contact stated that the failure occurred 3 times after the initial failure on the same day caused by Active Lane Keep Assist program, while driving under similar conditions. The contact then decided to turn off the active lane departure assist feature to avoid any further potential failures. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429905August 20, 2021
POWER TRAIN
The contact owns a 2019 Mercedes Benz Sprinter 2500. The contact state that while in PARK, the vehicle moved and rolled away. Additionally, while in park the vehicle moved when the seat belt was released. There were no warning lights illuminated. The vehicle was taken to the local dealer where they were unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429648August 18, 2021
ENGINE
Vehicle hesitates during acceleration. Problem occurs between 1700 and 200 rpms. Dealer has been notified and unable to repair. Dealer states that the problem is well-known by MB and will re resolved via a software update
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429298August 16, 2021
ELECTRICAL SYSTEM, BACK OVER PREVENTION: CAMERA SYSTEM
The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number: 21V411000 (Electrical System, Back Over Prevention) however, the part to the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428883August 12, 2021
AIR BAGS, UNKNOWN OR OTHER, ENGINE
Had a service call to repair recall items. Technician forgot to install bolts holding the transmission which led to multiple light alerts. Could have been dangerous for driver.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428683August 11, 2021
POWER TRAIN
The contact's client was utilizing a 2019 Mercedes- Benz Sprinter 2500 for work. The contact stated while the vehicle was in park, the driver exited the vehicle however, it rolled backward, flipped over, and crushed the driver's legs. There were no warning lights illuminated. The driver sustained road and chemical burns and medical attention was provided. A police report was filed. There was no report of a fire or airbag deployment. The vehicle was towed to an independent lot. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and inspected the vehicle where the black box was retrieved. The contact mentioned referenced NHTSA Action Number PE21019 (Power train). The failure mileage was 965.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11428296August 9, 2021
SERVICE BRAKES
Delivery driver parked at top of customer's driveway. Driver placed van in park and engaged the ebrake. Driver went to rear of vehicle, retrieved customer's package, and exited the van. Driver was handing customer the package when the driver and customer heard clicking sounds coming from van. Van began sliding down the driveway and hit customer's trees. If trees had not been there, van would have hit the customer's house.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11428353August 9, 2021
SERVICE BRAKES
DRIVER STATED HE PUT THE VAN IN PARK ON BUT DIDN'T ENGAGE THE EMERGENCY BRAKE. ON HIS WAY TO MAKE HIS DELIVERY, THE VAN STARTED ROLLING BACKWARDS WITH THE DRIVER SIDE DOOR OPEN AND ROLLED BACKED INTO PILE OF SNOW.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11428216August 8, 2021
POWER TRAIN, SERVICE BRAKES, UNKNOWN OR OTHER
Driver reported that vehicle started rolling while the vehicle was in Park. The parking brake was engaged. Driver was able to stop the vehicle by physically keeping their foot on the brake. Vehicle sent to dealer. Dealer confirmed issue and repaired. Repair details and video of issue available. Other related issues have been identified on other vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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