Mercedes-Benz ML-Class Complaints

497 consumer complaints on file.

#10943919January 9, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 20011 MERCEDES-BENZ ML350. WHILE ATTEMPTING TO DRIVE THE VEHICLE, IT FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION STARTER SWITCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 81,573. UPDATED 04/06/17 *LJ *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940049January 6, 2017
EXTERIOR LIGHTING
THE LED TAIL LIGHTS ARE FAILING. MY ASSESSMENT ON THIS ISSUE IS THAT WATER AND DEBRIS ARE ENTERING THE TAIL LIGHT DUE TO A GASKET OR SEAL THAT IS FAILING. DEALER AND MERCEDES DOES NOT WANT TO HELP, AND HAVE TOLD ME THEY WILL NO LONGER RESPOND TO MY EMAILS. IM GETTING THE RUN AROUND. ITS CLEARLY A SAFETY DEFECT/HAZARD, BASED ON TRANSPORT CANADA. THIS HAPPENS WITH NO WARNING, UNTIL ENOUGH LED'S ARE OUT THE MESSAGE TURNED ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939678January 4, 2017
SERVICE BRAKES
WHEN AT A SLIGHT INCLINE OR DECLINE, THE VEHICLE WILL GO FROM THE "DRIVE" GEAR AUTOMATICALLY INTO "PARK." WHEN THE "DRIVE" GEAR IS RE-ENGAGED, THERE IS A SIGNIFICANT CRUNCHING OF THE GEARS AS IT GOES FROM "PARK" BACK INTO "DRIVE" MODE, CAUSING UNDUE STRESS AND FATIGUE ON THE BRAKING MECHANISM, INCREASING THE LIKELIHOOD OF BRAKE MALFUNCTION AND/OR FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939229January 3, 2017
AIR BAGS
TAKATA RECALL. I RECEIVED THE LETTER OF THE RECALL AND WAS TOLD IT WILL BE REPAIRED BEFORE END OF 2016. HAVE NOT BEEN CONTACTED YET TO DO THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937200December 23, 2016
UNKNOWN OR OTHER
TAKATA RECALL. WHEN WE WERE READY TO TRADE OUR VEHICLE, THE DEALER TOOK ABOUT $6000 OFF OF IT'S TRADE IN VALUE BECAUSE IT HAD A TAKATA AIR BAG IN IT AND A REPLACEMENT BAG WAS UNAVAILABLE TO REMEDY THE ISSUE. THE DEALER WAS UNABLE TO PUT THE VEHICLE ON THEIR LOT, IT HAD TO BE SOLD AT AUCTION. I FEEL WE SHOULD BE REIMBURSED THIS FINANCIAL LOSS WE SUFFERED DUE TO TAKATA'S INFERIOR PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935468December 15, 2016
AIR BAGS
TAKATA RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934530December 11, 2016
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
GOING TO WORK IN THE MORNING AND PULLING OUT OF THE GARAGE MY FOOT WAS ON THE BRAKE NOT THE ACCELERATOR IN REVERSE SUDDENLY THE CAR SURGED BY ITSELF WHILE I HAD MY FOOT ON THE BRAKE. THE CAR WENT IN REVERSE VERY FAST HITTING OUR SIDE CONCRETE SIDE WALL. (THE DISTANCE IS ABOUT (28FT) THE IMPACT WAS SO HARD THAT THE PASSENGER WINDOW WAS COMPLETELY BROKEN AND THE PASSENGER SIDE OF THE BACK FRAME OF THE MERCEDES WAS SMASHED. IT HAPPENED SO FAST THAT I LOST CONTROL OF THE VEHICLE I COULD NOT STOP THE CAR THE BRAKES DID NOT WORK. AFTER I HIT THE WALL I WAS JOLTED FORWARD AND I SMASHED THE FRONT END OF THE CAR WITH THE GARAGE. THE CAR FINALLY STOPPED IN THE MIDDLE OF THE DRIVEWAY. AGAIN, I DID NOT PUT THE CAR IN DRIVE WHEN I WAS JOLTED FORWARD THE CAR WENT FORWARD FROM THE IMPACT OF THE HIT FROM THE WALL AND I DID NOT PUT MY FOOT ON THE ACCELERATOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934032December 9, 2016
POWER TRAIN, SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ ML350. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IN REVERSE AND THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE ACCELERATED INDEPENDENTLY. THE VEHICLE CRASHED INTO A WALL AND THE REAR WINDOW BROKE. THE CONTACT STATED THAT THE VEHICLE ACCELERATED UP TO 19 MPH IN REVERSE. THE CONTACT STATED THAT THE VEHICLE THEN SWITCHED GEARS INTO DRIVE INDEPENDENTLY, LUNGED FORWARD, AND CRASHED INTO THE GARAGE. THE CONTACT STATED THAT THERE WAS EXTENSIVE DAMAGE TO THE FRONT AND REAR OF THE VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT WAS NOT OFFERED AN EXPLANATION FOR THE INDEPENDENT ACCELERATION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,300. UPDATED 01/31/17*LJ THE CONSUMER STATED THERE WAS DAMAGED TO THE RIGHT SIDE OF THE VEHICLE AS WELL. UPDATED 03/06/17.*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10934298December 9, 2016
AIR BAGS
TAKATA RECALL. HOW MAY I ACCELERATE THE PROCESS OF REPLACING MY RECALLED AIRBAG? THANKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928903November 30, 2016
FUEL/PROPULSION SYSTEM
DEF/ADBLUE HEATER FAILURE. IT APPEARS IT IS COMMON FOR THE DEF/ADBLUE HEATER TO FAIL. I HAVE BEEN TOLD BY MERCEDES SERVICE THAT THEY REDESIGNED THE HEATER BECAUSE OF THE COMMON FAILURE OF THIS PART BUT THEY ARE NOT REPLACING THEM AS A RECALL. (SAME PROBLEM WITH VW WHICH IN NOW COVERED)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928673November 29, 2016
AIR BAGS, SEAT BELTS, WHEELS
WHILE TRAVELING ON THE INTERSTATE MY ML 350 MERCEDES BENZ WAS STRUCK BY ANOTHER VEHICLE. I WAS TRAVELING THE SPEED LIMIT OF 70 MILES PER HOUR WHEN A CAR PASSING ME LOST CONTROL OF HIS VEHICLE AND STRUCK ME. THE IMPACT WAS ON THE DRIVERS SIDE OF THE CAR ON THE REAR WHEEL. THE IMPACT PUSHED MY SUV TO THE RIGHT. UPON IMPACT, THE REAR WHEEL ON THE PASSENGER SIDE BROKE, SNAPPED IN HALF AND THE FLEW AWAY CAUSING MY ML350 TO ROLL FIVE OR SIX TIMES BEFORE COMING TO REST JUST INCHES FROM ON COMING TRAFFIC TRAVELING EAST BOUND ON THE OTHER SIDE OF THE MEDIAN. THE OFFICER INVESTIGATING THE ACCIDENT SAID HIS MAJOR CONCERN WAS THAT UPON IMPACT THE REAR WHEEL ON THE PASSENGER SIDE SNAPPED CAUSING THE CAR TO ROLL FIVE OR SIX TIMES. I CONTACTED MERCEDES BENZ AND REQUESTED THEY INVESTIGATE THE CRASH. I SENT INFORMATION ABOUT THE ACCIDENT TO MERCEDES TO REVIEW IN ADDITION TO THE CURRENT LOCATION OF THE VEHICLE AND SEVERAL IMAGES OF THE ML350. I RECEIVED A RESPONSE BY PHONE FROM MERCEDES BENZ IN WHICH THE MERCEDES REPRESENTATIVE AGREED WITH THE OFFICER THAT THE WHEEL BREAKING UPON IMPACT WAS THE REASON THE VEHICLE ROLLED OVER. I REQUESTED THE INFORMATION IN WRITING; HOWEVER, I WAS INFORMED THAT MERCEDES BENZ DOES NOT SHARE FINDINGS FROM SUCH INVESTIGATIONS THEY CONSIDER TO BE INTERNAL INFORMATION. THE VEHICLE WAS TOTALED BUT THE GOOD NEWS WAS THAT THERE WAS NO LOSS OF LIFE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10926043November 14, 2016
SEATS
PASSANGER SEAT WITH SEAT HEAT ON CAUSED BURNT DAMAGE OF LEATHER UPHOLSTEREY IN LOWER LEFT PART OF THE BACK REST ACCOMPANY WITH SMOKE/FUMES. THE DAMAGED AREA IS ABOUT 2" LONG. 2011 ML350 WITH 27KMILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924845November 7, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920053October 30, 2016
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
TAKATA RECALL MERCEDES BENZ NOTIFIED BY USPS SAFETY RECALL 03/16.NO FURTHER CORRESPONDENCE OR OTHER ACTION/S TO INDICATE RECTIFY OF SAFETY RECALL SINCE. MERCEDES HOUSTON NORTH DEALERSHIP VISIT 10/29/16 AT WHICH I PURCHASED REFUSES VEHICLE RETURN IN LIGHT OF INDICATED AIRBAG RECALL, STATING I CANNOT SIMPLY RETURN THE VEHICLE.SALES REP INDICATES SUCH VEHICLES ARE TAKEN AS TRADE-IN AND/OR SOLD TO COMPETING DEALERS LIKE CARMAX WHICH PAYS HIGHER FOR UNWANTED/UNSAFE VEHICLES, BUT OFFERS AN ASSURANCE TO ASSUAGE MY SAFETY CONCERN THAT MERCEDES ARE MORE STRUCTURALLY SOUND THAN OTHER MANUFACTURERS, NAMELY HONDA IN WHICH DRIVERS/PASSENGERS DIED FROM TAKATA AIRBAG DEPLOYMENTS.REP FURTHER STATES AIRBAG REPLACEMENT UNLIKELY SINCE TAKATA IS BEHIND IN MANUFACTURING DUE TO TSNUMAI;PROCESSING NEW WORK AS PRIORITY TO SAFETY RECALL/REWORKS.UNABLE TO SELL/TRANSFER VEHICLE DUE TO RECALL/ILLEGALITY; WOULD NOT ANYWAY DUE TO SAFETY HAZARD WHICH NOT ONLY ENDANGERS, BUT KILLS, OTHERS.1-WK AFTER BUY,LEFT&RIGHT FRNT PRKNG LIGHTS MALFUNCTION.MERCEDES REPLACED/REPAIRED FUSE UPON NEW WIRINGHARNESS INSTALL UNDER EXT SVC PLAN.SAME LEFT&RIGHT FRNT PRKG INDICATOR MALFUNCTION W/IN 45DAYS AFTER;REPLACED OEM-BULBS BLEW.LEFT HEADLIGHT REPLACED-OEM BLEW.AUG/SEPT 2014 45K-MILE REQD MAINT, DEALER SVC ADVISOR SAID HEAD&PRKG LIGHT BULBS WRONG TYPE,RESTATE FIXED WIRINGHARNESS STILL ROOT.HEAD&PRKG LIGHTS FIXED W/OUT FURTHER WIRINGHARNESS MENTION.NEW CARBATTERY INSTALL DEC/JAN 2015 60K-MILE REQD MAINT REPORT TO DEALER SVC ADVISOR ELECTRONICKEY FAIL TO UNLOCK DOORS&ENGAGE IGNITION DESPITE NEW BATTERIES.ALL 2015 AND CONTINUING, LEFT&RIGHT FRONT BULBS,LEFT HEAD&TAILLIGHT OUTAGES, SPONTANEOUS ESPFAULTS ON DASH MALFUNCTION;IGNITION DELAYED-START W/OUT DASH WARNING IN PARK/REAR/NEUTRAL/DRIVE POSITION OR AT START/SHUTDOWN. PURCHASED 04/17/14 CERT PREOWN W/ EXT SVC PLAN ~36KMILES 10/29/16 ~103KMILES ESP EXPIRED 100KMILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918462October 24, 2016
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ ML350. WHILE PARKING THE VEHICLE WITH THE BRAKE PEDAL DEPRESSED AND THE GEAR SHIFTER IN THE REVERSE POSITION, THE VEHICLE ACCELERATED BACKWARDS ON ITS OWN. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS DRIVEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917923October 21, 2016
ELECTRICAL SYSTEM
VEHICLE WON'T GO INTO PARK, DRIVE, NEUTRAL, OR REVERSE WHEN I PUSH THE BUTTON TO TELL IT TO. VEHICLE'S TURN SIGNALS DON'T TURN ON WHEN I MOVE THE HANDLE UP OR DOWN TO TRY AND TURN THEM. IT HANDLE CLICKS AS IF IT IS TURNED ON BUT BLINKERS DO NOT TURN ON. ALMOST GOT HIT BY ANOTHER CAR WHEN THIS ACCRUED BECAUSE THE BLINKERS DIDN'T COME ON AND THE CAR DIDN'T SEE THAT I WAS STOPPING. VERY SCARY AND DANGEROUS SINCE I HAVE TWO SMALL CHILDREN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917800October 21, 2016
AIR BAGS
TAKATA RECALL- I HAVE NOT BEEN CONTACTED BY MERCEDES AND I WOULD LIKE TO HAVE SOME INFORMATION ABOUT THE AIRBAG RECALL AND A TIMELINE FOR WHEN I CAN GET AIRBAGS REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917558October 20, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916348October 16, 2016
AIR BAGS
WE REC. RECALL LETTERS FROM MERCEDES ABOUT RECALL #2016020003 THE AIRBAG BUT THE DEALER TOLD US ON LAST SVCS THAT THEY DID NOT HAVE ANY PARTS OR ANYTHING THEY COULD DO, THIS IS RIDICULOUS AS MB HAS NOT DONE WHAT IS REQUIRED TO FIX THE PROBLEMS. [XXX], [XXX] & FAMILY. PS: ON 10/16/16 EMAILED TODAY TO MB: WE HAVE SEVERAL MERCEDES (4) IN MY FAMILY AND OYES END RECALL FOR AIRBAGS BUT THE DEALERS DO NOT AHEM ANY RESOLUTION AND NOTHING HAS BEEN DONE SO FAR. WHY? [XXX](CALL ONLY AFTER 1 PM CA TIME). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916045October 14, 2016
FUEL/PROPULSION SYSTEM
DIESEL FUEL LEAKS FROM A TINY CRACK FORMING ON THE OIL FILTER HOUSING. THE FILTER HAS MANUFACTURING OR DESIGN DEFECT THAT CAUSES THE BOTTOM HOUSING OF THE FILTER TO FORM SMALL CRACKS PREMATURELY. THE MERCEDES PART NUMBER OF THIS FILTER IS A 642 090 60 52 MANUFACTURED BY MANN , MADE IN THE CZECH REPUBLIC. I HAVE SEARCHED THE INTERNET AND THIS APPEARS TO BE A SYSTEMIC PROBLEM WHERE THE FILTER FORMS CRACKS AND LEAKS DIESEL FUEL. THERE SHOULD BE A RECALL ISSUED FOR THIS IMMEDIATELY BEFORE THERE ARE ANY VEHICLE FIRES AS A RESULT OF THIS DEFECT. WHEN THE FILTER LEAKS, THE FUEL STREAMS DOWN THE CENTER OF THE ENGINE BLOCK AND THROUGH A WEEP HOLE TO THE BOTTOM OF THE VEHICLE NEAR THE EXHAUST. THIS IS IN VERY CLOSE PROXIMITY TO THE EXTREMELY HOT EXHAUST PIPING THAT COULD IGNITE THE FUEL AND CAUSE A FUEL FIRE RESULTING IN SERIOUS INJURY OR FATALITIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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