Mercedes-Benz ML-Class Complaints

497 consumer complaints on file.

#10915287October 11, 2016
FUEL/PROPULSION SYSTEM
DIESEL FUEL FILTER AND/OR DIESEL FUEL HOSE LEAKS SPILLING HIGHLY FLAMMABLE DIESEL FUEL ON THE ROAD. THE DIESEL FUEL COULD LEAK NEAR THE HEAT SOURCE OR LEAK ONTO THE ROAD. THIS COULD LEAD TO A CRASH OR CAUSE A FIRE IN THE PRESENCE OF AN IGNITION SOURCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915319October 11, 2016
ELECTRICAL SYSTEM
EIS THE KEY WILL LOCK/UNLOCK CAR, WILL TURN IN IGNITION BUT WILL NOT START CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910097September 27, 2016
UNKNOWN OR OTHER
SUNROOF WAS FOUND SHATTERED AFTER THE VEHICLE WAS PARKED ON A RESIDENTIAL STREET. NO EVIDENCE OF VANDALISM. FOUND OUT AFTER OPENING THE DOOR & CLOSING IT - HEARD THE SHATTERED GLASS FALL ONTO THE INTERIOR SUNROOF VISOR. NO VISIBLE DAMAGE THAT MIGHT INDICATE THE CAUSE OF THE SHATTERED GLASS. THE FOUR CORNERS OF THE SUNROOF WERE SUNKEN IN SLIGHTLY, AND THE MIDDLE PORTION FLEXED UPWARD. THERE HAS BEEN NO RECENT EXTREME HEAT RECENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908813September 22, 2016
UNKNOWN OR OTHER
2014 ML350 SHUT OFF WHILE DRIVING IN THE FAST LANE OF A MAJOR HIGHWAY. I HAD TAKEN THE VEHICLE FOR SERVICE, THEN THREE WKS LATER BECAUSE THE CAR WAS LOSING POWER. THE DEALERSHIP CHECKED IT OVER THE NEXT DAY AND ASSURED ME THE CAR WAS PERFECT AND HAD FOUND NO PROBLEMS. THE NEXT DAY THE CAR SHUT-OFF ON THE HIGHWAY. THE CAR WAS TOWED TO THE DEALERSHIP WHERE THEY EVENTUALLY DISCOVERED A DEFECT IN THE CAR. I NO LONGER FEEL SAFE DRIVING THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906912September 15, 2016
AIR BAGS
RECALL ON DRIVERS SIDE AIRBAG IN FEBRUARY 2016. RECALL INCOMPLETE. NO REMEDY FROM COMPANY(TK HOLDINGS INC.-TAKATA) THAT MADE THE AIRBAGS. I CANNOT TRADE IN MY CAR OR SELL IT WITH THIS RECALL... VALUE OF MY CAR IS WAY DOWN DUE TO THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905570September 11, 2016
AIR BAGS
TAKATA RECALL- HASN'T BEEN RESOLVED YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905072September 9, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10902940August 31, 2016
STEERING
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ ML350. WHILE DRIVING APPROXIMATELY 70 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DETERMINED THAT THE STEERING WHEEL BECAME INOPERABLE AND THE ENTIRE STEERING WHEEL AND ELECTRICAL MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT A CASE MANAGER WOULD CALL THE CONTACT BACK WITHIN FORTY-EIGHT HOURS. THE FAILURE MILEAGE WAS 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10902071August 28, 2016
ENGINE
I HAVE A MERCEDES BENZ ML- 350 YEAR 2011. THE VEHICLE HAS A LITTLE OVER 60,00 THOUSAND MILES. THE ENGINE LIGHT FROM MY DASH BOARD STARTED COMING ON. I BROUGHT THE CAR IN TO THE MERCEDES DEALERSHIP FOR A DIAGNOSTIC TEST. THE TEST RESULTS INDICATED THERE'S A PROBLEM WITH THE BALANCE SHAFT. THE REPAIR QUOTE I RECEIVED WAS $9,300.00. THIS IS QUITE ABSURD ... TO SAY THE LEAST ! AS I RESEARCHED THIS ISSUE REGARDING THE BALANCE SHAFT THIS HAS BEEN AN OCCURRING PROBLEM IN THE ML- 350 AND C CLASS MODELS SUCH AS THE C 220. (V6 272 ENGINE) THERE ARE NOTED CLASS ACTION SUITE'S GOING BACK TO THE ML- 350 2006 UP TO THE ML-350 2010. THE MERCEDES BENZ CORPORATION HAS SHOWED ONLY RELUCTANCE IN REPAIRING THIS PREVALENT PROBLEM. THERE POSITION AS STATED THIS ISSUE WAS RECTIFIED FROM THE 2010 RECALL. OBVIOUSLY THE PROBLEM WITH THE BALANCE SHAFT IN THIS ML - 350 MODEL HAS NOT BEEN RESOLVED. MY NEXT STEP IS TO APPROACH THE MERCEDES BENZ CORPORATION AGAIN FOR A FINAL DECISION IN RESOLVING THIS ISSUE. IF THEY DON'T TAKE THE RESPONSIBILITY IN STANDING BEHIND THERE PRODUCT AND KEEPING THEIR REPUTATION IN GOOD STANDING I HAVE NO OTHER CHOICE BUT TO PURSUE THIS AS A LEGAL MATTER...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897188August 19, 2016
AIR BAGS
MY VEHICLE CAME WITH ERROR MESSAGE "FRONT LEFT SRS MALFUNCTION SERVICE REQUIRED". DEALER CLAIMS THAT THE AIR BAG MIGHT NOT DEPLOY. LEFT IT FOR SERVICE. EL CABLE, CABLE CONNECTORS AND LOCKING MECHANISM WERE REPLACED. LOOKS LIKE THE ELECTRICAL CABLES WERE DAMAGED/DEFECTIVE IN THE MECHANISM. BEING A CAR WITH NO MORE THAN 4 YEARS AND UNDER 43000 MILES, IT IS CLEAR THAT THE PARTS REPLACED WERE DUE TO MANUFACTURING DEFECTS. FURTHER THIS PROBLEM HAS NOTHING TO DO WITH REGULAR VEHICLE MAINTENANCE. I DO NOT KNOW THE IMPACT WHICH IT WOULD CAUSE IF NOT SERVICED. PAID $444 FOR THE SERVICE AND I AM REALLY DOUBTFUL ABOUT THE RELIABILITY IN SAVING LIFE USING AIRBAGS ON MERCEDES. ATTACHED BILLS FOR THE SERVICE. APPRECIATE IF YOU COULD LOOK INTO THE MATTER AND FOLLOWUP. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888627July 26, 2016
ELECTRICAL SYSTEM
THERE WAS A SERVICE CAMPAIGN NO. 2013040001, ISSUED APRIL, 2013 FROM DAIMLER AG, THE MANUFACTURER OF MERCEDES- BENZ VEHICLES, FOR MODELS 164 , X164, 251, MODEL YEARS 2011-2012. IT STATED THAT "DUE TO A SUPPLIER PROCESS ISSUE THE ELECTRONIC IGNITION SWITCH DOES NOT CORRESPOND TO SPECIFICATION WHICH MAY LEAD TO A NO START CONDITION WHEN TURNING THE KEY." I AM THE SECOND OWNER OF THIS VEHICLE, PURCHASED DECEMBER, 2014. SUNSET AUTO SALES PURCHASED THIS VEHICLE IN DECEMBER, WHICH IS MY HUSBAND'S CAR LOT. THE VEHICLE WAS DOING THIS RANDOMLY AND DEALERSHIP COULD NOT FIND FAULT CODE. DEALERSHIP HAD TO REPLACE IGNITION SWITCH JULY 22, 2016 AND INVOICE STATES " FOUND EIS TO BE DEFECTIVE. REPLACED EIS AND PROBLEM NO LONGER DETECTED AT THIS TIME." I CONTACTED MERCEDES CUSTOMER CARE SERVICE TO HAVE THIS REPAIR COMPENSATED AND WAS TOLD MY VEHICLE WAS NOT IN THE RECALL, THERE WASN'T ANY RECALL FOR THE EIS, AND THEY DIDN'T KNOW HOW MY VEHICLE HAD BEEN TAKEN CARE OF AND WOULD NOT COMPENSATE FOR THIS. I WAS NOT AWARE OF ANY METHOD TO TAKE CARE OF VEHICLE THAT WOULD CARE FOR THE EIS. MY VEHICLE YEAR AND MODEL WAS INCLUDED IN THIS CAMPAIGN, THAT HAD NO END DATE, I MIGHT ADD. I EXPLAINED THAT BEING STRANDED BECAUSE OF A NO START SITUATION WOULD NOT BE GOOD, GIVEN MY MEDICAL CONDITION. I FEEL BECAUSE THE IGNITION SWITCH IS A DOCUMENTED DEFECT, DESCRIBED IN THE SERVICE CAMPAIGN LETTER WITH NO END DATE, MERCEDES SHOULD HAVE COMPENSATED ME FOR THIS EXPENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887590July 21, 2016
ELECTRICAL SYSTEM:IGNITION:SWITCH
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. WHILE STATIONARY, THE VEHICLE'S IGNITION SWITCH MALFUNCTIONED AND PREVENTED THE VEHICLE FROM STARTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 85,000. UPDATED 10/28/16*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885153July 15, 2016
UNKNOWN OR OTHER
FUEL LINE TEAR CAUSING ME TO LOSE CONTROL. WHEN STOPPED FUEL WAS RUNNING FROM UNDER MY VEHICLE, COVERED MOTOR AND ALL OVER CAR. LUCKILY IT IS A BLUE TEC MERCEDE NOT A GAS. VERY FRIGHTENING. DRIVING 55 MILES PER HOUR HIGHWAY. NO SMELL THAT I REMEMBER, JUST LOSS OF CONTROL STEERING. I THOUGHT IT WAS A POWER STEERING PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884293July 12, 2016
VEHICLE SPEED CONTROL
STARTED CAR, PUT IN REVERSE. FELT THE ENGINE SURGE MOVED SHIFTER TO NEUTRAL THEN DRIVE . ENGINE SURGED, COULD NOT STOP THE CAR WITH THE BRAKES IT PROCEEDED THROUGH A GATE AND WAS STOPPED BY OUR STONE FENCE. AIR BAGS DID NOT DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10883301July 7, 2016
EXTERIOR LIGHTING:TAIL LIGHTS
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT STATED THAT THE TAIL LIGHTS FAILED TO OPERATE INTERMITTENTLY. THE BULBS WERE REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS DIAGNOSED, BUT NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000. UPDATED 10/13/16*LJ *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876458June 24, 2016
ENGINE, FUEL/PROPULSION SYSTEM
OUR 2012 MB HAS 42500 MILES ON THE ENGINE WARNING LIGHT CAME ON IT IS RELATED TO THE BLUE ADDITIVE EMISSION APPARENTLY THIS HAS BEEN A COMMON OCCURRENCE FROM WHAT I READ ON LINE, MB WILL NOT COVER THIS AND THEY CHARGE $3000.00 TO FIX, AFTER RESEARCHING ONLINE MERCEDES ARE AWARE OF THIS BUT DO CARE ABOUT IT AND WILL NOT STAND BEHIND THEIR PRODUCT,1 MECHANIC IMPLIED THEY RAISED THE PART PRICE TO REPAIR THIS KNOWING THIS HAS BEEN AN ISSUE, PROFITING FROM THEIR DEFECTIVE PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870568May 24, 2016
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ ML350. WHILE DRIVING APPROXIMATELY 35 MPH IN THE RAIN, THE WINDSHIELD WIPERS STALLED AND BECAME STUCK. THE WIPERS RESTARTED MOMENTARILY AND THEN STOPPED WORKING AGAIN WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHERE IT WAS DIAGNOSED AND THE WIPER MOTOR WAS REPLACED. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE WIPER TRANSMISSION WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONSULTED WITH THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863059May 4, 2016
AIR BAGS
TAKATA RECALL FOR TAKATA INFLATORS. MY CAR IS EQUIPPED WITH THESE AND I NEED THE RECALL WORK DONE. IT IS A MATTER OF SAFETY AND I AND MY FAMILY REALLY WOULD NEED TO GET THE RECALL WOK DONE, THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854127April 7, 2016
SEAT BELTS
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT STATED THAT THE REAR DRIVER AND PASSENGER SIDE SEAT BELTS FAILED TO RETRACT PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT BELTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10845848March 9, 2016
EXTERIOR LIGHTING
REAR LEFT BRAKE LIGHT KEEP FAILING, THE BULB IS FINE. HAVE TO TAKE OUT SOCKET AND PUT IT BACK IN, THIS KEEPS HAPPENING OVER AND OVER. WAS TOLD THE HOLE LIGHT ASSEMBLY NEEDS TO BE REPLACED. NO ONE CAN SEEM TO SAY WHY THIS KEEP HAPPENING. THIS CAN HAPPEN AT ANY TIME IN MOTION, ON THE HIGHWAY, TURNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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