Mercedes-Benz ML-Class Complaints

497 consumer complaints on file.

#11035723October 23, 2017
AIR BAGS
TAKATA RECALL - I CONTACTED THE MERCEDES DEALER AND WAS TOLD THEY HAVE NOT RECEIVED THE REPLACEMENT PART YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035493October 22, 2017
AIR BAGS
TAKATA RECALL - WE HAVE YET TO HEAR ABOUT A REMEDY FOR OUR RECALLED AIRBAG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035428October 21, 2017
AIR BAGS
TAKATA RECALL MY DEALER, MERCEDES MT PLEASANT AND BAKER MERCEDES SAYS THEY DO NOT HAVE THE REPLACEMENT TO REPLACE MY AIRBAG. CAN YOU HELP? I DO HAVE A LETTER FROM MERCEDES DATED MAY 2916 TELLING ME TO GET A REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035282October 20, 2017
AIR BAGS
WE'VE BEEN NOTIFIED OF THIS AIRBAG RECALL SINCE FEBRUARY 2016 AND HAVE BEEN TRYING TO GET THEM REPLACED. NO DEALER EVER HAS THE PARTS. IT HAS BEEN IMPOSSIBLE TO HAVE THEM REPLACED. IF INJURED OR WORSE WE WILL FILE A LAW SUITE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035239October 20, 2017
AIR BAGS
TAKATA RECALL ATTEMPTS TO HAVE DEFECT REPLACED HAVE BEEN FUTILE. CONTINUE TO REFER ME TO MBUSA AND ONLY GETTING A RECORDED MESSAGE DESPITE MAILINGS SAYING TAKE CARE TO DEALERSHIP FOR REPAIR. I'M BEING TOLD THEY HAVE NO NOTICE OF RECALL WHEN THERE IS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034683October 19, 2017
AIR BAGS
TAKATA RECALL DEALER KEEPS STATING THAT THEY DO NOT HAVE PARTS FROM TEKATA. I NEED THIS TAKEN CARE OF BEFORE A TRAGEDY HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11029894September 26, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM
TWO ISSUES WITH MY ML350 2010 CAR - 1) ELECTRICAL - GAS GAUGE WENT TO ZERO WHILE DRIVING EVEN WHEN CAR WAS THREE QUARTERS FULL OF GAS. AFTER I STOPPED CAR AND RESTARTED ENGINE, GAS GAUGE WENT IMMEDIATELY BACK UP TO THREE QUARTERS FULL. 2) FAILED BRAKES - I WAS DRIVING INTO A PARKING SPOT SLOWLY USING BRAKES AND WHEN I WAS ABOUT TO COME TO A FULL STOP, THE BRAKES FAILED AND WOULDN'T STOP THE CAR COMPLETELY RESULTING IN ME DRIVING OVER A PARKING METER. IT FELT LIKE THE CAR ACCELERATED AS WELL AFTER HITTING PARKING METER BUT I WAS ABLE TO STOP CAR AFTER PRESSING ON THE BRAKES AGAIN. THANKFULLY NO ONE WAS HURT GIVEN SLOW SPEED AND NO ONE BEING ON SIDEWALK AT THE TIME.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11023516September 14, 2017
VEHICLE SPEED CONTROL, POWER TRAIN
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. WHILE DRIVING 70 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. AT THE TIME OF THE FAILURE, THE ACCELERATOR PEDAL WAS DEPRESSED TO THE FLOORBOARD, BUT THE VEHICLE FAILED TO RESPOND. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE MECHANIC WAS UNABLE TO PROPERLY DIAGNOSE THE VEHICLE. THE VEHICLE WAS EVENTUALLY TOWED TO THE LOCAL MERCEDES DEALER (JAMES MOTOR COMPANY (2440 RICHMOND RD, LEXINGTON, KY 40502, (859) 268-1150). THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022929September 12, 2017
ELECTRICAL SYSTEM
ON AUGUST 1ST 2017 BOUGHT BRAND NEW BATTERY FROM MERCEDES-BENZ OF EASTON. INSTALLED IN NEXT COUPLE OF WEEKS WITHOUT ANY ISSUE. ON SEPT 12TH 2017 AROUND 2.45PM STARTED THE CAR(IN THE DRIVEWAY) AND WENT INSIDE TO GET MY MOBILE. WHEN I CAME OUT TO TE CAR, SAW BIG SMOKE INSIDE AND IMMEDIATELY SWITCHED OFF THE ENGINE. SAW FLAMES COMING UNDERNEATH OF PASSENGER SEAT AND IMMEDIATELY POURED WATER. LATER OBSERVED BATTERY IGNITED THE FLAMES AND EVEN TOP OF THE BATTERY STARTED MELTING. CALLED MBUSA AND REPORTED THE INCIDENT, AND WAS PROMISED THAT A SUPERVISOR WILL CALL BACK. WAITING TO HEAR BACK FROM MBUSA. IT WAS SO SCARY, AND I CAN'T EVEN IMAGINE WHAT IF THIS HAPPENED ON FREEWAY.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11020939August 31, 2017
AIR BAGS
THERE HAS STILL BEEN NO REMEDY FROM MERCEDES FOR THE TAKATA BAG REPLACEMENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020619August 30, 2017
UNKNOWN OR OTHER
THE VEHICLE'S HEATING, VENTILATION, AND AIR CONDITIONING SYSTEMS ('HVAC SYSTEMS') HAVE A SERIOUS DESIGN DEFECT THAT CAUSES THE HVAC SYSTEM TO (A) ACCUMULATE MOLD AND MILDEW RESIDUE OR GROWTH WITHIN THE HVAC SYSTEM; (B) EMIT A MOLDY OR MILDEWY ODOR THAT PERMEATES THE VEHICLE CABIN WHEN THE HVAC SYSTEM IS ACTIVATED; AND (C) CAUSE THE VEHICLE'S PASSENGER CABIN TO BE UNBEARABLE AND THUS UNUSABLE FOR ITS INTENDED PURPOSE. IT LACKS A WAY TO PROPERLY DISPOSE OF THE WATER LEFT IN THE SYSTEM DUE TO CONDENSATION AND THIS IN TURNS CREATES A SUITABLE ENVIRONMENT FOR THE GROWTH OF BACTERIA, FUNGUS, MOLD, AND SPORES, WHICH THEN ARE BLOWN INTO THE PASSENGER CABIN WHEN THE HVAC SYSTEM IS IN USE. THIS SEEMS TO BE A KNOWN ISSUE WITH MERCEDES-BENZ CARS WHICH HAS NOT BEEN ADDRESSED BY THE MANUFACTURER. IT MAKES IT VERY UNPLEASANT TO DRIVE THE CAR WHEN YOU NEED TO TURN ON THE A/C FOR A CAR THAT IS PRACTICALLY NEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018897August 22, 2017
ENGINE
VEHICLE PURCHASED NEW 16K MILES ON IT NOW ALL WORK DONE AT DEALER, SHUTS OFF RANDOMLY WITH NO WARNING AT STOP IDLE OR HIGHWAY DRIVING. EXTREMELY DANGEROUS I HAVE TAKEN IT TO THE DEALER 4 TIMES FOR THE SAME ISSUE. THE DEALER HAS UPDATED SOFTWARE THEY SAID SHOULD RESOLVE PROBLEM. THIS INTERMITTENT PROBLEM HAS OCCURRED AGAIN AND NO CODES FOUND BY THE DEALER. MERCEDES BENZ USA ATTEMPTING TO FIND RESOLUTION BUT WON'T SEND OUT AN ENGINEER SINCE DEALER CAN'T REPLICATE THE PROBLEM. VERY DANGEROUS SITUATION FOR ME AND MY FAMILY AND OTHERS ON THE ROAD........
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015161August 14, 2017
FORWARD COLLISION AVOIDANCE
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ ML250. THE CONTACT STATED THAT THE COLLISION PREVENTION ASSISTANCE FEATURE FAILED TO FUNCTION PROPERLY AND THE VEHICLE FAILED TO STOP SEVERAL TIMES. THE CONTACT APPLIED EXTREME FORCE TO THE BRAKE PEDAL AND ALMOST EXPERIENCED A CRASH DUE TO AN INTERNAL OR ELECTRICAL FAILURE. THE DEALER (MERCEDES-BENZ OF ANAHEIM, 5395 E LA PALMA AVE, ANAHEIM HILLS, CA 92807, (714) 777-1900), WHO SOLD THE CONTACT THE VEHICLE, WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE DEALER DID NOT PERFORM A TEST DRIVE AND INDICATED THAT THE FEATURE COULD NOT BE REPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE SAFETY CONCERN AND THE CONTACT WAS WAITING TO DETERMINE IF THEY COULD PROVIDE FURTHER TESTING TO DETERMINE IF THE COLLISION PREVENTION ASSISTANCE FEATURE WAS FUNCTIONING. THE CONTACT WAS UNCERTAIN IF THE MANUFACTURER COULD PREVENT THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010323July 24, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF NORTH ORLANDO (1100 RINEHART RD, SANFORD, FL 32771 (407) 710-5111) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003760July 8, 2017
AIR BAGS
TAKATA RECALL IT HAS BEEN 17 MONTHS AND THERE IS STILL NO RESOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002918July 4, 2017
AIR BAGS
TAKATA RECALL - IT'S BEEN A YEAR AND A HALF SINCE THE RECALL AND THERE HAS BEEN NO REMEDY PROVIDED! I AM FORCED TO DRIVE MY CAR UNSAFELY BECAUSE OF THE AIRBAGS. THIS SHOULD BE A SERIOUS OFFENSE FOR MERCEDES!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002473June 30, 2017
ELECTRICAL SYSTEM
THE SWITCH SOME TIME NOT DETECT, AND DO NOT START. NEED TO TURN SEVERAL TIME TO START THE ENGINE. ONCE IT START NO PROBLEM. SOME TIME IN THE MORNING IT START WITHOUT ANY PROBLEM. THE DEALER TOLD ME IT IS A IGNITION PROBLEM, THE CAR MILEAGE IS ONLY 87000. WHEN I SEARCHED IN THE INTERNET, 1000 OF CUSTOMERS REPORTED THE SAME PROBLEM FOR 2010 AND 2011 MODEL CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001511June 26, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER AND THE MANUFACTURER WERE NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000630June 22, 2017
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ ML550. WHILE DRIVING AT LEAST 55 MPH DOWN A HILL, THE CONTACT NOTICED THAT THE VEHICLE WOBBLED AND SHOOK WHILE DEPRESSING THE BRAKE PEDAL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF LITTLETON (8070 S BROADWAY, LITTLETON, CO 80122 (303) 738-7700) WHERE IT WAS DIAGNOSED THAT ALL FOUR ROTORS WERE WARPED FROM ONE APPLICATION OF THE BRAKES AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE DEALER ALSO STATED THAT THE ROTORS WOULD CONTINUE TO BE WARPED UNLESS THE PADDLE SHIFTER WAS BEING APPLIED WHILE BRAKING AT HIGH SPEEDS DOWNHILL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DISAGREED WITH THE DEALER'S DIAGNOSIS. THE FAILURE MILEAGE WAS 19,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994937June 13, 2017
ELECTRICAL SYSTEM
WHILE VEHICLE IS STATIONARY, TURNING KEY IN THE IGNITION SWITCH MAY OR MAY NOT START THE VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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