Mercedes-Benz ML-Class Complaints

497 consumer complaints on file.

#11052806December 6, 2017
ENGINE, FUEL/PROPULSION SYSTEM, VISIBILITY
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ ML350. WHILE AT A STOP LIGHT, THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, THE RADIO AND AIR CONDITIONER FAILED TO FUNCTION. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF COCONUT CREEK (4250 SR 7, COCONUT CREEK, FL 33073, PHONE: (954) 406-1167) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FAILED, THERE WAS A LEAK IN THE AIR CONDITIONING SYSTEM, AND THE RADIATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052254December 4, 2017
AIR BAGS
TAKATA RECALL ITS ALMOST 2 YEARS SINCE THE RECALL AND PARTS ARE STILL NOT AVAILABLE TO REMEDY THE PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048647November 27, 2017
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
MY CAR TRABSFERT CONVERTER IS LEAKING. I HAVE TO FILL IT UP PERIODICALLY. THE CAR STOPPED ON HGW 9A AFTER A CONTINOUS NOISES UNDERNEATH.THE REPAIR COST IS ESTIMATED TO $6000. I COMPLAIN ABOUT THIS EQUIPMENT SINCE IT IS UNSAFE FOR THE DRIVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048652November 27, 2017
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
THE CAR HAS A TRASNFER CONVERTER BOX IS DEEPLY LEAKING. I HAVE STOP SEVERAL TIMES IN MANHATTAN STREET TO COOL DOWN BEFORE MOVING. THE CAR IS NOT SAFE WITH THIS FAULTY EQUIPEMNT. THE NOISE UNDERNEATH IS TERRIBLE AND ANNOYING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047906November 21, 2017
AIR BAGS
TAKATA RECALL. MERCEDES BENZ HAD ISSUED A RECALL FOR MY AIRBAGS AND HAD NOTIFIED ME IN FEBRUARY 2016. THE ISSUE WAS NOT RESOLVED AND I RECEIVED ANOTHER NOTICE IN THE MAIL FROM MERCEDES BENZ IN JANUARY OF 2017. THE ISSUE IS YET TO BE RESOLVED, EVEN THOUGH MERCEDES BENZ CLAIMS THEY HAVE NOT HAD ANY ISSUES WITH THEIR VEHICLES AND THAT THEY SENT THE LETTER AS A PRECAUTIONARY MEASURE. IT IS NOW THE END OF NOVEMBER AND THEY DO NOT KNOW WHEN THE REPAIR KIT WILL BE AVAILABLE. IT IS GOING ON ALMOST TWO YEARS AND I FEEL LIKE THIS ISSUE HAS NOT BEEN RESOLVED IN A TIMELY MANNER. I DRIVE IN FEAR EACH DAY SINCE THIS RECALL WAS ISSUED. I HAVE MADE NUMEROUS CALLS TO THE DEALER AND ALSO MERCEDES BENZ CORPORATE OFFICE TO SEE IF THERE ARE ANY UPDATES ABOUT THIS RECALL AND HAVE GOT NOWHERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047393November 20, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHEN THE CAR HAS BEEN RUNNING FOR A WHILE THE DIRECTIONAL SIGNALS STOP WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046967November 17, 2017
AIR BAGS
MY VIN IS NOT PART OF THE TAKATA RECALL, ALTHOUGH SIMILAR MODELS I.E ML350 4MATIC 2012 IS. MY CAR WAS INVOLVED IN A HIGH IMPACT CRASH IN WHICH IT WAS TOTALED. THE AIRBAGS FAILED TO DEPLOY AND RESULTED IN SERIOUS NECK AND BACK INJURIES. THE CAR WAS STATIONARY ON THE HIGHWAY AS TRAFFIC SLOWED. A FAST ONCOMING VEHICLE (70-80 MPH) FAILED TO SEE MY STATIONARY VEHICLE AND REAR ENDED MY VEHICLE WITHOUT BREAKING CAUSING IT TO CRASH IN THE CAR IN FRONT. THE INCIDENT WAS SUFFICIENT ENOUGH TO CAUSE MY ENGINE TO DROP AND THE FRONT CRUMBLE ZONE WAS FULLY UTILIZED. A WARNING MESSAGE APPEARED ON THE DASHBOARD "LEFT SRS AIRBAG MALFUNCTION" SEE THE PICTURE ATTACHED. THIS IS POSSIBLY A WIDESPREAD ISSUE AFFECTING MULTIPLE CLASSES OF MERCEDES BENZ CARS.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11047086November 17, 2017
AIR BAGS
TAKATA RECALL. I CONTACTED MY DEALER AS WELL AS THEIR CORPORATE HEADQUARTERS BECAUSE I DO NOT FEEL SAFE DRIVING MY CAR BUT AM NOT IN A FINANCIAL POSITION TO BUY NEW OR EXCHANGE IT. THEY INFORMED ME MERCEDES DOES NOT BELIEVE THIS TO BE OF CONCERN AND THEY ARE NOT ACTIVELY PURSUING THE MANUFACTURER FOR CORRECTIVE PARTS. I WANT THIS CORRECTED BEFORE I BECOME A STATISTIC. THIS IS CONCERNING AS IT SEEMS THERE IS NO TIMELINE FOR THIS PROBLEM TO BE CORRECTED AND MY SAFETY IS IN JEOPARDY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046186November 15, 2017
AIR BAGS
TAKATA RECALL THERE IS STILL NO REMEDY AFTER AT LEAST 2 YEARS. THE LETTERS RECEIVED FROM MERCEDES CLEARLY STATE THAT THE AIRBAG CAN CAUSE INJURY OR DEATH, YET WE ARE TOLD TO PATIENTLY WAIT FOR THEM TO CALL WHEN THEY HAVE A SOLUTION. THIS IS UNACCEPTABLE AND NEEDS TO BE A PRIORITY BY EITHER MB OR ANOTHER SUPPLIER OF AIRBAGS!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046395November 15, 2017
AIR BAGS
TAKATA RECALL...I HAVE HAD A RECALL FOR A VERY LONG TIME ON MY AIR BAGS AND HAVE NEVER BEEN CONTACTED BY MERCEDES AGAIN AFTER THE INITIAL RECALL. I AM DRIVING AROUND WITH A POTENTIALLY DEADLY DEVICE IN MY VEHICLE. I FIND THIS RIDICULOUS ESPECIALLY SINCE I AM DRIVING A MERCEDES WHICH IS SUPPOSED TO BE ONE OF THE SAFEST VEHICLES! RECALL NUMBER 16V081. MFG RECALL NUMBER 2016020003
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046136November 14, 2017
ELECTRICAL SYSTEM, ENGINE
2010 ML350 STARTS RIGHT UP WHEN COLD IN THE MORNING. IF I GO TO A STORE AND RETURN TO THE CAR WHEN I INSERT AND TURN THE KEY NOTHING HAPPENS NO LIGHTS ON DASH. AFTER STRUGGLING FOR 5 MINUTES TRYING EVERYTHING FROM LOCKING/UNLOCKING OPENING DOORS TURNING KEY SLOWLY IT FINALLY STARTS. THIS PROBLEM STARTED A MONTH AGO AND IS BECOMING MORE FREQUENT NOW. AFTER READING NUMEROUS COMPLAINS ON FORUMS I ASSUME IT IS THE ESI (ELECTRONIC SYSTEM IGNITION) AND IT IS AN EXPENSIVE FIX SO I CALLED MERC BENZ AND COMPLAINED AND ASKED IF THERE IS A RECALL. THERE IS NO RECALL AND CUSTOMER SERVICE TOLD ME SHE IS NOT A MECHANIC AND WANTS ME TO TAKE IT TO THE DEALER. AS I AM AWARE THIS REPAIR COST CUSTOMERS FROM 1200-1800 DOLLARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045800November 13, 2017
AIR BAGS
NHTSA RECALL NUMBER:16V081 MANUFACTURER RECALL NUMBER: 2016020003 RECALL DATE: FEBRUARY 11, 2016. MERCEDES HAS NO REMEDY AND STATES IT IS SAFE TO CONTINUE DRIVING VEHICLE. 21 MONTHS FROM RECALL DATE TO TODAY WITHOUT FIXING THE PROBLEM IS WAY EXCESSIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045420November 12, 2017
VISIBILITY/WIPER
SUDDENLY IN THE MORNING 3 DAYS AGO WITHOUT HIT ANYTHING, A CRACK APPEARED ON MY WINDSHIELD. A LONG LINE ON THE RIGHT SIDE WHERE THE PASSENGER IS SITTING, LESS THAN 1$ BILL. I CAN'T BELIEVE THAT HAPPEN IN THIS WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045478November 12, 2017
AIR BAGS
TAKATA RECALL: I WAS INFORMED OVER A YEAR AGO OF MY VEHICLE BEING IN THIS ACTIVE RECALL AND NOTHING HAS BEEN DONE TO DATE BY THE DEALERSHIP OR MANUFACTURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045365November 11, 2017
AIR BAGS
TAKATA RECALL
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11045161November 10, 2017
AIR BAGS
TAKATA RECALL 16V081 - RECALL STILL NOT RESOLVED FOR 18 MONTHS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044420November 8, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT RECEIVED THE RECALL NOTICE OVER A YEAR AGO. THE DEALER WAS NOT CONTACTED. THE NOTICE STATED THAT VEHICLE OWNERS WOULD RECEIVE A SECOND NOTICE ONCE PARTS BECOME AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HER THAT THEY FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044715November 8, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT RECEIVED THE RECALL NOTICE OVER A YEAR AGO. THE DEALER (FLETCHER JONES MOTORCARS, 3300 JAMBOREE RD, NEWPORT BEACH, CA 92660 (949) 718-3000) WAS CONTACTED SEVERAL TIMES AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HIM THAT THEY FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044065November 7, 2017
AIR BAGS
TAKATA RECALL: I RECENTLY RECEIVED A NOTICE OF TAKATA FILING FOR BANKRUPTCY, AND THERE IS STILL AN ACTIVE RECALL OUT ON MY FRONT DRIVER AIRBAG. DEALERSHIP HAS NOTHING IN STOCK TO DO THE RECALL, AND NO INFORMATION ON WHEN THEY'LL HAVE PARTS AVAILABLE. RECALL WAS ISSUED JANUARY 2016, NEARLY TWO YEARS AGO. WHAT ACTION CAN I TAKE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043972November 6, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED MERCEDES-BENZ OF LONG BEACH (2300 E SPRING ST, SIGNAL HILL, CA 90755; 562-372-2707) AND WAS INFORMED THAT SHE WOULD BE CONTACTED ONCE THE REMEDY WAS AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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