Mercedes-Benz Metris Complaints

213 consumer complaints on file.

#11351654August 27, 2020
STEERING
ON 9/13/18 WHILE DRIVING US95 IN NEVADA , THE POWER STEERING ASSIST FAILED WHILE CROSSING CENTER LINE RUMBLE STRIPS TO PASS. THERE WAS A WARNING TONE AND AN ERROR MESSAGE APPEARED ON INSTRUMENT CLUSTER. THERE WAS NO POWER ASSIST. THIS WAS IN THE MIDDLE OF THE DESERT, SO I CONTINUED DRIVING. AFTER STOPPING FOR A BATHROOM BREAK, THE STEERING WORKED AGAIN WHEN I STARTED THE VAN. MINUTES LATER, IT FAILED AGAIN. I CONTINUED TO A GAS STATION. AFTER RESTARTING THE VAN, THE STEERING ASSIST WORKED AGAIN UNTIL I GOT HOME. I TOOK IT TO MERCEDES. THE ENTIRE STEERING RACK, ELECTRIC MOTOR, AND CONTROL MODULE WERE REPLACED. ON 9/19/2019 ON THE SAME STRETCH OF US95 IN NEVADA, WHILE CROSSING THE CENTER LINE RUMBLE STRIPS TO PASS, THE POWER ASSIST FAILED AGAIN. I PULLED OVER, REMOVED THE KEY, CLOSED THE DOORS. 5 MINUTES LATER, I RESTARTED AND THE STEERING WAS FINE. ON 8/9/2020 ON I80 APPROX 30 MILES WEST OF SALT LAKE CITY, IN A CONSTRUCTION ZONE, LANES WERE SHIFTED TO THE LEFT AND THEN RIGHT. WHILE MOVING LEFT ACROSS UNEVEN CONCRETE, THE POWER STEERING ASSIST FAILED AGAIN (WARNING TONE + ERROR MESSAGE). I PULLED OVER AT THE NEXT OFF RAMP, TURNED OFF THE VAN, REMOVED THE KEYS AND WAITED 5 MINUTES. AFTER RESTARTING, THE POWER STEERING ASSIST WORKED AGAIN. I DESCRIBED MY PROBLEM AT HTTPS://WWW.METRISFORUM.COM/THREADS/POWER-STEERING-MALFUNCTION-MESSAGE.9827/ (I AM USER TREE95). USER EXVANAGON DESCRIBES THE SAME ISSUE CROSSING AN EXPANSION JOINT. USER [email protected] DESCRIBES THE SAME THING ON RUMBLE STRIPS. USER VANZ CREATED A NEW THREAD: HTTPS://WWW.METRISFORUM.COM/THREADS/POWER-STEERING-MALFUNCTION.9538/ HIS OCCURRED CROSSING A CATTLE GRATE. USER DOUBLEDEUCE HAS HAD THE SAME FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338808July 11, 2020
UNKNOWN OR OTHER
THE PANARAMA SUNROOF GOES OFF TRACK. IT APPEARS TO FALL ON ME. I'M AFRAID IT MAY FALL ON TOP OF ME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330615June 24, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ METRIS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAGS WARNING LIGHT ILLUMINATED. THE CONTACT WAS CONCERNED ABOUT THE SAFETY OF DRIVING THE VEHICLE WITH INOPERABLE AIR BAGS. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF ANAHEIM LOCATED AT 5395 E LA PALMA AVE ANAHEIM, CA 92807, HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 54,516.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296913January 3, 2020
ELECTRICAL SYSTEM
BATTERY CAUGHT FIRE AND MELTED DOWN. VEHICLE WAS DRIVEN FOR ABOUT 2.5-3HRS ON 12/26 AND THEN PARKED FOR 2 HRS, WHEN I WENT TO START VEHICLE IT WAS TOTALLY DEAD, ALL ELECTRONICS BLACK AND CAR WOULD NOT TURN OVER, I THEN NOTICES A SMALL AMOUNT OF SMOKE COMING FROM PASSENGER SEAT WHERE BATTERY IS STORED. I EXITED THE VEHICLE THINKING IT WAS JUST A SMALL SHORT AND WOULD HAVE IT TOWED. I THEN NOTICED SMOKE BILLOWING OUT OF VEHICLE SO CALLED 911 AND FIRE DEPT CAME OUT, BATTERY WAS LITERALLY MELTING, THE FIREMEN WERE ABLE TO DISCCONECT BATTERY AND STOP THE MELTDOWN PREVENTING THE CAR FROM GOING UP IN FLAMES, I CAN ONLY IMAGINE WHAT WOULD HAVE HAPPENED WHILE DRIVING.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11245397August 21, 2019
ENGINE
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ METRIS. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR REMAINED ILLUMINATED, THE VEHICLE DROVE ROUGHLY, AND THE VEHICLE WAS DIFFICULT TO START. THE VEHICLE WAS TAKEN TO ORRIN B HAYES MERCEDES-BENZ MAZDA (543 W MICHIGAN AVE, KALAMAZOO, MI 49007) WHERE IT WAS DIAGNOSED THAT THE ENGINE TIMING CHAIN WAS DAMAGED AND RECOMMENDED THAT THE ENGINE BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT INDICATED THAT THE SAME FAILURE OCCURRED WITH TWO OTHER VEHICLES OF THE SAME TYPE IN THE COMPANY'S FLEET. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245402August 21, 2019
ENGINE
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ METRIS. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR REMAINED ILLUMINATED, THE VEHICLE DROVE ROUGHLY, AND THE VEHICLE WAS DIFFICULT TO START. THE VEHICLE WAS TAKEN TO GRAND BLANC MERCEDES-BENZ (9099 HOLLY ROAD, GRAND BLANC, MI) WHERE IT WAS DIAGNOSED THAT THE ENGINE TIMING CHAIN WAS DAMAGED. THE VEHICLE WAS REPAIRED. THE CONTACT INDICATED THAT THE FAILURE RECURRED 98,000 MILES LATER. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT INDICATED THAT THE SAME FAILURE OCCURRED WITH TWO OTHER VEHICLES OF THE SAME TYPE IN THE COMPANY'S FLEET. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 32,000. *BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245403August 21, 2019
ENGINE
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ METRIS. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR REMAINED ILLUMINATED, THE VEHICLE DROVE ROUGHLY, AND THE VEHICLE WAS DIFFICULT TO START. THE VEHICLE WAS TAKEN TO ORRIN B HAYES MERCEDES-BENZ MAZDA (543 WEST MICHIGAN AVE, KALAMAZOO, MI) WHERE IT WAS DIAGNOSED THAT THE ENGINE TIMING CHAIN WAS DAMAGED AND RECOMMENDED THAT THE ENGINE BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT INDICATED THAT THE SAME FAILURE OCCURRED WITH TWO OTHER VEHICLES OF THE SAME TYPE IN THE COMPANY'S FLEET. THE FAILURE MILEAGE WAS 171,000. *BF *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242712August 8, 2019
FUEL/PROPULSION SYSTEM
VAN STALLED WHILE BACKING INTO STREET. THREW CODE P0627. SECOND TIME THIS HAS HAPPENED. FIRST TIME DID NOT INCLUDE STALLING AND CODE CLEARED AFTER A COUPLE DAYS. REPORTING DUE TO STALLING WHILE MOVING IN ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219729June 13, 2019
FUEL/PROPULSION SYSTEM
I HAD THE 2016 FUEL LINE RECALL REPAIRED IN COCONUT FL BY THE MERCEDES DEALER - HOWEVER I CAN STILL SMELL GAS FUEL FUMES WHEN STANDING OUTSIDE THE STATIONARY DRIVERS DOOR. IT SMELLS JUST LIKE IT DID BEFORE THE RECALL REPAIR. PLEASE TELL ME WHAT TO DO TO REMEDY THIS IMPORTANT SAFETY ISSUE. THIS HAS CONTINUED FOR OVER A MONTH FOLLOWING THE RECALL REPAIR. IT IS NOW JUNE 2019 IT SCARES ME TO DRIVE IT. PLEASE CALL AND TELL ME WHAT TO DO. THE CAR IS CURRENTLY LOCATED IN GREEENVILLE, SC - MY SUMMER HOME AND IS CLOSEST TO THE DEALER I PURCHASED IT FROM IN CHARLOTTE NC. MY PHONE IS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208405May 18, 2019
STEERING
LOSS OF POWER STEERING WHEN DRIVING OVER CATTLE GRATES ON TWO SEPARATE OCCASIONS. FIRST TIME LOSS OF POWER STEERING AT 55MPH ON A TWO LANE HIGHWAY AND SECOND TIME LOSS OF POWER STEERING AT 30MPH WHEN ENTERING A FREEWAY ON-RAMP. AN ERROR MESSAGE DISPLAYS ON THE SCREEN 'POWER STEERING MALFUNCTION SEE OWNERS MANUAL'. ON BOTH OCCASIONS WE PULLED OFF TO THE SIDE OF THE ROAD AND TURNED OFF THE ENGINE, REMOVED THE KEY FROM THE IGNITION, AND WAITED A COUPLE OF MINUTES. AFTER WAITING A COUPLE MINUTES, WE INSERTED THE KEY AND STARTED THE ENGINE TO FIND THE POWER STEERING ERROR MESSAGE WAS GONE AND POWER STEERING WAS RESTORED TO A FULLY FUNCTIONAL STATE. THE FIRST AND SECOND LOSS OF POWER STEERING WERE SEPARATED BY A FEW DAYS AND AROUND 500 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171386January 22, 2019
VISIBILITY/WIPER
THE PASSENGER SIDE MIRROR PROVIDES INADEQUATE VISIBILITY TO THE SIDE OF THE VEHICLE. THE MIRROR DOES NOT APPEAR TO HAVE ANY CONVEX OR IMAGE SIZE ALTERING PROPERTIES TO IMPROVE BLIND SPOT VISIBILITY AS MOST VEHICLES DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171388January 22, 2019
WHEELS
THE VEHICLE WEARS THE OUTER EDGES OF THE FRONT TIRES PREMATURELY POTENTIALLY CAUSING DANGEROUS HANDLING. THIS ISSUE HAS BEEN REPORTED BY MANY 2016 METRIS OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161356December 14, 2018
FUEL/PROPULSION SYSTEM
MERCEDES BENZ STATES THAT IT DOES NOT HAVE PARTS AVAILABLE FOR A FUEL LINE LEAKING PROBLEM WHICH IS SUBJECT TO AN OUTSTANDING NHTSA RECALL NUMBER 18V837. MERCEDES BENZ (877 762-8267) HAS NOT IDENTIFIED A SCHEDULE FOR THE ACQUISITION OF THE NECESSARY PARTS OR RESOLUTION OF THE PROBLEM. MERCEDES BENZ DOES NOT HAVE A SENSE OF URGENCY IN THE RESOLUTION OF THIS PROBLEM AND HAS STATED THAT THEY WOULD ONLY SEND ME A LETTER IN THE FUTURE ON THE AVAILABILITY OF PARTS. FUEL LINE LEAKS CAN BE DEADLY AND, MINIMALLY, MERCEDES BENZ SHOULD HAVE AN INTERIM RESOLUTION PLAN WITH DATES TO ASSURE SAFETY WHICH ALSO INCLUDES AN EXPEDITED CONTACT METHOD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160526December 10, 2018
FUEL/PROPULSION SYSTEM
STRONG GAS SMELL INSIDE VEHICLE AND GAS LEAKS OUT ON GROUND. RISK OF FIRE IT SEEMS TO HAPPEN MOST WHEN WARMING IT UP OR AFTER PARKING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155162November 30, 2018
FUEL/PROPULSION SYSTEM
THERE IS A MILD TO STRONG ODOR OF RAW GASOLINE WHEN I START THE CAR IN THE MORNING. IT SEAMS STRONGER WHEN THE TEMPERATURE IS COLD . I HAVE DONE A CURSORY SEARCH AND HAVE FOUND THIS COMPLAINT FROM OTHER METRIS OWNERS AS WELL AS OTHER MB MODELS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152201November 17, 2018
FUEL/PROPULSION SYSTEM
RAW FUEL SMELL, LEAKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150262November 9, 2018
FUEL/PROPULSION SYSTEM
STRONG GAS SMELL IN THE MORNINGS AFTER IT SITS OVERNIGHT IN MY GARAGE, ESPECIALLY ON COLD NIGHTS. IT GETS TRIGGERED WHEN WE OPEN A DOOR AND THE AIR STARTS CIRCULATING (BEFORE CAR IS TURNED ON). IT STARTED LAST WINTER AND IS HAPPENING STILL. I'M GETTING A LITTLE LIGHT-HEADED SOME MORNINGS, ESPECIALLY WHEN I CAN'T OPEN THE WINDOWS (LIKE WHEN IT'S RAINING)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142864October 26, 2018
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ METRIS VAN (MMPV2G). THE CONTACT STATED THAT THE BACK-UP CAMERA WAS INSTALLED TOO LOW TO CLEARLY SEE THE SURROUNDINGS WHEN REVERSING. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF PALM SPRINGS (4095 E PALM CANYON DR, PALM SPRINGS, CA 92264, (760) 328-6525) WHO STATED THAT THE LOWER POSITION OF THE BACK-UP CAMERA WAS INSTALLED IN THE PROPER LOCATION. THE MANUFACTURER WAS CALLED AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS 400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142444October 24, 2018
FUEL/PROPULSION SYSTEM
THERE IS A FUEL LEAK IN THE ENGINE COMPARTMENT. MERCEDES REPLACED THE HIGH PRESSURE FUEL PUMP UNDER WARRANTY, BUT IT'S LEAKING SOMEWHERE ELSE AND IT'S NO LONGER UNDER WARRANTY. IT'S AN EMISSIONS ISSUE(RAW FUEL LEAK) AND A FIRE HAZARD. CHECKING THE INTERNET IT SEEMS THIS IS VERY COMMON PROBLEM W/O A COMMON CURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140844October 17, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ METRIS. THE CONTACT NOTICED A STRONG FUEL ODOR INSIDE AND OUTSIDE THE VEHICLE DURING COOLER WEATHER. AFTER THE CONTACT DROVE THE VEHICLE FOR AWHILE, THE ODOR WENT AWAY. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 30,000. *TT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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