Mercedes-Benz Metris Complaints

213 consumer complaints on file.

#11512364March 17, 2023
TIRES
The contact owns a 2016 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that all four tires had no tread due to excessive tire wear in less than a year. The contact stated that all four tires were previously replaced; however, the failure recurred. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 47,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510574March 7, 2023
BACK OVER PREVENTION
The contact owns a 2017 Mercedes Benz Metris. The contact received notification of NHTSA Campaign Number: 22V099000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The dealer had been notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510249March 5, 2023
ELECTRICAL SYSTEM
The Audio30 multimedia system is so slow to respond it amkes driving the vehicle unsafe. Can this please be investigated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508961February 24, 2023
UNKNOWN OR OTHER
This has been happening recently. The smell of coolant as I am driving vehicle. But only sometimes I notice. No indicator or warning lamps on dash comes up. I am concerned because I feel at risk of fire or and having health issue. I have not seen any leaks other than from ac. One mechanic had looked, but said no leaks & can confirm smell, but has to further diagnose. Will also get 2nd and 3rd opinions & will look more into myself. Research online also, about others with same problem. Is this an issue where it maybe a legitimate recall? Others have confirmed this should. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505434February 3, 2023
TIRES
The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact experienced a failure. The contact stated that while turning the vehicle would lunge. The vehicle was not diagnosed or repaired. The failure mileage was 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505212February 2, 2023
TIRES
The contact owns a 2017 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504461January 30, 2023
TIRES
The contact owns a 2016 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504008January 27, 2023
TIRES
The contact owns a 2017 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had experienced the failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503698January 25, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Mercedes-Benz Metris. The contact stated that the vehicle was lifted for tire servicing and upon lowering back to the ground, the vehicle failed to start. The vehicle was towed to the dealer, where it was diagnosed that the fuel pump needed to be replaced. The contact had received notification of NHTSA Campaign Number: 22V134000 (Fuel System, Gasoline) which he related to the failure; however, the dealer informed the contact that the failure was not related to the recall. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 12,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500257January 5, 2023
WHEELS
This recall was issued on July 7, 2022, nearly 6 months ago. The recall involves a sticker. This vehicle is rented out on Turo. Turo delisted this vehicle due to this open recall costing us over $1,000 in lost rental income for our business. Payments on this van are nearly $800/month. This is causing enormous financial pressure on our business with no end in sight. We do not believe it should take 6+ months to replace a sticker. Additionally, the VIN plate on this van is nothing more than a sticker on the dashboard. The VIN plate was damaged when the windshield was replaced last July. Now we cannot even sell this van. It is taking forever for MB to provide a new VIN plate to the glass replacement company.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497087December 12, 2022
TIRES
The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495673December 1, 2022
BACK OVER PREVENTION
The contact owns a 2017 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V099000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that on several occasions, the camera image froze and created a driving hazard. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495545November 30, 2022
WHEELS, UNKNOWN OR OTHER
Mercedes knew in 2018 there was a problem with weighing loading. On Sept 7 I received a recall notice. Now almost 3 month later they still have no fix. At this time my vehicle is in my mind unsafe to drive due to excessive tire wear on the fron end. Don't want to purchase 2 more tires at my expense, since I only have 23,000 miles on vehicle. Have replaced 2 at 15,000 miles. Seems like Mercedes is just plain dragging this out and hoping said vehicle owners will drop the whole thing. Help!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495067November 27, 2022
UNKNOWN OR OTHER
There's no remedy available and it has been almost a whole year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494432November 21, 2022
BACK OVER PREVENTION, TIRES
The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of the NHTSA Campaign Number: 22V482000 (Tires) and 22V099000 (Back Over Prevention) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount time for the recall repairs. The local dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer was notified of the issue and confirmed that parts were unavailable. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492946November 9, 2022
BACK OVER PREVENTION, TIRES
The contact owns a 2017 Mercedes-Benz Metris. The contact stated that the rear back-up camera would display a blank image while in use. The contact also stated that he replaced four tires after he noticed that the tread on all four tires were wearing excessively. The contact then received notification of NHTSA Campaign Numbers: 22V099000 (Back Over Prevention) and 22V482000 (Tires) however, the parts to do the recall repairs were unavailable. The dealer had been notified about the recall and confirmed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The failure mileage was approximately 25,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491605October 31, 2022
WHEELS, STRUCTURE:BODY, LANE DEPARTURE: BLIND SPOT DETECTION
There is an open recall for 3 months whereby there is a possibility that wheels are inappropriately specified and not able to carry body weight. My van is constantly have trouble with tires/wheels breaking, ripping within no time. I feel like I’m buying new tires every 1-1.5 years. It is a constant state of low tire pressure warnings followed by replacing tires. In May 2022, I had an incident where torn/leaking tire was filled with air by MB roadside assurance and incorrectly installed on my van. The result was that the tire flew off my van while in motion. I replaced all 4 tires with a slighter higher load tire because I was so scared by the incident. Less than 3 months later, one of those tires was torn on the interior. Replaced again. Today I am driving and again one of the new tires suddenly indicates dropped pressure to 34 compared to others at 41. I feel that the rapidly deterioration of tires is due improperly indicated weight load.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491608October 31, 2022
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
Electrical failure by mercedes metris is intermittent but frequent. There are multiple times where car will indicate that blind spot alert is inoperable. Similarly, it appears that indicator on same side and automatic door locks on that side do not work. It will sometimes reboot and work intermittently for a period of time before recurring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487847October 4, 2022
FUEL/PROPULSION SYSTEM, ENGINE
there is couple knocking sound and noises from the engine and vehicle shaking intermittently and lack of power after engine knocking sound. smell gas leaking and dealer did Fuel hose performed inspection found lower fuel hose from tank to high pressure pump leaking causing fuel leaks. replace fuel hose and clamps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486887September 28, 2022
SERVICE BRAKES, STEERING, UNKNOWN OR OTHER
Wheel speed sensors appear to fail on a routine basis (every 0-10 months), similar to the subject of recall 21V-042 on Sprinter vans. Sensor failure disables most safety features of vehicles including ABS, blind spot warning, assisted steering, and other safety features. THe failure causes notable issues with handling/steering and braking. Failure at highway speed impacts vehicle driving stability and increases the risk of a crash. Dealer previously repaired under warranty in October or November 2021. Unit failed in traffic at highway speed again in September 2022. Contacted dealer and was informed they are not scheduling maintenance appointments at this time and would not reimburse the cost of repair by an outside mechanic. They would also not acknowledge whether the vehicle is safe to drive and would not give an estimate on when they would be able to schedule a service appointment. They recommended transporting the vehicle to another city for service but implied they would not reimburse costs of doing so. Having most safety systems dependent on a poorly designed part with a high failure rate is not acceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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