Mercedes-Benz Metris Complaints

213 consumer complaints on file.

#11770316October 10, 2026
ENGINE, POWER TRAIN
The check engine light came on and the code reads PO52e. Mercedes has a Intake Line Assembly Extended Emissions Warranty (Code P052E) up to 150,000 miles. They’ve admitted this was a problem with this engine but only covers 3 other vehicles with the identical platform, & excluded the Mercedes Metris
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11763551September 11, 2026
ENGINE
My 2019 Mercedes-Benz Metris, with approximately 78,000 miles, developed a check-engine light and diagnostic code P052E/P052E71 for a failure involving the positive crankcase ventilation/crankcase ventilation regulator system. I was advised that the repair will cost approximately $3,000 because the failed ventilation component is part of a larger assembly. I am concerned because Mercedes-Benz has acknowledged this same P052E71 crankcase ventilation failure on other Mercedes-Benz models equipped with the M274 engine and has provided extended warranty coverage on certain vehicles. My Metris also uses the M274 engine, but Mercedes-Benz has excluded the Metris from that extended coverage. I have also learned that other Metris owners have reported the same P052E/P052E71 failure. I am filing this complaint because I believe this may be a recurring defect in the crankcase ventilation system on M274-equipped Mercedes-Benz Metris vehicles and should be investigated to determine whether these vans should have received the same repair coverage or corrective action as other affected Mercedes-Benz vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11739338May 21, 2026
TIRES
The contact owns a 2016 Mercedes-Benz Metris. The contact received a notification of NHTSA Campaign Number: 22V482000 (Tires); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the recall repairs were denied, and the contact was asked to take the vehicle back to the original dealer who sold the vehicle. The contact reached out to several other local dealers; however, the assistance was provided due to the vehicle having approximately 18inch rims. The manufacturer was made aware of the issue, but no assistance was provided. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11731396April 15, 2026
STEERING
The power steering randomly fails in the vehicle and works again when the vehicle is restarted. Here is the link to Mercedes's inspection: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720287February 24, 2026
STEERING, WHEELS, UNKNOWN OR OTHER
I am filing a formal safety complaint regarding my Mercedes-Benz Metris serviced at Mercedes-Benz Coconut Creek (Florida) under Recall VS2LAS561 – 9789VMCRC (Customer Service Case #20781216). On February 12th, I delivered the vehicle for recall service. It was returned on February 23rd without the recall properly completed. Invoice no. 328897 – tag T9514 lists replacement of four Continental 235/55 R17 tires and installation of four PRS sensor repair kits. These items were not installed. The tires were placed in the trunk, and only three used sensors are present; one wheel has no sensor. Additionally, the dealership provided 235/55 R17 tires, while the vehicle is homologated for 225/55 R17. Supplying non-approved tire sizes represents a safety concern. Since purchase (from the same dealership), I have reported tire pressure irregularities and abnormal lateral tire wear. During the most recent service, no tire rotation was performed despite documented uneven wear. Two weeks prior to the recall visit, I experienced a highway tire blowout while traveling with my family. When attempting to install the spare tire, I discovered the wheel lock removal key had been removed during a prior Mercedes service and not returned. I was unable to change the tire and required roadside assistance. The lug bolts had to be forcibly removed by an external shop, potentially damaging wheel components. The dealership has not properly resolved these safety-related issues. I do not feel safe operating this vehicle under current conditions. I request investigation into: • Recall execution compliance • Tire size compliance with vehicle specifications • Improper documentation of uninstalled parts • Removal of required emergency equipment (wheel lock key) These issues present potential safety risks to vehicle occupants and other road users. Thanks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11710679January 13, 2026
AIR BAGS, SEAT BELTS, LANE DEPARTURE: ASSIST
This incident happened to an employee driving a mercedes metris for work. The metris was involved in a multi car accident. The driver reported that the steering wheel "took over" and would not let them maneuver out of the way to avoid a vehicle that had rear ended the vehicle in front of them. This accident took place at about 40mph and included multiple vehicles rear ending the vehicle in front of them. The metris was the third or fourth vehicle in a line of approximately 6 to 7 total vehicles. The air bags did not deploy, even though the vehicle was struck from the front and the back and the other vehicles involved had deployed air bags. The seatbelt also did not engage, causing the driver to hit their chest on the steering wheel every time another vehicle hit them
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#11708574January 3, 2026
FUEL/PROPULSION SYSTEM
Fuel smell in the engine compartment and visible leaking fuel on the lower hoses per NHTSA Campaign Number 18V837000. I previously complained about this in April 2025 (ID 11669847). Dealer inspected in April 2025 and replaced the lower hose, but I still would smell fuel. After a lot of my own troubleshooting over the last six months, I have determined that when the car has sat un-used for over 24 hours, the rubber fuel lines shrink just enough that the next time the fuel system is primed (pre-start routine when you unlock the car, or start the car), a small amount of fuel leaks out at the connection. If the car sits for weeks and then you start it up, fuel will visibly leak out of the rubber connection (I have video). Once the rubber line swells up again due to the fuel in the line, it will slow the leak. So, if you use the car daily, you will be less likely to notice a leak. If you use the car infrequently, you will be more likely to have a leak.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701543November 25, 2025
FUEL/PROPULSION SYSTEM
My 2022 Mercedes-Benz Metris recently experienced a sudden onset of engine issues, triggering the Check Engine Light. Diagnostic data retrieved from the vehicle (via onboard telematics) revealed the following error codes via onboard OBD GPS Bouncie: P0300: Random/Multiple Cylinder Misfire Detected P0301: Cylinder 1 Misfire Detected P0304: Cylinder 4 Misfire Detected Upon professional inspection, a mechanic diagnosed the root cause of these misfires as critically low fuel pressure resulting from a failed low-pressure fuel pump. The mechanic advised that the fuel pump requires immediate replacement. These symptoms (low fuel pressure causing engine misfire and potential stall) align exactly with the safety defect described in NHTSA Recall Campaign #23V881 (and the related #23V444). That recall describes a defect where the fuel pump impeller deforms and meets resistance, causing a drop in fuel delivery and potential loss of motive power. Despite my vehicle being the same model year (2022) and suffering the identical component failure described in the recall documents, my VIN [XXX] ) is currently excluded from the eligibility list. Corrective Action Sought: I request that the NHTSA investigate this failure as evidence that the scope of Recall #23V881 is insufficient. The defective fuel pump components appear to be present in my vehicle's production batch. I request the manufacturer be compelled to expand the recall to cover my VIN for repair and reimbursement. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700884November 21, 2025
TIRES
See attached document for complaint. I wanted to express my displeasure with the manner in which the above reference recall was conducted. The timeline left many owners with expensive replacement bills for new tires to replace inadequate tires that were installed as OEM on our vans. The message boards tell a story of frustration for a large group of consumers. As you know the recall was originally made in July of 2022. The notice to dealers went out in September of 2022. Mercedes Benz appeared to really drag their feet on a solution to the issue with the first small number of remedies (219 out of 24,359) in the second quarter of 2024. Remedies did not begin in earnest until the beginning of 2025 almost two and half years after the recall was originally published. As the original ti res were inadequate, I was notified in June of 2023 by your Mercedes-Benz of Pleasanton service center that my tires needed to be replaced at a cost of $1,348. Strange that a dealer would be trying to sell me replacement tires on an item under a recall. I decided in October of 2023 at an odometer reading of only 26,708 to go ahead and replace my tires having given up on your slow roll of the recall remedy. I spent $940 on new tires to replace the inadequate tires. Finally in January of 2025 you notified me that you were prepared to replace my tires if necessary. In April of 2025 at an odometer reading of 34,984 your Mercedes-Benz of Palm Springs service center replaced my "newish" tires with the right size tires. Based on message board activity I think there are many disappointed owners who had a similar experience as evidenced by their comments. I just can't believe a safety recall was left open with no remedy for so long at a great expense and waste. I would ask that you reimburse me for the wasted expenditure of $940 I made in October of 2023 while awaiting your delayed recall solution to make this situation right.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695391October 24, 2025
FUEL/PROPULSION SYSTEM, ENGINE
It has been two years after posting an issue with engine light on indicating the error code p052e which is a known problem on many models mercedes has. This metris van is not a passenger van but a commercial van. It has however the SAME engine and SAME error code as all the models mercedes having this engine. It is stated that it is under warranty by mercedes up to 150k, with the exception of the commercial van. This is ludicrous and a failure to correct a known defect and expecting the customer to pay the bill. It is also disturbing that the NHTSA does not communicate to the complaint or direct mercedes to FIX the problem. What happened to Quality and Customer care?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695398October 24, 2025
ELECTRICAL SYSTEM
How does the digital display suddenly disappear from your dashboard? Mercedes has lost its respect for being a High Quality brand. Too many recalls,. Too many issues that vehicles less costly never have such as 1. Out of alignment at 0 mileage resulting in worn out tires at 12k miles. Realignment that was useless at mb specs resulting in third set of tires. 2. Pcv regulator valve triggers engine code p052e which means a $3000 repair bill that's not covered on commercial vans but covered on passenger vans with the same engine. 3. Digital display on dashboard gone. Yet cars in the 60's with digital screens still working. Thanks Mercedes for the Quality and commitment you have to your customers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686351September 10, 2025
FUEL/PROPULSION SYSTEM
Recently took my vehicle in to get the brakes check and inspected. Technician at Mercedes Benz noticed a fuel leak in the upper fuel line. We both thought was very odd because the vehicle only has 35k miles on it and the line is visibly in great condition. I did a little research and found that there was a recall for this exact issue. But it seems that my vin wasn’t in the recall. I contacted Mercedes and told me to reach out to you guys. I’ve had multiple issues with Mercedes upon the delivery of my van. It was missing a Hermes module and had parts incorrectly installed. I ordered this van brand new and picked all the options. I have no doubt that my van some how missed this recall due to Mercedes absolute incompetence as I have had to deal with their incompetence to the full extent to the point where corporate actually awarded me a $1000 check to compensate for my bad experience And now they are trying to charge me over $1000 for this fix when it is clearly a recall.. please help. I had actually noticed the gasoline smell in the cockpit and when I exit the vehicle for over a year. When I asked the Mercedes technician about this they told me it was from installing the new fuel pump that had been recalled and that it would go away. (NHTSA Recall #22V134) due to insecure upper and lower fuel hose connections that could cause a fuel leak and a fire hazard. Best Tim
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685088September 4, 2025
EQUIPMENT, BACK OVER PREVENTION
The contact owns a 2021 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 25V463000 (Equipment, Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682273August 21, 2025
STEERING
The contact owns a 2016 Mercedes-Benz Metris. The contact stated that while driving at 40 MPH, the steering wheel seized, and the vehicle became difficult to maneuver. The contact stated that the failure occurred immediately after driving over a speed bump, and the message "Power Steering Assist Malfunction" was displayed. The contact pulled over into a parking lot, and the vehicle was towed to a body shop to be diagnosed. The contact was informed that the power steering wire had overheated, causing a failure. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 17V595000 (Steering); however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679070August 7, 2025
ENGINE, FORWARD COLLISION AVOIDANCE: WARNINGS, ELECTRICAL SYSTEM
I have had 2 major and costly repairs/issues with the engine and its oil system. These are detailed below. I have also received multiple collision or seatbelt dash alerts when no one is near my vehicle whatsoever. Unexpected repairs back-to-back due to defective parts/design: Oil pump control valve and harness replaced. Cost: $1,499. Replaced crankcase ventilation hose assembly. Cost: $3,293.37
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678639August 5, 2025
ENGINE
A check engine light on a Mercedes-Benz Metris, accompanied by a P052E code, often indicates a problem with the Positive Crankcase Ventilation (PCV) system, specifically the PCV regulator valve or its associated components. This code signals that the Powertrain Control Module (PCM) has detected an issue with the crankcase pressure, suggesting a malfunction in the PCV system's ability to regulate pressure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678271August 4, 2025
STEERING
Dealer says that Power Steering control unit/steering rack needs to be changed. Looks like same recall was there(17V-595) but my vin number is not in Mercedes system to be fixed. Happens when park. Steering was not working, van needs to be towed. Can you check if that should be part of recall?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669847June 27, 2025
FUEL/PROPULSION SYSTEM
There was a fuel smell emanating from the engine compartment during the vehicle pre-start routine (fuel pump priming). The dealership determined this to be a leak in the lower fuel hose to fuel line of the service connection per NHTSA Campaign Number 18V837000, however they refused to cover the cost of the repair because the recall work was previously completed in 2019. Corporate Mercedes Benz USA also refused to extend any goodwill toward this repair despite acknowledging it is the recall issue because the work was done once and is now considered out of warranty. Recall 18V-837 only requires authorized dealer to inspect and replace as necessary, so I don't know if the previously completed recall work on my van actually resulted in replaced parts or not (I bought this van used after the recall work order was completed). This is a health and safety hazard and Mercedes should have a permanent fix, not give us a part that needs regular expensive maintenance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659960May 9, 2025
ENGINE
2016 Metris Engine M274 Check engine light, P052E71 Crankcase ventilation valve- Oil leakage- safety is compromised as this damage causes engine failure. The dealer has confirmed multiple oil leaks and other parts and service is required at extensive cost to me. This is the same damage and failure that passenger models with the M274 engine have an extended warranty available to them- my PASSENGER Metris with the exact same engine is excluded from this extended warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653270April 7, 2025
ENGINE
position sensor for intake camshaft had a malfunction. Position of intake camshaft implausible. Intake camshaft pick up wheel was not in sync with timing. Antique camshaft was out of sync by 180°. This caused a loss of power and engine functionality while underway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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