Mercedes-Benz Metris Complaints

213 consumer complaints on file.

#11140164October 13, 2018
WHEELS
SEVERE OUTSIDE TIRE WEAR ON THE FRONT LEFT AND RIGHT AXLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139684October 11, 2018
WHEELS
UNEVEN TREAD WEAR OF LEFT FRONT TIRE. (CORPORATE CLAIMS MY VEHICLE IS NOT AFFECTED SINCE THE TECHNICAL SERVICE BULLETIN IS NOT PULLED UP BY MY VIN, BUT MY TIRE PROVES OTHERWISE.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139024October 8, 2018
FUEL/PROPULSION SYSTEM
THE VEHICLE HAS A STRONG SMELL OF GAS. I TOOK IT FOR THE SERVICE AT MERCEDES BENZ IN OXNARD AND THEY SAID THERE WAS FUEL LEAKING. I STILL HAVE NO UPDATE ON MY VEHICLE AFTER A WEEK OF LEAVING MY CAR AT THEIR SHOT. NO ONE HAS CALLED ME TO UPDATED WAS GOING ON TO MY CAR. I NEED MY CAR FIX. PLEASE HELP ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11138922October 7, 2018
FUEL/PROPULSION SYSTEM
STRONG GAS SMELL WHEN DRIVING AND SITTING STILL. THIS IS A SAFETY ISSUE. THE SMELL STARTED WHEN THE WEATHER CHANGE TO 47-50 DEGREES. ITS A CONSTANT STRONG GASOLINE SMELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133599October 5, 2018
FUEL/PROPULSION SYSTEM
THE VEHICLE HAS A STRONG SMELL OF GAS. I TOOK IT FOR A SERVICE AT MERCEDES BENZ AND THEY SAID THERE WAS FUEL LEAKING. I STILL HAVE NO UPDATE ON MY VEHICLE AFTER A WEEK OF LEAVING MY CAR AT THEIR SHOP. NO ONE HAS CALLED ME TO FOLLOW UP ON MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115354August 2, 2018
VISIBILITY/WIPER
I'M ON MY 3RD WINDSHIELD IN 3 YEARS, NEVER HAD THIS ISSUE BEFORE AND I'VE BEEN DRIVING FOR 35 YEARS. EVERY WINDSHIELD ADDS $1,000.00 TO MY YEARLY UPKEEP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114577July 30, 2018
FUEL/PROPULSION SYSTEM
THERE IS A STRONG GASOLINE ODOR UNDER HOOD AFTER VEHICLE IS OPERATED IN COLD WEATHER (UNDER ~45F). I CANNOT REPRODUCE THE PROBLEM IN MY CITY DUE TO WEATHER BEING TOO WARM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111747July 16, 2018
WHEELS
THE TIRES HAVE WORN OUT TO THE METAL AFTER 5000 MILES AS THE ALIGNMENT WAS PER THE SERVICE TECH - SENT OUT INCORRECTLY AT THE FACTORY- THE VEHICLE WAS KEPT FOR OVER 30 DAYS.. JUDGING FROM USER FORUMS THIS SEEMS TO BE HAPPENING ON A FREQUENT BASIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104437June 27, 2018
FUEL/PROPULSION SYSTEM
VEHICLE NOT RUNNING, SAT OUTSIDE OVERNIGHT IN MY DRIVEWAY, TEMPERATURES IN THE 30SF, STRONG SMELL OF GASOLINE AROUND THE VEHICLE HAPPENED MORE THAN ONCE. THE DATE AND MILEAGE ARE APPROXIMATIONS. I CAN'T REMEMBER THE PRECISE DATES. IT WAS THIS PAST WINTER. IT WAS ONLY AFTER READING OF OTHERS WITH THE SAME PROBLEM THAT I DECIDED TO FILE A REPORT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098022May 25, 2018
FUEL/PROPULSION SYSTEM
I CAN SMELL A STRONG ODOR OF FUEL ALMOST EVERY MORNING AFTER BEING PARKED COMING FROM THE DRIVER SIDE HOOD REGION. MORE NOTICEABLE ON COOLER MORNINGS. VERY UNPLEASANT TO BE WORKING NEARBY WHILE PREPARING FOR WORK. SMELL IS ALSO NOTED IN CABIN PRIOR TO STARTING THE ENGINE. I HAVE BROUGHT VEHICLE TO THE DEALERSHIP ABOUT 5 TIMES FOR THIS PROBLEM LEAVING IT FOR A FEW DAYS AT TIME BUT THEY HAVE NOT BEEN ABLE TO DETECT OR SOLVE THIS CONSTANT AND HAZARDOUS HEALTH AND SAFETY ISSUE. I OTHERWISE LOVE THE VEHICLE BUT THIS IS SOMETHING THAT SHOULD BE IDENTIFIED AND SOLVED. THIS HAS BEEN A PROBLEM FOR OVER 1 YEAR .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093848May 15, 2018
FUEL/PROPULSION SYSTEM
****NOTE - NEED MORE INFORMATION, CONTACTED CONSUMER 5/21/2018. **** HAS ANYONE HAD THAT GAS SMELL FROM THE METRIS FRONT DRIVER EXTERIOR? I'VE HAD IT HAPPEN AT LEAST 1-2 TIMES A MONTH THE LAST FIVE MONTHS. USUALLY IF IT SITS OVER NIGHT OR IT'S BEEN COLD. I HEARD IT WAS A RUBBER VALVE COMPONENT ON A FUEL SYSTEM. CALLED THE DEALER THEY SAID THEY CAN'T DO ANYTHING UNLESS THEY ACTUALLY OBSERVED IT. WORRIES ME THOUGH BECAUSE IT'S A FIRE AND HEALTH HAZARD WHEN THE METRIS SITS IN AN ENCLOSED SPACE GARAGE OVER NIGHT. THE GAS VAPORS ARE VERY DANGEROUS FOR BREATHING AND IGNITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088547April 17, 2018
FUEL/PROPULSION SYSTEM
I PURCHASED THIS VEHICLE FOR MY WIFE AS WE HAVE FIVE SMALL CHILDREN. A YEAR AFTER PURCHASE, A STRONG AND HORRENDOUS GAS SMELL INSIDE THE CABIN AND OUTSIDE THE VEHICLE BEGAN EACH TIME UPON START UP IN THE COLD WEATHER. THE GAS SMELL/FUMES LAST BEYOND 10 MINUTES INSIDE MAKING IT UNSAFE TO TRANSPORT OUR MINOR CHILDREN. UPON RESEARCH, I HAVE FOUND MULTIPLE WEBSITES AND FORUMS DISCUSSING THE FREQUENCY OF THIS SPECIFIC ISSUE WITH THE MAKE, MODEL AND YEAR OUR METRIS. I AM EXTREMELY CONCERNED ABOUT THE SAFETY OF THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084376April 10, 2018
AIR BAGS, SERVICE BRAKES, VEHICLE SPEED CONTROL
ENGINE ON AND VEHICLE PARKED FOR 10 MINUTES WITH PARKING BRAKE APPLIED. LEAVING FROM A PARKED POSITION WITH ENGINE RUNNING, PARKING BRAKE RELEASED, I SHIFTED FROM PARK INTO DRIVE BUT THE VEHICLE SHOWED I WAS STILL IN PARK. COULD HEAR TRANSMISSION SHIFTING FROM P TO D AND TO R BUT NO INFORMATION FEEDBACK. EVENTUALLY I FOUND THAT I COULD ENGAGE IN REVERSE, NEUTRAL, PARK, AND DRIVE BUT ONLY PARK WAS SHOWING ON DISPLAY. I TRIED RESTARTING THE VAN BUT IT DIDN'T CHANGE. RECEIVED ERRORS FOR TURNING CAR OFF WHILE IN DRIVE EVEN THOUGH I WAS IN PARK. I ENDED UP DRIVING WITH THE CAR IN "PARK" FOR ABOUT 100 MILES TO MY DESTINATION. DURING THE DRIVE, THERE WERE LOTS OF ERRORS MAINLY THE SPEEDOMETER WOULD NOT WORK ( HAD POWER BUT ONLY SAID 0 MPH). THE TACHOMETER REMAINED AT ~800RPM REGARDLESS OF ACTUAL RPM. THE GAS GAUGE WOULDN'T WORK. NUMEROUS ERRORS OCCURRED WITH THE ACTIVE BRAKING SYSTEM (ALARM ONLY). THE SRS DEFECTIVE INDICATOR REMAINED ON THE ENTIRE DRIVE. WHEN I REACHED MY DESTINATION (GAS STATION), SHIFTED TO PARK. I TURNED THE CAR OFF AGAIN AND COMPLETELY DISCONNECTED EVERYTHING ELECTRICAL AND LET THE VAN SIT FOR ~5 MINUTES. THE ERRORS CLEARED WHEN I RESTARTED AND THE SPEEDOMETER/TACHOMETER/GAS/SRS ALL WORKED BUT I HAD A NEW CHECK ENGINE LIGHT ACTIVATED. THE ONLY MESSAGE WAS STILL RELATED TO SRS BUT THE CEL STAYED ON EVEN AFTER ACKNOWLEDGING THE SERVICE MESSAGE. AFTER ABOUT ~200 MILES AND 3-4 RESTARTS THE CEL CLEARED AND EVERYTHING WORKED PROPERLY FOR THE REMAINDER OF OUR TRIP (ABOUT 1000 MILES ROUND TRIP). LATER, I WAS ABLE TO RECREATE A SIMILAR SYSTEM MALFUNCTION WHEN APPLYING THE PARKING BRAKE. I'VE SINCE BEEN ABLE TO CONJUR RANDOM ERRORS ALL RELATED WITH SAFETY SYSTEMS AND THE PARK/DRIVE/REVERSE SCENARIO 50% OF THE TIME AFTER APPLYING AND RELEASING THE PARKING BRAKE. THE ERRORS ONLY HAPPEN AFTER ACTIVATION AND RELEASE OF THE PARKING BRAKE (SO FAR TO THIS DAY).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081127March 23, 2018
FUEL/PROPULSION SYSTEM
THERE IS A STRONG GAS SMELL INSIDE AND OUTSIDE THE VAN WHEN FIRST STARTED IN THE MORNINGS. THE SMELL IS TO THE POINT THAT YOU HAVE TO DRIVE THE FIRST FEW MILES WITH THE WINDOWS DOWN. I TOOK THE VAN TO HENDRICK MOTORS IN CHARLOTTE, NC WHERE IT WAS PURCHASED NEW TO HAVE IT CHECKED AT 40,250 MILES. THEY OFFERED TO FIX THE PROBLEM FOR $603 AND I FEEL THIS IS A DESIGN FLAW THAT SHOULD BE FIXED AT NO CHARGE. THE ESTIMATE THEY GAVE ME STATES, "REPLACE LONG RUBBER FUEL FEED LINE AND CLAMPS TO HIGH PRESSURE FUEL PUMP (RUBBER FUEL FEED LINE TO HIGH PRESSURE FUEL PUMP POROUS CAUSING CONCERN)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080228March 19, 2018
SUSPENSION
WHEN I NOTICED MY RIGHT REAR TIRE WAS BALLED AMOUNT TO THE STEAL BELTS, I KNEW THERE WAS A PROBLEM. THE CAR ONLY HAD 20K ON IT. I WENT TO PUT THE SPARE ON. WHEN REMOVING THE TIRE, UP ON FACTORY JACK, AND BOLTS REMOVED. I NOTICED THAT AS MUCH AS I JACKED THE CAR UP THE TIRE WOULD NOT COME ALL THE WAY OFF THE GROUND. WHEN I FINALLY GOT THE TIRE FREE, THE BRAKE ROTOR SHOT DOWN ON THE BOTTOM OF THE RIM, SHOT THE CAR UP IN THE AIR, AND JACK KNOCKED OVER. IT WAS LIKE THE SPRING CAME COMPLETE UNCOMPRESSED AND SHOT THE CAR UP. WHEN IT CAME DOWN, MY HAND WAS WEDGE BETWEEN THE TIRE AND CAR. I WAS ABLE TO GET IT OUT QUICKLY, BUT I COULD NOT GET THE CAR JACK UP ALL THE WAY TO GET THE TIRE OFF. I HAVE TO GET A ROAD SIDE SERVICE TO COME WITH A LONGER JACK TO PUT UNDER THE SUSPENSION, JACK IT UP TO COMPRESS THE SUSPENSION. THEN I GOT THE TIRE OFF. THIS ALL HAPPENED IN MY GARAGE WITH A LEVEL CONCRETE FLOOR. I READ THE MANUAL SEVERAL TIME TO MAKE SURE I DID THE TIRE CHANGE CORRECTLY, AND I DID. THE VAN ONLY HAD 20K MILES. I'M STILL CONFUSED HOW THE TIRE END UP LIKE IT DID. I TOOK IT TO MY NEAREST MERCEDES DEALERSHIP. THEY TOLD ME NOTHING WAS BROKEN ON THE REAR SUSPENSION. THEY COULDN'T EXPLAIN THE ISSUE I HAD CHANGING THE TIRE, BUT THEY HAD SEEN THE TIRE WEAR ISSUE SEVERAL TIMES ON THESE VANS. THEY SAID THE ALIGNMENT WAS WAY OUT. I USE THIS VEHICLE FOR MY VIDEO PRODUCTION BUSINESS. AFTER THIS ACCIDENT, I HAD THE CAR WEIGHTED ON A CAT SCALE, LOADED AND UNLOADED. I HAUL AROUND 1300 POUNDS OF GEAR. ITS RATED FOR 1874 POUND OF CARGO, AND THAT WITH TWO ROWS OF SEATS THAT WEIGH 150 POUNDS EACH THAT I HAVE REMOVED FROM THE CAR. I PUT NEW TIRES ON THE CAR AND HAD IT ALIGNED WITH ALL THE WEIGHT I CARRY. IT WAS FINE FOR ABOUT A 1000 MILES. I JUST DON'T FEEL SAFE. IT FEELS LIKE I'VE MAX THE SUSPENSION OUT. I FEEL THE SUSPENSION ON THIS CAR IT NOT RIGHT FOR THE WEIGHT IS SAYS IT CAN HANDLE
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11078825March 12, 2018
SEAT BELTS
DRIVER SEATBELT FAILS TO RETRACT AND PASSENGER WILL NOT RETRACT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073170February 15, 2018
UNKNOWN OR OTHER
ENGINE TEMP DROPS 4 MARKS FROM REGULAR OPERATING TEMP. COME INTO TOWN TEMP DROPS AND HEATER BLOWS COLD AIR. TOOK TO DEALERSHIP THEY SAY EVERYTHING IS FINE. IT ALL CHECKS OUT. SENT VIDEOS TO THEM OF WHAT IT IS DOING. TOLD TO PUT A DIVIDER IN BUT WON'T HELP IF IT COOLS DRASTICALLY AND BLOWS COLD AIR. OVER A YEAR THIS HAS BEEN GOING ON. EVERY TIME THE WEATHER TURNS COLD. IT'S A SAFETY HAZARD. A PERSON COULD FREEZE TO DEATH. VEHICLE IN MOTION. CITY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072470February 13, 2018
FUEL/PROPULSION SYSTEM
FUEL SMELL AROUND FRONT ENGINE AND UNDER VEHICLE WHEN STOPPED AFTER DRIVING VEHICLE, ESPECIALLY IN COOL WEATHER. CAN PERSIST FOR SEVERAL HOURS AFTER VEHICLE IS STOPPED AND TURNED OFF. FIRE SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071670February 8, 2018
VISIBILITY/WIPER
THE FIELD OF VIEW IN THE SIDE MIRRORS, ESPECIALLY THE PASSENGER SIDE, IS INADEQUATE AND DANGEROUS. THE MIRRORS NEED TO BE LARGER WITH A WIDER ANGLE OF VIEW. THERE IS A HUGE BLIND SPOT ON THE PASSENGER SIDE OF THE METRIS. I'VE READ ABOUT OWNERS SOURCING WIDER ANGLE CONVEX MIRRORS FROM EUROPEAN VERSIONS OF THE METRIS AND REPLACING THE MIRRORS ON 2016 METRIS VANS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063829January 19, 2018
ENGINE, FUEL/PROPULSION SYSTEM
SMELL OF GAS ON THE INTERIOR OF CAR. SEEMS TO HAPPEN WHEN TEMPERATURE IS COLD OUTSIDE. IT HAS HAPPENED MORE THAN ONCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercedes-Benz Metris