Mercedes-Benz GLC-Class Complaints

782 consumer complaints on file.

#11098898May 30, 2018
VISIBILITY/WIPER
WINDSHIELD WIPERS STUTTER ON WINDSHIELD AND MALFUNCTION. THIS JITTERING ACROSS THE WINDSHIELD IMPAIRS VISIBILITY. WINDSHIELD IS NOT KEPT CLEAR, EVEN WITH NEW BLADES. WINDSHIELD CLEANERS ALSO PLUG UP CONTINUALLY MAKING WASHING THE WINDSHIELD WHILE DRIVING IN AREAS WHICH CREATE VISIBILITY PROBLEMS DUE TO DUST, BUGS, ETC....IMPOSSIBLE -- EVEN IF CLEANER FLUID TANK IS FULL. THE ENTIRE SYSTEM IS AN ISSUE. MERCEDES KNOWS THIS IS A PROBLEM. THE SUV HAS BEEN IN FOR REPAIR 4 TIMES SINCE PURCHASING LAST OCTOBER. THEY HAVE REPLACED IT EACH TIME, SAY THEY KNOW THERE IS A PROBLEM, AND SAY THEY WILL NOT REPLACE IT AGAIN. THEY SAY THAT NON-MERCEDES WINDSHIELD WIPER FLUID IS A PROBLEM (BUT THE FIRST 3 TIMES, THE FLUID WAS ORIGINAL MERCEDES FLUID). THEY SAY PUTTING THE VEHICLE IN A CAR WASH IS PROHIBITED -- A RIDICULOUS COMMENT. WHO DOESN'T PUT THEIR SUV IN A CAR WASH? THE MECHANISM IS FAULTY AND MERCEDES WON'T TAKE RESPONSABILITY AND IT IS A SAFETY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098638May 29, 2018
STRUCTURE:BODY, STRUCTURE, SEAT BELTS
TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ GLC300. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V177000 (STRUCTURE, SEAT BELTS) MONTHS AGO. THE DEALER (ZT MOTORS OF FORT WALTON BEACH, 1000 N BEAL PKWY NW, FORT WALTON BEACH, FL 32547, (850) 863-2167) STATED THAT PARTS WERE UNAVAILABLE AND DID NOT KNOW WHEN THEY WOULD ARRIVE. THE MANUFACTURER WAS CONTACTED TO DETERMINE WHEN THE PART WOULD BE SUPPLIED TO THE DEALER. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096489May 17, 2018
AIR BAGS
TL* THE CONTACT OWNED A 2016 MERCEDES-BENZ GLC300. WHILE DRIVING WEST BOUND ON A FOUR LANE ROAD AT 35 MPH, A PICK UP TRUCK ON THE NORTH SIDE TURNED. ANOTHER TRUCK WAS BLOCKING THE DRIVER'S VISIBILITY WHEN THE PICK UP TRUCK TURNED ACROSS THE FOUR LANE HIGHWAY. AS A RESULT, THE CONTACT'S VEHICLE T-BONED THE PICK UP TRUCK. NONE OF THE AIR BAGS DEPLOYED. THE COMMAND SYSTEM THAT NOTIFIES WHEN A CRASH OCCURRED FAILED TO FUNCTION. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED MINOR BRUISING, A SORE NECK AND SHOULDERS, AND BACK AND LEG PAINS FROM APPLYING FORCE TO THE BRAKE PEDAL. MEDICAL ATTENTION WAS RECEIVED. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE VEHICLE HAD NOT BEEN DIAGNOSED YET BY THE INSURANCE COMPANY AND THE DEALER (MERCEDES-BENZ OF SIOUX FALLS, 4410 W 12TH ST SUITE 2, SIOUX FALLS, SD 57107, (605) 336-5060). THE MANUFACTURER WAS NOTIFIED ON THE DAY OF THE CRASH AND INDICATED THAT THEY WOULD FOLLOW UP TO INVESTIGATE THE AIR BAG FAILURE. THE VIN WAS NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11096506May 17, 2018
STRUCTURE:BODY, SERVICE BRAKES, WHEELS
BRAKES STARTED SCREECHING LOUDLY WHEN BACKING UP STARTLING NEIGHBORS. AFTER SEEING MANY REPORTS ON THIS SAME PROBLEM, I HAD THE DEALERSHIP REPLACE THE BRAKE PADS AS GOODWILL. SCREECHING RETURNED SHORTLY THEREAFTER AND I CONTINUE TO ANNOY NEIGHBORS. RUNFLAT TIRES THREADS WERE WORN OUT AFTER ONLY 10,000 REQUIRING REPLACEMENT OF ALL 4 TIRES. REAR DOOR DRIVER'S SIDE IS UNABLE TO BE UNLOCKED OR OPENED FROM THE INSIDE. DRIVER'S SEAT SIDE PANEL COVERING SEAT BELT CONTINUES TO FALL OFF EXPOSING THE SEAT BELT DRIVE, EVEN AFTER REPAIR BY DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096619May 17, 2018
SERVICE BRAKES
BREAKS CONTINUALLY SQUEAK IN REVERSE ON COLDER MORNINGS AT SLOW SPEEDS. EVEN IF THE CAR WARMS UP FOR SEVERAL MINUTES, THE LOUD SQUEAKING DOES NOT STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11094094May 16, 2018
STRUCTURE, WHEELS, ENGINE
TL* THE CONTACT OWNED A 2018 MERCEDES-BENZ GLC300. WHILE DRIVING 55 MPH, THE REAR DRIVER'S SIDE TIRE WAS PUNCTURED. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH 18 INCH RUN FLAT TIRES. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. AFTER WAITING APPROXIMATELY 70 MINUTES ON THE SIDE OF THE ROAD, THE TIRE BURST INTO FLAMES. THE CONTACT WAS UNABLE TO PROVIDE THE TIRE MANUFACTURER, TIRE LINE, COMPLETE TIRE SIZE, OR DOT NUMBER. THE CONTACT STATED THAT THE FIRE ORIGINATED IN THE WHEEL WELL OF THE VEHICLE AND WAS NOT NECESSARILY CAUSED BY THE TIRE PUNCTURE. THE FIRE DEPARTMENT WAS CONTACTED AND WAS ABLE TO EXTINGUISH THE FIRE. A FIRE REPORT AND A POLICE REPORT WERE FILED. THE VEHICLE WAS DESTROYED AND TOWED FROM THE SCENE. THERE WERE NO INJURIES SUSTAINED. THE DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,110.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11082406April 1, 2018
SERVICE BRAKES
PURCHASED THE CAR NEW FROM DEALER IN MARCH 2016. BRAKES SQUEAL IN REVERSE WHEN THERE'S COLD WEATHER. THE DEALER HAS REPLACED BREAK PADS AND ROTORS 3 TIMES BUT STILL THE SAME ISSUE; I'VE BROUGHT IT IN FOR THE SAME PROBLEM OVER 4 TIMES. THE LATEST 'FIX' WAS JANUARY 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081476March 27, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2016 MERCEDES BENZ GLC300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE MERCEDES-BENZ OF NORTH PALM BEACH DEALER (561-848-2900, 9275 FL A1AALT, NORTH PALM BEACH, FL 33403) AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT ALSO CALLED THE MERCEDES-BENZ OF PALM BEACH DEALER (561-689-66363, 4000 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33400) AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078983March 13, 2018
EXTERIOR LIGHTING
THE THREE LEVERS LEFT OF THE STEERING WHEEL CONTROLLING WIPERS (BOTH FRONT AND REAR) ADJUSTMENT OF THE STEERING WHEEL, AND CRUISE CONTROLS DO NOT ILLUMINATE IN THE DARK/EVENING. AS A RESULT, THE DRIVER IS DISTRACTED FROM VIEWING THE ROAD AHEAD IN AN ATTEMPT TO IDENTIFY THE NEEDED ACTIONS FOR OPERATION. THE DEALERSHIP STATES THAT MY VEHICLE IS MADE THIS WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076876March 8, 2018
ENGINE
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ GLC300. WHILE PARKED IN THE DRIVEWAY, THE VEHICLE CAUGHT FIRE. THE FAILURE WAS DUE TO A MANUFACTURER DEFECT. THERE WERE NO INJURIES. THE FIRE DEPARTMENT WAS CONTACTED. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT TOWED. AN UNKNOWN DEALER LOCATION WAS CONTACTED, BUT THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 9,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11076218March 5, 2018
STEERING
TL* THE CONTACT OWNED A 2017 MERCEDES-BENZ GLC300. WHILE DRIVING BELOW 40 MPH, THE VEHICLE VEERED TO THE LEFT AND CRASHED INTO A TREE. THE CONTACT DID NOT NOTICE IF THERE WERE ANY WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE CRASH. THE AIR BAGS DEPLOYED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT WAS INJURED AND REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DEEMED TOTALED BY THE INSURANCE COMPANY; THEREFORE, THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THERE WERE NO RECALLS ASSOCIATED WITH THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS LESS THAN 1,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11075967March 2, 2018
POWER TRAIN
WHILE SLOWLY ACCELERATING THE TRANSMISSION MADE A LOUD BANG AND THE CAR SLOWED TO A CRAWL IN THE MIDDLE OF AN INTERSECTION NEARLY CAUSING A MAJOR ACCIDENT, STEERING WAS NEARLY GONE AS WELL WITH NO RESPONSE FROM ACCELERATOR. THE VEHICLE DISPLAY ALSO SAID IT LOST COMMUNICATION WITH THE KEY WHICH WAS IN THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073130February 15, 2018
AIR BAGS, STEERING
I AM BEING TOLD BY MY DEALERSHIP THAT THEY HAVE SATISFIED THE RECALLS ON MY VEHICLE, BUT, AS OF FEBRUARY 15, 2018, THERE ARE STILL 2 OPEN RECALLS ON MY VIN. I HAVE A YOUNG CHILD AND AM VERY CONCERNED ABOUT MY VEHICLE'S AIR BAG INADVERTENTLY DEPLOYING DUE TO WIRING ISSUES IN THE STEERING COLUMN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071995February 9, 2018
UNKNOWN OR OTHER
MY WORK HEELS GOT STUCK BETWEEN THE CARPET AND GAS PEDAL CREATING A DRIVING HAZARD. THERE IS A GAP THAT IS DANGEROUS AND AFTER NOTIFYING THE DEALER AND MB, THEY SAID THAT I SHOULD NOT WEAR WORK HEELS. I AM A PROFESSIONAL WOMAN AND WEAR BUSINESS SHOES. THE HEEL GOT STUCK CAUSING ME TO DRIVE WITH NO SHOES ON THE FREEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067206February 6, 2018
STRUCTURE:BODY
EXPLODING PANORAMIC SUNROOF: WHILE DRIVING ABOUT 40MPH ON ROUTE 35SOUTH (MIDDLETOWN, NJ) IN 30 DEGREE WEATHER AT 7:30PM ON 5FEB2018 THE FORWARD PANEL OF THE PANORAMIC SUNROOF EXPLODED. THERE WERE NO OTHER CARS AROUND ME. IT WAS A LOUD POP EXPLOSION. THE SAFETY GLASS LOOKS PUSHED OUT AND GLASS STARTED TO FLY BEHIND THE CAR ONTO THE ROAD. I PULLED ONTO THE SHOULDER AND I CONTACTED MERCEDES HELP LINE FOR ASSISTANCE. THEY TOLD ME TO TAKE THE CAR TO THE NEAREST DEALER (MY LOCAL DEALER CONTEMPORARY MOTORS IN LITTLE SILVER, NJ). I DID A NIGHT DROP BOX DROP OFF. MERCEDES IS NOW ACCESSING THE ROOF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067322February 6, 2018
SERVICE BRAKES
I AM HAVING AN ISSUE OF SQUEAKY BRAKE. IT USUALLY HAPPENS IN SNOWING DAY OR DAY AFTER FROM FRONT WHEEL. BUT, IT WOULD HAVE HAPPENED AT SUNNY DAY TOO. IT SOUNDS VERY LOUD, SO ANNOYING. I TOOK MY CAR MERCEDES DEALERSHIP WHERE I LEASED THE CAR. FOR THE FIRST TIME, THEY FIXED. ACCORDING TO THE INVOICE, THE TECHNICIAN FOUND AND CONFIRMED THE ISSUE OF SQUEAKY COMES FROM REAR WHEEL. BUT, IT HAPPENS NOW AT FRONT. IT IS PRETTY MUCH DOUBTFUL ABOUT WHETHER THEY DID GOOD JOB OR NOT. I ATTACH A LINK OF YOUTUBE WHICH I RECORDED THE ISSUE MY SELF. PLEASE VOLUME-UP AND WATCH THE VIDEO. HTTPS://YOUTU.BE/MC6AHEVK8BI THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066873February 4, 2018
STEERING, LANE DEPARTURE: LANE KEEP: AUTOMATIC STEERING
THE LANE KEEPING ASSIST AND/OR LANE BRAKING ASSIST WILL VIOLENTLY MOVE THE VEHICLE UNASSISTED BY DRIVER ONTO ACCESS ROADS THE DRIVER EXPECTS THE VEHICLE TO MAINTAIN ITS POSITION OF THE HIGHWAY AND NOT TO VIOLENTLY TURN ONTO ACCESS ROADS.. IT IS PARTICULARLY UNSAFE ON 75 AND 85 MPH SPEED LIMIT HIGHWAYS. REQUIRES DRIVER TO VIOLENTLY JERK WHEELER BACK TO THE HIGHWAY BEING TRAVELED UPON. CALLS DIRECTLY TO MERCEDES INDICATE NO INTEREST IN THE PROBLEM AND SOFTWARE INVOLVED AND LOCAL DEALERS EITHER WILL NOT SET UP APPOINTMENTS FOR INSPECTION OR/AND INDICATE THEY CANNOT CORRECT THE SOFTWARE OR SENSITIVITY OF DETECTORS ON RIGHT SIDE OF CARE. THE ONLY WAY TO AVOID THIS IS ON A 4 LANE HIGH BY STAYING IN THE CENTER PASSING LANE A LANE AWAY FROM EXITS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066706February 2, 2018
UNKNOWN OR OTHER
MY HEEL GOT STUCK WHEN PRESSING THE GAS PEDAL CREATING A SAFETY HAZARD. MY SHOE WAS STUCK AND I HAD TO DRIVE BAREFOOT. I TOOK IT TO THE MERCEDES CALABASAS DEALERSHIP AND THEY SAID THERE WAS NOTHING THEY COULD DO AND I SHOULD NOT WEAR HEELS WHEN DRIVING. I HAVE DRIVEN FOR OVER 30 YEARS WITH NO ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065860January 30, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ GLC300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF ORANGE PARK, 7018 BLANDING BLVD, JACKSONVILLE, FL 32244, (904) 777-5900) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED TO DETERMINE WHEN THE REMEDY AND PARTS WOULD BE SUPPLIED TO THE DEALER FOR THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064679January 24, 2018
AIR BAGS
DEER RAN INTO PATH SMASHING AT 70 MPH IMPACT AND DAMAGED TO FRONT OF VEHICLE DISABLING THE VEHICLE. MESSAGE ON THE DASHBOARD "SRS MALFUNCTION" REQUIRES SERVICE. THE VEHICLE IS STILL IN COLLISION SHOP AFTER 4 WEEKS AT CHAPMAN COLLISION CENTER, TUCSON, ARIZONA. MB DEALERSHIP WAS NOTIFIED IN TUCSON, AZ AND WAS NOT CONCERNED ABOUT THE DRIVER AIRBAG NOT DEPLOYED IN THE ACCIDENT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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