Mercedes-Benz GLC-Class Complaints

782 consumer complaints on file.

#11063873January 20, 2018
AIR BAGS, SERVICE BRAKES
REAR BRAKING SYSTEM. WHEN BACKING UP OR APPLYING PRESSURE TO THE BRAKES, THE VEHICLE IS SCREAMING A LOUD NOISE. TAKEN BY DEALERSHIP AT 7000 MILES 01/04/18 DEALERSHIP STATES THEY CAN'T FIX IT UNTIL THEY RECEIVE PARTS ,WITH THE TAKATA RECALL AND A FAULTY BRAKING SYSTEM, THIS IS A HIGHWAY SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063823January 19, 2018
AIR BAGS
THE RECALL NOTIFICATION IS DATED OCTOBER 6, 2017 AND ON THIS DATE, 1/19/18 THERE IS STILL NO INFORMATION WHEN THE REPAIRS WILL BE DONE. THIS PRESENTS A HARDSHIP WHEN TRYING TO TRADE-IN OR SELL AN AFFECTED VEHICLE SINCE SOME DEALERSHIPS WILL EITHER NOT ACCEPT IT OR OFFER MUCH LESS MONEY IN RELATIONSHIP TO THE ACTUAL VALUE. MERCEDES-BENZ SHOULD BE HELD ACCOUNTABLE TO RESOLVE ISSUES IN A MORE TIMELY BASIS. IT IS NOW OVER 90 DAYS AND THERE SHOULD BE FINES OR OTHER CONSEQUENCES TO MOTIVATE AN EXPEDITED SOLUTION. I'VE CALLED THE DEALERSHIP SEVERAL TIMES AND THEY HAVE NO IDEA AND TOLD ME I WOULD PROBABLY KNOW BEFORE THEM. UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063590January 18, 2018
AIR BAGS, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLC300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V819000 (EXTERIOR LIGHTING) AND 17V627000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WAGNER MERCEDES-BENZ OF SHREWSBURY LOCATED AT 760 BOSTON TURNPIKE, SHREWSBURY, MA 01545 WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 17V819000 (EXTERIOR LIGHTING). *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062511January 12, 2018
SERVICE BRAKES
I PURCHASED THIS SUV MARCH 2016. A FEW WEEKS AFTER DELIVERY THE BRAKES STARTED MAKING SQUEAKING SOUND WHEN I BACKED OUT MY GARAGE IN THE MORNING. OVER THE PAST 18 MONTHS I HAVE TAKEN TO THE DEALERSHIP SEVERAL TIMES FOR THIS PROBLEM WITHOUT RESOLUTION. MY SERVICE ADVISER SHAWN AND THE SERVICE DEPARTMENT OF MERCEDES BENZ OF DELRAY HAVE TRIED SOME FIXES BUT ALL HAVE PROVEN TO BE TEMPORARY. THE NOISE GETS PROGRESSIVELY WORSE AFTER EACH "FIX" UNLESS I BRING THE VEHICLE BACK FOR ANOTHER ADJUSTMENT. NOW I AM CONCERNED THAT THERE MAY BE AN UNDERLYING SAFETY ISSUE. WITH THE BRAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062248January 11, 2018
SEAT BELTS
ON FOUR (4) SEPARATE OCCASIONS DURING 21 MONTHS OF OWNERSHIP, UNDER NORMAL USAGE THE REAR SEATBELT BUCKLE RETRACTED BEHIND THE SEAT AND INTO THE RETRACTOR MECHANISM, RENDERING THE SEATING POSITION UNSECURED. SEAT BELT COULD NO LONGER BE USED AT THIS POSITION AND COULD NOT BE RETRIEVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060688January 5, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2017 MERCEDES-BENZ GLC300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (KEENAN MOTORS, 3664 N EASTON RD, DOYLESTOWN, PA 18902) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED AT 770-705-0600, BUT THE CONTACT DID NOT RECEIVE A RESPONSE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056986December 27, 2017
UNKNOWN OR OTHER
PANORAMIC SUNROOF SHATTERED AND EXPLODED WITHOUT WARNING, WITHOUT ANY EXTERNAL IMPACT SEEN, FELT OR HEARD. VEHICLE WAS MOVING ON RURAL HIGHWAY (FLAT FARMLAND) AROUND 55-60 MPH. EXTERNAL TEMPERATURE ABOVE 100 DEGREES. HIGHWAY TRAFFIC NORMAL, NOT DENSE OR EMPTY. ODOMETER AT 12,000 MILES. HAZARD DUE TO DEFECTIVE/ INSUFFICIENTLY STRONG SUNROOF GLASS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054005December 11, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2017 MERCEDES-BENZ GLC300. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN OCTOBER OF 2017. THE DEALER (EURO MOTORCARS BETHESDA, 7020 ARLINGTON RD, BETHESDA, MD, 20814, 301-986-880) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER CONFIRMED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048262November 24, 2017
AIR BAGS
TAKATA RECALL MY WIFE IS AFRAID TO DRIVE THE CAR AFTER HEARING ABOUT THE RECALL. LOCAL MERCEDES DEALER IS NOT ABLE TO DO ANYTHING AT THIS TIME. WE ARE FRUSTRATED BECAUSE WE CHOSE TO PURCHASE THIS CAR MAINLY BECAUSE OF ITS SAFETY RECORD. WE WANT A NEW CAR OR HAVE THIS ISSUE FIXED RIGHT AWAY!!! WE DON'T WANT TO DRIVE THE CAR KNOWING THE AIRBAG COULD DEPLOY AT ANYTIME AND CAUSE SERIOUS INJURY OR DEATH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046352November 15, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLC300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED KEYES EUROPEAN (5400 VAN NUYS BLVD, VAN NUYS, CA 91401; 818-461-3910) AND WAS INFORMED THAT THE REMEDY WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044333November 7, 2017
SERVICE BRAKES
MERCEDES BENZ GLC300 BRAKES BEGAN TO SQUEAL SOON AFTER PURCHASE. THIS WAS NOTICED WHEN BACKING UP AFTER VEHICLE SAT FOR A WHILE, ROTORS AND PADS COOL. REPORTED TO DEALER, BUT THEY DID NOT SEEM CONCERNED OR MENTION ANY KNOWN PROBLEM RELATED TO GLC 300 BRAKE NOISE. I DID NOT PRESS THE ISSUE AT THE TIME AS I THOUGHT IT MIGHT GO AWAY AFTER THE PADS WERE BROKEN IN. UNFORTUNATELY THE PROBLEM HAS GOTTEN PROGRESSIVELY WORSE. NOW IT EVEN SQUEALS WHEN GOING FORWARD IF YOU LIGHTLY APPLY THE BRAKES, AGAIN THIS IS WHEN THE PADS ARE COOL. THE DEALER NOW SAYS THAT THIS IS NOT A COVERED ISSUE, SINCE I HAVE MORE THAN 10000 MILES. MANY REFERENCES TO THIS ISSUE ARE EASILY FOUND ON THE INTERNET FOR THIS PARTICULAR VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043584November 5, 2017
UNKNOWN OR OTHER
WHILE DRIVING ON THE I-75 NORTH, THE SUNROOF EXPLODED AS INDICATED IN THE PICTURE ATTACHED. IT IS STILL UNCLEAR IF THE SUNROOF SHATTERING WAS FROM A STRAY ROCK ON THE HIGHWAY, OR IF THE SUNROOF EXPLODED ON ITS OWN, HOWEVER MY CONCERN IS HOW THE SUNROOF SHATTERED AND THE QUALITY OF THE MATERIAL/GLASS USED. WHAT TYPE OF GLASS IS USED IN THIS VEHICLE FOR IT TO SHATTER AS IT DID? IS THIS PERHAPS A SIGN OF CHEAPER MATERIAL BEING USED ON THE SUNROOF. THERE ARE MORE PICS THAN CAN SHOW MORE OF THE DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040418October 27, 2017
SERVICE BRAKES
THE BRAKES SQUEAL AT AN INCREDIBLY HIGH PITCH WHEN IN REVERSE THE FIRST FEW TIMES IT IS USED EVERY MORNING. THE SOUND IS PAINFUL. IT HAS BEEN GOING ON SINCE WE LEASED THE CAR IN 6/20/2016 IT HAS BEEN TAKEN IN TO THE DEALERSHIP SEVERAL TIMES FOR THIS PROBLEM...NEVER TO BE FIXED. IT IS NOW MAKING THE SAME HIGH PITCH SQUEAL WHEN YOU ARE BRAKING WHILE DRIVING FORWARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034325October 18, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
VEHICLE KEY-LESS ENTRY LOCKED OUT THE DRIVER AND PASSENGER WITH KEYS INSIDE THE VEHICLE WHILE PARKED. TALKED TO OTHER MERCEDES GLC300 OWNERS AND THEY ARE EXPERIENCING SAME ISSUE. THIS HAPPENED LATE AT NIGHT WITH MY WIFE AND 7 YEAR OLD DAUGHTER IN A HIGH CRIME AREA WHILE I WAS OUT OF TOWN. MERCEDES ROADSIDE ASSISTANCE CHARGED US $99.95 TO UNLOCK VEHICLE. THIS IS A LIFE THREATENING DEFECT AND SHOULD BE ACKNOWLEDGED AND ADDRESSED BY MERCEDES IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033826October 16, 2017
UNKNOWN OR OTHER
WHILE DRIVING ON THE I-5 INTO DOWNTOWN SAN DIEGO WE HEARD A LOUD BAM, A MOMENT LATER HEARD CRACKING THEN SHATTERED GLASS FROM MY SUNROOF FELL INTO THE CAR. THERE WAS NO ONE DIRECTLY AROUND US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11029941September 26, 2017
UNKNOWN OR OTHER, STRUCTURE
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ GLC43. WHILE DRIVING, THE CONTACT NOTICED A SQUEAKY NOISE AROUND THE DASHBOARD AREA WHILE DRIVING OVER BUMPS IN THE ROAD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF ROCKVILLE CENTRE (650 SUNRISE HWY, ROCKVILLE CENTRE, NY 11570 (516) 766-6900) WHERE NO DIAGNOSTIC FAILURE CODES WERE FOUND AND THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND A TECHNICIAN WAS SENT TO MERCEDES-BENZ OF ROCKVILLE CENTRE, BUT THE FAILURE COULD NOT BE REPLICATED. THE CONTACT STATED THAT ADHESIVE WAS PLACED ON THE DOOR. THE VIN AND FAILURE MILEAGE WERE UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022721September 11, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLC300. WHILE DRIVING 5 MPH, THE BRAKES MALFUNCTIONED WITHOUT WARNING. THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE SURGED FORWARD INDEPENDENTLY. AS A RESULT, THE VEHICLE CRASHED INTO THE CONTACT'S BARN. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED SEVERE WHIPLASH TO THE NECK AND WRIST PAIN FROM THE CRASH. MEDICAL ATTTENTION WAS REQUIRED. THE VEHICLE WAS TOWED TO MERCEDES-BENZ OF FAIRFIELD (2950 AUTO MALL PKWY, FAIRFIELD, CA 94533), BUT THE DEALER COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE BY VOICEMAIL, BUT NEVER CALLED BACK. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11022726September 11, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLC300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF FAIRFIELD (2950 AUTO MALL PKWY, FAIRFIELD, CA 94533) STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021474September 5, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLC300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AT: LOKEY MERCEDES BENZ, CLEARWATER, FL, 19820 US HWY 19 NORTH, CLEAR WATER, FL 33764, 888-992-3898, AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020578August 30, 2017
VISIBILITY/WIPER
WIPER SHUDDERING OR 'JUDDERING' ACROSS WINDSHIELD. HAVE TAKEN IN TO DEALER AT LEAST 4 TIMES, NO RELIEF. THE DEALER FINALLY SAID THERE WAS NOTHING THEY COULD DO. HAVE HEARD NUMEROUS OTHER ISSUES OF THIS EXACT NATURE. WIPERS HAVE BEEN REPLACED MANY TIMES, GLASS SPECIALISTS ENLISTED, CLASS PROFESSIONALLY CLEANED, ANGLE OF WIPER BLADE TO GLASS MEASURED, ETC. ONLINE POSTS INDICATE THIS ISSUE IS SYSTEMIC THROUGHOUT THE WORLD. IN A $50K CAR (OR ANY CAR REALLY) THIS IS OUTRAGEOUS. BUT MORE IMPORTANTLY, THIS IS A MAJOR SAFETY ISSUE, PERIOD!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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