Mercedes-Benz GLC-Class Complaints

782 consumer complaints on file.

#11193461April 2, 2019
WHEELS
WHEN GETTING MY VIRGINIA STATE INSPECTION THIS MARCH (2019) AT THE DEALER WHERE THIS VEHICLE WAS PURCHASED NEW, I WAS TOLD THAT I WOULD NEED FOUR (4) NEW TIRES SOON !! THE TIRES ARE PIRELLI SCORPION RUN FLATS AND THE VEHICLE HAD ONLY 13,500 MILES AND THESE TIRES ARE NOT CHEAP(!). I THINK WITH TODAYS TECHNOGLY TIRES SHOULD LAST BEYOND 14,000 MILES. THE VEHICLE AND TIRES HAS BEEN ALIGNED,BALANCED AND ROTATED THREE (3) TIMERS SINCE PURCHASED, BECAUCE I WANTED TO GET THE MOST MILAGE OUT OF THEM BECAUSE OF THE PRICE OF THE TIRES. I'M NOT A NASCAR DRIVER (IN MY 70'S) AND I TAKE CARE OF MY VEHICLES BUT I THINK IT BEARS LOOKING INTO THESE TIRES ( TOO SOFT COMPOUND,ETC..)-- I HAVE A FILE ON ALL MAINT.PULLED ON THIS VEHICLE WITH THE LAST RESULTS SHOWING FAILURE ON THE TIRES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193090April 1, 2019
SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLC300W. WHILE MAKING A RIGHT TURN TO PARK, THE VEHICLE ACCELERATED AUTOMATICALLY AND CRASHED INTO A BUILDING. THE CONTACT STATED THAT THE BRAKES FAILED TO STOP THE VEHICLE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOTIFIED OF FAILURE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 23,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11191948March 27, 2019
SEAT BELTS
NHTSA RECALL NUMBER: OPENS NEW WINDOW TAKES AWAY FROM VIN LOOKUP SECTION> 18V177 RECALL DATE: MARCH 15, 2018 MANUFACTURER RECALL NUMBER: 2018030012 THEY NEVER HAVE THE PARTS TO DO THE RECALL AT THE LOCAL DEALER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176018February 10, 2019
SERVICE BRAKES
WHEN BRAKING, THE BRAKES MAKE A GRINDING NOISE. THIS HAPPENS ANY TIME YOU APPLY THE BRAKES WHEN I AM BACKING OUT OF THE GARAGE OF MY HOME AND WHEN I STOP AT STOP SIGNS AND STOP LIGHTS AND WHEN TRAFFIC IS AT A STAND STILL ON THE MAIN THOROUGHFARE. THE NOISE WILL EVENTUALLY CEASE DEPENDING ON HOW OFTEN THE BRAKES ARE APPLIED. THIS IS AN ONGOING ISSUE THAT STARTED IN AUGUST, 2018 AND CONTINUES AS OF FEBRUARY 10, 2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170516January 17, 2019
UNKNOWN OR OTHER
BROUGHT MY GLC300 IN FOR SERVICE ONCE I RECEIVED A RECALL LETTER FROM BENZ. I WAS TOLD THE RECALL SERVICE WOULD TAKE 2-3 HOURS. HOWEVER, ONCE I PUT THE CAR IN THE SHOP (1/10/2019), I WAS TOLD THE UNIT WILL NOT UPDATE AND A REPLACEMENT UNIT WAS ORDERED. AFTER DAYS IN THE SHOP, I PICKED UP MY CAR BUT THE NEW UNIT DID NOT INCLUDE ANDROID AUTO ( WORKED BEFORE ) WHICH I PAID FOR SO I WAS TOLD TO LEAVE THE CAR OVERNIGHT AGAIN TO FIX IT. THE NEXT DAY, I CALLED AND NO ONE KNEW WHAT WAS GOING ON AND NOW, 3 DAYS LATER, I STILL HAVE NOT HEARD WHEN MY CAR IS EXPECTED TO BE FIXED. I'VE CALLED SERVICE MULTIPLE TIMES AND HAVE ONLY HEARD THAT THEY WILL GET BACK TO US SOON BUT NO UPDATE CALLS CAME I HAVE TO CALLED THE SERVICES ON AND OFF,. IT SEEMS THAT MY CAR WAS PASSED BACK AND FORTH TO DIFFERENT SERVICE ADVISORS BECAUSE OF THEIR OFF SCHEDULE BUT NO ONE FOLLOWS UP ON MY CAR. THIS ONE RECALL FIX THAT SHOULD HAVE TAKEN ONLY 2-3 HOURS, HAVE NOW BECOME OVER 6 DAYS AND STILL COUNTING. THIS CAR IS 6 MONTHS OLD WITH LESS THAN 400 MILES - IT SHOULD NOT TAKE OVER 6 DAYS TO FIX AN ISSUE, ESPECIALLY A SOFTWARE ISSUE WHICH IS WHAT I'M TOLD. I'M NOT WAITING ON A PART TO COME IN SO WHY IS IT TAKING DAYS FOR MY CAR TO BE READY? I'M FOLLOWING UP ON THIS ISSUE DAY AFTER DAY AS IS MY DAUGHTER (XXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166030January 9, 2019
FUEL/PROPULSION SYSTEM
I WAS WAITING AT A RED TRAFFIC SIGNAL ON ROUTE 7 IN LEESBURG, VA AND THE VEHICLE WAS IN ECO MODE WITH AUTO STOP ENGAGED. WHEN THE LIGHT CHANGED TO GREEN I DEPRESSED THE ACCELERATOR AND THE CAR IMMEDIATELY SHUT OFF AND THE GAUGES ON THE DASH ALL LIT. IT TOOK ME THREE ATTEMPTS BUT IT FINALLY RESTARTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165047January 8, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I PURCHASED A 2019 GLC AMG 43 AS A XMAS GIFT FOR MY WIFE. IT WAS BLACK WITH A VIBRANT BROWN INTERIOR. I WAS CONCERNED THAT THE ELECTRONICS(BACKUP CAMERA, BLUETOOTH, MUSIC, ENTERTAINMENT CONSOLE) WERE NONFUNCTIONAL. HOWEVER, THE EXPLANATION THE SALES REPRESENTATIVE GAVE ME WAS SUFFICIENT AT THE TIME. HE SAID MERCEDES WAS UPDATING THEIR COMPUTER SOFTWARE AND WE SHOULD BE GETTING AN UPDATE ON JANUARY 2, 2019. NEEDLESS TO SAY, IT WAS NOT TRUE! THE SERVICE MANAGER EXPLAINED THAT THIS VEHICLE WAS MISSING THE "BRAIN." THE COMPUTER SYSTEM THAT COMMUNICATES WITH THE ENTIRE VEHICLE WAS NOT IN OUR VEHICLE?YES! WE WERE SOLD A VEHICLE THAT WAS NOT READY FOR PRODUCTION. IT'S UNSAFE, AND RATHER THAN BEING OFFERED ANOTHER COMPARABLE VEHICLE FOR BEING SO NEGLIGENT AND INCONVENIENCING ME AND FAMILY, THE GENERAL MANAGER HAS AVOIDED SPEAKING WITH US ALL TOGETHER. I HAVE BEEN COMMUNICATING WITH MERCEDES USA TO RESOLVE THIS ISSUE. AT ONE POINT OF THE TRANSACTION WE WERE ASKED TO POSSIBLY CONSIDER TAKING THE REFURBISHED VEHICLE BACK AFTER ITS REPAIRS. NONE OF THESE GUYS MAKING THE RECOMMENDATION WOULD TAKE A VEHICLE THAT THEY BOUGHT BRAND NEW AFTER IT HAS HAD MAJOR SAFETY AND ELECTRICAL ISSUES. THIS IS MERCEDES LONG BEACH SICK IDEA OF WORLD CLASS SERVICE! TO ADD SALT TO THE WOUND, IT'S NOW BEEN OVER 3 WEEKS AND WE MUST MAKE A CAR PAYMENT ON A VEHICLE THAT SITS IDLE WAITING FOR MISSING COMPONENTS. UNFORTUNATELY, WE ARE STILL WAITING FOR MERCEDES TO DO THE RIGHT THING. THIS WILL BE THE LAST MERCEDES MY FAMILY AND I WILL PURCHASE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164206December 31, 2018
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLC300. WHILE DRIVING APPROXIMATELY 55 MPH, THE SUN ROOF SUDDENLY EXPLODED WITHOUT WARNING. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF CLEAR LAKE (500 GOLF FREEWAY S, LEAGUE CITY, TX)BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 50,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163133December 22, 2018
SERVICE BRAKES
BOUGHT CAR 3 DAYS AGO AND BRAKES SQUEAL UPON BACKING OUT OF GARAGE AND SOMETIMES APPLYING WHEN STOPPING! SPECIFICALLY ASKED SALESMAN IF MERCEDES HAD PROBLEMS WITH BRAKES MAKING NOISE AS WE WENT THROUGH THIS WITH A VW TOUREG AND WAS TOLD NO THEY DO NOT HAVE THIS PROBLEM. CALLED SALESPERSON TODAY AND WAS INFORMED NOW THAT THEY ARE AWARE OF THIS ISSUE AND ITS NORMAL AND SHOULD ONLY HAPPEN WHEN CAR HAS BEEN SITTING AND ITS COLD OR THEY GOT WET. TOLD IF IT GOES MORE TIMES THAN THAT BRING INTO SERVICE???? VERY DISAPPOINTED WE WERE BOLD FACTLY LIED TO AND NOW HAVE ANOTHER CAR THAT APPEARS TO HAVE BRAKE NOISE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163043December 21, 2018
UNKNOWN OR OTHER
WAS DRIVING DOWN HIGHWAY DURING CLEAR SUNNY DAY ON 12/21/18 AT ABOUT 2:30 PM ON I-10 EAST JUST OUTSIDE OF HOUSTON WHEN MY SUNROOF SUDDENLY EXPLODED OUTWARD. NO SIGNS OF ANY DEBRIS BEING FLUNG UP OR STRIKING SUNROOF AND THERE WERE NO VEHICLES CLOSE TO US AT THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11157119December 9, 2018
SERVICE BRAKES
THE BRAKES SQUEAL VERY LOUD AND I AM CONSTANTLY HAVING TO BRAKE HARD SEVERAL TIMES TO MAKE THIS NOISE TEMPORARILY GO AWAY. I HAVE TAKEN IT TO MERCEDES AND THEY SAY THAT THIS IS NOT UNDER WARRANTY. I TOOK THE SUV ONCE EARLY ON AFTER THE CAR WAS PURCHASED. THE DEALER TOLD ME TO BRAKE HARD A FEW TIMES AND THIS WOULD GO AWAY. IT DIDN'T I TOOK THE CAR THREE TIMES TO THE DEALER UNTIL FINALLY THEY REPLACED THE REAR BRAKE PADS BUT TRIED TO CHARGE ME FOR IT. THE BRAKES CONTINUED TO SQUEAL. I TOOK IT TO AND INDEPENDENT GARAGE TO HAVE THE PADS REPLACED AT MY OWN EXPENSE SINCE MERCEDES DOESN'T KNOW HOW TO FIX THE PROBLEM. NOW THE BRAKES ARE STILL SQUEALING AND ARE VERY ANNOYING. IF I DO NOT GET THIS FIXED, I'LL NEVER BUY ANOTHER MERCEDES. THIS ONLY HAPPENS WHEN MOVING AND BRAKES ARE USUALLY COLD BUT SOMETIMES IT SQUEALS REGARDLESS IF IT IS COLD OR NOT. VERY ANNOYING PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151641November 15, 2018
AIR BAGS, SEAT BELTS, SEATS
WHEN THE VEHICLE IS IN MOTION, OR STILL, THE DRIVER'S SIDE COVER FOR THE SEATBELT/AIRBAG WILL NOT STAY ATTACHED. THIS IS LOCATED ON THE DRIVER'S SEAT AND IS VISIBLE WHEN ENTERING AND EXITING THE CAR. I AM NOT REALLY CONCERNED ABOUT THE COSMETIC ISSUE AS MUCH AS THE SAFETY ISSUE. WITH THE SIDE IMPACT AIRBAGS, THIS IS A SAFETY HAZARD. IF THE BAG DEPLOYS WHO KNOWS WHAT WILL HAPPEN TO THE FLOATING PART? WILL THE AIRBAG, OR SEATBELT EVEN DEPLOY, OR WORK AS IT SHOULD? THIS IS ALSO A SAFETY ISSUE BECAUSE YOU CAN BE INJURED BY THE HARD PLASTIC THAT IS HANGING THERE. THE PIECE CAN ALSO GET CAUGHT UNDER OUR FEET WHILE DRIVING AS IT DOES NOT STAY IN PLACE. I REPORTED THIS THE 3RD DAY AND HAD IT REPAIRED 3 OTHER TIMES. I HAVE HAD MY CAR AND IT HAS BEEN IN PLACE ONLY 5 DAYS IN 2 YEARS, 2 MONTHS AND 30 DAYS. THE NEW LOANER THEY GAVE ME HAD THE SAME ISSUE AND THE PORTERS REPORT THEY NEVER STAY ON. THE CAR WAS IN FOR SERVICE FOR THIS ISSUE 4 TIMES IN THE FIRST 20 MONTHS I OWNED IT. IT COULD HAVE BEEN WEEKLY IF I WOULD HAVE NOT JUST LIVED WITH IT IN BETWEEN SERVICES THAT WERE NEEDED AND TAKEN IT IN AGAIN FOR SERVICE AND THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151231November 13, 2018
FUEL/PROPULSION SYSTEM
ON COLD START (7AM, BETWEEN 60 AND 70F DEGREES), THERE'S A STRONG GAS SMELL ON BOTH THE CABIN AND OUTSIDE THE VEHICLE. NO CHECK ENGINE LIGHT IS ON OR ANY OTHER INDICATOR OF A FAILURE. THERE'S NO VISIBLE LEAKS ON THE UNDERHOOD OR MY DRIVEWAY. REALLY SCARED TO TAKE MY KIDS TO SCHOOL UNLESS MB SOLVE THIS PROBLEM. VEHICLE STILL UNDER WARRANTY, MB DEALERSHIP SHOULDN'T CHARGE FOR THE INSPECTION. TAKING VEHICLE TO EL PASO TX DEALERSHIP. WILL SEE WHAT HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144554October 31, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM, POWER TRAIN
THE STEERING COLUMN STALK CONTROLS DRIVE, REVERSE, NEUTRAL AND PARKING. I STOPPED THE VEHICLE ON AN INCLINE IN A PARKING LOT. I HAD MY FOOT ON THE BRAKE. I SHIFTED INTO NEUTRAL. THE ENGINE WAS STILL RUNNING. I THOUGHT I PUSHED THE PARK BUTTON BUT THE CAR ROLLED BACK INTO ANOTHER VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11143674October 29, 2018
ELECTRICAL SYSTEM, ENGINE
VEHICLE SHUT OFF ON BUSY HIGHWAY. ENGINE SHUT OFF. ELECTRICAL/ COMPUTER SYSTEM MALFUNCITONED. VEHICLE WOULD NOT START BACK UP AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140717October 16, 2018
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
'THE FIRST INCIDENT - OCCURRED IN AUGUST WHEN I STOPPED AT A STOP-LIGHT. I STARTED DRIVING WHEN THE LIGHT TURNED GREEN AND THE CAR WAS ACCELERATING AS NORMAL. THERE WERE CARS BEHIND ME ACCELERATING AS WELL AS NORMAL. MY SUV AUTOMATICALLY SHIFTED FROM DRIVE TO NEUTRAL BY ITSELF AS I CONTINUE TO ACCELERATE TO MOVE WITH THE NORMAL FLOW OF TRAFFIC. THE VEHICLE AUTOMATICALLY SLOWED DOWN TO NEUTRAL '2ND INCIDENT - THE SAME ISSUE OCCURRED AGAIN WITHIN TWO WEEKS I WAS DRIVING ON THE LONG ISLAND EXPRESSWAY AT APPROXIMATELY 40 MILES PER HOUR IN HEAVY TRAFFIC WHICH HAD COMMERCIAL TRUCKS. THE VEHICLE AUTOMATICALLY SHIFTED FROM DRIVE TO NEUTRAL ON ITS OWN. THIS NEARLY CAUSED A PILE UP ON THE LIE WITH THE CAR IMMEDIATELY BEHIND ME RUNNING INTO THE BACK OF MY CAR. '3RD INCIDENT - I STOPPED AT A STOP SIGN WAITING FOR THE LIGHT TO TURN GREEN IN ORDER TO MAKE A RIGHT TURN. I MADE A RIGHT ON VERY BUSY STREET AND THE CAR STARTED SHUTTING DOWN AND DECELERATING INSTEAD OF ACCELERATING. I URGENTLY STEERED THE CAR OVER TO THE SIDE OF THE ROAD AND TURNED IT OFF. I WAITED FOR A FEW MINUTES AND RESTARTED THE CAR AND IT SEEM TO HAVE BEEN WORKING. '4TH INCIDENT - ON SUNDAY SEPTEMBER 18TH, THE VEHICLE COULD NOT START SO I HAD TO CALL MERCEDES BENZ ROADSIDE ASSISTANCE. THE ENGINE DIDN'T MAKE ANY ATTEMPT TO START. THE LIGHTS DIDN'T TURN ON. THERE WAS ABSOLUTELY NO RESPONSE TO A KEYLESS OR MANUAL START. 'SEPTEMBER 29TH ' I PICKED UP THE SUV AND IT DROVE WELL WITHOUT ANY INCIDENTS 'OCTOBER 1ST ' THE VEHICLE AUTOMATICALLY SHIFTED FROM DROVE TO NEUTRAL AFTER MAKING A RIGHT TURN ON A VERY BUSY STREET WHICH NEARLY CAUSED AN ACCIDENT WITH ANOTHER CAR HITTING ME IN THE REAR. THIS NEARLY CAUSED A 'PILE UP' BECAUSE OTHER CARS WHERE URGENTLY SLAMMING THEIR BREAKS BEHIND ME TO PREVENT FROM HITTING THE CAR IN FRONT OF THEM. I WAS DROPPING MY SON OFF TO SCHOOL AND HE WAS SITTING IN THE BACK SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124684September 6, 2018
VISIBILITY/WIPER
THE WIND SHIELD WIPER'S ELECTRIC MOTOR AND WORM GEAR MALFUNCTIONED WHILE DRIVING IN THE RAIN ON AN INTERSTATE HIGHWAY. THE RAIN SENSOR OPTICS WERE ON AND OPERATIONAL AT THE TIME OF THE INCIDENT. AS THE RAIN VOLUME INCREASED, THE AUTOMATIC SENSORS INCREASED THE WIPER VELOCITY. THE PASSENGER'S SIDE BLADE UNIT OVER-TORQUED AND BECAME ENTANGLED WITH THE DRIVER'S SIDE ROD. THIS ENTANGLEMENT CAUSED BOTH WIPER BLADES TO DETACH FROM THEIR RODS. THE TANDEM SYSTEM WIPER GEAR DISCONTINUED TO WORK, LEAVING THE DRIVER AND PASSENGER SIDE RODS IN A 45 DEGREE ANGLE, BLOCKING VISIBILITY. THE RODS, WITHOUT THE ENTIRE WIPER BLADE ATTACHMENTS DAMAGED THE WINDOW. DUE TO THE SAFETY HAZARD, BOTH RODS IN THE LINE OF THE DRIVER'S VISIBILITY AND THE WEATHER CONDITIONS, THE CAR WAS IMMEDIATELY DEEMED INOPERABLE DUE TO THIS MALFUNCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113400July 24, 2018
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ GLC300. THE CONTACT STATED THAT THE VEHICLE DOORS AUTOMATICALLY LOCKED WITH THE KEYS INSIDE OR OUTSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF ALEXANDRIA (200 S PICKETT ST, ALEXANDRIA, VA 22304, (703) 341-2100) FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE VIA EMAIL. THE FAILURE MILEAGE WAS 6,124. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113193July 23, 2018
UNKNOWN OR OTHER
THIS VEHICLE IS BEING SOLD WITH ALL-SEASON TIRES AND NO SPARE TIRE OR FLAT TIRE INFLATOR KIT. WE EXPERIENCED A FLAT TIRE AND WERE STRANDED FOR SEVERAL HOURS WITH NOW WAY TO CHANGE OUR FLAT TIRE. MERCEDES OFFERS MBRACE EMERGENCY SERVICE, BUT THIS TOOK LONG TO RESPOND. THIS VEHICLE SHOULD COME WITH RUN FLAT TIRES AND OR A WAY TO INFLATE A FLAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112071July 18, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, SUSPENSION
对不起我说中文， 我的英语不好 我这辆车有安全辅组问题 有一次突然发动机熄火然后静止了几秒 然后我又从新启动，还有发动机有噪音，我已经拿去4S店维修了4次 还是问题重复出现。我现在不想浪费时间去4S 点了 每次都要浪费我很久的时间。 MANUFACTURER RECALL NUMBER2018030012 NHTSA RECALL NUMBER18V177 RECALL STATUSRECALL INCOMPLETE
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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