Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11021747September 6, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT STATED THAT HE NOTICED A STRONG FUEL ODOR THROUGHOUT THE VEHICLE. THE CONTACT CALLED MERCEDES-BENZ OF ARROWHEAD LOCATED AT 9260 W BELL RD, PEORIA, AZ 85382 WHERE AN APPOINTMENT WAS SCHEDULED AND THE CONTACT STATED THAT THE DEALER GAVE A VERBAL DIAGNOSES BUT THE VEHICLE WAS NOT PHYSICALLY DIAGNOSED OR REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 12V557000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT HE WAS CONCERNED DUE TO THE STATE HE RESIDES, THAT THE FAILURE COULD CAUSE A FIRE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 69,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021840September 6, 2017
FUEL/PROPULSION SYSTEM
MY MERCEDES BENZ E350 2006 FAILED TO START INTERMITTENTLY DUE TO FUEL PUMP FAILURE. MY CAR WAS HIT BY AN UNINSURED MOTORIST, SINCE THEN, MY CAR BECAME UNRELIABLE TO START, MY CAR FALLS INTO A METAL TYPE OF FUEL TANK. THERE WAS A RECALL #08V303000 WHICH STATES THAT IN THE EVENT OF VEHICLE CRASH, THE ELECTRICAL FUEL PUMP MAY FAIL TO DELIVER THE NEEDED FUEL TO START THE ENGINE, BUT MY VIN IS NOT ON THE LIST, HOWEVER, DURING INVESTIGATION EA 13-003 FOR FUEL SYSTEM, WARRANTY HAS BEEN EXTENDED TO 15 YEARS, WARRANTY HAS BEEN EXTENDED TO 15 YEARS WITH UNLIMITED MILES FOR THE FUEL PUMP ON THE SUBJECT VEHICLE. PENSKE REFUSE TO HONOR THE REPLACEMENT OF MY FUEL TANK BECAUSE ACCORDING TO THE ASST. SERVICE MANAGER, THE WARRANTY ONLY AFFECT ON THE PLASTIC TYPE OF FUEL TANK. IS THIS REALLY TRUE? MY CAR HAS 161,927 MILES AND HE SAID THE METAL TYPE FUEL TANK CAN ONLY BE REPLACED 150,00 OR BELOW. BY THE WAY, IN ORDER REPLACE THE FUEL PUMP, THE WHOLE FUEL TANK SHOULD BE REPLACED BECAUSE MERCEDES BENZ SYSTEMATICALLY INTEGRATED AND REDESIGNED THE WHOLE FUEL PROPULSION TO AVOID THE NAGGING PROBLEM OF AVOIDING THE NAGGING PROBLEM OF FUEL LEAK FROM FUEL PUMP. PLEASE, I NEED YOUR ADVICE ON THIS MATTER WHETHER IF THE METAL TYPE OF FUEL TANK OF 2006 MERCEDES BENZ E350 IS NOT INCLUDED IN 15 YEARS WARRANTY WITH UNLIMITED MILEAGE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11021398September 5, 2017
SUSPENSION
AIRMATIC FRONT AIR STRUT/SHOCK FAILURE. THE FRONT LEFT HAS FAILED ON MY CAR. IT HAPPENED WHILE DRIVING AND A SHORT WHILE AFTER AN ACCIDENT AND THE TWO MAY BE RELATED DUE TO THE BRAKING FORCES PUTTING PRESSURE ON THE FRONT STRUTS. THE FAILURE DID NOT HAPPEN IMMEDIATELY AFTER THE CRASH. HOWEVER, ABOUT A MONTH LATER, OR SO, THE CAR LOWERED AND RED WARNING LIGHT CAME ON WITH A WARNING TO TO "PULL OVER AND STOP DRIVING IMMEDIATELY". I WAS DRIVING NORMALLY, BUT I HAD THE ACCIDENT IN LATE JUNE. ALSO, IN ADDITION THE THE TEMPORAL OCCURRENCE OF MY ACCIDENT, THE STRUTS APPEAR DEFECTIVE JUDGING BY COMPLAINTS ON MERCEDES FORUMS. THIS IS A SAFETY ISSUE BECAUSE THE CAR LOWERS, THE SUSPENSION HITS BOTTOM AND THE TIRES RUB ON THE FENDERS MAKING STEERING IMPOSSIBLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11021143September 1, 2017
ENGINE
ENGINE LIGHT ON, DO TO THE BALANCE SHAFT. I WAS TOLD THERE WAS A LAWSUIT BUT MERCEDES BENZ STILL WANT TO CHARGE FOR THERE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020765August 31, 2017
ELECTRICAL SYSTEM, STEERING, SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ E250. WHILE DRIVING 4 MPH, THE STEERING WHEEL SEIZED AS THE CONTACT ATTEMPTED TO STEER THE VEHICLE TO THE LEFT. THE CONTACT STATED THAT THE BRAKES DISENGAGED SIMULTANEOUSLY AND WAS UNABLE TO BE DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER (MERCEDES-BENZ OF EUGENE, OREGON, LOCATED AT 2200 MARTIN LUTHER KING JR BLVD, 97401 (541) 687-8888), BUT THE DEALER COULD NOT DUPLICATE THE FAILURE. IN ADDITION, THE DEALER STATED THAT THE BATTERY WAS WEAK. THE BATTERY WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OFFERED TO EVALUATE THE VEHICLE OVER A FOUR WEEK PERIOD. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000. ..UPDATED 10/25/17 *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020882August 31, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF HOUSTON GREENWAY, 3900 SOUTHWEST FWY, HOUSTON, TX 77027, (713) 489-2111) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018660August 21, 2017
SUSPENSION
THE FRONT AIR SUSPENSION DROPS (BOTH SIDES AT THE SAME TIME) AT RANDOM TIMES -- SOMETIMES WHILE PARKED AND SOMETIMES WHILE DRIVING. I HAVE SPENT $1,116.53 SO FAR AND HAVE REPLACED THE PRE-FUSE BOX, RELAY, AND VALVE UNIT. THE SAME PROBLEM PERSISTS. THE DEALER AND A PRIVATE REPAIR SHOP ARE STUMPED AS TO WHAT THE PROBLEM IS. SEEMS LIKE A FREQUENT PROBLEM REPORTED ONLINE BY MANY OWNERS AND THAT MB SHOULD TAKE CARE OF THIS FAULTY DESIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016290August 19, 2017
STRUCTURE:BODY
RECALL 17V246 WAS PERFORMED AT AUTHORIZED MERCEDES BENZ DEALERSHIP, COUPLE WEEKS AFTER THE SPOILER FLEW OFF WHILE DRIVING ON THE HIGHWAY WITHOUT WARNING, ALMOST STRIKING THE FOLLOWING CAR BEHIND ME AND GOING INTO ITS WINDSHIELD CAUSING POTENTIAL CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015947August 17, 2017
SERVICE BRAKES
THE BRAKE PEDAL IS TOO CLOSE TO THE CENTER CONSOLE. THE SPACE FOR MY FOOT ON THE GAS PEDAL IS ONLY ABOUT 1/4-INCH WIDER THAN MY FOOT. SO, IN AN EMERGENCY SITUATION, WHEN TRYING TO LIFT MY FOOT OFF THE GAS PEDAL TO APPLY THE BRAKES, MY FOOT BECAME ENTANGLED WITH THE BRAKE PEDAL. BY THE TIME I FINALLY GOT MY FOOT ON TOP OF THE GAS PEDAL, IT WAS ALMOST TOO LATE. I ALMOST CRASHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016071August 17, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE, AND DID KNOW WHEN IT WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015615August 15, 2017
FUEL/PROPULSION SYSTEM
WE RECENTLY FILLED THE GAS TANK WITH FUEL AND NOTICED A STRONG FUEL ODOR AS IF SOMEONE SPILLED GAS ON THE FLOOR IN THE GARAGE. I PROCEEDED TO INVESTIGATE WHERE THE SMELL WAS COMING FROM AROUND THE CAR AND NOTICED THAT IT WAS STRONGEST ON THE PASSENGER REAR OF THE VEHICLE. I CHECKED ON LINE AND NOTICED SIMILAR ISSUES WITH THE FUEL TANK ON OTHER MERCEDES MODELS. I PROCEEDED TO REMOVE THE REAR SEAT AND ACCESS COVER TO THE FUEL TANK "SENDING UNIT OR FUEL PUMP" I'M NOT SURE OF THE CORRECT TERMINOLOGY, AND SURE ENOUGH THERE WAS A PUDDLE OF GAS ON TOP OF THE FUEL TANK APPARATUS. I PROCEEDED TO CAREFULLY SOAK UP THE GAS WITH A RAG AND WHEN I DID I COULD SEE GAS SLOWLY SEEPING OUT OF THE CRACKS ON THE UNIT. I WILL BE TAKING THE VEHICLE TO THE MERCEDES DEALER TOMORROW. I NOTICED THE RECALL DID NOT COVER MY VEHICLE AS IT WAS BUILT IN JULY OF 2010 WHICH IS A FEW MONTHS BEFORE THE 2011 E -CLASS EXTENDED RECALL. I HOPE THE DEALER WILL WORK WITH ME AS I CONSIDER THIS A SERIOUS ISSUE THAT SHOULD BE RESOLVED PROFESSIONALLY AND PROMPTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015093August 14, 2017
FUEL/PROPULSION SYSTEM
FUEL SENDING UNIT LEAKS WHEN GAS TANK IS FILLED...GASOLINE LEAKS ONTO TOP OF SENDING UNIT ALLOWING A STRONG SMELL OF GASOLINE AROUND CAR AND IN GARAGE...AFTER BURNING TO ABOUT 3/4'S OF A TANK SMELL DISSIPATES..IF LIFTING BACKSEAT AND REMOVING 6 SCREWS AND COVERPLATE FUEL CAN BE SEEN POOLED ON TOP OF SENDING UNIT..EXTENDED WARRANTY (15 YEARS ) ON OTHER MERCEDES VEHICLES WITH SAME YEAR GROUPS EXPERIENCING THE SAME SYMPTOMS/PROBLEMS BUT NOT OUR PARTICULAR MODEL...DON'T UNDERSTAND WHY...THIS IS A DEFECTIVE DESIGN...BEEN DRIVING 40+ YEARS DO A LOT OF WORK ON OWN VEHICLES AND HAVE ONLY SEEN THIS PROBLEM 1 OTHER TIME ON OUR 2006 CHRYSLER PACIFICA ( BOTH TANKS) SAME TYPE OF SETUP...THIS WAS WHEN THEY WERE DOING JOINT DEVELOPMENT WITH DAIMLER...SAME FAULTY DESIGN....DANGEROUS!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014859August 12, 2017
SUSPENSION
TAKATA RECALL MY FRONT AIR SUSPENSION LEAKS ALL THE TIME A LOT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014001August 9, 2017
WHEELS
VEHICLE IS EQUIPPED WITH CONTINENTAL CONTIPROCONTACTS 245/40R18 TIRES THAT CREATES A SIDEWALL BUBBLE/BLISTERS. I REPLACED 2 FRONT TIRES ALREADY WITH VEHICLE MILEAGE LESS THAN 7,500 MILES. NOW BOTH REAR TIRES THAT HAVE LESS THAN 11,000 HAVE BOTH ESTABLISHED SIDEWALL BUBBLES/BLISTERS. ALL TIRES ARE CURRENTLY CONTINENTAL TIRES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013343August 7, 2017
FUEL/PROPULSION SYSTEM
STRONG SMELL OF GASOLINE NOTICEABLE IN THE INTERIOR AND AROUND THE EXTERIOR OF THE VEHICLE WHEN PARKED AFTER A RECENT REFUELING. THERE WAS NOT A GASOLINE SPILL WHEN REFUELING, NOR IS THERE ANY EVIDENCE OF A FUEL SPILL IN THE DRIVEWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013421August 7, 2017
STRUCTURE:BODY
I WAS PARKING IN FRONT OF THE DOCTOR'S OFFICE WHEN THE CAR SUDDENLY ACCELERATED VERY FAST, JUMPED THE CURB AND RAN INTO THE WALL OF ONE OF THE EXAMINING ROOMS, INJURING A PATIENT.NO ONE IN THE CAR WAS INJURED BUT THE CAR WAS TOTALED. AIR BGS DID NOT DEPLOY. THIS IS THE SECOND INCIDENT OF SUDDEN ACCELERATION PROBLEMS BUT I MANAGED TO STOP THE CAR BEFORE HITTING ANOTHER CAR ON OUR CHURCH PARKING LOT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11012650August 3, 2017
COMMUNICATION, AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ E350. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR RANDOMLY FLASHED. THE ON STAR COMMUNICATION SYSTEM GENERATED REPORTS AND CALLED TO INQUIRE IF THERE WAS A CRASH. THE DEALER (MERCEDES-BENZ OF BEVERLY HILLS, 9250 BEVERLY BLVD, BEVERLY HILLS, CA 90210, (310) 659-2980) WAS UNABLE TO DISCONNECT THE ON STAR COMMUNICATION SYSTEM AND STATED THAT THE CONTROL UNIT PREMATURELY FAILED BECAUSE OF COFFEE THAT MAY HAVE SPILLED IN THAT AREA. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS UNCERTAIN IF THE VEHICLE WOULD BE REPAIRED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE. ..UPDATED 10/25/17 *BF *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012672August 3, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ E350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. IN ADDITION, THE PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED THE RECALL NOTIFICATION OVER A YEAR AGO. THE DEALER (HOEHN MOTORS, 5475 CAR COUNTRY DR, CARLSBAD, CA, 92008) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR AND THEY WERE UNSURE WHEN THEY WOULD BE AVAILABLE. THE DEALER REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE RECALL WAS JUST PRECAUTIONARY, AND THAT THEY HAD NOT EXPERIENCED A FAILURE OR DEATHS. NO FURTHER ASSISTANCE WAS OFFERED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012506August 3, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE SANTA BARBARA AUTO GROUP DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012515August 3, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E550. WHEN THE DRIVER RETURNED TO HER PARKED VEHICLE, THE REAR OF THE VEHICLE WAS CRASHED. THE VEHICLE WAS TAKEN TO A COLLISION CENTER AND THE COSMETIC REPAIRS WERE PERFORMED. AFTERWARDS, THE CONTACT BEGAN TO EXPERIENCE A LEAK ABOVE THE REARVIEW MIRROR. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (TAFEL MOTOR COMPANY 4156 SHELBYVILLE ROAD, LOUISVILLE, KY 40207), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INSPECTED BY A SUN ROOF TECHNICIAN WHO DIAGNOSED THAT THE WINDSHIELD WAS DETACHED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE LOCAL DEALER. THE MANUFACTURER ALSO STATED THAT THERE WAS A RECALL FOR A DIFFERENT MODEL VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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