Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11033315October 14, 2017
POWER TRAIN, STEERING
WHINING SOUND FROM THE ENGINE. GETS LOUDER AS IT GOES FASTER. TOOK IT A MBZ DEALER IN LYNNWOOD WASHINGTON. THEY SAID THE CAR NEEDS A NEW TRANSMISSION. THE CAR HAS 57K MILES. DEALER SAYS ITS VERY UNUSUAL..... STEERING WHEEL WAS VERY DIFFICULT TO TURN. THIS HAPPENED WHEN TURNING THE CORNER IN A HEAVY TRAFFIC. TOOK IT TO A LOCAL MECHANIC AND HE HAD TO REPLACE A PUMP? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033063October 12, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. AFTER FUELING THE VEHICLE, THE CONTACT NOTICED A VERY STRONG FUEL ODOR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS A LEAK IN THE FUEL TANK. THE VEHICLE WAS NOT REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY COULD NOT ASSIST BECAUSE THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V557000 (FUEL SYSTEM, GASOLINE). THE APPROXIMATE FAILURE MILEAGE WAS 64,440. *BF UPDATED 7/27/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032874October 11, 2017
SERVICE BRAKES
WARNING LIGHT: REDUCED BRAKING POWER - DEPRESS PEDAL FULLY. I UNDERSTAND MB SERVICE BULLETIN S142.46-P-0012A ADDRESSES THIS ISSUE BUT I CAN'T GET A COPY ON THE NET. BRAKES FAIL UNTIL RESTART CAR. DANGEROUS. RECALL THE BRAKE SYSTEM FOR ALL OF THESE CARS. MB STOPPED USING THIS DEFECTIVE PRODUCT. VEHICLE WAS STATIONARY WHEN WARNING LIGHT WENT ON. BUT DANGEROUS TO MOVE CAR OFF OF DRIVEWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032799October 10, 2017
SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNED A 2006 MERCEDES-BENZ E350W. WHILE DRIVING 30 MPH, THE VEHICLE STALLED WITHOUT WARNING AND THE BRAKES FAILED TO STOP THE VEHICLE. AS A RESULT, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. THE AIR BAGS DEPLOYED. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE CONTACT'S VEHICLE WAS TOWED FROM THE SCENE TO MERCEDES-BENZ OF ONTARIO (3787 E GUASTI RD, ONTARIO, CA 91761), BUT WAS NOT DIAGNOSED. THE CONTACT'S INSURANCE COMPANY CONFIRMED THAT THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 143,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11032152October 7, 2017
ENGINE
MY 2006 MERCEDES BENZ 350 E SERIES HAD GOTTEN IN A ACCIDENT DUE TO THE CAR STALLING OUT. I HAVE A CODE READER AND WILL PROVIDE THE NECESSARY PICTURES I TOOK THE DAY PRIOR OF THE ACCIDENT.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11031269October 4, 2017
AIR BAGS
2011 MERCEDES E350. CONSUMER WRITES IN REGARDS TO DRIVER AND PASSENGER SIDE AIRBAG INFLATOR SAFETY RECALLS. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT TIME COMPLETING THE RECALL REPAIR. UPDATED 10/04/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031682October 4, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030071September 26, 2017
FUEL/PROPULSION SYSTEM
REQUEST NHTSA IMMEDIATELY RE-OPEN THE INVESTIGATION OF MERCEDES-BENZ' DELIBERATE & CONTINUED USE OF DEFECTIVE FUEL SYSTEM COMPONENTS. THE WARRANTY EXTENSION OFFERED BY MB FOR 2003-2009 E-CLASS SEDANS ON FUEL TANK COMPONENTS, INCLUDING FUEL TANK, FUEL FILTER/SENDER, FUEL PUMP & RELATED GASKETS/SEALS/RETENTION RINGS, IS NOT SUFFICIENT. PLEASE REQUIRE MB TO EXTEND THE WARRANTY TO LATER MODEL YRS & ALL E-CLASS VEHICLES SUCH AS 2-DR COUPE, NOT JUST THE SEDAN. MY VEHICLE HAS ONLY 48,000 MILES (DRIVEN <7,000 MI/YR) & FUEL SENDING UNIT CLOSING COVER IS NOW LEAKING. GAS FUMES/LEAKAGE IS SO OVERWHELMING THAT CAR CANNOT BE DRIVEN OR PARKED IN A GARAGE. DRIVER IS IN EMINENT DANGER OF CAR BURSTING INTO FLAMES IF A SPARK OR MATCH IS LIT NEARBY. PLUS OWNER RISKS DAMAGE/THEFT/BODILY HARM NOW BEING REQUIRED TO PARK ON STREET RATHER THAN A SECURED GARAGE. I'VE OWNED 8 OTHER VEHICLES IN MY LIFETIME INCL. FIAT, OLDSMOBILE, FORD, TOYOTA & LEXUS. NEVER HAS ANY OTHER VEHICLE HAD THIS PROBLEM. PLUS SEVERAL WERE 2X+ THE AGE OF THIS CAR & HAD 2-3X GREATER MILEAGE. THIS FUEL SYSTEM PROBLEM IS NOT CAUSED BY NORMAL WEAR-&-TEAR OR ANY FAULT OF AN OWNER. REPAIRS MUST BE MANDATED BY THE NHTSA TO BE COVERED BY MB DUE TO FACT THAT THEY HAVE CONTINUED TO USE DEFECTIVE DESIGN & DEFECTIVE COMPONENTS, EVEN KNOWING FOR YEARS PRIOR TO MANUFACTURING 2010+ MODELS, THIS ISSUE EXISTS. THE MB DEALER WANTS TO CHARGE $1133.89 PLUS TAX FOR THE INITIAL "CLOSING COVER" REPAIR & WILL NOT GUARANTEE THAT WILL EVEN FIX THE PROBLEM. IT MAY COST THOUSANDS MORE TO HAVE THE ENTIRE FUEL TANK REPLACED IF NECESSARY. I IMPLORE YOU TO SEEK JUSTICE FOR CONSUMERS LIKE MYSELF, HARMED BY MB'S DEFECTIVE FUEL TANKS THAT ALLOW FUMES TO SEEP INTO THE CABIN & BROAD AREA SURROUNDING THE EXTERIOR OF VEHICLE, PLUS LIQUID FUEL TO LEAK ON THE GROUND. PLEASE RELPY WITH SPECIFIC ACTION I CAN TAKE TO RECTIFY THIS DEPLORABLE SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024979September 22, 2017
SUSPENSION
TAPPING IN THE FRONT SHOCK AIR L R
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025071September 22, 2017
FUEL/PROPULSION SYSTEM
AFTER REFUELING MY MERCEDES W211 I GETTING FUEL LEAK FRO THE FUEL PUMP. I FOUND A INFO THAT NHSA CLOSED CASE 2014 BECAUSE MERCEDES EXTENDED WARRANTY FOR 25 YEARS REGARDLESS ON MILEAGE. THEY ARE TELLING THAT IS NOT FOR MY CAR. BUT I HAVE ISSUE LIKE ALL THOSE CARS: PLASTIC PUMP COVER IS CRACKED AND FUEL IS LEAKING FROM THE TOP OF PUMP AND RUNNING OUTSIDE. LOOKS LIKE TOTAL SCAM FROM MERCEDES SIDE. THEY TELLING THAT MY TANNK IS DIFFERENT AND NOT COVERED BY THAT EXTENDED WARRANTY, BUT LEAK IS FROM THE PUMP AND THERE IS TONS COMPLAINS ABOUT SAME ISSUE FROM THPSE TANKS TOO. FOR ME LOOKS THAT THEY EXTENDED WARRANTY ON CHEAPER REPAIR TANKS AND NOT FIXING EXPENSIVE ONES WITH SAME ISSUES. PLEASE, PLEASE HELP ME BECAUSE THEY WANNA CHARGE ME 4200$ FOR THIS REPAIR AND NOT FIXING UNDER EXTENDED WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025117September 22, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
DISTRONIC BRAKE SYSTEM MALFUNCTION ALERT CAUSED CHECK ENGINE LIGHT TO ILLUMINATE AND CAUSED ENGINE TO TURN OFF. LUCKILY THE BRAKES STILL WORKED BUT NO ACCELERATION WAS POSSIBLE - KIND OF A PROBLEM AT HIGH SPEED ON A BUSY HIGHWAY AT RUSH HOUR. PULLED OVER AND PUT CAR IN PARK TO TURN OFF CAR. RESTARTED FINE AND 10 MINS LATER SAME THING HAPPENED. DEALER REPAIRED AND SAID IT WAS A SOFTWARE GLITCH THAT REQUIRED AN UPDATE. SOME GLITCH!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024785September 21, 2017
ELECTRICAL SYSTEM, ENGINE
MY 2010 E350 CHECK ENGINE LIGHT COMES ON AND OFF BUT MOSTLY ON FOR 5 DAYS OUT OF 1 WEEK, 2 DAYS OFF. BEEN DOING THIS SINCE I GOT IT BOUGHT IT IN NOV OF 2015. I WAS TOLD BY OTHER OWNERS THAT THIS MAY COST UP TO $8/12GS TO GET IT FIX. WHY THERE WASN'T A RECALL FOR THIS? PLEASE EXPAND, ANYONE??????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024685September 20, 2017
TIRES:SIDEWALL
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ E400 CONVERTIBLE EQUIPPED WITH MICHELIN M+S TUBELESS RADIO X TIRES, SIZE: 255/35/R18 94H (NA). WHILE DRIVING 60 MPH, THE CONTACT NOTICED THAT THE REAR PASSENGER SIDE TIRE WAS FLAT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER SIDE TIRE HAD A BUBBLE ON THE SIDEWALL. THE TIRE WAS INFLATED. WHILE DRIVING 60 MPH, THE VEHICLE SHOOK UNCONTROLLABLY AND THE REAR PASSENGER SIDE TIRE BLEW OUT SUDDENLY. THE TIRE PRESSURE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CAPITAL EUROCARS (3705 W TENNESSEE ST, TALLAHASSEE, FL 32304 AT (888) 701-6470), BUT THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024275September 19, 2017
ELECTRICAL SYSTEM
I SAW "POWER STEERING MALFUNCTION" LIGHT APPEARED AND MY POWER STEERING STOP WORKING IMMEDIATELY. THE CAR WAS IN DRIVABLE CONDITION AND I HAD TO MAKE ONLY ONE RIGHT TURN TO REACH HOME. THIS HAS HAPPENED WHEN MILEAGE ON MY CAR WAS 30509 WELL BELOW 50,000-MILE WARRANTY. EARLIER YEAR AGO, I BOUGHT THE CAR WITH SALVAGE LICENSE. SALVAGE LICENSE WAS ISSUED AS CAR WAS STOLEN AND INSURNACE COMPANY WAS NOT ABLE TO RECOVER. IT WAS RECOVERED AFTER THAT WITHOUT ANY DAMAGE.NO ACCIDENT TO THE CAR. MB HAS VOIDED THE WARRANTY DUE TO SALVAGE LICENSE. I WANT TO BRING TO YOUR ATTENTION (IRRESPECTIVE OF TYPE OF TITLE) AS INHERENT PROBLEM EXIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024199September 19, 2017
POWER TRAIN
REAR DIFFERENTIAL PINION BEARING. THE REAR DIFFERENTIAL IS MAKING A HOWLING AND LOUD NOISE. THE CAR ONLY HAD ABOUT 60K MILES AND THE BEARING FAILED. THIS IS A KNOWN ISSUE FOR THIS MODEL AND OTHER MERCEDES MODELS AS WELL. I GOT QUOTED AROUND $3000 TO FIX THIS. THIS SHOULD NOT BE AN ISSUE ON A $65,000 CAR AT THIS MANY MILES. MERCEDES BENZ NEEDS TO DO A RECALL ON THE RED DIFFERENTIAL SINCE THEY FAIL AT A VERY LOW MILEAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023687September 15, 2017
ENGINE AND ENGINE COOLING, AIR BAGS, ELECTRICAL SYSTEM
TL* TAKATA RECALL. THE CONTACT OWNS A 2017 MERCEDES-BENZ E300W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V076000 (AIR BAGS) AND 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (MERCEDES-BENZ OF CLEAR LAKE, CLEAR LAKE, TX, 281-554-9100) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT....UPDATED 10/27/17 *BF UPDATED 11/2/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024369September 14, 2017
AIR BAGS
LETTER FROM SENATOR BILL NELSON ON BEHALF OF CONSTITUENT'S RECALL NOTICE RECEIVED IN JAN 2017 FOR TAKATA PASSENGER SIDE AIRBAG FOR 2012 E350 MERCEDES BENZ AND REPLACEMENT PARTS TO FIX THE RECALL AND NO PASSENGERS ALLOWED IN THE CAR. *LD THE CONSUMER STATED THE RECALL REPAIR EXCEEDED A REASONABLE AMOUNT OF TIME. UPDATED 09/14/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023332September 13, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (W.I. SIMONSON MERCEDES-BENZ, 1626 WILSHIRE BLVD, SANTA MONICA, CA 90403, (855) 677-2690) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 11/07/17*LJ UPDATED 7/18/18*JB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022568September 10, 2017
FUEL/PROPULSION SYSTEM
EVERY TIME I FILL THE GAS TANK. IT STARTS SMELLING LIKE GAS INSIDE THE VEHICLE SPECIALLY IN THE REAR. AND EVEN WHEN YOU APPROACH THE CAR FROM BEHIND YOU CAN SMELL THE GAS ODOR. IF I CAN BE HELPED HERE WITH THIS SITUATION. I DON'T FEEL SAFE DRIVING MY CAR WITH A FULL TANK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022197September 7, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ E300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V080000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE MERCEDES-BENZ OF BROOKLYN DEALER (1800 SHORE PKWY, BROOKLYN, NY 11214; 718-258-5100) AND THE HELMS BROS INC. DEALER (20824 NORTHERN BLVD, BAYSIDE, NY 11361; 877-699-8519). BOTH DEALERS INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE AND THEY WOULD NOT BE ABLE TO SERVICE THE VEHICLE BECAUSE IT WAS NOT PURCHASED AT THEIR LOCATIONS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE, BUT FAILED TO RESPOND. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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