Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11041667October 31, 2017
AIR BAGS
TAKATA RECALL NO REPLACEMENT AVAILABLE AT MERCEDES BENZ OF GILBERT AZ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041680October 31, 2017
AIR BAGS
I HAVE CONTACTED MERCEDES BENZ DEALERS A FEW TIMES. THEY KEEP TELLING ME THAT WHEN THEY GET THE REPLACEMENT FOR THE RECALLED AIRBAGS THEY WILL CONTACT ME. THEY NEVER DID. I RECEIVED A NOTIFICATION FROM TK HOLDING INC THAT MY DEADLINE TO REPLACE THE AIRBAGS IS COMING TO AN END. I DON'T KNOW WHAT TO DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041754October 31, 2017
AIR BAGS
I HAVE CONTACTED MERCEDES SEVERAL TIMES TO GET AIRBAGS REPLACED BUT THEY CLAIM THEY DON'T HAVE THE PARTS. I HAVE BEEN CALLING AND WAITING FOR 2 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041841October 31, 2017
AIR BAGS
TAKATA RECALL I WAS NOTIFIED THERE IS A RECALL ON THE AIRBAGS BUT THAT "PARTS ARE NOT AVAILABLE" THAT HAS BEEN MAILED TO ME AT LEAST ON 2 MAILINGS. NOT ACTION HAS BEEN TAKEN BY THE DEALER OR TAKATA. WHY HAVE THEY NOT FIXED THIS KNOW PROBLEM AND DANGEROUS SITUATION? DO I HAVE TO WAIT UNTIL I'M INJURED OR DEAD BEFORE ACTION IS TAKEN? FIX MY CAR!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041512October 31, 2017
ELECTRONIC STABILITY CONTROL (ESC)
THIS VEHICLE IS EQUIPPED WITH SENSOTRONIC BRAKE CONTROL THAT HAS A SERVICE THRESHOLD. WHEN THIS THRESHOLD IS REACHED THE BRAKE SYSTEM DEFAULTS TO NON POWER ASSISTED HYDRAULIC MODE TO THE FRONT WHEELS ONLY. THIS OCCURS WITHOUT ANY PRIOR WARNING AND RESULTS IN INCREASED STOPPING DISTANCE. I HAVE SENT A COPY OF THE MERCEDES SERVICE BULLETIN S142.46-P-0012A WHICH ADDRESSES THIS ISSUE. MERCEDES STOPPED INSTALLING THIS SYSTEM IN 2006. AT THE VERY LEAST, MERCEDES SHOULD ISSUE A MANDATORY RECALL TO INTERROGATE THESE VEHICLES WITH STAR DAS TO DETERMINE HOW CLOSE TO THE SERVICE THRESHOLD THE SBC UNIT IS AND REPLACE THEM AT THE DEALER'S EXPENSE. THIS IS A MAJOR SAFETY ISSUE THAT NEEDS TO BE ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041513October 31, 2017
ENGINE
TIMING BELT SPROCKET LOST TEETH ON IT DUE TO IT NOT BEING STRONG ENOUGH DEALER NEED TO REPLACE THIS PART SINCE IT PART OF ENGINE THIS PART SHOULD NOT BE GIVING IT LIKE THIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041570October 31, 2017
AIR BAGS
CALLED FORT WASHINGTON MERCEDES TO SCHEDULE AN APPOINTMENT TO REPLACE THE AIRBAGS. THE REP OVER THE PHONE TOLD ME THE PARTS ARE NOT AVAILABLE IN THE NORTH AMERICA AND IT HAS BEEN OVER 18 MONTHS NOW, YOU HAVE RECIEVED THE MAIL AS THEY CHANGED OWNERSHIPS OF THE AIRBAG COMPANY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041579October 31, 2017
AIR BAGS
TAKATA RECALL I HAVE RECEIVED A RECALL NOTICE JAN 2017 STILL NO DATE ON PARTS AND REPAIR THE CAN NOT BE RE SOLD BY A MERCEDES DEALER WITH OPEN RECALL CAR HAS LOST APPROX 10,000 DOLLAR IN VALUE OR THIS ISSUE. JUST SPOKE WITH LOCAL DEALER NO UPDATE COULD BE MONTHS OR YEARS WAS THERE UPDATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040697October 28, 2017
UNKNOWN OR OTHER
PANORAMIC SUNROOF SPONTANEOUSLY EXPLODED WHILE DRIVING ON FREEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040699October 28, 2017
AIR BAGS
TAKATA RECALL - SINCE THE INCEPTION OF THE RECALL AND THROUGH TODAY, I HAVE BEEN UNABLE TO OBTAIN A REPLACEMENT AIRBAG(S) AND HAVE BEEN UNABLE TO OBTAIN ANY INFORMATION AS TO WHEN THAT MAY OCCUR FROM THE DEALERSHIP WHERE I PURCHASED THE VEHICLE NEW. AS A RESULT EVERY DAY I DRIVE THE VEHICLE, BASED ON THE NOTICES I HAVE RECEIVED, I AM AT RISK OF PERSONAL INJURY OR DEATH. IN ADDTION, IF I ATTEMPT TO SELL OR TRADE THE VEHILCE AT THIS TIME THE VALUE OF THE VEHILE IS DIMISHED FOR THE SAME REASONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040728October 28, 2017
AIR BAGS
"TAKATA RECALL"- STILL NO REMEDY TO THE RECALL AND COMPANY HAS NOW FILED BANKRUPTCY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040450October 27, 2017
AIR BAGS
TAKATA RECALL. CALLED DEALER YEAR AGO FEB 2016 AND WAS TOLD THEY WOULD BE IN TOUCH TO SCHEDULE REPAIR. CALLED TODAY TO FOLLOW UP 10/27/2017 , DEALER REPS REDIRECT MY CALL TO THE IL DEPT OF INSURANCE. WHEN I CALL THE DEALER BACK. 1. DEALER IS NOT RESPONSIBLE, CALL MERCEDES. 2. CALLED MERCEDES, READ FAQS 3. READ FAQS CALLED DEALER. 4. WE DON'T HAVE PARTS. 5. WE DON'T KNOW ANYTHING ABOUT PARTS. 6. WE WILL CALL YOU JUST AS SOON AS WE HAVE THE PARTS BUT WE DON'T KNOW ANYTHING ABOUT THE PARTS. 7. CALL TAKATA. CALLED TAKATA. NADA. 8 CALLED DEALER, DON'T CALL US, WE WILL CALL YOU. WHEN? WE HAVE NO IDEA. THERE IS A BANKRUPTCY. BUT THE NOTICE SAYS THERE IS NO CONNECTION. CALL MERCEDES. NOTHING IS BEING DONE, ALTHOUGH THE NOTICE FROM TAKATA, SPECIFICALLY STATES THAT INSPITE OF THE RESTRUCTURING THE DEALER IS RESPONSIBLE TO SCHEDULE REPAIRS. MEANWHILE THE DEALER HAS TURNED INTO A BANKRUPTCY SPECIALIST AND IS HIDING BEHIND AND DELIBERATELY PROPAGATING MISCONCEPTIONS THAT SINCE THIS RESTRUCTURING IS HAPPENING THEY HAVE NO FURTHER OBLIGATION. I.E. WE DON'T KNOW, WE CAN'T SCHEDULE, IT WILL PROBABLY BE ALRIGHT, CALL A 800 NUMBER SOMEPLACE ELSE. HERE IS AN 800 NUMBER 800 222 0100 AT MERCEDES AND WHEN YOU CALL THAT NUMBER IT IS THE SAME STORY. THE PROBLEM IS SYSTEMIC, CORPORATE, DELIBERATE, COLLUSIVE AND DONE WITH THE INTENT TO AVOID ADDRESSING THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040453October 27, 2017
UNKNOWN OR OTHER
NOT MADE AWARE OF STEERING WHEEL CLOCK SPRING RECALL BY MANUFACTURER. ISSUE APPARENTLY STILL UNRESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040311October 27, 2017
AIR BAGS
TAKATA RECALL: THE FRONT DRIVER'S AIRBAG IN MY CAR IS UNDER RECALL FROM A NOTICE I RECEIVED FROM MERCEDES-BENZ ON 2/11/2016. I HAVE STILL NOT RECEIVED A FIX FROM MB ON MY AIRBAG AS OF 10/27/2017. I AM CONCERNED I COULD BE HURT OR KILLED IF MY AIRBAG GOES OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039945October 26, 2017
AIR BAGS
I HAVE CONTACTED DEALER MANY TIMES AND THEY WILL NOT REPLACE DRIVERS SIDE AIRBAG. THIS IS THE CAUSE OF DRIVING AN UNSAFE VEHICLE THAT ACCORDING TO THEM CAN CAUSE INJURY OR DEATH TO THE DRIVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039946October 26, 2017
AIR BAGS
TAKATA RECALL I CONTACTED MERCEDES BENZ OF NAPLES (FLORIDA) (239) 227-2622, AFTER RECEIVING A "LEGAL NOTICE FOR OWNERS OF VEHICLES WITH TAKATA AIRBAG INFLATORS" AND THEY SAID "THERE IS NOTHING WE CAN DO" BECAUSE THEY DO NOT HAVE THE PARTS. HOW DO I GET THE PARTS REPLACED IN A TIMELY MANOR?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039979October 26, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT RECEIVED A RECALL NOTICE OVER A YEAR AGO. THE DEALER (NEW COUNTRY MOTOR CARS, INC, 1 WESTON ST, HARTFORD, CT 06120 (860) 278-2000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT STATED THAT SHE RECENTLY RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HER THAT THEY FILED FOR BANKRUPTCY. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040005October 26, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF LONG BEACH, 2300 E SPRING ST, SIGNAL HILL, CA 90755) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED AT 800-367-6372 AND WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER STATED THAT THERE WAS A PENDING RECALL AND ASKED THE CONTACT TO CALL BACK LATER TO CHECK ON THE AVAILABILITY OF THE PARTS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040222October 26, 2017
AIR BAGS
TAKATA RECALL - RECEIVED LETTER OF RECALL MAY 1016 FROM MERCEDES-BENZ AND HAVE NOT HAD ANYTHING DONE SINCE. HAVE CALLED MY DEALER AND THEY ARE WAITING ON TAKATA TO PROVIDE THE PARTS. I JUST RECEIVED A NOTICE FROM TAKATA THAT THEY ARE FILING FOR BANKRUPTCY. WHAT DO I DO!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039568October 25, 2017
AIR BAGS
"TAKATA RECALL" AIR BAG NOT AVAILABLE TO DEALER TO INSTALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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