Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10683966February 18, 2015
FUEL SYSTEM, GASOLINE
MY FUEL TANK HAS DEVELOPED A LEAK WHERE I CAN SMELL FUEL BOTH OUTSIDE AND INSIDE THE VEHICLE AFTER FILLING THE TANK ALL THE WAY. THE ODOR IS VERY PRONOUNCED AND I AM CONCERNED ABOUT THE SAFETY OF THE VEHICLE IF THIS MUCH FUEL IS LEAKING FROM THE TANK. AN INDEPENDENT REPAIR SHOP CONFIRMED A LEAK FROM THE TOP OF THE FUEL TANK. BASED ON INFORMATION I READ ON A MERCEDES BENZ FORUM WEBSITE, IT SAID TO REFERENCE ACTION NUMBER PE12001 (THIS APPEARS TO BE A COMMON ISSUE WITH THIS SERIES OF VEHICLE). I HOPE THE NHTSA WILL INVESTIGATE THIS ISSUE AND FORCE MERCEDES BENZ TO REPLACE THESE DEFECTIVE AND UNSAFE FUEL TANKS AT NO COST TO CONSUMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683938February 17, 2015
FUEL/PROPULSION SYSTEM
AFTER REFUELING THERE WAS AND CONTINUES TO BE A STRONG SMELL OF GAS INSIDE THE VEHICLE AND OUTSIDE OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683439February 14, 2015
SERVICE BRAKES
THIS VEHICLE IS EQUIPPED WITH SENSOTRONIC BRAKE CONTROL THAT HAS A SERVICE THRESHOLD. WHEN THIS THRESHOLD IS REACHED THE BRAKE SYSTEM DEFAULTS TO NON POWER ASSISTED HYDRAULIC MODE TO THE FRONT WHEELS ONLY. THIS OCCURS WITHOUT ANY PRIOR WARNING AND RESULTS IN INCREASED STOPPING DISTANCE. I HAVE SENT A COPY OF THE MERCEDES SERVICE BULLETIN S142.46-P-0012A WHICH ADDRESSES THIS ISSUE. MERCEDES STOPPED INSTALLING THIS SYSTEM IN 2006. AT THE VERY LEAST, MERCEDES SHOULD ISSUE A MANDATORY RECALL TO INTERROGATE THESE VEHICLES WITH STAR DAS TO DETERMINE HOW CLOSE TO THE SERVICE THRESHOLD THE SBC UNIT IS AND REPLACE THEM AT THE DEALER'S EXPENSE. THIS IS A MAJOR SAFETY ISSUE THAT NEEDS TO BE ADDRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683468February 14, 2015
TIRES, WHEELS
I HAVE HAD 3 IRREPARABLE TIRE BLOWOUTS IN LESS THAN 12 MONTHS: APPROXIMATE DATES APRIL 21, 2014, MAY 12, 2014, AND FEBRUARY 2, 2015. ALL 3 WERE THE RESULT OF HITTING POTHOLES. OKAY, THAT HAPPENS TO OTHER CARS ON OCCASION. BUT I CONSIDER THE RESULT TO BE A DESIGN DEFECT IN EITHER THE WHEEL/TIRE COMBINATION, WHICH WOULD BE THE FAULT OF MERCEDES, OR A DEFECT IN THE CONTINENTAL TIRES ALONE. THE CAR IS A 2012 MERCEDES E350 WITH SPORT SUSPENSION. AS A RESULT, THE STIFF SUSPENSION COMBINED WITH THE LOW PROFILE CONTINENTAL OEM TIRES (DOT HW2P-N1H6) IS A POTENTIAL COMBINATION THAT IS POTENTIALLY LETHAL, NOT TO SAY EXPENSIVE TO MAINTAIN AT APPROX. $300 PER TIRE REPLACEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683147February 13, 2015
FUEL/PROPULSION SYSTEM
I OWN A 2007 MERCEDES E350 AND I OFTEN NOTICE A STRONG GASOLINE SMELL IN AND AROUND THE CAR, ESPECIALLY AFTER FUELING. BASED ON INTERNET RESEARCH THIS SOUNDS A LOT LIKE THE COMPLAINTS MANY OTHER OWNERS ARE REGISTERING. I HAVE NOT DISCUSSED IT WITH A DEALER YET BUT I AM SURE ANY RELATED REPAIRS WILL BE COSTLY. I FIRST STARTED NOTICING THE GASOLINE SMELL OVER A YEAR AGO BUT IT WAS MILD AND HAS GOTTEN WORSE RECENTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682983February 12, 2015
FUEL/PROPULSION SYSTEM
NOTICED THAT WHENEVER I FILLED UP MY TANK I SMELL GASOLINE INSIDE THE VEHICLE. THIS ALWAYS HAPPENED ANYTIME I FILL MY TANK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682738February 11, 2015
FUEL/PROPULSION SYSTEM
FUEL IS LEAKING FROM TOP OF FUEL TANK WHEN TANK IS FULL, CAUSING ODOR INSIDE OF CABIN, AND FUEL TO DRIP ONTO GROUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682218February 9, 2015
AIR BAGS, VISIBILITY/WIPER
TL*THE CONTACT OWNS A 2008 MERCEDES BENZ E350. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE IN THE RAIN, THE WINDSHIELD WIPERS FAILED TO OPERATE. ALSO, THE CONTACT INDICATED THAT WHILE THE PASSENGER SEAT WAS OCCUPIED, THE MESSAGE INDICATING THAT THE PASSENGER SIDE AIR BAG SYSTEM WAS DEACTIVATED ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681657February 6, 2015
TIRES
E350 SPORT MODEL W/ 18 INCH AMG WHEELS AND LOW PROFILE TIRES. JAN 19 I HIT A POTHOLE ON A BUSY BRIDGE DURING RUSH HOUR. MY 5TH BLOWOUT OF A FRONT TIRE ON THE SAME CAR. NARROWLY MISSED HITTING A TRACTOR TRAILER AS MY CAR SWERVED AS THE TIRE RAPIDLY DEFLATED. TWO TIRES WERE REPLACED IN THIS INCIDENT BECAUSE A REAR TIRE HAD A SIDEWALL BUBBLE DEVELOP AFTER HITTING THE POTHOLE.. ONE AMG BENT RIM WAS REPLACED.THIS IS NOT A COMPLAINT REVOLVING AROUND THE COST. I HAVE A TIRE AND WHEEL WARRANTY THAT COVERS ME FOR THE COST OF THESE BLOWOUTS. THIS IS A MAJOR SAFETY ISSUE. I MUST POINT OUT THAT WHILE CHANGING THE TIRE I WATCHED HUNDREDS OF VEHICLES HIT THE SAME POTHOLE AND NOT ONE GOT A BLOW OUT UNTIL ALONG COMES ANOTHER E350 WHO HIT THE POTHOLE AND BLEW OUT THE DRIVER SIDE FRONT AND REAR TIRES. I SUFFERED TWO BLOWOUTS WITH THE SAME TIRES ON MY PREVIOUS 2012 E350. THE TIRES IN QUESTION ARE CONTINENTAL CONTICONTACT PRO. I AM ONLY CONCERNED WITH MY SAFETY AND THE SAFETY OF OTHER MERCEDES E350 OWNERS AND OTHER DRIVERS WHO COULD BE INJURED OR KILLED BY A MERCEDES E350 LOSING CONTROL IN A BLOWOUT. MY MERCEDES DEALERSHIP REPORTED TO ME THAT THEY REPLACED THOUSANDS OF TIRES RECENTLY FROM POTHOLE BLOWOUTS. MOST OF THEM ON E350S. NUMEROUS COMPLAINTS EXIST ONLINE AND ON THIS WEBSITE. MERCEDES BENZ USA CUSTOMER CARE WOULD NOT ACKNOWLEDGE ANY PROBLEM. IN MY HUMBLE OPINION THIS PROBLEM REPRESENTS A MAJOR SAFETY PROBLEM FOR THIS VEHICLE. MERCEDES BENZ IS BURYING THEIR HEAD IN THE SAND AND HOPING THE COMPLAINERS WILL JUST GO AWAY.IT WILL TAKE DEATHS, IF THEY HAVE NOT ALREADY OCCURRED, TO BRING THIS TO THE FOREFRONT. PLEASE INVESTIGATE AND ACQUIRE THE ACTUAL BLOW OUT STATISTICS FROM ALL OF THE US MERCEDES BENZ DEALERS. I WOULD SUGGEST THAT YOU DO THAT FROM THE INDIVIDUAL DEALERSHIPS RATHER THAN MB USA WHO WILL PROBABLY NOT BE TRUTHFUL ABOUT THOSE NUMBERS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681665February 6, 2015
WHEELS
WHILE DRIVING ON THE LIE IN NEW YORK I HIT A POT HOLE AND THE TIRE BLEW OUT THROUGH THE SIDEWALL. THIS IS THE 5TH TIRE WITHIN 7 MONTHS ALWAYS IN THE FRONT AND I HAVE REPLACED WITH NEW TRIES.I WENT TO MERCEDES SERVICE AND THERE WERE 9 OTHERS IN THE SERVICE AREA WITH SAME PROBLEM. VERY HOLE OR BUMP THE TIRE EXPLODES, CREATING A DANGEROUS CONDITION OF HAVING TO STOP ABRUPTLY ON A HIGHWAY WITH CARS AND TRUCKS. LAST TIME I WAS IN THE HOV LANE AND HAD TO CROSS THE ENTIRE HIGHWAY TO GET OFF ALMOST GETTING INTO AN ACCIDENT. IT IS TO THE POINT MY WIFE WILL NOT DRIVE THE CAR ANYMORE FOR FEAR OF BEING STUCK ON THE SIDE OF THE ROAD AT NIGHT OR ON THE HIGHWAY. WHEN I EXPLAINED TO MERCEDES I WAS TOLD BY THE SERVICE MANGER NOT TO HIT POT HOLES AND THEY DO NOT BUILD THE ROADS. I EXPLAINED BUT YOU BUILT THIS CAR TO DRIVE ON NY ROADS AND THIS DANGEROUS. I WAS TOLD BY ONE OF THE SERVICE PEOPLE THAT THEY HAD 40 CARS COME IN WITH THE ISSUE LAST MONTH. I SERVICE MY CAR AT SILVER STAR MERCEDES IN LONG ISLAND CITY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681826February 6, 2015
ENGINE
WAS TOLD TO REPLACE THE SERPENTINE BELT TENSIONER. ASKED WHY THE BELT TENSIONER NEEDS TO BE REPLACED WAS TOLD THAT THEY GIVE OUT AND IF YOU ARE DRIVING IT COULD CAUSE AN ACCIDENT. THIS IS BEFORE THE REPLACEMENT CYCLE FOR THE BELT (90K MILES). SO MANY PEOPLE WON'T KNOW THIS WILL HAPPEN CREATING ACCIDENTS THAT COULD BE AVOIDED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681466February 5, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ E350. WHILE DRIVING 60 MPH WITH THE CRUISE CONTROL ENGAGED, THE REAR WHEELS SUDDENLY LOCKED UP AND THE VEHICLE BEGAN TO SKID UNCONTROLLABLY. THE CONTACT WAS ABLE TO DOWNSHIFT INTO FIRST GEAR. THE CONTACT PULLED OVER TO THE SHOULDER OF THE HIGHWAY. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE. THE VEHICLE WAS ABLE TO SLOWLY DRIVE IN FIRST THROUGH FOURTH GEARS SUCCESSFULLY. AS SOON AS THE CONTACT SHIFTED INTO FIFTH GEAR, THE VEHICLE PERFORMED AS IF THE BRAKE PEDAL WERE DEPRESSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THIS FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681498February 5, 2015
AIR BAGS
TL* THE CONTACT OWNED A 2010 MERCEDES BENZ E350. WHILE PROCEEDING THROUGH A GREEN LIGHT, A SNOW PLOW SPED THROUGH A RED LIGHT AND CRASHED INTO THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS TOWED TO A LOT AND THE MANUFACTURER DIAGNOSED THAT THE CRASH WAS NOT SEVERE ENOUGH FOR THE AIR BAGS TO DEPLOY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 59,956. UPDATED 03/26/15*LJ UPDATED 06/22/2015 *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10681525February 5, 2015
EXTERIOR LIGHTING
SEVERAL TAIL LAMPS QUIT WORKING. I HAD A WARNING ON THE CAR DISPLAY LISTING NUMEROUS LIGHTS ON THE TRUNK INOPERATIVE. THE LICENSE PLATE LAMP, 3RD BRAKE LIGHT, AND THE AUTO OPEN AND CLOSE OF THE TRUNK WERE INOPERATIVE. ALSO, THE EMERGENCY TRUNK RELEASE FUNCTION INSIDE THE TRUNK WOULD NOT LIGHT UP AND WOULD NOT OPEN THE TRUNK. I SEARCHED A MB WEB FORUM TO SEE IF ANYONE ELSE HAD THE SAME PROBLEM. THERE ARE NUMEROUS CARS FROM SEVERAL YEAR GROUPS THAT ARE HAVING THE SAME PROBLEM. I TRACED THE PROBLEM TO 1 BROKEN WIRE IN A WIRING BUNDLE ATTACHED TO THE LEFT HINGE OF THE TRUNK. IT APPEARS THAT THE DESIGN AND PLACEMENT OF THIS WIRING BUNDLE IS CAUSING THE WIRING BUNDLE TO FLEX AND OVER TIME, WITH THE OPENING AND CLOSING OF THE TRUNK, THE WIRES ARE BREAKING. SINCE I HAD REDUCED CAPABILITY IN BRAKE LIGHTS, I ACCOMPLISHED THE FIX MYSELF TO REPAIR THE BROKEN WIRE. THIS FIX ONLY LASTED SEVERAL MONTHS BEFORE THE SAME THING HAPPENED AGAIN. I HAVE NOW "FIXED" IT MYSELF 3 TIMES. I HAVE MY CAR AT THE MERCEDES BENZ DEALER CURRENTLY AND MENTIONED THE PROBLEM TO THEM. THEY ARE AWARE OF IT AND WANT TO CHARGE ME TO FIX IT. I FEEL THIS SHOULD BE A COVERED SERVICE BULLETIN SINCE IT IS HAPPENING TO NUMEROUS CARS NOW. THIS IS A DESIGN FLAW IN THE LOCATION AND PLACEMENT OF THIS WIRING BUNDLE AND COULD LEAD UNEXPECTEDLY LOSING SOME, IF NOT ALL, BRAKE LIGHTS. ALSO, IF SOMEONE GETS LOCKED IN THE TRUNK AND THE WIRE IS BROKEN, THEY HAVE NO WAY OF OPENING THE TRUNK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681155February 4, 2015
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2007 MERCEDES BENZ E350. THE CONTACT STATED THAT THE FUEL SENSOR WAS LEAKING FUEL ONTO THE FUEL TANK. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS AWAITING TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000. UPDATED 4/21/15*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680958February 3, 2015
SEATS
TL* THE CONTACT OWNS A 2014 MERCEDES BENZ E350. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE HEAD REST DEPLOYED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 674.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680114January 31, 2015
FUEL/PROPULSION SYSTEM
FUEL FILTER AND SENDING UNIT LEAKING UNDER REAR SEAT. BOTH PARTS REPLACED. REAR SEAT CUSHION SATURATED AND REQUIRED REPLACEMENT DUE TO STRONG FUEL SMELL IN VEHICLE. VEHICLE SERVICE HISTORY SHOWS SAME PART REPLACED AT 26,864 MILES BY PREVIOUS OWNER. SAME PART REPLACED AGAIN AT 69,383 MILES WITH SAME LEAKING ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679631January 29, 2015
FUEL/PROPULSION SYSTEM
[THIS IS ONLY EXPLAINING THE FIRST OCCURRENCE, THIS HAS HAPPENED A PLETHORA OF TIMES SINCE] AFTER STOPPING AT A FUEL STATION AND FILLING THE FUEL TANK FROM 1/4 TO FULL, WE DROVE ON A LOCAL ROAD AT AN AVERAGE SPEED OF ABOUT 30MPH FOR APPROXIMATELY 3 MILES. AFTER THIS WE MERGED ONTO A MAJOR HIGHWAY WHERE THE AVERAGE SPEED WE WERE GOING WAS BETWEEN 60-75MPH. IT WAS AFTER DRIVING AT THESE SPEEDS FOR 10 MINUTES THAT WE STARTED TO SMELL THE ODOR OF GASOLINE IN THE CABIN. WITHOUT ANY OTHER CARS IN FRONT OF US OR ANY NOTICEABLE SPILL [ON THE ROAD] THAT WE MAY HAVE PASSED, THERE COULD NOT HAVE BEEN ANY OTHER ORIGIN OF THE ODOR EXCEPT FOR THE E350. AT FIRST IT WAS A LOW ODOR OF GASOLINE EMANATING FROM UNDER THE FRONT PASSENGER SIDE SEAT, BUT SOON A STRONG ODOR OF GASOLINE FILLED THE ENTIRE CABIN, TO THE POINT OF FORCING US TO ROLL DOWN THE WINDOWS. THE SMELL DID NOT GO AWAY COMPLETELY BUT ROLLING THE WINDOWS DOWN TO ALLOW FRESH AIR TO PURGE THE CABIN DID HELP. WE HAVE TAKEN THE CAR INTO THE DEALERSHIP MULTIPLE TIMES AND HAVE REQUESTED A COMPLETE CHECK-UP OF THE VEHICLE. THE DEALERSHIP (EURO MOTORS OF DEVON HILL, PA) HAS TOLD US THAT THERE IS NOTHING WRONG WITH THE VEHICLE (FUEL SYSTEM WISE). HOWEVER, AFTER REFUELING [ESPECIALLY FROM THE TANK BEING AT 50% AND THEN ME FILLING IT TO 100%] THE STRONG ODOR RETURNS INSIDE THE CABIN. IT GOES AWAY AFTER THE FUEL LEVELS HAVE DROPPED FROM A FULL TANK TO 3/4 FULL, AFTER WHICH THE ODOR DOES NOT RETURN WHEN DRIVING THE CAR. I HAVE JUST HEARD ABOUT OTHER HAVING THE SAME ISSUE AND THOUGHT I WAS PARANOID. HOWEVER, IT SEEMS THAT THIS IS ENDOGENOUS BETWEEN ALL OTHER E350S. PLEASE FEEL FREE TO CONTACT ME REGARDING ANY DIAGNOSTIC DATA THAT WOULD HELP YOU GET TO THE BOTTOM OF THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679752January 29, 2015
AIR BAGS, STRUCTURE:BODY, POWER TRAIN
MY VEHICLE WAS HIT ON THE DRIVERS SIDE THE IMPACT WAS TO THE SIDE FRONT QUARTER PANEL (FROM THE LEFT TIRE TO THE FRONT LEFT BUMPER). AS A RESULT OF THE IMPACT THE DRIVERS SIDE CURTAIN AIRBAG AND THE DRIVERS SIDE PASSENGER DOOR AIRBAG DEPLOYED (NO PASSENGER). HOWEVER, THE DRIVERS DOOR AND THE DRIVERS SEAT BOOSTER AIRBAG DID NOT DEPLOY. RESULTING IN INJURY TO MY LEFT KNEE, LEFT HIP, LEFT RIBS, LEFT SHOULDER (SURGERY PENDING), LATERAL WHIPLASH AND CONCUSSION. I HAVE FILED A CLAIM WITH MBNA. IF THE PASSENGER DRIVER SIDE DOOR AIR BAG DEPLOYED WITH NO PASSENGER THEN THE DRIVERS DOOR AIRBAG MUST HAVE MALFUNCTIONED. THE ACCIDENT TOOK PLACE IN WEST LOS ANGELES AT THE INTERSECTION OF MANCHESTER AVE AND EMERSON. POLICE AND PARAMEDICS WERE CALLED AND I WAS TRANSPORTED TO THE LOCAL HOSPITAL. SURGERY IS PENDING FOR MY LEFT SHOULDER AND POSSIBLY LEFT KNEE. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10679491January 28, 2015
VISIBILITY:SUN/MOON ROOF ASSEMBLY
THE INCIDENT OCCURRED ON WEDNESDAY, JANUARY 14, 2015 AT 8:00 AM EST. I WAS TRAVELING ON INDIANA HIGHWAY. THE INCIDENT OCCURRED AS I WAS LISTENING TO THE RADIO WHILE DRIVING THE SPEED LIMIT OF 70 MILES PER HOUR. AS I WAS DRIVING, ALL OF A SUDDEN THERE WAS A LOUD EXPLOSION. I SWERVED TO THE LEFT IN THE VEHICLE BECAUSE I WAS UNSURE WHAT THE EXPLOSION WAS OR CAME FROM. AS SOON AS I HEARD THE EXPLOSION, THICK PIECES OF GLASS FELL FROM THE SUNROOF. LARGE PIECES OF GLASS FELL ON THE BACK SEAT. GLASS FELL ON THE PASSENGER SIDE AS WELL AS PIECES OF GLASS FELL ON MY SHOULDERS AND ON THE DRIVER'S SIDE FLOOR. I LOOKED AROUND MY SURROUNDING TO DETERMINE WHERE THE NOISE COULD HAVE CAME FROM. THERE WAS NO INDICATION OF OUTSIDE FORCES. I WAS VERY NERVOUS, THIS NEVER HAPPENED TO ME BEFORE. I PULLED OVER AT THE NEXT EXIT AND EVALUATED MY VEHICLE. I WAS IN AMAZED BECAUSE THE SUNROOF HAD A WHOLE THE SIZE OF A BASKETBALL. I CALLED THE NEAREST MERCEDES BENZ DEALERSHIP TO SCHEDULE AN APPOINTMENT. THE ONLY APPOINTMENT THEY HAD AVAILABLE WAS FOR FRIDAY, JANUARY 16, 2015. ON FRIDAY, JANUARY 16, 2015 I TOOK MY VEHICLE TO MERCEDES BENZ AND ALSO CONTACTED HEADQUARTERS TO FILE A COMPLAINT. THIS INCIDENT WAS NOT CAUSED BY MY ACTIONS, NOR EXTERNAL FACTORS BUT THE MANUFACTURING OR DESIGN DEFECT OF THIS VEHICLE. I HAVE CONDUCTED FURTHER INVESTIGATION INTO THIS MATTER AND HAVE EVIDENCE OF OTHER MERCEDES BENZ OWNERS WHOM THIS SAME PROBLEM OCCURRED. I SPOKEN WITH MERCEDES BENZ REGIONAL MANAGER [XXX] ON JANUARY 27, 2015. SHE STATED MERCEDES BENZ WILL GIVE ME $1,000 TOWARDS THE REPAIR IF I SIGN A WAIVER NOT TO SUE. I REJECTED THIS OFFER BECAUSE THERE IS A DEFECT IN MERCEDES BENZ VEHICLES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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