Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#10903168September 1, 2016
AIR BAGS
I AM TRYING TO GET HELP REPLACING THE TAKATA AIR BAG, I HAVE CALLED MERCEDES-BENZ USA AND THE LOCAL DEALERSHIP AND BOTH SAID DRIVE SAFELY!! I WOULD LIKE TO SELL THE CAR BUT AM UNABLE TO SELL IT WITH THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10902938August 31, 2016
ELECTRICAL SYSTEM, STEERING
THE ELECTRONIC STEERING LOCK MECHANISM ON THESE VEHICLES APPEAR TO FAIL WITH ALARMING FREQUENCY. IF THE FAILURE WAS TO OCCUR ANY DISTANCE FROM A DEALER A MOTORIST WOULD BE STRANDED, PERHAPS IN A DANGEROUS SITUATION. I WAS LUCKY - THE FAILURE OCCURRED IN MY HOME TOWN, BUT THE NEAREST DEALER IS 2 HOURS AWAY - THEY ARE THE ONLY ONES WHO CAN FIX IT. THIS SITUATION IS DANGEROUS AND THE FAILURE TO ADDRESS IT (BY MERCEDES BENZ) IRRESPONSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899659August 30, 2016
AIR BAGS
INVOLVED IN A HEAD-ON COLLISION WHERE A SUBURBAN C1500, GOING EAST ON HUEBNER, TRIED TO TURN LEFT IN FRONT OF MY CAR AND MY C250 T-BONED THE SUBURBAN. BOTH CARS WERE MOVING, MY C250 WAS HEADING WEST ON HUEBNER, AND THE C1500 WAS TURNING LEFT ONTO NW MILITARY IN FRONT OF MY CAR. AT IMPACT, IT WAS MY ESTIMATE MY CAR WAS GOING ABOUT 15-20MPH, I WAS BREAKING FROM 35-40MPH [SPEED LIMIT 45MPH]) WHICH WAS THE POINT I SAW THAT HE WAS TURNING ACCROSS MY FRONT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10897808August 22, 2016
AIR BAGS
TAKATA AIRBAG RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896412August 16, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895900August 15, 2016
AIR BAGS, EXTERIOR LIGHTING
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V177000 (EXTERIOR LIGHTING). THE DEALER INDICATED THAT THEY WERE ABLE TO SCHEDULE THE REPAIR APPOINTMENT. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS), BUT THE DEALER AND MANUFACTURER HAD BEEN UNABLE TO DETERMINE WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895288August 12, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895189August 11, 2016
AIR BAGS
"TAKATA RECALL" I FEEL THAT THIS RECALL SHOULD BE RESOLVED BY NOW. THIS IS VERY UNSAFE IF I HAVE MY CHILDREN IN THE CAR AND GOD FORBID THERE IS AN ACCIDENT THEN I WOULD BE IN DANGER DUE TO SOMETHING THAT WAS DESIGNED TO MAKE TRAVEL SAFER. THE IS UNACCEPTABLE AND I PURCHASED MERCEDES FOR SAFETY AND RELIABILITY. MY FAMILY HAS PURCHASED MERCEDES FOR YEARS DUE TO THE QUALITY IT MEANT TO OWN A MERCEDES AND QUICK ISSUE RESOLUTION. IF I WAS GOING TO RUN INTO A AIRBAG ISSUE THAT WOULD TAKE THIS LONG TO BE RESOLVED I COULD HAVE PURCHASED A HYUNDAI.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894944August 10, 2016
ELECTRICAL SYSTEM, STEERING
VEHICLE WAS STATIONARY ON THE SIDE OF A HIGHWAY DUE TO A LOW TIRE PRESSURE WARNING. VEHICLE WAS TURNED OFF. MINUTES LATER, ATTEMPT WAS MADE TO TURN VEHICLE BACK ON. VEHICLE DID NOT TURN ON (ENGINE DID NOT TURN). VEHICLE WAS TOWED TO HOME WHERE SAME PHENOMENON OCCURRED, VEHICLE DID NOT TURN ON ALTHOUGH KEY WAS INSERTED AND IGNITION SWITCH ROTATED, ENGINE WOULD NOT START. VEHICLE WAS TOWED TO DEALERSHIP, WHERE IT WAS REPAIRED: FAULTY ELECTRONIC STEERING LOCK (ESL) AND ELECTRONIC IGNITION SWITCH (EIS), SUM WAS ABOUT $1,600. ALL WEB INFORMATION POINTS TO A COMMON PROBLEM AND MAY POSE SAFETY HAZARD, ESPECIALLY WHEN TRYING TO AVOID UNSAFE SITUATIONS, SUCH AS PARKED ALONGSIDE A HIGHWAY WHERE CARS SPEED BY AT APPROXIMATELY 65 MPH. ISSUE IS KNOWN AND MERCEDES BENZ FAILS TO ACKNOWLEDGE PREMATURE FAILURE OF IGNITION COMPONENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894333August 9, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893094August 4, 2016
FUEL/PROPULSION SYSTEM
OUR 2010 MERCEDES C300 WITH 24,500 MILES CAR STARTED TO SELL GASOLINE APPX A WEEK AGO. WE FOUND OUT THAT MERCEDES HAS SIMILAR PROBLEMS WITH THEIR OTHER CARS AND I BELIEVE THIS IS A VERY SERIOUS PROBLEM SINCE IT INVOLVES GASOLINE. THE MERCEDES DEALER STATED THAT OUR CAR DOES NOT HAVE A RECALL FOR THIS PROBLEM EVEN THOUGH IT HAS THE SAME PROBLEM AS THE OTHER RECALLED MODELS. THE SMELL IS CONSTANT AND WE CANNOT EVEN PARK OUR CAR IN OUR GARAGE DUE TO THE FUMES AND STRONG SMELL. MERCEDES OF PALM SPRING LIKE TO CHARGE US $256 JUST TO LOOK AT THE CAR SO WE TOOK OUR CAR TO ANOTHER REPAIR SHOP AND THEY STATED THAT THE FUEL TANK HAS A PROBLEM AS THE OTHER MODELS AND OUR CAR IS THE 3RD MERDECES THAT THEY INSPECTED WITH THE SAME PROBLEM THAT WEEK. AT THIS TIME MERCEDES IS REFUSING TO REPAIR THIS ON A WARRANTY AND AS I STATED THIS IS A SAFETY ISSUE. I BELIEVE THIS IS A VERY SERIOUS SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893300August 4, 2016
AIR BAGS
TAKATA RECALL. MERCEDES WILL NOT CHANGE THE AIRBAGS IN MY CAR DUE TO THEM NOT HAVING A REPLACEMENT. THEY COULD NOT HELP US IN ANY WAY WHATSOEVER AND TURNED US AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893012August 3, 2016
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
IT HAPPENED TWO TIMES THE PAST 20 DAYS. CAR ENGINE STOPPED SUDDENLY WHILE DRIVING. FIRST TIME AT A SPEED OF ABOUT 20 MPH, SECOND TIME ON HIGHT WAY ABOUT 70 MPH. IT WAS EXTREMELY DANGEROUS THE SECOND TIME BECAUSE I WAS RIGHT AT THE PORT GETTING ONTO THE HIGH WAY AND I FOUND THE ENGINE WENT OFF. NO RESPONSE WHILE PUSHING THE ACCELERATOR PEDAL DOWN. I DID NOT HAVE TIME CHECK WHAT THE PROBLEM WAS BECAUSE TWO OTHER VEHICLES AT BACK ALMOST CRASH ON ME. I STOPPED THE VEHICLE ON THE SIDE OF THE HIGH WAY ENTRANCE IMMEDIATELY AND RESTARTED THE VEHICLE (I KNEW FROM LAST TIME IT WORKED BY DOING THIS) AND GOT BACK ON THE ROAD. THIS WAS A SERIOUS/FATAL PROBLEM. I SAW OTHERS COMPLAIN ABOUT THEIR MERCEDES-BENZ C SERIES HAVING SIMILAR ENGINE SHUTTING OFF ON THE ROAD PROBLEM, TOO. THERE WAS ONE PERSON ASKED ON YAHOO ANSWERS ABOUT THE SAME PROBLEM, HOWEVER HE DID NOT GET A RESPONSE FROM ANYONE. HTTPS://ANSWERS.YAHOO.COM/QUESTION/INDEX?QID=20151004200837AASQX6B I'M ALSO MAKING SOME SCREEN SHOTS OF PEOPLE WITH C300 FILED COMPLAINS ABOUT THE PROBLEM. THE MANUFACTURE NEED TO PAY ATTENTION TO THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10889069July 27, 2016
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ C300. THE CONTACT STATED THAT THERE WAS AN EXTENSIVE GLARE THAT IMPACTED THE CONTACT'S VISIBILITY PERTAINING TO THE MIRRORS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO HAVE A DEALER INSPECT THE VEHICLE. THE SERVICE CENTER MANAGER AT THE DEALER TEST DROVE THE VEHICLE AND INDICATED THAT THERE WAS A HIGH GLARE CAUSING POOR VISIBILITY. THE DEALER AND THE MANUFACTURER PROVIDED NO REPAIR SOLUTION. THE CONTACT WAS UNABLE TO DETERMINE IF THE VEHICLE WOULD BE REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 09/08/16*LJ THE CONSUMER STATED WHEN MAKING A RIGHT OR LEFT TURN, HE LOSES THE VISION OF THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888183July 25, 2016
SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. WHILE DRIVING 10 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED. THE CONTACT ATTEMPTED TO STOP THE VEHICLE BY DEPRESSING THE BRAKE PEDAL; HOWEVER, THE BRAKES FAILED AND THE VEHICLE CRASHED INTO A FENCE. THE AIR BAGS FAILED TO DEPLOY. AS A RESULT, A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS ABLE TO BE DRIVEN FROM THE SCENE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10887534July 21, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
COLLUSION PREVENTION SYSTEM INOPERATIVE. CAUSES CAR TO SLOW SLOW DOWN AND OR STOP WHILE ON THE ROAD. POSES A SEVERE LIFE THREATENING DRIVING CONDITION FOR ME AND OTHER DRIVERS. MANY OTHER MERCEDES BENZ OWNERS ACROSS THE USA, CANADA, AND JAPAN ARE COMPLAINING OF THE SAME ERROR MESSAGE AND ISSUES. MY MBUSA ADVISOR STATED HER VEHICLE IS DOING THE SAME THING. MY SERVICE ADVISOR AT THE DEALERSHIP STATED ITS MICE THAT ARE EATING THE WIRES. I AM TAKING MY VEHICLE TO TWO OTHER MECHANICS FOR OPINIONS ON THE CAUSE OF THE ERROR MESSAGE. I HAVE DOCUMENTS FROM OTHER MERCEDES BENZ OWNERS WHO HAVE COMPLAINED OF THE SAME ISSUE AND ERROR MESSAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10886063July 20, 2016
ENGINE
I WAS TOLD THAT MY CAR HAS A RECALL FOR THE CAMSHAFT ADJUSTMENT SOLENOID. I TOOK MY CAR INTO MERCEDES TO BE REPAIRED AND THEY TOLD ME THAT THE RECALL WAS CLOSED AND THEY COULD NOT REPAIR MY VEHICLE. I AM WORRIED ABOUT THIS ISSUE CAUSING MORE DAMAGE TO MY ENGINE AND I AM CONCERNED FOR MY SAFETY WHILE OPERATING MY VEHICLE. I ENCOUNTER PROBLEMS WITH MY VEHICLE WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10886109July 20, 2016
VISIBILITY/WIPER
I WAS EXITING THE INTERSTATE AND MAKING A L TURN ONTO ANOTHER HIGHWAY. AS I AM IN THE TURN I HEAR A LOUD POP AND SEE THAT MY SUNROOF HAS SHATTERED. IT REMAINED INTACT AND DID NOT SHOWER ME WITH GLASS BUT IT IS CRACKED AND BOWED IT ON ALL CORNERS AND IS BOWED UP IN THE CENTER OF THE GLASS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10886116July 20, 2016
STEERING
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. WHILE STATIONARY, THE STEERING WHEEL SEIZED WITHOUT WARNING. IT WAS DIAGNOSED THAT THE EPS MALFUNCTIONED, WHICH CAUSED THE STEERING WHEEL TO SEIZE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10886158July 20, 2016
ELECTRICAL SYSTEM, ENGINE, STEERING
CAR WONT START, REPLACED BATTERY, COMMON ISSUE WITH C300 TOLD BY THE DEALERSHIP IT WOULD COST $1332 FOR STEERING LOCK TO START 5.0 INCLUDES IF NEEDED TO CUT OUT LOCK PIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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