Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#10934678December 12, 2016
AIR BAGS
TAKATA RECALL -- WHAT OTHER ALTERNATIVES ARE AVAILABLE SINCE THE MANUFACTURERS ARE TAKING FOREVER TO COMPLETE THIS PROCESS? DOES ANYONE IN AMERICA MAKE AIRBAGS? I TOOK MY CAR TO TYSINGER TODAY AND ASKED THEM TO JUST DEACTIVATE BOTH AIRBAGS AND THE GUY SAID IT WAS AGAINST THE LAW, BUT I FOUND A FORM REGARDING DEACTIVATION OF THE BAGS. SO, WHAT DO I NEED TO DO TO DEACTIVATE THE BAGS? I FEEL LESS AT RISK DRIVING THIS CAR WITHOUT THOSE BAGS RUPTURING. I SHOULDN'T BE FORCED TO DRIVE WITH THOSE AIRBAGS AND CAN'T AFFORD TO BUY ANOTHER CAR. MY HUSBAND BOUGHT THIS CAR AS A SURPRISE THIS YEAR -- SURPRISE IS ON ME -- NOT HAPPY WITH THIS SITUATION, WE SHOULD FEEL SAFE IN OUR CARS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934757December 12, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934825December 12, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
WHILE I WAS DRIVING ON THE HIGHWAY & LOCAL ROADS, THE CAR SUDDENLY BECAME UNRESPONSIVE AND STARTED SHOWING MESSAGES THAT ALL SYSTEMS ARE INOPERATIVE. PRE SAFE FUNCTIONS LIMITED,AND INOPERATIVE TRACTION CONTROL LIGHT COMES ON ALONG WITH THE BLINDSPOT NOT ACTIVATED, ESP SYSTEM WAS OFF AS WELL. THE CAR STARTED SLOWING DOWN AND HAD TO BE PULLED OVER TO TURN OFF AND ON. THIS HAS HAPPENED 3-4 TIMES AND ON BUSY ROADS, CAR IS SENT TO THE SHOP AND ONLY HAS 27000 MILES. I AM SCARED TO DRIVE AS I COULD DIE IN A CAR ACCIDENT BECAUSE OF THIS [XXX] CAR. MERCEDES NEED TO RECALL THIS ASAP, IF THEY ARE NOT THEN WE SHOULD OPEN A CLASS ACTION LAWSUIT AGAINST THEM AS THEY ARE PLAYING WITH OUR LIVES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934846December 12, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934527December 11, 2016
UNKNOWN OR OTHER
SUNROOF EXPLOSION TOOK PLACE IN TRANSIT TO DELIVERY TO MY HOME IN CENTERVILLE, OHIO FROM HOUSTON, TEXAS. IT WAS STATIONARY INSIDE OF ENCLOSED TRANSIT VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934421December 10, 2016
AIR BAGS
TAKATA AIR BAG RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933753December 7, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. WHILE REVERSING OUT OF THE DRIVEWAY, THE CONTACT HEARD A LOUD BANGING NOISE COMING FROM THE TRANSMISSION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 44,905.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929685December 2, 2016
AIR BAGS
TAKATA INFLATERS. MAY 2016 AND JULY 2016 RECALLS NOT COMPLETED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928892November 30, 2016
SERVICE BRAKES
MY WIFE WAS DRIVING HER CAR ON A PAVED, AND DRY, ROAD. SHE WAS FOLLOWING BEHIND A SUV, THAT APPLIED THE BRAKES ABRUPTLY. SHE HAD DIFFICULTY STOPPING HER CAR AND SHE WOUND UP HITTING THE SUV IN FRONT OF HER. WHILE THIS DOES SOUND UNUSUAL, IT IS FOR THIS CAR (2016 MERCEDES BENZ C300). THE SALESMAN TOLD US THAT THIS CAR WAS EQUIPPED WITH AN ANTI-COLLISION. SYSTEM CALLED "COLLISION PREVENTION ASSIST PLUS". IT IS SUPPOSED TO ACTIVATE A LIGHT ON THE DASH. IF THE CAR GETS EVEN CLOSER YET, IT IS SUPPOSED GIVE AN AUDIBLE ALARM. IF THE DRIVER DOESN'T RESPOND AND THE CAR GETS EVEN CLOSER TO THE CAR IN FRONT, THE SYSTEM SHOULD DEPLOY THE BRAKING SYSTEM UNTIL THE DRIVER ENGAGES. EVEN IF THE DRIVER DOESN'T DEPLOY THE BRAKES, THE CAR IS SUPPOSED TO STOP BEFORE A COLLISION. IN OUR CAR, THIS SYSTEM DID NOT FUNCTION. THERE WAS NO LIGHT, NO AUDIBLE ALARM, AND NO DEPLOYMENT OF THE BRAKES. THE CAR WAS INVOLVED IN A REAR END COLLISION WITH A MAZDA CRV. SO FAR, MERCEDES BENZ HAS NOT CALLED ME BACK. I FILLED OUT A QUESTIONNAIRE TWO WEEKS AGO TO INFORM THEM OF THE PROBLEM. OUR CAR HAS BEEN SITTING AT THE BODY SHOP AWAITING MERCEDES TO GET BACK TO US. I HAVE DONE EVERYTHING I KNOW TO TRY AND GET MERCEDES TO CONTACT ME. THIS FEATURE WAS GROSSLY MISREPRESENTED BY THE SALESMAN AT ANAHEIM HILLS MERCEDES AND HE HAS BEEN REPRIMANDED FOR IT. WHAT IS WORSE, THE CAR COLLISION PREVENTION ASSIST PLUS SYSTEM COMPLETELY FAILED. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10928454November 29, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) HOWEVER THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PART DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927760November 24, 2016
ELECTRICAL SYSTEM
OVER THE OWNERSHIP OF THIS VEHICLE I HAVE HAD TO REPLACE SEVERAL ELECTRICAL COMPONENTS. THESE INCLUDE MORE THAN I HAVE TIME OR SPACE TO LIST THEM, BUT THE LATEST IS NOW THE COMAND BUTTONS ON THE DASH BOARD WHICH NO LONGER FUNCTION. I WAS TOLD ICAN HAVE THIS FIXED FOR THE LOW PRICE OF $2,000 TO REPLACE THE ENTIRE SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926608November 17, 2016
ELECTRICAL SYSTEM, STEERING
CAME HOME PARKED THE CAR AND AFTER 5 MINS. HAD TO GO SOMEWHERE TRY TO START THE CAR , NO POWER AT ALL , IGNITION WONT START . RADIO WORKS , LIGHTS WORK REMOTE KEY WORKS OPENS AND LOCKS THE DOORS . BUT WILL NOT START . AND STEERING IS LOCKED ALSO , I DID A LITTLE RESEARCH AND FOUND OUT A LOT OF PEOPLE HAVING THE EXACT SAME ISSUE. I BELIEVE IT SHOULD BE COVERED BY RECALL .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926485November 16, 2016
ELECTRICAL SYSTEM:WIRING, FORWARD COLLISION AVOIDANCE
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. WHEN THE VEHICLE WAS STARTED, THE COLLISION PREVENTION ASSIST PLUS INOPERATIVE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT RODENTS CHEWED THE WIRING AND THE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926253November 15, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. WHILE DRIVING APPROXIMATELY 55 MPH AND ATTEMPTING TO STOP THE VEHICLE, THE BRAKE PEDAL TRAVELED TO THE FLOOR AND THE VEHICLE FAILED TO STOP. IN ORDER TO STOP THE VEHICLE, THE CONTACT HAD TO WAIT UNTIL THE VEHICLE CAME TO A STOP AND THEN TURNED OFF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924732November 8, 2016
AIR BAGS
LETTER FROM SENATOR TOOMEY ON BEHALF OF CONSTITUENT RE TAKATA AIR BAG RECALL DIFFICULTIES. *SMD THE CONSUMER WAS ATTEMPTING TO SELL THE VEHICLE, UNTIL THE IT WAS DISCOVERED THERE WAS A RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924667November 7, 2016
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, FUEL/PROPULSION SYSTEM
THE CHECK ENGINE LIGHT COMES ON DEALING WITH THE CATALYTIC CONVERTER/FUEL SYSTEM. THE SENSORS ARE OFF CAUSING THE EMISSION OF TOO MUCH GAS. THE CAR RUNS OUT OF GAS FAST AND DOES NOT DRIVE WELL TO GET GOOD GAS MILES PER TANK. THE CAR'S EXTERIOR LIGHTS ALSO GO OUT FAST. THIS SHOULD NOT HAPPEN WITH A TOP OF THE LINE MERCEDES CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924889November 7, 2016
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
INTERMITTENT "INOPERABLE MODE" ILLUMINATED SINCE MILEAGE 41974. CAR DECELERATED ON THE HIGHWAY FROM 75MPH TO 10MPL NEARLY CAUSING AN ACCIDENT. PULLED OVER, TURNED OFF VEHICLE, WAS COMPLETELY SHAKEN UP. WAITED ABOUT 5 MINUTES, RESTARTED AND IT WAS NORMAL. THIS HAS HAPPENED 13 TIMES IN THE 6 MONTHS OF OWNERSHIP. DEALER WAS UNABLE TO DUPLICATE ISSUE. VEHICLE AGAIN DUPLICATED THE SAME PROBLEM, I MADE A LEFT TURN, ATTEMPTED TO ACCELERATE ON A CITY STREET AND IT BEGAN SHOWING THE "INOPERABLE MODE" AND CHECK ENGINE LIGHT AGAIN. A MONTH LATER, THE ENGINE WAS MAKING A LOUD NOISE LIKE ROCKS IN A DRYER. PULLED OVER IMMEDIATELY AWAY FROM TRAFFIC. I CONTACTED THE DEALER, THEY SAID TO "DRIVE IT IN". ON THE WAY, THE CAR BROKE DOWN. CALLED MERCEDES CUSTOMER CARE, THEY SENT A TOW TRUCK. CAR IS UNDER WARRANTY UNTIL 50K, AND IS AT 49404. WHILE MY 2013 C250 IS IN THE SHOP, THEY ISSUED ME A 2016 C300 WITH LESS THAN 550 MILES ON IT. AFTER DRIVING FOR ONLY 5 DAYS, IT ALSO HAS THE CHECK ENGINE LIGHT AND SAYS "COLLISION PREVENTION ASSIST PLUS INOPERATIVE". I NOTIFIED THE SERVICE ADVISOR AND HE WILL NOT RETURN MY MESSAGES TO HAVE ANOTHER VEHICLE ISSUED. THIS IS CLEARLY A MANUFACTURE DEFECT THAT MERCEDES IS BLATANTLY IGNORING. THIS IS STRESSFUL AND HEARTBREAKING THAT I HAVE OWNED THE VEHICLE 6 MONTHS, WITH A MOUNTAIN OF "MANUFACTURER WARRANTY" ISSUES, THEY ARE ASKING ME TO PAY THE $2500 IF IT IS DEEMED "NOT WARRANTABLE". SO I AM SUPPOSED TO TRUST MERCEDES TO BE HONEST AT THIS POINT? THE ONLY CONTACT I HAVE RECEIVED SINCE IS THAT THEY WILL BE CHARGING ME $2595.00 IN LABOR TO DISASSEMBLE MY ENGINE SO THAT THEY HAVE A "CONCRETE ANSWER" AS TO IF MY VEHICLE WILL BE WARRANTIED. IT IS UNDER WARRANTY AND ALL SERVICES HAVE BEEN DONE AS MERCEDES ADVISES. FOR MERCEDES TO NOT WARRANTY IT WOULD BE A DIRECT VIOLATION OF THE MANUFACTURER WARRANTY AND FURTHER PROVE THEIR NEGLIGENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920399October 31, 2016
UNKNOWN OR OTHER, STEERING
THE WELDS OF THE EXHAUST PIPES TO THE MUFFLER BROKE CAUSING THE MUFFLER TO SLIP OF THE PIPES. THIS VEHICLE HAS BEEN TAKEN CARE OF ALL SCHEDULE MAINTENANCE PERFORM AND DRIVEN ONLY UNDER NORMAL DRIVING CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920041October 29, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919684October 27, 2016
VISIBILITY/WIPER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
DRIVING HOME ON NORTHBOUND I-5 IN SEATTLE. VERY LOUD NOISE LIKE A SMALL EXPLOSION. THE FRONT PART OF THE PANORAMIC SUNROOF EXPLODED! THERE WERE NO OVER PASSES OR CARS NEARBY. NO OTHER APPARENT DAMAGE ANYWHERE. OUTSIDE/EXTERIOR SUNROOF LOOKED FINE (SEE PHOTOS). IT WAS RAINING AT THE TIME. THE SUNROOF, ALTHOUGH SHATTERED, DID REMAIN INTACT, HOWEVER STARTED LEAKING. THIS APPEARS TO BE A VERY COMMON PROBLEM (DO ANY TYPE OF INTERNET SEARCH ON PANORAMIC SUNROOF EXPLODING). PLEASE INVESTIGATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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