Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#10917929October 21, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916581October 17, 2016
FUEL SYSTEM, GASOLINE
I WAS DRIVING AND A STRONG FUEL ODOR WAS EXPERIENCED. WHEN I STOPPED THE CAR AND LOOKED UNDER THE UNDERCARRIAGE THERE WAS A PUDDLE OF FUEL. THERE IS A FUEL LEAK COMING FROM THE BOTTOM PLASTIC UNDERNEATH THE GAS TANK. IT MAY BE THE FUEL FILTER AS THE SAME YEAR AND MODEL HAD A RECALL BUT APPARENTLY MY VEHICLE WAS NOT COVERED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916229October 15, 2016
STRUCTURE:BODY, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
ON OCT 14TH AT NIGHT CAR WAS DRIVEN IN HEAVY RAIN OFF INTERSTATE I5 OFF RAMP TO EXIT INTERSTATE. THERE WERE CARS BOTH IN FRONT AND BEHIND US EXITING AND UPON DRIVING FURTHER NOTICED THERE WAS STANDING WATER. OTHER CARS WERE MAKING IT THROUGH SLOWLY, THERE WAS NO ROOM TO TURN AROUND. THIS CAR ALMOST MADE IT TO THE END OF THE OFFRAMP AND THEN STALLLED. OTHER CARS WERE FORCED TO GO AROUND. TRIED TO RESTART THE CAR TO NO AVAIL. CALLED FOR ROADSIDE ASSISTANCE. NOTICED SMOKE COMING FROM THE HOOD AND THEN ALL LIGHTING WENT DARK IN CAR. THEN SAW FLAMES FROM THE HOOD. QUICKLY RAN THROUGH WATER TO ESCAPE AND FLAMES GOT SEVERAL FEET HIGH. PASSER BY'S HAD CALLED 911 AS ENTIRE FRONT OF CAR WAS ENGULFED IN FLAMES. FIRE DEPARTMENT HAD TO CUT OPEN CAR HOOD TO PUT OUT FIRE. CAR DAMAGED BEYOND REPAIR AND THEY TOO WERE INCREDULOUS THAT A NEW CAR WOULD BE ENGULFED IN FLAMES AFTER STALLING IN THE RAIN.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10915274October 11, 2016
STRUCTURE:BODY
WHILE ATTEMPTING TO EXIT THE VEHICLE, THE DRIVER SIDE INTERIOR DOOR HANDLE BROKE. THE VEHICLE WAS STATIONARY AT THE TIME OF THE OCCURENCE. THIS IS A SAFETY PROBLEM. IF THERE HAD BEEN SMOKE OR FIRE IN THE CABIN RELATED TO AN ATTEMPT TO QUICKLY EXIT THE VEHICLE AND THE DOOR HANDLE BRAKES, IT COULD CAUSE A CATASTROPHIC EVENT LEADING TO POSSIBLE DEATH. IT IS MADE OF CHEAP PLASTIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914426October 7, 2016
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2015 MERCEDES BENZ C300. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE GLASS IN THE SUNROOF COLLAPSED WITHOUT IMPACT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE SUNROOF WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914332October 6, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911393October 3, 2016
WHEELS, UNKNOWN OR OTHER
I HEARD A VERY BIG DEVASTATING NOISE WHILE DRIVING MY 2015 MERCEDES BENZ-C300 ON A LOCAL ROAD IN RALEIGH, NC AT ABOUT 40 MPH. SINCE I DID NOT SEE ANY TPMS (TIRE PRESSURE MONITORING SYSTEM) OR ANY OTHER KIND OF ALERT ON THE SCREEN, I CONTINUED TO DRIVE. AFTER DRIVING ABOUT 2 MORE MILES, I HEARD ANOTHER BIG POP AND THE CAR BECAME NON-DRIVABLE BY THEN. I DID NOT FEEL HITTING ANY OBJECT OR GOING THRU A POT HOLE. THAT'S WHEN I GOT DOWN THE CAR AND NOTICED THE RIGHT FRONT TIRE OUTER WALL GOT SEPARATED FROM THE TIRE AND THE THE TIRE WAS JUST FLAT TO THE GROUND. I COULD NOT, OF COURSE, DRIVE FURTHER. THIS HAPPENED ON SATURDAY (10/1/16) EVENING AND IT IS A RUN-FLAT TIRE, BUT COULD NOT DRIVE FURTHER AND THERE WAS NO SPARE IN THE CAR. SO, I HAD TO WAIT UNTIL TODAY (10/3/16) TO GET IT TOWED TO THE NEAREST BENZ DEALER IN RALEIGH TO GET THE TIRE REPLACED. IT WAS A VERY FRUSTRATING HALF A DAY ATTENDING TO THIS REPAIR. THERE ARE A COUPLE OF ISSUES HERE. (A) QUALITY ISSUE: WHY THE CONTINENTAL TIRE TIRE GAVE AWAY SO QUICKLY WITH ONLY ABOUT 23.5K MILES ON THE ODOMETER, WITHOUT HITTING ANY OBJECT? (B) SAFETY ISSUE: THIS WOULD HAVE BEEN A DISASTER IF I WERE ON A ROAD TRIP WITH FAMILY ON A NATIONAL HIGHWAY, ESPECIALLY, ON A SATURDAY EVENING WITHOUT A SPARE TIRE. (C). SYSTEM RESPONSE ISSUE: WHY MB SYSTEM DID NOT GIVE ANY KIND OF ALERT IN SPITE THIS MAJOR BLOW-OUT? I WOULD HESITATE TO BUY ANOTHER CAR WITHOUT A SPARE TIRE. I HOPE THE NHTSA WILL CONSIDER SERIOUSLY DISCOURAGING RUN-FLAT TIRES IN THE CARS UNLESS A SPARE TIRE IS PROVIDED, UNTIL SUCH TIME THE RUN-FLATS ARE EXTREMELY SAFE AND STURDY. THANKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909705September 26, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908142September 20, 2016
ELECTRONIC STABILITY CONTROL (ESC)
ENGINE IGNITION SWITCH FAILURE WHICH HAD ME STRANDED ON A BUSY FREEWAY WITH MY YOUNG CHILD. THIS IS A WELL KNOWN ISSUE WITH MERCEDES BENZ AND WAS EXTREMELY COSTLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907709September 19, 2016
AIR BAGS
I WAS IN ACCIDENT ON 8/15/16 SIDE IMPACT I WANT TO KNOW WHY THE SIDE AIRBAGS DIDN"T DEPLOY, THE CAR WAS TOTALED BY THE INSURANCE COMPANY. I WAS DRIVING ON A THE CITY STREET THE YOUNG MAN THOUGHT HE HAD THE RIGHT OF WAY TO TURN LEFT WITH INCOMING TRAFFIC AND HE STRUCK MY CAR FROM THE SIDE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10907450September 18, 2016
ELECTRICAL SYSTEM, STEERING
CAR WAS OPERATING FINE WHEN I GOT HOME AROUND NOON PARKED ON THE STREET OUTSIDE MY HOUSE, AT 2PM I WAS TRYING TO LEAVE. WHILE STARTING THE CAR THE WARNING SHOWED UP ON MY DASH STATING "REMOVE KEY FROM THE IGNITION". CALLED AAA TO ENSURE THAT THE BATTERY WAS OK. AAA SHOWED UP AND INSPECTED THE CAR. BATTERY WAS UP TO STANDARDS. MECHANIC SAID TO USE A SPARE KEY TO TEST OUT THE ISSUE. GRABBED A SPARE KEY AND THE SAME WARNING SHOWED UP ON THE DASH. MECHANIC SAID THAT I NEED TO TAKE THE CAR TO THE DEALER AND GET MY EIS SYSTEM REPLACED AND A STEERING COLUMN. TOOK IT TO THE DEALER, AND THEY TOLD ME THE SAME THING. HERE YOU GO, FINAL BILL $1,600 OUT THE DOOR. MAKE THIS A RECALL ITEM IF EVERYONE IS HAVING THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907333September 17, 2016
STRUCTURE:BODY, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
AFTER STOPPING AND WAITING AT A TRAFFIC LIGHT FOR 15-30 SECONDS, I HAD MY FEET ON THE BRAKES AND LEFT TURN INDICATOR ON. THE "HOLD" OPTION TO LOCK MY BRAKES WAS NOT ENGAGED. THE CAR WAS STATIONARY. WITHOUT WARNING, THE CAR SHIFTED INTO DRIVE AND JOLTED FORWARD INTO THE VEHICLE AHEAD OF ME AT THE LIGHT. (I WAS THE SECOND CAR IN LINE, AND I STOPPED ABOUT A HALF CAR LENGTH BEHIND THE OTHER DRIVER.) THE ACCELERATION WAS NOT A TYPICAL, GRADUAL MOVEMENT ASSOCIATED WITH WHAT HAPPENS WHEN I RELEASE MY FOOT FROM THE BRAKE TO DRIVE. IT WAS A SUDDEN AND JARRING JUMP REGARDLESS OF THE FACT THAT MY FOOT NEVER LEFT THE BRAKE. I TRIED TO PRESS THE BRAKES MULTIPLE TIMES TO STOP THE FORWARD MOVEMENT, BUT MY CAR HIT THE VEHICLE IN FRONT OF ME TWICE. THE STEEL BUMPER OF THE OTHER VEHICLE WAS NOT DAMAGED. THE FRONT AREA OF MY HOOD (EMBLEM AND GRILL) WERE CRUSHED. I REPORTED EARLIER ELECTRONIC ISSUES TO MY LOCAL DEALERSHIP AS NOTABLE ODDITIES, BUT NONE MADE ME THIS CONCERNED ABOUT SAFETY OF OTHERS, MY PASSENGERS, AND MYSELF. AS RECENTLY AS A WEEK EARLIER, MY REAR-VIEW CAMERA FROZE AND LOCKED AS I WAS REVERSING INTO MY GARAGE, SO HAD I TRUSTED THE SCREEN IN MY CAR, I WOULD HAVE REVERSED ANOTHER 5-10 FEET INTO MY GARAGE. I COULD NOT UNFREEZE IT WITHOUT PUTTING THE CAR BACK INTO DRIVE AND RESTARTING MY CAR. MONTHS EARLIER, THE SENSOR ON MY SIDE MIRRORS STARTED TO GO OFF WITHOUT ANY OTHER SOURCE OF DANGER OR COLLISION ON VACANT STREETS. THE AIR PRESSURE ALERT WARNED THAT MY TIRES WERE BECOMING DANGEROUSLY FLAT; HOWEVER, EN ROUTE TO THE GAS STATION, THE PRESSURE MONITOR NOTED THAT ALL TIRES WERE NOW RETURNING TO NORMAL PRESSURE LEVELS AND NO INFLATION WAS NEEDED. THERE HAVE BEEN MANY PECULIAR EVENTS WITH THIS NEW C300 IN RECENT MONTHS, BUT MY PRIMARY CONCERN AS A CAREGIVER IS THE SUDDEN ACCELERATION FROM A STOPPED POSITION--OR FROM ANY POSITION--WITHOUT MY DIRECTION OR INTENT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10907111September 16, 2016
UNKNOWN OR OTHER
IF YOU SEARCH THE INTERNET YOU WILL SEE A LOT OF PEOPLE ARE AFFECTED BY THIS ENGINEERING FLAW. THERE IS A BEARING IN THE TRANSMISSION THAT FAILS AND THEY ARE AWARE AND WILL NOT REPLACE IT COSTING THE CONSUMER 1000S OF DOLLARS TO REPAIR. THE BEARING NORMALLY FAILS AT 50000 TO 90000 MILES SOME FAIL SOONER. MANY HAVE CONTACTED THE COMPANY AND WERE TREATED POORLY AND BASICALLY THE COMPANY DOES NOT CARE. WE JUST HAD OUR REPLACED LAST WEEK COSTING US 5200.00 PLEASE CHECK THE WEB YOU WILL FIND A LOT OF INFORMATION. MERCEDES KNOWS OF THIS ISSUE AND EVEN RESOLVED IT IN IT'S REBUILDS OF THE TRANSMISSION BUT HAVE NOT OFFERED A RECALL AND THIS IS WRONG AND WE SHOULD ALL GET OUR MONEY BACK BECAUSE IT IS A HUGE SAFETY ISSUES AS YOUR TRANSMISSION COULD SEIZE .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906902September 15, 2016
FUEL/PROPULSION SYSTEM
VERY STRONG FUEL ODOR INSIDE CABIN OF VEHICLE WHILE DRIVING. ODOR IS VERY STRONG AROUND DRIVERS REAR WHEEL AND FROM THE OUTSIDE ONCE PARKED. ALSO NOTICED GASOLINE/FUEL ACCUMULATION UNDERNEATH VEHICLE AROUND DRIVER'S SIDE REAR, ON UNDER BODY PANELS. SMELL OF FUEL IS VERY STRONG AT TIMES WHILE DRIVING BUT SEEMS TO DISSIPATE WHEN DRIVING AT A FASTER SPEED I.E. ON HIGHWAY OVER 45MPH. ONCE I COME TO A STOP OR DRIVE BELOW 45MPH THE SMELL IS PRONOUNCED PROBABLY BECAUSE IT ISN'T BEING BLOWN AWAY FROM THE VEHICLE WHILE DRIVING. DOES NOT CHANGE IN CORRELATION TO FUEL TANK FILL LEVEL. INSPECTED FUEL SENDER UNDER ACCESS CAP, UNDERNEATH REAR PASSENGER BENCH DRIVER'S SIDE ON AUGUST 27TH 2016. FOUND FUEL PUDDLING IN/AROUND THE EXTERIOR OF FUEL SENDING UNIT. FUEL SENDING PART NUMBER A209-470-04-94 CLEANED OUT FUEL PUDDLE AND REINSPECTED ACCESS TO PANEL TO FUEL SENDER ON SEPTEMBER 3RD AND FOUND THE FUEL SENDER AREA HAS PUDDLED WITH GASOLINE AGAIN. CHECK ENGINE LIGHT PERIODICALLY TURNS ON WITH CODE P0171 USUALLY A MONTH IN BETWEEN DATING BACK TO 2015. COINCIDING WITH THE FUEL SMELL. INSPECTED GAS CAP/FILLER TUBE FOR LEAKS AS PRECAUTION BUT FOUND NO LEAK. MOST OF THESE SYMPTOMS ARE ALSO SIMILAR TO CASE WITH THE 2003-2006 MERCEDES BENZ E55 AMG VEHICLES FOUND UNDER NHTSA ACTION NUMBER: EA13003 REGARDING EMISSIONS RECALL FOR AMG MODELS USING HIGH PRESSURE FUEL SYSTEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906348September 14, 2016
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
C300 ANTI COLLISION SENSOR MALFUNCTION LIGHT DISPLAYED AND LOSS ENGINE POWER FOR SEVERAL SECONDS. THE CAR WAS TRAVELING APROX 20 MPH AT THE TIME ON CITY STREET. THEN POWER RESUMED, THE WARNING LIGHT WENT OUT. MERCEDES-BENZ OF TEMECULA, CA COULD NOT FIND A PROBLEM. WORKORDER 229423, 9/13/16
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906264September 13, 2016
ENGINE
WHEN STARTING THE CAR THE VEHICLE MAKE LOUD RATTLING NOISE AND THE ENTIRE CAR SHAKES. I TOOK THE CAR TO THE MECHANIC AND HE SAID IT IS THE CAMSHAFT ADJUSTER/ACTUATORS. WHICH NEED TO BE REPLACED ALONG WITH THE TIMING CHAIN. HE ALSO SAID IT IS NOT SAFE TO DRIVE AS THEY CAN FAIL AND CAR WILL STOP IN THE MIDDLE OF A ROAD. THE CAR WHEN TRYING TO ACCELERATE SOMETIMES DOESN'T WANT TO GO AND YOU CAN ACTUALLY FELL THE CAR JERK SEEMING AS THE CHAIN IS SKIPPING. IT HAS HAPPENED MULTIPLE TIMES. CAR HAS 67,000 MILES AND THIS STARTED HAPPENING AT 57K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904617September 8, 2016
STEERING
MY CAR JUST LEFT ME STRANDED (AT HOME OF ALL PLACES). I HAD BEEN HAVING ISSUES THAT DAY WITH THE WHINING NOISE MANY HAVE DEALT WITH. I GOT HOME FROM WORK, AND WENT TO TAKE THE CAR OUT LATER WITH MY HUSBAND, AND SHE'S DEAD. ROADSIDE ASSISTANCE TOWED HER TO THE DEALERSHIP. SO FAR, $1450 JUST TO REPLACE THE STEERING WHEEL LOCK, THEN THEY CAN START TO INVESTIGATE THE WHINING SOUND. SERVICE ADVISOR SAYS THE 2 AREN'T CONNECTED AND ITS A COINCIDENCE BOTH THE WHINING AND STEERING LOCK FAILURE ARE HAPPENING SIMULTANEOUSLY???? PLEASE FORCE A RECALL, SO WE CAN RECOUP THIS MONEY. MB IS MAKING A TON OFF OF THE PROBLEM. WHAT IF I HAD BEEN STRANDED IN TRAFFIC, OR WITH MY CHILDREN IN THE CAR? THIS IS A TERRIBLE SAFETY ISSUE, AND NEEDS TO BE ADDRESSED BY MBUSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904814September 8, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TOOK CAR FOR ROUTINE SERVICE AT LOCAL MB DEALERSHIP ON 9/3/16 AND WAS TOLD BOTH FRONT PARKING LAMPS/LIGHTS ARE NOT WORKING, FURTHER INFORMED THAT IT IS NOT SIMPLE LIGHT BULB BLOW OUT BUT SOMETHING HAS CAUSED THE WHOLE MOLDING/CASING HOLDING THE LIGHT HAS MELTED AND THE ENTIRE ASSEMBLY WILL HAVE TO BE REPLACED. THE SERVICE ADVISER STATED THAT HE HAS SEEN THIS TYPE OF PROBLEM BEFORE WITH THIS TYPE OF VEHICLE. I AM NOT A TECHNICAL PERSON AND CAN FORWARD EMAIL AND THE DETAILS OF ISSUE AS PROVIDED BY DEALERSHIP. I CONSIDER THIS SERIOUS SAFETY AND FIRE HAZARD AND WANTED TO KNOW IF THIS PROBLEM HAS BEEN REPORTED TO YOU BEFORE BY CONSUMERS OR BY THE MANUFACTURER MERCEDES BENZ. MILEAGE ON FORM IS APPROXIMATE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904500September 7, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V061000 (AIR BAGS) AND 16V363000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/19/16*LJ UPDATED 10/24/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903136September 1, 2016
ENGINE
DEALER SAID THE CAMSHAFT ADJUSTER WITH CHAIN TENSIONER NEEDS TO BE REPLACE AT 65,000 MILES. ALSO THE HIGH PRESSURE PUMP NEEDS TO BE REPLACE TOO. THIS AFTER SPENDING OVER $773.06 HUNDRED DOLLARS ON ENGINE ANALYSIS. I DECLINE THE SERVICE BECAUSE IT WILL COST ME $5,324.98 TO GET THE JOB DONE. COULD THIS BE A SAFETY RECALL BECAUSE THE DEALER SAID ONE OF THIS DAYS IT MIGHT JUST STOP ON THE MIDDLE OF NOWHERE. NOW I AM DRIVING THIS VEHICLE WITH THE CHECK ENGINE LIGHT ON BECAUSE OF THE PROBLEM I MENTION ABOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercedes-Benz C-Class