Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#10948808February 1, 2017
AIR BAGS
TAKATA RECALL....I AM CONCERNED ABOUT THE FACT THAT MY CAR IS ONE OF THOSE UNDER THIS RECALL AND I HAVE HAD FOR MORE THAN A YEAR AN ALERT ON MY DISPLAY WHEN STARTING THE CAR INDICATING "SRS MALFUNCTION SERVICE REQUIRED". I TOOK THE CAR BACK TO MERCEDES ONCE WHO TOLD ME IT WAS A DUMMY LIGHT AND WAS CLEARED. SEVERAL DAYS LATER IT CAME BACK ON AND MY CALLS TO THE SHOP WERE NOT RETURNED. I THEN LEARNED OF THIS RECALL AND WHEN FINALLY REACHING SOMEONE WAS TOLD IT MAY BE RELATED AND THAT I WILL RECEIVE INSTRUCTIONS WHEN A REPAIR WAS FOUND. IT'S BEEN AT LEAST A YEAR AND EVERY DAY I START MY VEHICLE I AM REMINDED THAT I OR ANY PASSENGERS IN MY CAR COULD BE AT RISK IN THE EVENT OF AN ACCIDENT. I BOUGHT THIS CAR BECAUSE THE REVIEWS WERE ASTOUNDING ABOUT THE SAFETY FEATURES. YET HERE I HAVE A VEHICLE THAT I DON'T DARE HAVE PASSENGERS IN. I BASICALLY USE THE CAR FOR WORK AND ONLY WORK. IT'S THE QUIVELANT OF HAVING A ONE SEATED CAR. THIS PROBLEM NEEDS TO BE CORRECTED ASAP. I HAVE A GRANDSON COMING IN MAY AND WOULD LIKE TO KNOW THAT I AM ABLE TO PICK HIM AND/OR MY DAUGHTER UP AND KNOW THAT I CAN SAFELY GET THEM TO DOCTORS APPOINTMENTS AND FOR VISITS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948677January 31, 2017
ELECTRICAL SYSTEM
NEW CAR PURCHASES IN 2015, FEWER THAN 25000 MILES. WHILE DRIVING LOCALLY, "COLLISION PREVENTION ASSIST" MALFUNCTION AND "CHECK ENGINE" LIGHTS LIT UP THE DASH BOARD. VEHICLE WOULD NOT PICK UP SPEED AND DRIVING WAS WEIRD. WAS ABLE TO DRIVE TO DEALERSHIP WHICH IS ABOUT 8 MILES AWAY. SITUATION COULD BE POTENTIALLY DANGEROUS IF HAPPENS ON A HIGHWAY AND IT WARRANTS ATTENTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948678January 31, 2017
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
WHILE DRIVING, THE CAR LOSES THROTTLE AND THE ENGINE DOES NOT FUNCTION AT ALL. THE FOLLOWING ERROR SHOWS ON THE DASH: "INOPERATIVE SEE OPERATOR'S MANUAL". WHEN THIS HAPPENS, YOUR ONLY CHOICE IS TO COAST TO A SAFE PLACE. AFTER RESTARTING THE CAR, IT WILL FUNCTION FOR A SHORT TIME, ONLY TO REOCCUR. THIS OBVIOUSLY CAN BE DEADLY IF YOU CANNOT GET OFF THE HIGHWAY BEFORE THE CAR COMES TO A STOP. THIS HAS HAPPENED AT VARIOUS SPEEDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947830January 26, 2017
AIR BAGS
RECALLED PARTS ARE STILL NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947504January 25, 2017
AIR BAGS, UNKNOWN OR OTHER
TAKATA FRONTAL AIRBAG AND ANOTHER DEFECTIVE PART THAT I HAD RECEIVED AN ALERT ABOUT OVER A YEAR AGO, BUT TILL TODAY'S DATE HAS NOT BEEN REMEDIED. AS PART IS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947359January 24, 2017
SERVICE BRAKES
WHENEVER CAR IS PUT IN REVERSE, THERE IS A LOUD SCREECHING NOISE WHEN BACKING OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947423January 24, 2017
AIR BAGS
THOUGH I APPEAR TO HAVE MANAGED ONLY MINIMAL INJURY IN THE RANDOM MALFUNCTIONING DEPLOYMENT OF MY STEERING WHEEL AIRBAG WITHOUT BEING INVOLVED IN AN ACCIDENT OR COLLISION, I WAS EXTREMELY LUCKY MY CAR'S AIRBAG DIDN'T DEPLOY WHILE I WAS DRIVING 50, 60 OR 70 MPH. I WAS ACTUALLY PARKED WHEN THE AIRBAG DEPLOYED. KEYS WERE IN THE IGNITION AS WELL. EVEN IF THE CAR IS REPAIRED, IT COULD HAPPEN AGAIN AND EVEN LEAD TO FATALITIES OF MYSELF, MY FAMILY AND OTHER ADJACENT VEHICLES' PASSENGERS ON THE ROAD. MY WIFE PERSONALLY DOESN'T WANT TO RIDE IN THAT CAR KNOWING THIS COULD HAPPEN AGAIN. I DID A LITTLE INVESTIGATING AND I FOUND THAT MERCEDES-BENZ HAS A RECENT HISTORY OF THESE ISSUES. PLEASE SEE ARTICLE FROM NY TIMES BELOW. THE MB DEALERSHIP IS STILL TESTING MY CAR TO FIGURE THINGS OUT BUT MY MAJOR CONCERN IS WITH THE SAFETY OF MYSELF, MY FAMILY, OTHER DRIVERS, AND OTHER C 250 OWNERS. THE DEALERSHIP HAS STILL NOT TAKEN A STANCE SO THIS IS NOT SO MUCH A COMPLAINT AS IT IS A MAJOR SAFETY CONCERN WHICH SHOULD LEAD TO A RECALL. THANK YOU. MERCEDES-BENZ RECALLS 126,000 VEHICLES OVER PROBLEMS WITH AIRBAGS >>>PLEASE COPY AND PASTE IF LINK DOESN'T WORK<<< HTTPS://WWW.NYTIMES.COM/2015/11/05/BUSINESS/MERCEDES-BENZ-RECALLS-126000-VEHICLES-OVER-PROBLEMS-WITH-AIRBAGS.HTML?_R=0 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946819January 20, 2017
AIR BAGS
RECALL IS TAKING TO LONG TO RECTIFY. IT'S BEEN OVER A YEAR AND STILL WAITING FOR REPLACEMENT PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946355January 19, 2017
ENGINE, POWER TRAIN, FUEL SYSTEM, GASOLINE
THE CEL CAME ON AND THE ENGINE WAS HAVING A ROUGH START . I TOOK IT TO THE REPAIR SHOP AND AFTER USING THE STAR DIAGNOSTIC SYSTEM THE DIAGNOSES WAS CAMSHAFT ADJUSTERS IN FAILURE. THE REMEDY REPLACE THE CAMSHAFT ADJUSTERS. COST $3500.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945521January 16, 2017
AIR BAGS
TAKATA RECALL. I RECEIVED A NOTICE FROM MBUSA 6-8 MONTHS AGO, AND HAVE GOTTEN NO RESPONSE FROM MY LOCAL DEALER WHO ONLY KNOWS THAT THIS RECALL, TO HIS KNOWLEDGE, IS ON HOLD, AND NO PARTS ARE AVAILABLE. HOW CAN THAT BE POSSIBLE? IF A CAR IS IN A CRASH AND THE AIRBAG INFLATOR DEPLOYS, DOES IT NOT NEED TO BE REPLACED IN ORDER TO COMPLETE THE REPAIRS TO THE VEHICLE? I AM CONCERNED, AND HAVE NO FAITH IN THE CORPORATE LOBBYISTS AND FAT CATS THAT CUT CORNERS FOR PROFITS. I JUST WANT MY CAR FIXED, BECAUSE I AM HANDICAPPED, AND HAVE AN EXTREMELY BAD BACK, AND WORRY THAT INCORRECT DEPLOYMENT OF THE AIRBAG WOULD FURTHER DAMAGE MY SPINE, AND CAUSE ME TO GO TO A WHEELCHAIR FROM MY CANE, OR WORSEN THE NUMBNESS AND MY INABILITY TO GET AROUND. THIS SHOULD BE YOUR CONCERN AS WELL, BECAUSE I HAVE CONTACTED AN ATTORNEY WHO IS WILLING TO TAKE MY CASE FOR A PERCENTAGE OF THE SETTLEMENT, IF WE DECIDE TO SETTLE, OR ACCEPT THE COURT MANDATED FEE HE WOULD BE ENTITLED TO. MY ENTIRE LUMBAR AND SACRAL SPINE ARE COMPROMISED BYE DEGENERATIVE DISC DISEASE, SCOLIOSIS, MULTIPLE SPINAL SENOSES AND MORE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945359January 15, 2017
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945062January 13, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944595January 12, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944602January 12, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER DIAGNOSED THAT THE VEHICLE NEEDED A NEW OCCUPANT RESTRAINT MODULE. THE VEHICLE WAS NOT REPAIRED THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 56,000. UPDATED 03/07/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940035January 5, 2017
ELECTRICAL SYSTEM
WHILE ACCELERATING FROM A STOP LIGHT FROM 0 TO SLIGHTLY OVER 40 MPH RECEIVED ERROR CODE OF ANTI COLLISION ASSIST INOPERABLE AND THE VEHICLE WENT FROM 40 MPH TO 0 LIKE I HIT A TREE. IT WAS NOT A SLOW SMOOTH MOTION OF SLOWING TO A STOP. THIS WAS A VIOLENT STOP THROWING ME FORWARD AND CAUSED MY SEAT BELTS TO ACTIVATE. IT SHOULD BE NOTED THAT THERE WAS NOT A SINGLE PERSON IN FRONT OF ME, BEHIND ME OR BESIDE ME. THIS WAS NOTHING SHORT OF A MIRACLE BECAUSE IF ANYONE HAD BEEN BEHIND ME, I WOULD HAVE BEEN REAR ENDED AND IF ANYONE HAD BEEN IN THE RIGHT HAND LANE I WOULD HAVE HIT THEM AS THE VEHICLE PULLED TO THE RIGHT VERY HARD WHEN IT MALFUNCTIONED. I TOOK THE CAR TO THE DEALER AND TOLD THEM I DID NOT WANT THE CAR BACK UNLESS THEY COULD DETERMINE WHAT HAD HAPPENED AND COULD PROMISE THAT IT WOULD NEVER HAPPEN AGAIN. UPON READING SO MANY COMPLAINTS ABOUT THE SAME LIFE THREATENING ELECTRICAL MALFUNCTION, THERE IS NO POSSIBLE WAY THAT MERCEDES BENZ IS NOT FULLY AWARE OF THE POTENTIAL FOR SERIOUS INJURY OR DEATH. I HAVE CALLED MB USA AND WAS TOLD THAT I WOULD NEED TO FILE A CUSTOMER INQUIRY. DONE. I PURCHASED THE VEHICLE IN APRIL 2016 WITH 7,200 MILES ON IT. I AM COMPLETELY TERRIFIED TO DRIVE THE CAR.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10939170January 3, 2017
UNKNOWN OR OTHER
WHEN THE CAR REACHES A CERTAIN SPEED THE DOORS LOCK AUTOMATICALLY BY DESIGN. WITH THE CHILD LOCKS FOR THE REAR DOORS TURNED OFF REAR PASSENGERS CANNOT OPEN THE REAR DOORS WITH THE DOOR HANDLE. THEY MUST FIRST BE UNLOCKED ELECTRONICALLY BY THE DRIVER OR BY PULLING THE LOCKING BUTTON UP AT THE DOOR. THE LATER REQUIRES AN EXTRA PROCEDURE TO GET OUT OF THE REAR SEAT IN AN EMERGENCY AND IS TOO DIFFICULT TO OPERATE BY A YOUNG OR OLDER PERSON. THIS ADVERSELY AFFECTS THE SAFETY OF REAR PASSENGERS. (THE 2017 MODEL C ALLOW THE REAR DOOR TO UNLOCK AFTER A SECOND PULLING OF THE DOOR HANDLE, A MORE OBVIOUS OR INTUITIVE AND LESS DIFFICULT WAY OF EGRESS. THIS IS NOT NOTICED PARTLY BECAUSE THE BACK SEATS ARE LESS FREQUENTLY OCCUPIED MY THE SINGLE OCCUPANT DRIVER. NOTICED FROM JAN 2013 TO PRESENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938517December 29, 2016
STEERING
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. WHILE DRIVING APPROXIMATELY 20 MPH, A HIGH-PITCHED NOISE WAS HEARD FROM UNDERNEATH THE VEHICLE. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED A LOT OF POWER STEERING FLUID LEAKING. WHEN THE CONTACT ATTEMPTED TO MAKE TURN, THE NOISE BECAME LOUDER AND THE STEERING LOST POWER. THE FAILURE WAS NOT DIAGNOSED OR REMEDIED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937378December 25, 2016
AIR BAGS
I HAVE BEEN WAITING WAY TOO LONG FOR MY AIRBAGS TO BE REPLACED SINCE RECEIVING NOTIFICATION THAT THERE IS A SERIOUS PROBLEM. THIS NEEDS TO BE FIXED NOW!!! I DO NOT UNDERSTAND THE DELAYS. I FEEL AFRAID TO DRIVE MY BEAUTIFUL CAR FOR FEAR OF BODILY HARM COMING TO ME OR MY PASSENGERS. IT STARTED OF WITH A RECALL LETTER FOR THE DRIVERS SIDE AIRBAG ONLY THEN I RECEIVED ANOTHER LETTER TELLING ME ITS THE PASSENGER SIDE ALSO. PLEASE HELP ME OUT HERE. THANK YOU FOR YOUR TIME AND ATTENTION TO MY REQUEST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936606December 20, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 AND 16V363000 (AIR BAGS). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935434December 15, 2016
AIR BAGS, ELECTRICAL SYSTEM, STEERING
MY 2010 MERCEDES C300 HAS A FAULTY ELECTRONIC STEERING LOCK FAIL-WHICH LEFT ME STRANDED SITTING IN THE PARK LOT ABOUT 30 MINUTES FROM HOME. CAR WOULD NOT START I TRIED TO START MY CAR AND NOTHING HAPPENS. WHEN I TURN THE KEY TO ON NOTHING LIGHTS UP, NO CRANK, NO CLICKS, NO WINDOWS AND NO RADIO. I WOULD LOCK AND UNLOCK WITH THE REMOTE BUT THAT WAS ABOUT IT. I TRIED JUMPING AND I TRIED BOTH KEYS STILL NOTHING HAPPENS WHEN I TURNED THE KEY. STEERING WHEEL WAS LOCKED AND GEAR STUCK IN PARK. HAD TO HAVE IT TOWED TO THE MB DEALERSHIP TO HAVE THE STEERING LOCK AND KEY REPLACED AND ENDING COSTING $1,124.00. I HAVE READ THAT THIS HAS HAPPENED TO A WHOLE OF MB'S AND SHOULD BE A RECALL. I MEAN REALLY WE PAY TO HAVE A QUALITY CAR AND SO FAR MY MB HAS HAD A STINKY AC THAT MB COULD NEVER FIGURE OUT HOW FIX, TAILLIGHT RECALL, FOUND OIL LEAKING FROM OIL CENTERFUGE COVER THAT COST $199.62 BUT YET IT STILL LEAKS OIL., CURRENTLY WAITING FOR THE TAKATA AIRBAG INFLATOR RECALL FROM APRIL 2016 AND TODAY IS DEC. 2016. VERY DISAPPOINTED IN MERCEDES AND WILL NOT BE PURCHASE AGAIN NOR WILL I RECOMMEND TO ANYONE. EVEN THE SERVICE AT THE DEALERSHIP HAS GONE DOWN. QUALITY AND CUSTOMER SERVICE IS NOT WHAT IT USE TO BE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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