Mazda Mazda5 Complaints

412 consumer complaints on file.

#11067384February 7, 2018
AIR BAGS, STRUCTURE:BODY
LIFT GATE SUPPORTS - URGENT SAFETY RECALL RECEIVED- CARDINALE MAZDA PEORIA, AZ, REFUSES TO SCHEDULE REPAIRS-
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064601January 24, 2018
UNKNOWN OR OTHER
THERE IS A CURRENT RECALL ON MY VEHICLE INVOLVING THE REAR HATCH. IT MAY DROP RANDOMLY AND WITH 2 CHILDREN I FIND IT EXTREMELY IRRESPONSIBLE THAT THIS HAS NOT BEEN RESOLVED SINCE 9/2016. I DO NOT KNOW IF THERE IS A CERTAIN AMOUNT OF TIME MANUFACTURERS HAVE TO FIX A RECALL BUT, I FIND THIS UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064524January 23, 2018
POWER TRAIN
WHEN PUT INTO 1ST OR 2ND GEAR, THIS VEHICLE DRIVES IN REVERSE. IT CAUSED OUR VEHICLE TO UNEXPECTEDLY BACK INTO A MAJOR HIGHWAY. AFTER GETTING OFF THE ROAD IN 3RD GEAR, MULTIPLE DRIVERS HAVE TESTED THIS WITH THE SAME RESULT... THE VEHICLE TRAVELS IN REVERSE WHILE IN 1ST OR 2ND GEAR. THERE WAS NO SIGN OF THIS PRIOR TO THIS INCIDENT, IT HAPPENED SUDDENLY AND NEARLY CAUSED A MAJOR ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060932January 6, 2018
STRUCTURE:BODY
LIFTGATE STRUTS WHICH ACCORDING TO MAZDA WERE REPLACED PURSUANT TO RECALL FAILED CAUSING LIFTGATE TO FALL RESULTING IN MINOR INJURY TO MY HAND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058439January 4, 2018
STRUCTURE:BODY
WHEN THE TEMPERATURE IS BELOW FREEZING, THE DOOR DOES NOT LATCH. I BEGAN TO DRIVE THE VEHICLE AND THE DOOR SLID OPEN WITH MY CHILD IN THE SEAT CLOSEST TO THE DOOR. THERE IS A RECALL FOR THIS VERY ISSUE ON THE 2006 MAZDA 5
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048065November 22, 2017
ENGINE
TL* THE CONTACT OWNS A 2009 MAZDA 5. WHILE THE CONTACT'S SON WAS DRIVING 45 MPH, THE DRIVER HEARD A GRINDING AND CLUNKING NOISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE MOTOR MOUNTS FAILED AND SHIFTED THE ENGINE FORWARD, WHICH CAUSED THE CV JOINTS AND ENGINE HEAD TO FAIL. THE VEHICLE WAS NOT REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041060October 30, 2017
UNKNOWN OR OTHER
SUNROOF SHATTERED WHILE DOING NORMAL DRIVING. NOTHING HIT THE SUNROOF OR THE CAR, THE SUNROOF SIMPLY SHATTERED AND GLASS FELL ON ME, AND MY CHILDREN. WE WERE DRIVING ON A STATE HIGHWAY GOING ABOUT 70 (THE SPEED LIMIT). THERE WERE NO OTHER VEHICLES AROUND OR IN FRONT OF ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035982October 23, 2017
AIR BAGS
THE AIR BAG LIGHT WILL NOT GO OFF AFTER DRIVING FOR A WHILE AND BLINKS FAST IN MOTION, FIRST TIME THIS HAPPENED I WAS MAKING A TURN ON CITY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034532October 19, 2017
PARKING BRAKE
TL* THE CONTACT OWNS A 2015 MAZDA 5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V393000 (PARKING BRAKE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RAMSEY MAZDA OF RAMSEY, NEW JERSEY (436 STATE ROUTE 17) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WOULD BECOME AVAILABLE IN TWO WEEKS ON MORE THAN ONE OCCASION; HOWEVER, THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034020October 17, 2017
SERVICE BRAKES
SINCERELY, [XXX] DATE: 2017/10/17 ADDRESS: [XXX] PHONE: [XXX]
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11033318October 14, 2017
UNKNOWN OR OTHER
THE CAR DEALERSHOP DIDN'T INFORM ME ABOUT THIS CAR HAD 3 RECALL ,AND I NEED TO CANCEL THE CONTRACT.I HAVEN'T PICK UP THE CAR YET.IF DEALER SOLD ME DEFECTED CAR WITH RECALL PROBLEM,I WANT TO PROTECT MYSELF FROM FRAUD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031859October 5, 2017
STEERING
TL* THE CONTACT OWNS A 2007 MAZDA 5. WHILE DRIVING 15 MPH, THE STEERING WHEEL FAILED TO RETURN TO ITS ORIGINAL POSITION AND STRAIGHTEN THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CONTACT SHOULD TAKE THE VEHICLE TO THE DEALER AND THAT THERE WAS A TSB. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030124September 27, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 MAZDA 5. WHILE DRIVING APPROXIMATELY 5 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. A LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ANTI LOCK BRAKE SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021027September 1, 2017
STEERING
I HAVE HAD AN ONGOING ISSUE WITH THE POWER STEERING LIGHT COMING ON IN MY CAR. THERE WERE TIMES THAT I HAVE HAD MY CAR PARKED OVERNIGHT, GOT UP THE NEXT MORNING TO LEAVE FOR WORK, THE LIGHT WAS STILL ON FROM THE PREVIOUS AFTERNOON. THE LIGHT HAS COME ON WHILE I HAVE DRIVEN ON THE HIGHWAY GOING 55 MPH FOR NO APPARENT REASON...ON A STRAIGHT-AWAY. THE PAST TWO DAYS IT HAS GONE OFF AND ON AT LEAST THREE TIMES, AGAIN FOR NO GOOD REASON. THE VERY FIRST TIME I NOTICED THE LIGHT WAS A HOT, SUMMER DAY, BUT THE CAR HAD BEEN RUNNING WITH THE AIR ON. THINKING SOMETHING OVERHEATED, I SHUT THE CAR OFF AND HAD TO WAIT 45 MINUTES BEFORE THE LIGHT WOULD GO OFF. NOW EVEN WITH WEATHER GETTING COOLER AND THE LIGHT COMES ON, IT GOES BACK OFF WHEN IT FEELS LIKE IT, WITH NO EXPLANATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005668August 23, 2017
POWER TRAIN, ELECTRICAL SYSTEM:IGNITION, WHEELS:RIM, SUSPENSION, ENGINE
2008 MAZDA 5. CONSUMER WRITES IN REGARDS TO SYSTEMIC PROBLEMS WITH VEHICLE TRANSMISSION. *LD THE CONSUMER STATED THE REAR SHOCK MOUNTS AND THE OIL ASSEMBLY HAD TO BE REPAIRED. THE WHEEL RIMS CORRODED INTERNALLY, ALLOWING AIR TO LEAK FROM THE TIRES. THE IGNITION SWITCH AND TRANSMISSION FAILED. UPDATED 08/23/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018854August 22, 2017
UNKNOWN OR OTHER
YESTERDAY WHILE FILLING SUV WITH GAS THE CAR WAS RUNNING AND IN PARK. I HAD PROCESSED MY DEBIT CARD, CHOSE GAS AND WAS IN THE FILLING PROCESS WHEN THE CAR ROLLED AWAY- SPILLING GAS AS NOZZLE WAS IN CAR. I RAN AFTER THE VEHICLE AND FELL TRYING TO CATCH IT. IT HIT A CURB, BOUNCED BACK AND CONTINUED ACCELERATING FORWARD. SOMEHOW I MANAGED IN EXTREME PANIC MODE TO CATCH UP WITH THE CAR- GET THE DOOR OPEN AND GET THE CAR BACK INTO PARK MODE. I WAS ALONE. THE WRITER KNOB WAS IN PARK OR I COULD NEVER HAVE GOTTEN THAT FAR WITH THE DEBIT- THE GAS CAPTURE AND THE NOZZLE.I AM SO SORE FROM THE FALL AND CHASE. OTHERS SAW WHAT HAPPENED AND CAME TO MY AID. I HAVE NOT GONE TO A DOCTOR. GOT HOME DRENCHED IN GASOLINE AS CAR TOOK OFF WHILE PUMPING AND ICED MYSELF EVERYWHERE. MY BACK IS KILLING ME AND AND MY ARMS FROM CATCHING A MOVING VEHICLE WHILE TRYING TO OPEN THE DRIVERS SIDE DOOR. SOMEONE IN FRONT OF THIS CAR WOULD HAVE BEEN MOWED DOWN OR A CAR IN FRONT WOULD HAVE BEEN HIT. NOTHING LIKE THIS HAS EVER HAPPENED TO ME BEFORE. SO DISTURBED. CAR HAS LESS THAN 5000 MILES ON IT AND I WILL SELL IT TO CARMAX NEXT WEEK. WHAT HAPPENED TO MAKE A CAR IN PARK GETTING FUEL JUST TAKE OFF IS BEYOND COMPREHENSION. THERE WAS NO HILL AS I AM IN FLAT FL. EVERY PART OF ME IS IN PAIN TODAY. CAR WAS STATIONARY BEING FILLED WITH GAS WHEN IT TORE AWAY FROM THE GAS PUMP AND PROCEEDED STRAIGHT- IT ACCELERATED. IT WAS IN PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012676August 3, 2017
SUSPENSION:REAR
TL* THE CONTACT OWNS A 2006 MAZDA 5. WHILE DRIVING VARIOUS SPEEDS, AN ABNORMAL NOISE WAS HEARD IN THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 126,481.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012719August 3, 2017
ENGINE
I OWN A 2014 MAZDA 5. AFTER TWO YEARS OF OWNERSHIP. THE NUMBER 1 AND 4 CYLINDER ROD BEARINGS FAILED COMPLETELY. IT HAPPENED WHILE THE CAR WAS IN MOTION. PROPER OIL CHANGES WAS MAINTAINED DURING THIS PERIOD. THEY TOOK THE MOTOR APART FOUND CLEAN OIL, AND SHAVINGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010997July 27, 2017
STEERING
POWER STEERING WILL RANDOMLY FAIL WHILE MAKING TURNS. DURING THE TURN, ALL WARNING LIGHTS WILL ILLUMINATE, POWER STEERING WILL FAIL. POWER STEERING FAILURE LIGHT WILL REMAIN ILLUMINATED. VEHICLE IS EXTREMELY DIFFICULT TO CONTROL. WE HAVE AVOID AT LEAST THREE COLLISIONS BY MERE INCHES. AFTER A FEW SECONDS, POWER STEERING WILL RETURN, LIGHTS WILL EXTINGUISH. DEALER HAS NOT BEEN ABLE TO FIND A FAULT CODE AND HAS NOT BEEN ABLE TO DUPLICATE THE PROBLEM. VEHICLE IS TOO DANGEROUS TO DRIVE. THIS HAS HAPPENED MULTIPLE TIMES IN THE PAST SEVERAL YEARS. IT HAS HAPPENED AT SPEEDS FROM 15 MPH TO 55 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000559June 22, 2017
FUEL/PROPULSION SYSTEM
WHEN THE CAR IS AT A STOP OR MOVING SLOWLY IT PERIODICALLY ACCELERATES ON ITS OWN. I MAKE SURE TO KEEP EXTRA DISTANCE BETWEEN ME AND THE CAR IN FRONT OF ME TO PREVENT AN ANY TYPE OF ACCIDENT. IT TENDS TO ACCELERATE AS I TAKE MY FOOT OFF THE BREAK AND ABOUT TO STEP ON THE GAS FROM A STOP. THIS HAS BEEN GOING ON FOR THE PAST SIX MONTHS AND GETTING PROGRESSIVELY WORSE. THIS OCCURS WHILE DRIVING AROUND TOWN, WHILE GETTING OFF A FWY OR WHILE PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mazda Mazda5