Lincoln MKX Complaints

1,418 consumer complaints on file.

#11140055October 12, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MULLINAX FORD OF OLYMPIA AT (877) 896-0827 (LOCATED AT 225 CARRIAGE DR SW, OLYMPIA, WA 98502) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND PROVIDED CASE NUMBER: CAS14971661. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139663October 11, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE DEALER (SHEEHY FORD LINCOLN OF RICHMOND, 10601 MIDLOTHIAN TURNPIKE, RICHMOND, VA 23235, (804) 794-0500) CONFIRMED THAT THE PART WAS UNAVAILABLE AND STATED THAT THE CONTACT WAS PLACED ON A WAITING LIST. THE DEALER STATED THAT THERE WAS NOT AN OPTION FOR A LOANER VEHICLE DUE TO A LIMITED SUPPLY OF LOANER VEHICLES. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139392October 10, 2018
AIR BAGS
I HAVE RECEIVED 2 LETTERS ABOUT AIR BAG RECALL, I HAVE REPEATEDLY CALLED VAUGH FORD IN OAKDALE LOUISIANA TO HAVE MY AIRBAGS REPLACED. I AM TOLD THEY CAN NOT GET THE PLACEMENT AIRBAGS. I CALL EVERY MONTH AND RECEIVE NO SATISFACTION, I RECEIVED A LETTER FROM THE DMV OF LOUISIANA ABOUT REPLACEMENT OF AIRBAGS. CAN YOU ASSIST?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133089October 3, 2018
SERVICE BRAKES
I PURCHASED THIS CAR IN SEPTEMBER 29, 2013, WITH 3 MILES ON IT. IT CURRENTLY HAS JUST OVER 20,000 MILES ON IT. THE BRAKE BOOSTER STARTED HISSING, SQUEALING, WHEN I DEPRESSED THE BRAKES TO START THE CAR LAST WEEK, BUT I THOUGHT IT WAS BECAUSE I HAD JUST WASHED THE CAR. NOW THE CAR WAS JUST OUT OF WARRANTY. THIS SHOULD BE COVERED UNDER THE WARRANTY, BUT LINCOLN WANTS $1,000 TO REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133204October 3, 2018
AIR BAGS
AIRBAG RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133221October 3, 2018
AIR BAGS
TAKATA INFLATOR AND AIRBAG WHEN I ENTER MY VIN REGARDING THE TAKATA AIRBAGS, IT SUGGESTS THAT MY VEHICLE HAS TWO AIRBAG ISSUES FOR WHICH PARTS ARE NOT CURRENTLY AVAILABLE. WHEN I CONTACTED CUSTOMER SERVICE REGARDING THE MATTER THEY ALSO INDICATED THAT PARTS FOR MY VEHICLE WOULD NOT BE AVAILABLE UNTIL THE END OF THE YEAR. HOWEVER, MYSTERIOUSLY AFTER COMPLAINING ABOUT POOR CUSTOMER SERVICE AT THE ALBANY FORD/LINCOLN DEALERSHIP IN ALBANY, GA VIA THE 1-800 CUSTOMER NUMBER, MY VEHICLE WAS RETURNED TO ME INDICATING THAT ONE OF THE ISSUES WAS RESOLVED (PASSENGER) AND THE OTHER WAS A NON-ISSUE. AND THUS THEY TOOK NO ACTION. EVERYWHERE I'VE READ, PARTS ARE NOT AVAILABLE SO I AM CONCERNED AS TO WHY MY VEHICLE WAS ALL OF A SUDDEN "FIXED" WHEN I BEGAN FILING COMPLAINTS ON MY LOCAL DEALERSHIP. I BELIEVE IT IS POSSIBLE THAT I AM DRIVING AROUND A TICKING TIMEBOMB THAT HAS NOT YET BEEN FIXED THUS JEOPARDIZING ME AND MY PASSENGERS. I THINK THEY ARE ENGAGING IN SHADY BUTISINESS PRACTICES LOCALLY, BUT AS OF LATELY THIS SEEMS NATIONALLY TO BE A COMPANY-WIDE FORD/LINCOLN PHILOSOPHY, AND THE LOCAL DEALERSHIP IS JUST A SYMPTOM, NOT THE CAUSE. FROM JUNE 2018 UNTIL OCTOBER 3, MY VEHICLE WAS STORED AT THE FORD/LINCOLN DEALERSHIP AND I WAS IN A RENTAL VEHICLE. MY VEHICLE WAS RETURNED TO ME BY THE DEALERSHIP ON OCTOBER 3, 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132977October 2, 2018
SERVICE BRAKES
I WAS DRIVING ON THE HIGHWAY TO SCHOOL WITH MY CHILDREN IN THE VEHICLE, AS TRAFFIC BEGAN TO SLOW I WENT TO DEPRESS THE BRAKE PEDAL AND THE VEHICLE WOULD SIMPLY NOT SLOW. THE PEDAL LITERALLY WAS DOWN TO THE FLOOR. I LUCKILY HAD PROVIDED MYSELF WITH ENOUGH DISTANCE TO HAVE TIME TO SLOW DOWN AND AVOID AN ACCIDENT. I WILL NOT JEOPARDIZE THE SAFETY OF MY CHILDREN, MYSELF OR OTHER DRIVERS ON THE ROAD. I AM FORCED TO RESOLVE THIS ISSUE EITHER WAY BUT IT IS VERY OBVIOUS THAT LINCOLN HAS A PROBLEM THAT HAS CARRIED OVER TO THE MANUFACTURED DATE OF MY VEHICLE. THIS IS A DISASTER JUST WAITING TO HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132719October 1, 2018
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
WHILE DRIVING MY VEHICLE CHANGES FROM AUTOMATIC TO SORTS MODE AND SHOWS SHIFT CHANGING ON DASH, WHICH CAUSES IT TO GO FROM ANY SPEED TO 5MPH INSTANTLY. IT PULLS CAR BACK AND CAUSES SUDDEN SPEED CHANGE AND IS VERY DANGEROUS. I HAVE TAKEN IT TO THE DEALER SINCE PURCHASED VARIOUS TIMES AND THE STILL DO NOT FIND ANYTHING AND I AM STILL PAYING FOR THE CAR THAT I BOUGHT A YR AGO WHILE IT CONTINUES TO DO THE SAME THING. LAST TIME IT HAPPENED WAS SEPT 15 2018 (HAS HAPPENED OVER 20 TIMES).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132256September 29, 2018
UNKNOWN OR OTHER
CARBON DIOXIDE COME INTO CAB EVERY TIME YOU PRESS ON GAS.I HAVE CARBON DIOXIDE MONITORS TO PROVE IT HAPPENS LINCOLN HAS TRIED TO FIX IT 3 OR 4 TIMES .THERE ANSWER ,THEY CANNOT FIX PROBLEM THIS PROBLEM HAS SHOWED UP IN OTHER VEHICLES . THE ENGINE IS 6 CYLINDER MODEL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132262September 29, 2018
SERVICE BRAKES
WHILE DEPRESSING THE BRAKE PEDAL, A HISSING NOISE CAN BE HEARD COMING FROM THE VEHICLE AND THE PEDAL EFFORT REQUIRED TO STOP THE VEHICLE HAS BECOME HARDER. WHILE INVESTIGATING THIS MATTER, MY MECHANIC FOUND A RECALL CONCERNING THE EXACT SAME ISSUE I WAS HAVING ON THE SAME EXACT MAKE, MODEL, AND YEAR AS MINE (RECALL NUMBER 13NO2). WHEN I WENT TO THE FORD SERVICE DEPARTMENT, I WAS TURNED AWAY AS MY VIN WASN'T FOUND UNDER THAT RECALL EVEN THOUGH THEY ACKNOWLEDGED THAT MY VEHICLE WAS HAVING THE SAME ISSUES AS THE RECALL STATED FOR THE EXACT SAME VEHICLE AS MINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132282September 29, 2018
WHEELS
SWOLLEN LUG NUTS. CANNOT PLACE SOCKET WRENCH ON LUG NUT TO REMOVE TIRE PER FORD DEALER. VEHICLE WAS STATIONARY IN FOR TIRE ROTATION AT FORD DEALERSHIP. WILL CAUSE ISSUE WITH FLAT TIRE ON THE ROAD IF UNABLE TO CHANGE FLAT TIRE DUE TO SWOLLEN LUG NUTS. SHOW LOW FORD IN SHOW LOW ARIZONA IS THE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132111September 28, 2018
AIR BAGS
TAKATA RECALL I WAS TOLD I GET A RENTAL WHILE WAITING FOR THIS PART TO BE AVAILABLE. THAT WAS THREE MONTHS AGO. I AM STILL NOT IN A RENTAL AND I DRIVE MY VEHICLE EVERYDAY WITH MY CHILDREN'S LIFE AT RISK. THIS IS RIDICULOUS AND I WANT SOME SORT OF RESOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131937September 27, 2018
AIR BAGS
THE ORIGINAL RECALL IS FROM APRIL 2016. SINCE THAT TIME I COULD NOT HAVE A PASSENGER IN THE VEHICLE. IN MAY 2018 I WAS OFFERED A RENTAL CAR BECAUSE NOW I CANNOT DRIVE MY VEHICLE AT ALL. MY CAR HAS BEEN SITTING IN MY DRIVEWAY NOW SINCE JULY 3RD AND I AM FORCED TO DRIVE A RENTAL THAT IS NOT COMPARABLE TO MY MKX. ALSO, IT IS QUITE INCONVENIENT SINCE EVERY 30 DAYS I HAVE TO RENEW THE RENTAL AGREEMENT WHICH INVOLVES ME GOING TO TWO DIFFERENT PLACES FOR PAPERWORK AND TAKES ABOUT AN HOUR EACH TIME. I HAVE HAD 4 DIFFERENT AGREEMENTS SO FAR BECAUSE WHEN I WAS AWAY THEY WANTED THE RENTAL BACK AND WHEN I GOT HOME HAD TO GET ANOTHER RENTAL. IT HAS BEEN TIME CONSUMING AND BOTHERSOME. I WOULD LIKE TO HAVE MY OWN CAR TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131826September 26, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MCCOY MILLS FORD AT (888) 434-3145 (LOCATED AT 700 W COMMONWEALTH AVE, FULLERTON, CA 92832) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER STATED THAT THE PART WOULD BECOME AVAILABLE THE THIRD QUARTER OF THE YEAR. THE CONTACT WAS REFERRED TO LINCOLN SOUTH COAST (LOCATED AT 1405 AUTO MALL DR, SANTA ANA, CA 92705, (657) 231-5300) FOR A LOANER VEHICLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131470September 25, 2018
AIR BAGS
TAKATA RECALL PASSENGER AIR BAG LIGHT GOING OFF AND ON. IT HAS BEEN DOING IT FOR A LONG TIME AND CONTINUES. RECEIVED RECALL NOTICE. PARTS ARE STILL NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131629September 25, 2018
STRUCTURE:BODY
DRIVER DOOR AJAR LIGHT WILL NOT GO OUT...CAUSING INTERIOR LIGHTS TO STAY ON AFFECTING VISIBILITY AT NIGHT,,,AND CAUSING BATTERY TO RUN DOWN... VEHICLE HAS ONLY BEEN DRIVEN 27,000 MILES ...VEHICLE WAS IN MOTION ON A CITY STREET WHEN THIS WAS NOTICED...ALSO DOORS WILL NOT LOCK AND ALARM WILL NOT SET WHEN PARKING WHEN THIS DOOR SWITCH MALFUNCTIONS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131036September 24, 2018
UNKNOWN OR OTHER
I WAS IN BACK OF MY MKX IN DRIVEWAY OF MY SISTERS HOME. I WAS TRYING TO GET THE TAILGATE DOOR TO OPEN AND IT WOULDN'T OPEN. I TRIED THREE TIMES TO OPEN WITH THE RELEASE BUTTON. IT WOULD NOT OPEN. SO I WENT OPENED AND STOOD AT THE DOOR TO PRESS THE RELEASE BUTTON FROM INSIDE TWICE AND IT STILL WOULDN'T OPEN THE TAILGATE. AS MY SISTER WAS COMING OUT OF HER HOME SHE WAS YELLING FOR ME TO MOVE MOVE BECAUSE I HAD NOT NOTICED THAT THE MKX WAS ROLLING OUT OF DRIVEWAY. WITH ME STILL STANDING OUTSIDE OF IT. I FINALLY JUST FEEL BECAUSE I COULDN'T KEEP UP OR JUMP IN TO STOP IT. I FELL TO CEMENT IN MIDDLE OF STREET. MY SISTER KEPT YELLING FOR ME TO MOVE AS THE MKX WAS ROLLING AND THE WHEELS WERE TURNING TOWARDS MY LEGS. THANK GOD IT DIDN'T RUN OVER ME. THIS WAS A HORRIBLE AND SCARY EXPERIENCE. MY SISTER GOT IN THE MKX TO GET IT OUT OF THE STREET. SHE SAID IT WAS IN REVERSE. IT WAS IN PARK FOR A FACT AS I WAS IN THE BACK FOR MINUTES TRYING TO OPEN THE TAILGATE. THIS HAPPENED ON 1426 PEPPERTREE LN 77015 WHERE MY SISTER LIVES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131084September 24, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKX. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (BILL ALEXANDER FORD LINCOLN MERCURY, 801 E 32ND ST, YUMA, AZ 85365, 928-344-2200) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130614September 21, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JIM SNEAD FORD (2401 W MAIN ST, WAYNESBORO, VA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130657September 21, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (HEMPSTEAD FORD, 301 N FRANKLIN ST, HEMPSTEAD, NY 11550, (516)-483-7200) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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