Lincoln MKX Complaints

1,418 consumer complaints on file.

#11460476April 12, 2022
SERVICE BRAKES
The contact owns a 2009 Lincoln MKX. The contact stated while driving 45 MPH and depressing the brake pedal, the vehicle failed to stop immediately. The contact stated there was no warning light illuminated. The contact stated she continued to pump on the brake pedal until the vehicle began to decelerate. The contact took the vehicle to the local dealer, where it was diagnosed with needing the Hydraulic Control Unit (HCU) to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 162,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460533April 12, 2022
AIR BAGS
The contact owns a 2007 Lincoln MKX. The contact received a notification for NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was unavailable. The dealer had been notified of the issue and confirmed that parts were not yet available. The contact stated that the driver’s and passenger’s side airbag warning lights were illuminated. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 230,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460540April 12, 2022
AIR BAGS
The contact owns a 2009 Lincoln MKX. The contact received a notification for NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459632April 5, 2022
SERVICE BRAKES
In 2021 had an issue with brakes failing and becoming unresponsive/difficult to press almost causing a crash. Vehicle was inspected and the dealer replaced the brake booster and a vaccum line. This didn’t fix the issue. Recently had the same problem occur again where the brakes are intermittent and sometimes become soft and sink to the floor while driving. Apparently a bunch of people have been having this issue and the fix for it is to put your vehicle into reverse going 20mph and to slam on the brakes several times until the brakes become firm. Apparently there must be an issue with the ABS/HCU having a valve stick. Have seen Ford and Lincoln recall older cars up to 2010 in the past few years for DOT 3 causing corrosion to cause valve in HCU to stick. Remedy had dealer flush DOT 3 brake fluid and put DOT 4 and change HCU and master cylinder cap to say DOT 4 fluid. No recalls for my 2014 but I believe this is definitely a safety issue that should be addressed. https://m.youtube.com/watch?v=EqIkUE46Kvk
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459743April 5, 2022
WHEELS
Brought vehicle into the dealer for tire rotation service. They said they could not take my wheels off the car because the lug nuts have become swollen. This is a common condition where the chromed metal lug nut covers become separated from the lug nuts and expand such that the lug nut socket no longer fits. This means that I can't remove a wheel to fix a flat on the road which become a real hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459501April 4, 2022
STRUCTURE:BODY
Vehicle (SUV) floor board and truck had standing water from unknown source. Suspect rear hatch and/or glass roof design allows for environmental contamination to enter. Water travels down to floor and pools. For example, spare tire was found to be submerged. Rear seat and trunk carpeting were moist (saturated) to the touch. Concern: If water in the vehicle is undetected and is allowed to pool for long periods of time, three things will happen: 1. Accelerated corrosion and loss of function for any electrical wiring. 2. Standing water can develop mold, impacting air quality through long term and repeated exposure. Impact of vehicle occupants health. (In our instance, Mom & newborn) 3. Accelerated corrosion of vehicle internal structure. For example, seat fasteners. Item was discovered by third party service center and dealership is investigating root cause now. Dealer commented this is a problem more common with other models in the same family but not the model of this vehicle. No warning or indicator of the problem was present.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458318March 25, 2022
AIR BAGS, SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT, ENGINE
The contact owns a 2008 Lincoln MKX. The contact stated that while operating the vehicle the ABS, air bag, and check engine warning lights remained illuminated. The vehicle was taken to an independent mechanic who replaced the ABS sensor; however, the failure persisted. The local dealer and manufacturer were not notified of the failure. The failure mileage was 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458101March 24, 2022
SERVICE BRAKES, UNKNOWN OR OTHER
Our Lincoln MKX had a failure of its power brake booster showing no warning indicator light on the dashboard. The brakes felt like they had air in the lines and excessive pumping was needed to build pressure on the brake pads which eventually needed to be pushed close to the floor in order to stop. We made an appointment at the Ford Dealership. But, since it was a long distance from our home, and not to put us in danger of getting into an accident, we made it to the closest brake repair business we could find that was close to our home. It was found that our Power Brake Booster & Brake Master Cylinder needed to be replaced. We are the 2nd Owners of this Vehicle & we learned that there was an a Customer Satisfaction Program 13N02 - Supplement #1 for certain 2010-2013 Model Year MKX (& Edge) Vehicles that had an Extended Warranty Coverage on Brake Boosters. Our car VIN # falls in the timeframe of this. Moreover, when the Vehicle was purchased from the Ford/Lincoln Dealership, it had 33,341 miles on it & it now only has 51,920. The Customer Satisfaction Program repairs the issue with the power brake booster at no cost within 10 years & on cars up to 150,000 miles. We had to pay out of pocket for our repair & need assistance in getting reimbursement for this expense. This unsafe occurrence also lead to having to replace a Stop Lamp Switch on 02/4/22 which failed & we were charged again (in less than a month's time) for another switch. It was also found on that repair that the booster mount on the inside under the dashboard was not tight & it had a stripped fastener. Now it is being recommended that a removal of the brake booster & master cylinder be inspected for proper installation and that a cut-out of that stripped fastener be done. Access to this requires removal of the instrument panel & steering column to access the firewall to get to the fastener. Invoices related to all this are attached for review except for the last noted recommendations.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458062March 23, 2022
FUEL/PROPULSION SYSTEM
We saw something leaking onto our driveway from inside the garage a couple weeks ago. I verified it was leaking from underneath the engine area of my car but didn't think anything else about it. A week later I went somewhere and was gone about an hour and came back and parked in the garage. I came back into the garage maybe a half hour later and it smelled like gas. I looked and noticed it dripping under the engine area again. I took my car to a shop (QualTech Automotive 620 in Austin, TX) and they called me today and said there was a fuel leak. They think it is by the rollover valve. I have not seen any pictures of this. They stated the only way to fix it is to replace the entire fuel tank. $$$$ There were no check engine lights or any other warnings to notify me of this issue. If I had not parked it in a garage and smelled the fuel smell, I might not have known about this for a while possibly. My SUV has 94,067 miles on it and has not had any collisions or anything like that recently that could have caused this fuel leak.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456583March 14, 2022
AIR BAGS
Takata Recall. The contact owns a 2010 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454806March 2, 2022
AIR BAGS
The contact owns a 2010 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451864February 14, 2022
SEATS
The front seat when we had to come to a stop the seat bounced forward and then back. Very dangerous. This should be a recall. I have many read letters of this happening for many others. It is an accident waiting to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450657February 6, 2022
POWER TRAIN
Automatic transmission is slipping badly. Results in temporary loss of power & speed. Taking my foot off the gas pedal, for two-to-three seconds, seems to remedy the situation. It's quite scary losing control of the vehicle during that period. Below, I am identifying an "approximate date"; however, this issue has been ongoing for quite some time - At least one, perhaps two, years. A mechanic's remedy may be checking the transmission fluid, or having the fluid replaced. I ensure I keep the fluid at its' proper level and I'm not replacing the fluid. I don't believe any transmission fluid ever needs draining and replacing - I think that's a scam when it's suggested!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449752February 1, 2022
SERVICE BRAKES
The braking system failed to adequately stop the car. In contacting the Lincoln Customer Service, this failure mode is associated with a Lincoln Customer program # 13N02. This program has a 10 years or 150000 miles limit for repair. The vehicle (MKX - 2012) has 65000 miles and was purchased 12/20/2011. It is 1 month out of the defined period. The car has only been driven a few hundred miles since 2020 due to illness and death of the owners. The brake system is a safety device and should not be considered a "Customer Care" program with limits as noted above. The failure of a breaking system will cause potential personal injury including death and should be reconsidered as a safety recall or the program should be extended. The incident of a major traffic accident on the highway was avoided that would have involved multiple cars if not taking evasive action in the median. The problem was confirmed by a dealer, verbally given the operation of the brake system. There were no warning lamps or any other indication prior to the incident. The VIN: [XXX] Thank you for your follow-up of this situation. [XXX], [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449768February 1, 2022
ENGINE
The contact owns a 2016 Lincoln MKX. The contact stated while driving approximately 65 MPH, the vehicle stalled without warning. The contact stated complete failure warning message was displayed. The contact was able to pull over and restart the vehicle and functionality was returned. The vehicle was taken to a local dealer but was not diagnosed. The manufacturer was not informed of the failure. The failure mileage was approximately 43,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448192January 20, 2022
AIR BAGS
Takata recall. The contact owns a 2008 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) and contacted the manufacturer for assistance with locating a dealer who had the parts for the recall repair; however, the manufacturer informed her that the local dealers did not yet have parts for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448021January 19, 2022
UNKNOWN OR OTHER
A/C and Heater control; A/C blows cool on passenger side and blows hot on driver side
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447310January 13, 2022
SERVICE BRAKES
The contact owns a 2013 Lincoln MKX. The contact stated while driving approximately 50 MPH and attempting to depress the brake pedal, the brake pedal went all the way to the floorboard and failed to stop the vehicle within a reasonable time frame. The contact was able to pull over and restart the vehicle after waiting approximately 10 minutes. The contact stated no warning light was illuminated. The vehicle was not taken to a local dealer to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was 125,482.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447390January 13, 2022
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2010 Lincoln MKX. The contact stated that the headlights failed to illuminate as needed. The dealer was made aware of the failure. The vehicle was taken to an independent mechanic who replaced the headlight bulbs and wires; however, the failure recurred. The vehicle was taken back to the mechanic, who diagnosed that the headlight wiring harness kept disconnecting. The vehicle was not repaired. The manufacturer was contacted however, the contact was not able to speak to a live representative. The failure mileage was approximately 159,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446290January 5, 2022
AIR BAGS
Manufacturer has not supplied the front air bag replacement part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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