Kia Soul Complaints

5,626 consumer complaints on file.

#11407523April 11, 2021
ENGINE
A CHECK ENGINE LIGHT ASSOCIATED WITH THE CODE P050A CONTINUES TO REPOPULATE ON MY FAULT CODES. I HAVE TAKEN THIS TO THE DEALERSHIP SEVERAL TIMES AND BEEN CHARGED MONEY OUT OF MY POCKET WITH NO RESOLUTION. I AM CONCERNED ABOUT THE DRIVABILITY OF THE VEHICLE AND ANY FUTURE ISSUES THAT MAY ARISE AS A RESULT OF THIS CHECK ENGINE LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407407April 10, 2021
ENGINE
ENGINE IS COMSUMING TOO MUCH OIL TOO FAST. HAD OIL CHANGED RECENTLY AND BEFORE IT WAS TIME TO GET IT CHANGED AGAIN THE OIL LIGHT ON THE DASHBOARD CAME ON. TOOK CAR TO PLACE TO WHERE THEY CHANGED THE OIL LAST TIME AND THEY CHECKED THE OIL AND SAID THE LEVEL WASN'T EVEN HIGH ENOUGH TO TOUCH THE DIPSTICK. CAR IS NOT DRIVEN THAT MUCH NOR IS IT LEAKING OIL. TECH SAID TO SEE IF THERE IS A RECAL FOR THIS AS HE REMEMBERS THERE MAYBE BEING ONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407096April 8, 2021
UNKNOWN OR OTHER
MY CHECK ENGINE LIGHT HAS BEEN ON FOR A WEEK. I'VE TAKEN IT TO THE DEALER THREE TIMES BEFORE AND WAS TOLD IT HAD A CODE OF P05A. THEY ALSO SAID THAT THEY CAN'T FIX IT. I'VE EVEN SPOKEN TO KIA, AND WAS TOLD THAT THEY ARE WORKING ON A SOLUTION. I DON'T WANT TO BE DRIVING AND SOMETHING MAJOR HAPPENS TO MY CAR AND I GET INJURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407134April 8, 2021
ENGINE
WHILE DRIVING AND ACCELERATING. MY CAR LOSES POWER AND SLOWS DOWN. BLUE SMOKE COMES OUT OF TAILPIPE AND SMELLS LIKE OIL. I HAVE A 2016 KIA SOUL. I HAVE NOTICED WHERE THERE WERE RECALLS FOR 2016 KIA SOUL. MY CAR HAS ALOT OF THESE PROBLEMS BUT I HAVE NOT RECEIVED INFORMATION ABOUT A RECALL. PLEASE LET ME KNOW IF MY CAR IS INCLUDED IN THE RECALL. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406849April 7, 2021
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNED A 2015 KIA SOUL. THE CONTACT STATED WHILE DRIVING AT 70 MPH, THE CONTACT SMELT SMOKE FROM THE INSIDE OF THE VEHICLE. THE CONTACT STATED UPON TRYING TO STOP THE VEHICLE, THE BRAKES WOULD NOT ENGAGE WHEN DEPRESSED AND THE GEAR SHIFTER WOULD NOT CHANGE GEARS. THE CONTACT THEN STATED THAT FLAMES AROSE FROM THE BOTTOM OF THE VEHICLE ONTO THE HEADREST AND UP TO THE DASHBOARD AND WINDSHIELD. THE CONTACT WAS THEN ABLE TO UNBUCKLE HER SEATBELT AND JUMP OUT THE VEHICLE WHILE THE VEHICLE WAS STILL MOVING. THERE WERE NO CRASH OR INJURIES DUE TO THE FIRE. THE FIRE DEPARTMENT WAS CONTACTED AND WAS ABLE TO EXTINGUISH THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN IMPOUND LOT. THE CONTACT HAS NOT NOTIFIED LOCAL DEALER OR INDEPENDENT MECHANIC. THE VEHICLE HAS NOT BEEN DIAGNOSED OR REPAIRED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER HAS NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11406877April 7, 2021
ENGINE
MY VEHICLE'S MALFUNCTION LIGHT CAME ON AND IT BEGAN TO LOSE POWER OFF AND ON GOING DOWN THE TURNPIKE. SINCE THEN, IT SOMETIMES WON'T START EVEN THOUGH IT SOUNDS LIKE IT IS GOING TO. IT CONTINUES TO HAVE THESE PROBLEMS INTERMITTENTLY. WHEN A DIAGNOSTIC TOOL WAS HOOKED UP TO IT, IT BROUGHT UP THE FOLLOWING CODES: P0420 (CATALYST SYSTEM EFFICIENCY BELOW THRESHOLD), P0336 (CRANKSHAFT POSITION SENSOR "A" CIRCUIT RANGE/PERFORMANCE. I BELIEVE THIS MAY BE RELATED TO RECALL #19V120000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406911April 7, 2021
ENGINE, POWER TRAIN
BLOWN ENGINE AFTER SOME WORK WAS DONE UNDER CURRENT RECALL (CATALYTIC CONVERTER REPLACEMENT)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406963April 7, 2021
ENGINE
ENGINE FAILURE DUE TO SAME ISSUE THE 2016 SOUL HAS A RECALL FOR. TRAVELING ON HIGHWAY WITH A SUDDEN LOSS OF ACCELERATION FOLLOWED BY POWER STEERING LOSS. WAS ABLE TO GET OFF HIGHWAY BUT IT TOOK PRESSING HARD ON BRAKES AND PULLING E-BRAKE TO GET THE VEHICLE STOPPED. SERVICE CENTER SAYS IT'S THE SAME PROBLEM FOUND IN 2016 SOUL BUT KIA WON'T APPROVE CLAIMS FOR 2017 SOUL AS THEY AREN'T OFFICIALLY PART OF RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406592April 6, 2021
ENGINE
2015 KIA SOUL. CONSUMER WRITES IN REGARDS TO AN UNREPAIRED RECALL ISSUE. *AS *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406745April 6, 2021
ENGINE
RECEIVED A RECALL NOTIFICATION DATED JANUARY 25, 2021 REFERENCING A POTENTIAL OF AN ENGINE FIRE. THE NOTICE INDICATED TWO MIL LIGHTS, CHECK ENGINE AND OIL. THE VEHICLE HAD BEEN ILLUMINATING THESE LIGHTS FOR APPROXIMATELY 6 WEEKS. HOWEVER, THEY WOULD NEVER STAY ILLUMINATED; CONTINUED TO TURN ON AND OFF. VISITED THE LOCAL KIA DEALERSHIP, SUSSMAN KIA OF ROSLYN, PA. INFORMED THAT THE PROBLEM WAS A LEAKY OIL PAN. PART WAS ORDERED. SCHEDULED AN APPOINTMENT FOR MARCH 24. INFORMED PRIOR TO PICKING IT UP THAT THE OIL PRESSURE SWITCHED HAD TO BE REPLACED. KIA WAS ONLY COVERING THE OIL PAN. I HAD TO PAY FOR THE OIL AND THE PRESSURE SWITCH. AT NO TIME, WAS I INFORMED OF ANY POTENTIAL DAMAGE TO THE ENGINE. HOWEVER, ON APRIL 3, DRIVING ON A MAJOR HIGHWAY, THE VEHICLE STALLED. I ALMOST WAS RAMMED BY A TRACTOR TRAILER. THE VEHICLE HAD TO BE TOWED TO A REPAIR SHOP. ON APRIL 6, I WAS INFORMED THAT THE CAM AND ENGINE TIMING WERE THE ISSUES. THE ENGINE HAS TO BE COMPLETELY DISASSEMBLED. CONTACTED SUSSMAN KIA AND WAS INFORMED THAT THEY COULD ONLY DO WHAT KIA CORPORATION INSTRUCTED, THERE WAS NO CHECK ENGINE LIGHT DATA IN THE COMPUTER, AND THAT THE ENGINE PROBABLY BECAME DAMAGED BY THE LOST OF OIL. SUSSMAN KIA RELINQUISHED MY VEHICLE BEING AWARE THAT THIS COULD BE A PROBLEM. AGAIN, I WAS DRIVING ON THE I-476 HIGHWAY. I COULD HAVE BEEN KILLED. KIA IS ONLY CONCERNED ABOUT THE BOTTOM LINE, NOT LIVES THAT COULD BE IMPACTED BY THEIR NEGLIGENCE. KIA MANUFACTURES VEHICLES THAT ARE CLEARLY UNSAFE AND THEN CONTINUES WITH POOR MAINTENANCE EVEN WITH THEIR OWN RECALLS. THEY "TIES" THEIR OWN DEALERSHIP HANDS IN REPAIRS; LIMITING WHAT KIA WILL PAY FOR UNDER WARRANTY. I HAD TO PAY FOR AN OIL PRESSURE SWITCH THAT ACTUALLY WAS FAULTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406779April 6, 2021
FUEL/PROPULSION SYSTEM, POWER TRAIN
BOUGHT BRAND NEW. AT 32K MILES (4MONTHS AFTER 30KTUNE UP) ENGINE LIGHT CAME ON. TOOK TO EARNHARDT KIA IN PHX. WHO INITIALLY STATED THERE WAS 'SOMETHING BROKEN IN THE TRANSMISSION' AFTER A FEW HOURS THEY THEN STATED THE CAR HAD 'INTERNALLY OVERHEATED AND THERE WAS COMBUSTIBLE GASES IN THE RADIATOR. THE THERMOSTAT NEVER INDICATED OVERHEATING. COOLANT RESERVOIR WAS BONE DRY (AFTER FILLING IT THE DAY BEFORE). AFTER 31 DAYS AT KIA A NEW HEAD GASKET WAS PUT ON.. THOUGH I WAS TOLD THE CAR WAS GETTING A NEW ENGINE. I ASKED THE DEALER ON EACH CALL... WHAT ABOUT THE TRANSMISSION WHEREAS I WAS TOLD KOA WOULD MAKE SURE EVERYTHING WOULD BE FIXED BEFORE RETURNED. CAR WAS RETURNED TO ME ON 2/21. ON 4/1 AFTER DRIVING 380(+/-) MILES FROM PHX TO SAN DIEGO TO SEE MY MARINE DEPLOY, THE CAR BEGAN TO SURGE, RPMS SKYROCKETED AND CAR BARELY MADE IT UP HILL. SURGING CONTINUED, UNTIL IT BEGAN TO SLIP AND I PULLED OFF THE ROAD AND INTO A SHOPPING CENTER. CAR TOWED TO ESCONDIDO KIA WHO KINDLY GAVE ME A LOANER. NOW BACK IN AZ, I AM TOLD THAT WHEN IT'S FIXED, TRANSPORT TO ME IS UNLIKELY AND IF APPROVED KIA DOES NOT GUARANTEE AGAINST ANY DAMAGE DURING TRANSPORT. ITS A NEW CAR! DUE TO MEDICAL NEEDS HERE, DRIVING 6.5 HOURS THERE AND THEN BACK JUST ISN'T FEASIBLE. KIA DOESNT CARE. I WILL BE OUT OF THIS CAR ASAP AND YOU CAN BET MY NEXT WILL NOT BE A KILLER KIA!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406407April 5, 2021
POWER TRAIN
MY TRANSMISSION IS SLIPPING AND WILL NOT SHIFT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406412April 5, 2021
ENGINE, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE OIL WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE CONSUMED OIL VERY QUICKLY. THE VEHICLE WAS TAKEN TO FRED BEANS KIA OF LANGHORNE (1801 LINCOLN HWY, LANGHORNE, PA 19047) WHERE IT WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE CONTACT RELATED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406569April 5, 2021
ENGINE, POWER TRAIN
WITH NO WARNING MY CAR COMPLETELY STOPPED WORKING, NO ENGINE LIGHT EVER CAME ON, MY OIL CHANGES WERE UP-TO-DATE, AND IT WAS DIAGNOSED WITH ROD KNOCK WHICH IS WHAT EVERYBODY ELSE ON HERE IS SAYING. HOW IS THERE NOT ALREADY A RECALL ON THIS YEAR???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406532April 5, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, STEERING
HAD CAR 1 WEEK - 204 MILES. POWER STEERING WARNING LIGHT CAME ON WHILE I WAS DRIVING 55. THEN THE TIRE PRESSURE LIGHT. THEN ALL WARNING LIGHTS. HEADLIGHTS AND INTERIOR LIGHTING OFF AND ON THEN FINALLY JUST OFF. PULLED INTO PARKING LOT WHERE ALL SYSTEMS STOPPED WORKING. WAS NOT ENOUGH POWER TO CLOSE SUN ROOF. NO POWER DOOR LOCKS - HAD TO OPERATE MANUALLY. CAR TOWED TO DEALER. THANKFULLY I AM A STRONG PERSON AND WAS ABLE TO GET OFF THE HIGHWAY AND INTO A PARKING LOT WITHOUT INCIDENT. I AM NOT SURE HOW THAT HAPPENED SINCE I DID NOT EVEN HAVE WORKING HAZARD LIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406190April 3, 2021
STRUCTURE:BODY
PURCHASED CAR WITH DEALER PROMISE TO FIX BOTH DOORS. FIXED ONE AND IGNORED MY MANY REQUESTS TO FIX IT. DOOR DOESN'T CLOSE, MANAGER SAID IT WAS FROM SEATBELT. IT ACTUALLY HAD BEEN BROKEN INTO BEFORE PURCHASE WHICH HE DENIED. KEPT CHANGING STORY. LED ME TO A MENTAL BREAKDOWN. STILL LIES AND REFUSES TO HELP. BELITTLES, DEHUMANIZES AN INSULTS ME. THREATENS ME WITH EVEN WORSE TREATMENT. ACCUSED ME OF HAVING PERSONAL VENDETTA AND SUDDENLY MY HOUSE IS IN FORECLOSURE HE HAS INFLUENCED TOWN HALL. CHAD BOUCHARD TOLD ME HE KNOWS A GIRL WHO WORKS THERE AFTER I FILED POLICE REPORT. HE WANTED MORE INFO, ILLEGALLY. FOR OVER A YEAR I'VE BEGGED FOR HELP. I HAVE PHOTOS FROM SITE WITH 1 PHOTO FROM AN ALMOST IDENTICAL CAR WITHOUT THE DRIVER'S SIDE BASHED IN BUT THE DAMAGE SHOWING THAT THE OTHER DOOR DOESN'T CLOSE. THEY REFUSE TO LET ME SPEAK TO ANYONE OTHER THAN THE OWNERS SON WHO CLAIMS TO HAVE PICTURES OF CAR BEFORE DAMAGE. HE HAS NOT DONE SO BECAUSE THEY DON'T EXIST. ODDLY, AFTER THIS TRANSACTION THE SALESMAN NO LONGER WORKS THERE. DON'T KNOW WHERE IT HAPPENED THEY PASSED THE INSPECTION AT THE DEALERSHIP. SHADY! I TURNED DOWN THE INSURANCE MONEY ONCE CHAD ACCIDENTALLY ADMITTED TO DAMAGE. RAIN AND ICE GET IN. I CAN HEAR WIND, WHISTLING AND IT RATTLES. I BELIEVE THEY BANDAIDED IT BECAUSE DOOR DID CLOSE DURING TEST DRIVE, I BELIEVE. SALESMAN ONLY LET ME DRIVE IT LESS THAN A MILE. I DON'T FEEL SAFE IN THIS CAR THAT I PAID OVER $11,500 FOR. I CAN'T SELL IT, TRADED IN, ETC. NOT SURE IF IT WILL PASS INSPECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405740March 31, 2021
POWER TRAIN
WHILE DRIVING ON THE FREEWAY AT 70 MPH, THE VEHICLE BEGAN TO 'SURGE,' THE RPM VARYING ERRATICALLY BETWEEN 2000-3000 RPM. WE GOT OFF THE HIGHWAY AND STOPPED AT A LIGHT'WHEN THE LIGHT TURNED GREEN, I PRESSED THE ACCELERATOR AND THE ENGINE ACCELERATED BUT THE CAR REMAINED STATIONARY. FINALLY, WITH THE RPM AT ABOUT 4000, WE WERE ABLE TO SLOWLY DRIVE INTO A PARKING LOT. NO CHECK ENGINE LIGHT. WE GOT A TOW TO THE NEAREST DEALER. THE SERVICE DEPT ANALYZED THE PROBLEM, AND SAID WE NEEDED A NEW TRANSMISSION. THE NEW 'SOFT' DATE TO RECEIVE THE TRANSMISSION IS 13 APR, ALMOST SIX WEEKS AFTER THE ORIGINAL TRANSMISSION FAILURE ON 2 MAR. THE CAR HAS LESS THAN 3000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405777March 31, 2021
STEERING
THE STEERING WHEEL OF MY KIA SOUL 2020 HAMMER. I WAS UNABLE TO START THE CAR AS THE STEERING WHEN BECAME STUCK..JAMMED. CALLED A TOWN TRUCK TO TOWED INTO THE KIA DEALER FOR REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405811March 31, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
SEEMS THE CHECK ENGINE LIGHT COMES ON AND OFF AND WHEN TAKEN TO THE DEALERSHIP. THEY CANT FIND NOTHING WRONG WITH IT. THE CHECK ENGINE LIGHT CAN STAY ON FOR DAYS AND THE ENGINE RUNS RUFF. WHEN THIS IS TOLD AT THE DEALERSHIP THEY SAY THEY CANT FIND ANYTHING. THIS LIGHT IS ON WHEN THE CAR IS RUNNING WEATHER ITS SITTING STILL OR DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405840March 31, 2021
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
THE CAR ENGINE STOPPED RUNNING WHILE TRAVELING IN TRAFFIC, STEERING AND BRAKING EFFECTED, QUICKLY ROLLED TO A STOP. ENGINE TOTALLY AND QUICKLY LOST ALL POWER. HIGH PRESSURE FUEL PUMP FOUND TO HAVE BROKEN BY KIA DEALER, AND REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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