Kia Soul Complaints

5,626 consumer complaints on file.

#11404578March 23, 2021
ENGINE
THE CAR WAS PURCHASED NEW FROM A KIA DEALER IN JUNE OF 2020. IN MARCH OF 2021, WITH ABOUT 12,300 MILES THE FOLLOWING HAPPENED. WAS DRIVING THE CAR NOT ON THE FREEWAY AND THE CAR STOPPED IN THE MIDDLE OF THE STREET. BEFORE THE CAR STOPPED, NO WARNING LIGHTS WERE EVER DISPLAYED. ONCE THE CAR STOPPED, I WAS ABLE TO GET IT RESTARTED AND MOVED IT A VERY SHORT DISTANCE WHERE I PARKED IT. AFTER THE RESTART, THE ENGINE LIGHT AND OIL LIGHT WERE ILLUMINATED. THE CAR STOPPED AGAIN, WHEN RESTARTED, JUST THE OIL LIGHT ILLUMINATED. I PARKED THE CAR AND CALLED KIA ROAD ASSISTANCE AND IT WAS TOWED TO A KIA DEALER. I WAS INFORMED BY THE DEALER TODAY THAT THE CAR NEEDED A NEW ENGINE WHICH WOULD BE COVERED UNDER WARRANTY. EXPECTED REPAIR TIME IS AT LEAST THREE WEEKS AS THE ENGINE HAS TO BE SPECIAL ORDERED. I REITERATE THAT NOT ONLY DID NO WARNING LIGHTS EVER CAME ON UNTIL THE INCIDENT I DESCRIBED. KIA'S UVO ALSO SENT ME REGULAR EMAILS TELLING THE THE CARS HEALTH WAS PERFECT! THE WAY THAT THE CAR JUST STOPPED AND DIED WHILE DRIVING COULD HAVE BEEN VERY DANGEROUS IF I WAS NOT ON A STREET WITH A LOW SPEED LIMIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403886March 19, 2021
ENGINE
I BOUGHT THE KIA SOUL IN AUGUST OF 2019 AND EVERYTHING WORKED AS EXPECTED. THE MOTOR STARTED USING OIL UNEXPECTEDLY CONSUMING MORE THEN A QUART EVERY 1000 MILES ABOUT A YEAR AFTER I HAD THE CAR. THIS OIL USAGE IS NOT NORMAL. IT SHOULDN'T USE MORE THEN A QUART BETWEEN OIL CHANGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403915March 19, 2021
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED WHILE DRIVING AT 50 MPH, THE VEHICLE STALLED. THE CONTACT STATED THAT HE STARTED TO SMELL SMOKE AND NOTICED THAT THE VEHICLE STARTED TO LEAK OIL. THE VEHICLE WAS UNABLE TO RESTART AND HAD TO BE TOWED BACK TO THE CONTACT'S RESIDENCE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE). THE CONTACT STATED THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS THEN TOWED TO THE LOCAL DEALER VAN NUYS KIA (6115 VAN NUYS BLVD, VAN NUYS, CA 91401) WHERE IT WAS DIAGNOSED WITH THE ENGINE NEEDING TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD CALL THEM BACK. THE FAILURE MILEAGE WAS APPROXIMATELY 143,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11403965March 19, 2021
STRUCTURE:BODY, ENGINE, UNKNOWN OR OTHER
MY CAR CAUGHT ON FIRE. THE WHOLE CAR IS DAMAGED. THERE IS NO FRONT THE INTERIOR IS GONE. I HAVE STARTED A CASE WITH KIA. MY VEHICLE WAS GOING UP A HILL ABOUT 30 MINKES AN HOUR WHEN IT STARTED SMOKING. IT WAS PULLED OVER AND THE HOOD WAS POPPED. THE ENGINE WAS ON FIRE. SOON THE WHOLE FRONT AND MIDDLE OF THE CAR WAS ON FIRE. THIS WAS AT 14000 JERICHO STREET AT THE ENTRANCE OF BOWIE STATE UNIVERSITY IN BOWIE MD. POLICE AND FIRE DEPARTMENTS WERE CALLED.*DT*JB*DT*DT
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11403974March 19, 2021
ENGINE
AS I WAS DRIVING ON THE STREET, THE CAR CUT OFF IN THE MIDDLE OF AN INTERSECTION. ANOTHER MOTORIST HELPED PUSH CAR TO SAFETY. THE CAR WOULD NOT START WITHOUT A JUMP, AND WHEN IT WAS RUNNING, THE ENGINE WAS SHAKING. THE CHECK ENGINE LIGHT WAS ON AND BLINKING. THERE WAS A SMELL COMING FROM THE EXHAUST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403647March 18, 2021
UNKNOWN OR OTHER
PANORAMIC SUNROOF WON'T CLOSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403699March 18, 2021
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED WHILE DRIVING 35 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE SHUT-OFF INDEPENDENTLY. THE CONTACT STATED THE FAILURE PERSISTED AFTER THE VEHICLE WAS REPAIRED. THE VEHICLE WAS TAKEN TO TROPHY KIA (22020 RECREATION KARSON CA 90745, 424-306-3311) WHERE IT WAS DIAGNOSED WITH A SLUGGISH A ENGINE. THE CONTACT STATED THAT THE REPAIR WOULD BE OUT OF POCKET. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 126,310. THE CONSUMER STATED THE VEHICLE WAS TAKEN TO THE KIA DEALERSHIP TWICE FOR A SOFTWARE UPDATE TO NO AVAIL. THE CONSUMER STATED HE WAS CHARGED FOR A NEW ENGINE AND DID NOT HONOR THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403715March 18, 2021
STEERING
STEERING WHEEL INITIALLY STARTING STICKING WHEN TRYING TO CHANGE LANES OR TURN. NOW THE WHEEL CLICKS WHEN TURNED IN EITHER DIRECTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403427March 17, 2021
ENGINE
BOUGHT THIS VEHICLE USED IT'S ALWAYS USING EXCESSIVE OIL NO LEAKS ITS JUST USING EVEN WHEN IT WAS NEWER. HAD TO REPLACE THE CATALYTIC CONVERTER BECAUSE OF THE EXCESSIVE OIL BURN. HAD PROBLEMS WITH POOR ENGINE PERFORMANCE GRADUALLY UNTIL IT GOT SEVERE ENOUGH IT WAS NOT ABLE TO BE DRIVEN. TOOK IT IN FOR A RECALL ON THE ENGINE THEY STATED IT HAD PASSED ALL TEST EVEN THOUGH THERE WAS A TICKING SOUND COMING FROM THE ENGINE. ALL SO STRONG SMELL OF FUEL COMING OUT THE TAIL PIPE. FROM MY RESEARCH AT LEAST COUPLE OF THE ITEMS DISCUSSED HERE ARE COMMON WITH THESE VEHICLES. THE 1.6 HAS HAD SIMILAR ISSUES AND HAD THE ENGINE RECALLED ALTOGETHER. THE 2.0 NEEDS A RECALL AS WELL INSTEAD OF WITH TECHNICAL REQUIREMENTS TO WORK AROUND REPLACING ALL ENGINES. I THINK SOMETHING IS WRONG WITH THE DESIGN OF THE ENGINE. I'M HOPING KIA CAN RECOGNIZE & RESOLVE THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403572March 17, 2021
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE CONTACT RELATED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO BUTLER KIA (4950 CRATER LAKE AVE, MEDFORD, OR 97504) WHERE IT WAS DIAGNOSED WITH THE CATALYTIC CONVERTER NEEDING TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT HE WOULD RECEIVE A CALLBACK WITHIN 3-4 DAYS. THE FAILURE MILEAGE WAS APPROXIMATELY 123,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403583March 17, 2021
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT THE ENGINE FAILED. THE CONTACT STATED THAT THE ENGINE WAS CONSUMING OIL PREMATURELY WHICH CAUSED THE ENGINE TO STALL WITHOUT WARNING. THE VEHICLE WAS TAKEN TO CROWLEY KIA (223 BROAD STREET, BRISTOL, CT 06010, (860) 589-4444) TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO LOCATE THE ENGINE OIL LEAK. THE CONTACT STATED THAT THE STARTER WAS REPLACED HOWEVER, THE REPAIR DID NOT FIX THE FAILURE. THE VEHICLE CONTINUED TO CONSUME OIL PREMATURELY AND STALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403216March 16, 2021
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD NOT PROPERLY ACCELERATE AND DROVE SLUGGISH. THE CHECK ENGINE WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CATALYTIC CONVERTER WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, APPROXIMATELY 13 MONTHS LATER, THE CATALYTIC CONVERTER HAD FAILED A SECOND TIME AND WAS REPLACED. THE LOCAL DEALER CLASSIC KIA LOCATED AT 2920 N INTERSTATE 35E, CARROLLTON, TX 75007 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED IN 2019 UNDER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403266March 16, 2021
ENGINE, STEERING
KIA RECALLED MY ENGINE. THE ENGINE DIED YESTERDAY. KIA IS TELLING IT'S GOING TO BE MULTIPLE DAYS UNTIL THEY CAN EVEN SCAN THE CAR. THIS IS A SCAM. THEY NEED TO OFFER A LOANER OR A RENTAL IN THE MEANTIME, OTHERWISE, THEY'RE NOT FULFILLING THE REQUIREMENTS OF THE RECALL. MY HEALTH AND SAFETY ARE GREATLY AFFECTED WITHOUT MY CAR. THIS IS NOT A FREE AND SAFE REMEDY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403342March 16, 2021
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED WHILE DRIVING 60 MPH, THE VEHICLE WOULD SLOWLY START TO LOSE MOTIVE POWER AND FAILED TO EXCEED 40 MPH WITH THE ACCELERATOR PEDAL DEPRESSED. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE) AT COOPER KIA (5056 COMMERCIAL DR, YORKVILLE, NY 13495) HOWEVER, THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED WITH THE ENGINE NEEDING TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403026March 15, 2021
FUEL/PROPULSION SYSTEM
HAVE HAD PROBLEMS WITH SAME PROBLEM SINCE 2020 TOOK IT IN ROUGHLY 5 TIMES FOR SAME THING SAID WAS CATALYTIC CONVERTER THEY PUT NEW ONE IN NOT FIXED WHEN I PUSH DOWN ON GAS PEDAL IT HESITATES FOR 3-4 SECONDS THEN KICKS IN DRIVES FOR A WHILE THEN IT SHUTS IT DOWN WHEN YOU PUSH ON GAS PEDAL WHEN AT A STOP SIGN IT HESITATES AGAIN HAPPENS A LOT MORE NOW IN TRAFFIC IT HESITATES THEN KICKS IN SOMETHING IS DEFINITELY WRONG WITH CAR HAS 55329 MILES I NEED TO KNOW IF THIS UNDER WARRANTY IF ELECTRICAL OR TRANSMISSION WE ARE UNSAFE DRIVING YOU NEVER KNOW WHEN IT IS GOING TO HESITATE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403147March 15, 2021
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
WHILE DRIVING ON THE NJ TURNPIKE AT NIGHT TIME, I WENT TO CHANGE FROM THE RIGHT LANE INTO THE MIDDLE LANE AND THE CAR STALLED NOT ABLE TO PICK UP SPEED. AS THE CAR STALLED THERE WAS A FAST MOVING TRUCK WHICH WAS COMING AND THAT WAS ABLE TO SWITCH LANES FORCING ME TO MOVE INTO THE LAST LANE WHICH MADE THE CARS BEHIND ME HAVE TO COME TO A SUDDEN STOP. I THEN HAD TO PUT ON MY HAZARDS AND SLOWLY MOVE BACK OVER TO THE SHOULDER. ONCE COMPLETELY STOPPED I SHUT OFF THE ENGINE. AFTER WAITING FOR SOME TIME I STARTED THE CAR AGAIN, BUT NOTHING CHANGED. I REMAINED IN THE RIGHT LANE WITH HAZARDS ON AND DROVE THE CAR NOT BEING ABLE TO GO ABOVE 40 MPH. EVENTUALLY THE CAR GOT BACK TO DRIVING NORMAL RIGHT BEFORE ARRIVING HOME WHICH WAS ABOUT A 40 TO 50 MINUTE RIDE. THE CAR WAS TAKEN TO THE DEALERSHIP AND I LEARNED THAT THE CATALYTIC CONVERTER NEEDS TO BE REPLACED. THIS IS AFTER TAKING THIS CAR TO BE LOOKED AT TWICE AND BEING TOLD THAT THERE WAS NOTHING FOUND. NOW I FIND THAT THERE IS A RECALL ON THE CAR (NHTSA ID: 19V120000), BUT IT SAYS THAT MY VEHICLE IS NOT AMONGST THE VEHICLES RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402812March 13, 2021
ENGINE, FUEL/PROPULSION SYSTEM
MY ENGINE IS LEAKING OIL AND THERE IS SOMETHING BLINKING ON THE DASHBOARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402666March 12, 2021
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED WHILE DRIVING 15 MPH, THE VEHICLE LOSS MOTIVE POWER WITHOUT WARNING. THE VEHICLE WAS UNABLE TO BE RESTARTED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER WERNER KIA (2755 W TENNESSEE ST, TALLAHASSEE, FL 32304, (850) 632-4044) WHERE IT WAS DIAGNOSED WITH NEEDING THE ENGINE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400354March 11, 2021
ENGINE
I HAVE 2 2015 KIA SOULS AND OIL LIGHT STARTED BLINKING AT LOW RPMS WITHIN A 2 WEEKS OF EACH OTHER. I REPLACED THE OIL PRESSURE SENSOR ON MY DAUGHTERS SOUL TO FIX ISSUE. IT STARTED ON MY WIFE'S CAR THIS MORNING. I SEE RECALLS FOR OTHER KIA MODULES FOR THIS SENSOR AND LOOKS LIKE IT NEEDS TO EXPAND TO THE SOUL. GETTING A FALSE WARNING CAN MAKE YOU GET OFF THE ROAD IN HAST STINKING THERE IS A MAJOR ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400110March 10, 2021
ENGINE
TL* THE CONTACT OWNED A 2020 KIA SOUL. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE DEALER (LIFETIME KIA 4170 US-64, MURPHY, NC 28906;(828) 835-9200) WHO DIAGNOSED THAT THE CRANKSHAFT HAD FAILED HOWEVER NO REPAIR WAS COMPLETED. THE CONTACT STATED THAT SHORTLY AFTER THAT WHILE THEIR SON WAS DRIVING APPROXIMATELY 35 MPH, WHEN THEY HEARD A POP NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE THEN LOSS ALL POWER AND A NEARBY DRIVER INFORMED THE CONTACT THAT THE REAR OF THE VEHICLE WAS ON FIRE. THE DRIVER COASTED TO THE SIDE OF THE ROAD AND EXITED THE VEHICLE. THE FIRE THEN BEGAN TO GROW FAIRLY QUICKLY. THE FIRE DEPARTMENT PUT OUT THE FIRE AND A REPORT WAS MADE. THE VEHICLE WAS TOWED AND DEEMED TOTALED. THERE WERE NO INJURIES AND NO MEDICAL ATTENTION WAS NEEDED. THE CONTACT HAD SPOKEN TO THE DEALER REGARDING THE FIRE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 71,000. *DT
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

← Back to Kia Soul