Kia Soul Complaints

5,626 consumer complaints on file.

#11414963May 3, 2021
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT RAY BRANDT KIA LOCATED AT 1884 WESTBANK EXPY, HARVEY, LA 70058, (504) 356-7072, HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414977May 3, 2021
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE). THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO PRIDE KIA (793 LYNNWAY, LYNN, MA 01905) FOR THE RECALL REPAIR AND THE DEALER INSPECTED THE ENGINE COMPARTMENT AND FOUND THERE WAS AN OIL LEAK IN THE OIL PAN. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE NEEDED TO BE DRIVEN FOR 1,000 MILES BEFORE THE NEXT OIL CHANGE TO DO THE OIL CONSUMPTION TEST. AFTER THE VEHICLE WAS DRIVEN FOR 900 MILES, THE FAILURE OCCURRED WHILE THE CONTACT WAS DRIVING 55 MPH. THE VEHICLE DROVE ROUGH AND WHILE IDLING PRIOR TO STALLING. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND AN OIL CONSUMPTION TEST WAS PERFORMED. THE CONTACT WAS INFORMED THAT THE VEHICLE CONSUMED 1 QUARTS OF OIL. THE DEALER INFORMED THE CONTACT THAT THE OIL CHANGE SERVICE HISTORY RECEIPTS WERE NEEDED. THE CONTACT PROVIDED 2 YEARS OF OIL CHANGE HISTORY RECEIPTS, WHICH THE DEALER DEEMED WAS INSUFFICIENT DOCUMENTATION. THE DEALER INFORMED THE CONTACT THAT HE NEEDED TO PAY FOR THE ENGINE TO BE DISASSEMBLED, AND THERE WAS NO GUARANTEE THAT THE RECALL WOULD COVER THE COST OF THE REPAIR. THE DEALER OFFERED TO COVER HALF THE COST OF REPLACING THE ENGINE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415032May 3, 2021
ENGINE, STEERING
THE ENGINE IS MAKING A TICKING NOISE AND THE STEERING WHEEL IS CLICKING WHEN I TURNED THE STEERING WHEEL ALSO HAD 3 OPEN RECALLS. TOOK IT TO ALL STAR KIA IN SAN BERNARDINO FOR 3 RECALLS AND THEY REFUSED TO WORK ON THE VEHICLE BECAUSE THEY SAID THEY WERE NOT COMFORTABLE WORKING ON THE CAR, THEY ALSO STATED THAT THE TICKING SOUND WAS NOT RELATED TO THE RECALL EVEN THOUGH I TOLD THEM I SAW ON THE NHTSA WEBSITE THAT DUE TO CATALYTIC COVERTER OVERHEATING IT COULD CAUSE ROD KNOCK. I EVEN TOLD THEM THE RECALL WAS SC176.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414788May 2, 2021
ENGINE
METAL SHAVINGS FOUND IN ENGINE AND ROD WENT THRU THE BLOCK. KEEPS OVERHEATING EVEN WHEN SEEN BY 3 DIFFERENT MECHANICS. VALUE 3 WON'T WORK NO MATTER WHAT WE DO TO FIX IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414803May 2, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
WAS DRIVING THE VEHICLE EVERYTHING WAS NORMAL ALL OF A SUDDEN THE IT BEGAN TO SMELL LIKE IT WAS OVERHEATING. THEN CAR STARTED TO LOSE POWER AN STALLED OUT. I PULLED OVER LET IT SET FOR A GOOD 30 MINS. I CHECKED ALL THE FLUIDS EVERYTHING WAS GREAT. SO I STARTED THE VEHICLE WHICH WAS HESITANT BEGAN DRIVING DID GREAT FOR ABOUT 15 MINS. AND THE SAME SMELL PLUS SOME OTHER SOUNDS CRAZY BUT EGG SMELL OCCURRED AND I PULLED OVER ABOUT 4 MINS AFTER I BEGAN TO NOTICE IT WAS RUNNING STRANGE. THE CHECK ENGINE LIGHT CAME ON AN NOW THIS VEHICLE MISSES AND DOES NOT RUN CORRECTLY. I CHECK THE FLUIDS AND TIRES EVERY MONDAY AND THURSDAY. I WENT TO HAVE THE CODES FOR THE CHECK ENGINE LIGHT THAT CAME ON AFTER THE INCIDENT HAPPENED. IT GAVE ME SEVERAL ISSUES THAT WASNT THERE AT ALL BEFORE WHATEVER HAPPENED HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414810May 2, 2021
ENGINE, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
STOPPED AT STOP LIGHT, LIGHT TURNED GREEN. PRESSED GAS AND DASHBOARD SYMBOLS CAME ON AND CAR DIED. TRIED STARTING AGAIN AND IT WAS DEAD. PUSHED IT TO PARKING LOT AND TRIED TO JUMP IT. DIDNT JUMP.. PUSHED TO AUTO ZONE. TESTED BATTERY IT WAS AT 10%. THEY DIDN'T HAVE A BATTERY. USED A JUMP BOX AND CAR STARTED. WAS ABLE TO DRIVE IT HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414714May 1, 2021
ENGINE
MY CAR HAS 64,700 MILES ON IT. I WAS ACCELERATING TO GET ON THE HIGHWAY GOING ABOUT 50 MILES PER HOUR ALL OF THE SUDDEN I HEARD A POOF NOISE WHITE SMOKE STARTED COMING FROM THE REAR OF THE CAR AND I LOST ALL POWER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414385April 29, 2021
UNKNOWN OR OTHER
MY CAR HAS A RECALL ON IT . SERVICE DUDE SAY IT PASSED THE RECALL TEST AND I JUST CHECKED AND IT SAID RECALL INCOMPLETE CAR HAS BEEN MAKING A LOUD RATTLING NOISE SINCE I PICKED IT UP THE FIRST THEY " FIXED " MY CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414417April 29, 2021
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
THE CRUISE CONTROL SOMEHOW AFFECTS THE ENGINE AND OR TRANSMISSION WHEN IN CRUISE IT SPEEDS UP WITH OUT PRESSING ON THE GAS THE MPR GOES WAY OVER 4 MPR THEN I CANCEL THE CRUISE AND RESET IT AND SAME THING HAPPENS THIS IS ON HWY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414469April 29, 2021
ENGINE
VEHICLE HAD RECALL FOR EXHAUST TOO HOT POSSIBLE FIRE CATALYTIC CONVERTER FAILURE AND ROD END ENGINE FAILURE.THE CATALYTIC CONVERTER WAS REPLACED BEFORE RECALL AND NOW 2YRS 10MO LATER HAS FAILED AGAIN?TOWED TO DEALERSHIP AND MY ASSUMPTION WAS CORRECT AND CATALYTIC CONVERTER BAD AGAIN.NOW FILED KIA COMPLAINT#14131010 AND AM WAITING BUT SPOKE WITH SERVICE MANAGER AND WAITING BUT PRETTY SURE THEY'RE NOT GOING TO COVER EVEN AFTER FAILURE OF CONVERTER BEFORE AND AFTER THEIR RECALL.I WAS DRIVING ON U.S.19 IN FLORIDA AND VEHICLE JUST IMMEDIATELY FAILED WITH NO POWER AND NO LIMP MODE AT APPROXIMATELY 4-5MPH,WAS ALMOST REAR ENDED IN A BAD ACCIDENT FROM THIS MALFUNCTIONING AND WHAT IS SAID IN KIA'S WORDS THAT LIMP MODE WOULD COME ON AND VEHICLE COULD BE DRIVEN AT 1800-2200RPM AND 65MPH.NOT TRUE MORE LIKE 500RPM AND 5MPH.VERY DANGEROUS POSSIBLE DEATHS FROM THIS FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414270April 28, 2021
ENGINE
IN MAY 2020, FOUR MONTHS AFTER LEASING NEW CAR, CAR STALLED WHILE DRIVING IT (WHEEL LOCKED AND ENGINE SHUT DOWN). LUCKILY ONLY ON A RESIDENTIAL ROAD AND NOT HIGHWAY. CAR MADE SLIGHT ENGINE SOUNDS, BUT NO DASHBOARD LIGHTS INDICATORS AT ALL AT ANY POINT.. MANAGED TO DRIVE CAR 10 MINUTES HOME (IT STALLED AGAIN). TOWED CAR TO DEALERSHIP. ENGINE (ONE CYLINDER) HAD TO BE REPLACED WAS TOLD PUT TOGETHER INCORRECTLY AT FACTORY, AND THAT OIL WAS ALMOST COMPLETELY USED UP, ENGINE COULD HAVE EXPLODED. CONFIRMED COULD HAVE STALLED ON HIGHWAY. REPLACED AT NO CHARGE. ASSURED TRANSMISSION FINE AND SAFE TO DRIVE. REPORTED TO KIA CORPORATE RIGHT AWAY AND ASKED THAT CONVERSATION BE RECORDED.. IN APRIL 2021 LEARN OF RECALL FOR SOUL THAT SEEMS TO DESCRIBE THE SAME ISSUE. WENT IN FOR ROUTINE MAINTANENCE, TOLD THAT IT WAS A DIFFERENT PROBLEM AND A DIFFERENT MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414287April 28, 2021
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED WHILE DRIVING 55 MPH, THE VEHICLE STARTED TO DECELERATE AND LOSE FORWARD MOMENTUM. THE CONTACT STATED THAT WITH THE ACCELERATOR PEDAL DEPRESSED, THE VEHICLE FAILED TO EXCEED 40 MPH. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE LOCAL MECHANIC WHO HAD THE VEHICLE TOWED TO SOUTHWEST KIA - DALLAS (39650 LYNDON B JOHNSON FWY, DALLAS, TX 75237, (972) 283-9797) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED DUE TO A CONNECTING ROD FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 154,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414288April 28, 2021
ENGINE
TL*THE CONTACT OWNED A 2016 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE VEHICLE BEGAN TO MAKE AN ABNORMAL KNOCKING NOISE, A BURNING ODOR WAS DETECTED AS THE VEHICLE BEGAN TO LOSE POWER AS SEVERAL WARNING LIGHTS APPEARED ON THE INSTRUMENT PANEL. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE AND LEFT THE VEHICLE ON THE SIDE OF THE ROAD. THE NEXT DAY, THE CONTACT'S FIANC ATTEMPTED TO MEET A TOW TRUCK DRIVER AT THE SCENE WHERE THE VEHICLE WAS LEFT; HOWEVER, UPON ARRIVAL, THE VEHICLE WAS GONE. UPON INVESTIGATION, THE CONTACT DISCOVERED THAT THE VEHICLE WAS TOWED TO AN INDEPENDENT TOW YARD WHERE THEY DISCOVERED THAT THE VEHICLE WAS BURNED TO ASHES. THE DEALER NOR THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. A POLICE REPORT NOR A FIRE REPORT WAS FILED. THE VEHICLE WAS DEEMED A TOTAL LOSS. THE FAILURE MILEAGE WAS 66,186.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11414321April 28, 2021
ENGINE, POWER TRAIN
A FEW MONTHS AGO CAR INTERMITTENTLY STARTED BUCKING AS IF WATERY FUEL OR FUEL DEPLETION WAS OCCURRING ACCOMPANIED WITH A LOUD SOUND AS OF GRINDING METAL. CHECK ENGINE LIGHT WOULD COME ON INTERMITTENTLY FOR A SHORT WHILE AND THEN GO OFF AGAIN. BRAKING AND SLOWING WOULD TEMPORARILY STOP IT UNTIL IT RECURRED. WITH TIME THOSE EPISODES GREW MORE FREQUENT. I CONSULTED MARTIN KIA OF BOWLING GREEN, KY FROM WHOM I BOUGHT THE CAR WHOSE SERVICE DEPARTMENT SEEMED TO OFFER NO SUGGESTION AS TO THE DEFECT. TWO AUTOZONE STORES TESTED THE ENGINE, ONE WITH WITH CHECK ENGINE LIGHT OFF AND ANOTHER WITH IT ON, AND BOTH TESTS AGREED THAT THE CATALYTIC CONVERTER WAS MALFUNCTIONING. TESTS AT THE ABOVE KIA DEALER CONFIRMED THAT FINDING AND REPLACED THE CONVERTER AT A TOTAL COST OF ALMOST $1300.00 SAYING ITS 98000 MILES WAS OUT OF EMISSIONS WARRANTY. PROBLEM IS, THE INTERMITTENT BUCKING AND GRINDING PERSISTS. ONLINE I THEN READ THAT THIS IS LIKELY A RECALL CASE ALREADY RECEIVING 147 SIMILAR COMPLAINTS AND THAT SOME OF THESE VEHICLES HAD BEEN FINALLY TOTALLY DESTROYED BY AN ENGINE FIRES. IT HAS BECOME A FEARFUL THING TO DRIVE IT WITH THAT KNOWLEDGE. WHAT IS YOUR ADVISED COURSE FOE A REMEDY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414118April 27, 2021
ENGINE, FUEL/PROPULSION SYSTEM
YES IVE BEEN EXPERIENCEING A STRONG GAS SMELL WHEN IDLE AND A FAST NOT NORMAL OIL CONSUMPTION AND PROBLEMS WITHE THE ELCTRIC SYSTEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414200April 27, 2021
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE). THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS A KNOCKING SOUND COMING FROM THE ENGINE WITH THE ENGINE OIL WARNING LIGHT ILLUMINATED. GRINDSTAFF KIA (3608 BRISTOL HWY, JOHNSON CITY, TN 37601) AND THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE MAINTENANCE RECORDS WERE NEEDED BEFORE THE RECALL COULD BE SERVICED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VEHICLE REMAINED AT THE DEALER. THE FAILURE MILEAGE WAS 72,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413795April 26, 2021
FUEL SYSTEM, GASOLINE
2014 KIA SOUL. CONSUMER STATED THAT AFTER RECALL INSPECTION THE DEALERSHIP DID NOT HONOR RECALL. THE CONSUMER STATED THAT EVEN AFTER THE LIGHTS WERE ILLUMINATED ON VEHICLE. *LD THE CONSUMER STATED THE VEHICLE DISPLAYED THE CODES WERE E0441. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413629April 24, 2021
ENGINE
THE CAR STALLED IN TRAFFIC WHILE I WAS AT A STOP LIGHT. I PUT THE CAR IN PARK, AND THE ENGINE RE-STARTED. THE CAR HAD 6,595 MILES ON THE ODOMETER, AND THE FIRST SERVICE WAS DUE AT 7,500 MILES. AFTER THIS STALLING INCIDENT, IN ORDER TO PREVENT THIS HAPPENING AGAIN, EVERY TIME I HAD TO STOP AFTER THAT, AT A LIGHT OR INTERSECTION, I PUT THE CAR IN PARK. THE NEXT DAY, DRIVING AT 25 MPH ON A CITY STREET, LOUD RATTLING AND METALLIC SOUNDS CAME FROM THE ENGINE. I CHECKED THE OIL. THERE WAS NO TRACE OF OIL ON THE DIPSTICK. I PUT IN 2 QUARTS OF OIL, AND THE DIPSTICK SHOWED THE SUMP WAS NOW FULL. I CHECKED THE TAILPIPE AND FOUND A CARBON DEPOSIT ON THE INSIDE, INDICATING THE BURNING OF OIL. I TOOK THE CAR TO THE DEALERSHIP WHERE I BOUGHT IT - KIRBY KIA IN VENTURA CA - AND THEY DIAGNOSED A SEVERE ENGINE MALFUNCTION WITH EVIDENCE OF METAL SHAVINGS AFTER REMOVING THE VALVE COVER, AND IN THE OIL FILTER. THEY SAID THEY NEEDED TO REPLACE THE ENGINE. THEY PROVIDED ME WITH A COMPLIMENTARY RENTAL CAR FOR 10 DAYS, THEN A LOANER, AND RETURNED MY VEHICLE TO ME AFTER 21 DAYS. IN THE PAPERWORK THEY GAVE ME ON RETURNING MY VEHICLE IT STATES THEY INSTALLED A REMANUFACTURED LONG BLOCK ENGINE AND INTAKE MANIFOLD. AT NO POINT IN THIS WHOLE PROCEDURE WAS I ASKED TO CONSENT TO THE ENGINE BEING REPLACED, AND I SIGNED NO DOCUMENT AUTHORIZING THIS TO BE DONE. AT THE END, I WROTE THAT MY SIGNATURE ONLY INDICATED MY CAR HAD BEEN RETURNED TO ME. NO APOLOGY WAS EXPRESSED TO ME BY KIA FOR THE MAJOR INCONVENIENCE THE FAILURE OF THE ENGINE IN THIS NEW CAR HAD CAUSED ME, EXCEPT WHEN I INFORMED THE MANAGEMENT OF THE DEALERSHIP OF THIS FACT, THEY CALLED ME TO EXPRESS REGRET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413666April 24, 2021
ENGINE, FUEL/PROPULSION SYSTEM
I GET AN ERROR CODE P050A IN TEMPERATURES BELOW 50 F AFTER STARTING THE CAR. THE CSR HAS 68K MILES ON IT. THIS CODE RELATES TO COLD START IDLE AIR CONTROL PERFORMANCE. HAD THE CAR IN THE SHOP AND A FAULTY PURGE SOLENOID WAS REPLACED AND THROTTLE BORE CLEANED. NOW THREE WEEKS LATER, I GET THE SAME CODE AGAIN. CAR SEEMS TO DRIVE FINE, BUT WHEN I FIRST START THE MOTOR SEEMS TO SURGE FOR A FEW SECONDS. I AM CONCERNED THIS ISSUE WILL DAMAGE THE MOTOR OR MIGHT EVEN CREATE A SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413596April 23, 2021
POWER TRAIN
ON MARCH 2ND. WE WERE DRIVING OUR 2020 KIA SOUL S. WE WERE DRIVING ON I95NORTH. THE RPM'S KEPT PULSING, WE TOOK THE CAR OFF OF CRUISE AND IT SEEMED BETTER FOR A FEW MINUTES. AFTER THE FEW MINUTES THE PULSING RETURNED, GIVING IT THE GAS THE RPM'S WENT UP BUT OUR SPEED WAS SLOWING. WE GOT IN THE INSIDE LANE PLANNING ON GETTING OFF THE NEXT EXIT. THE ENGINE STARTED RACING WITH NO CHANGE IN OUR SPEED. WE GOT OFF AT THE NEXT EXIT STATE ROAD 527 IN SOUTH CAROLINA. WE HAD TO PRACTICALLY FLOOR IT TO GET OFF THE ROAD. WE PULL TO THE SIDE AND CALLED ROADSIDE ASSISTANCE. THE CAR AT THIS POINT HAD 8006 MILES ON IT. WE COULD NOT MOVE THE CAR AT ALL AT THIS POINT. IT TOOK A FEW HOURS, BUT THE CAR WAS TOWED TO THE CLOSET DEALER, IN FLORENCE SC. THE NEXT DAY THE DEALER CHECKED THE CAR AND SAID THE TRANSMISSION HAD FAILED. AT APPROXIMATELY 4:30 PM, THE DEALER CALLED TO LET US KNOW THAT KIA HAD APPROVED SUBSTITUTE TRANSPORTATION. THE FOLLOWING MORNING THE DEALER PICKED US UP AND DROVE US TO GET A VEHICLE. WE UNLOADED MOST OF OUR BELONGINGS FROM OUR CAR TO THE RENTAL AND CONTINUED OUR DELAYED JOURNEY TO MASSACHUSETTS. I HAVE CALLED THE DEALER TWICE, AND LEFT MESSAGES. AFTER THE SECOND CALL, I DID GET A CALL BACK. I WAS TOLD THAT THE REPLACEMENT TRANSMISSION WAS ON BACKORDER AND SHOULD BE DELIVERED MAY 11TH. AFTER READING MANY SIMILAR PROBLEMS ON THIS SITE, THIS IS NOT AN ISOLATED CASE AND IS A DANGEROUS SITUATION. I AM NOW SEEING THAT THE 2020 SOUL HAS AN ENGINE RECALL. OBVIOUSLY THESE VEHICLES HAVE PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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