Kia Soul Complaints

5,626 consumer complaints on file.

#11405860March 31, 2021
ENGINE
BOUGHT THE CAR IN AUGUST OF 2019 WHEN THE 2020 MODEL WAS FIRST RELEASED. AROUND 20,000 MILES STARTED TO EXPERIENCE A HEAVY STUTTER IN THE ENGINE AT LOW RPMS. EVENTUALLY IT PROGRESSED OVER ABOUT A WEEK, AND THE CAR WOULD DIE AT A STOP LIGHT/SIGN. WHEN PARKED IT DIES AT RANDOM, YOU CAN HEAR AND FEEL THE ENGINE STRUGGLE. IF YOU WATCH THE RPMS YOU CAN SEE IT VISIBLY FLUCTUATING, BETWEEN ABOUT 500 AND 800 RPM'S THEN AT RANDOM IT WILL BOG HARD AND DIE. IF YOU KICK ON THE A/C WHILE STOPPED, YOU CAN WATCH IT BOG, WHICH ABOUT 100-200 RPMS IS NORMAL THEN IT SHOULD IDLE UP AGAIN. HOWEVER IT BOGS ABOUT 500 RPMS AND WILL SOMETIMES DIE. I WANTED THE ALTERNATOR, AND COMPRESSOR CHECKED. TOOK IT TO KALIDY KIA IN EDMOND OKLAHOMA AND THEY TOLD ME MULTIPLE TIMES THERE WAS NOTHING WRONG WITH IT OR THAT THE INTAKE VALVE WAS DIRTY, WHICH AT 20,000 MILES IS RIDICULOUS. TOLD ME I WAS USING BAD GAS, AND STILL TO THIS DAY WON'T LOOK INTO THE PROBLEM EVEN UNDER WARRANTY. NO TELLING WHEN IT IS GOING TO HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405641March 30, 2021
ENGINE
TRAVELING AT 55 MPH ON LEVEL HIGHWAY ENGINE STARTED KNOCKING STARTED TO SLOW DOWN LOUD BANG FOLLOWED BY SPARKS COMING OUT FROM UNDER VEHICLE BECAME HARD TO STEER AND GOT PULLED OVER BOUGHT THIS CAR NEW AND I THINK THIS IS VERY DANGEROUS AS CAR COULD HAVE CAUGHT ON FIRE DUE TO OIL AND SPARKS UNDER ENGINE COMPARTMENT KIA SEEMS TO KNOW ABOUT ISSUE BUT REFUSES TO DO ANYTHING ABOUT IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405702March 30, 2021
ENGINE
THIS ISSUE HAS BEEN GOING ON FOR OVER A YEAR AND WE HAVE TAKEN IT TO A KIA DEALERSHIP A TOTAL OF 4TIMES. FIRST TIME THEY DID A DIAGNOSTIC AND ALL IT SHOWED WAS IT WAS LOW ON OIL. 2X WE HAD TO TOW IT TO THE KIA DEALERSHIP. WE WAS ON A HIGHWAY GOING UP THE SMALLEST OF INCLINES AND IT STARTED TO SPUDDER AND LOST COMPLETE POWER. IT WAS TOWED TO OUR HOUSE THEN WHEN WE REALIZED THAT THERE WAS RECALLS WE TOWED IT TO KIA. TOLD THE PEOPLE ABOUT THE RECALL ON IT AND THEY JUST CHANGED THE CATALYTIC CONVERTER AND GAVE IT BACK ABOUT A MONTH OR SO LATER IT STARTED TO DO THE SAME THING AGAIN LOSING POWER UP HILLS AND SPUDDERING.. TOOK IT BACK UP THERE ALL THEY DID WAS CHANGED THE CATALYTIC CONVERTER AGAIN AND AFTER HAVING IT A MONTH OR SO THEY GAVE IT BACK TOLD ME TO DRIVE IT 1000 MILES AND BRING IT BACK TO THEM. MY PROBLEM IS THE CAR ISN'T SAFE FOR ME TO DRIVE AND NOW I AM AFRAID OF IT STARTING ON FIRE. I DON'T WANT THIS CAR ANYMORE THERE ARE 2 MANY ISSUES AND I'M JUST NOT COMFORTABLE WITH IT. WE HAVE PUT 20,000 DOLLARS INTO A CAR THAT WAS SUPPOSED TO BE 10,000. I HAVE A FAMILY AND ANIMALS I WILL NOT PUT IN THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405292March 29, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, STEERING
MY KIA SOUL 2020, THE ENGINE LIGHTS CAME UP, THE PARKING LIGHTS, THE RIGHT HEADLIGHTS, THE REAR BACK RIGHT SIGNAL LIGHTS, THE FUEL SYSTEM AND THE BREAKS SYSTEM ALL OF THEM MALFUNCTIONED. THE DEALER CHARGED FOR THE REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405293March 29, 2021
EXTERIOR LIGHTING
MY KIA 2020 SOUL, THE PARKING LIGHTS, THE HEADLIGHTS AND THE REAR LIGHTS STOPPED WORKING. LIGHTS BULB WERE OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405294March 29, 2021
ENGINE
THE ENGINE LIGHTS CAME UP AND THE 2020 KIA SOUL LOST POWER. CAR TOP SPEED WAS 8 MPH. DEALER CHARGED ME $137 FOR REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405345March 29, 2021
SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT'S MOTHER OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE INDEPENDENTLY ACCELERATED. THE CONTACT WAS ABLE TO STOP THE VEHICLE BY USING THE BRAKE PEDAL AND PARKING BRAKE SIMULTANEOUSLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO UNPLUGGED THE CRUISE CONTROL UNIT. THE CONTACT WAS UNAWARE OF THE FAILURE DIAGNOSIS OR WHAT NEEDED TO BE REPAIRED. THE CONTACT NOTIFIED BERT OGDEN HARLINGEN KIA (8321 W EXPY 83, HARLINGEN, TX 78552) AND WAS INFORMED THAT THERE WAS NO RECALL ASSOCIATED WITH THE VIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 163,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405368March 29, 2021
ENGINE
TL* THE CONTACT OWNED A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, A BLACK SMOKE BEGAN TO EMIT FROM VEHICLE AS THE CHECK ENGINE LIGHT ILLUMINATED. THE CONTACT IMMEDIATELY PULLED OVER AND SHORTLY THEREAFTER, FLAMES BEGAN TO IGNITE FROM UNDERNEATH THE HOOD. THE AUTHORITIES WERE CALLED TO THE SCENE OF THE FIRE AND THE FIRE WAS EXTINGUISHED. A FIRE REPORT WAS FILED. NO INJURIES WERE REPORTED AT THE SCENE. DUE TO THE FAILURE, THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS LATER DEEMED A TOTAL LOSS BY THE INSURANCE COMPANY. THE MANUFACTURER WAS NOTIFIED AND INFORMED HER THAT THERE WERE NO RECALLS ON THE VEHICLE AT THE TIME OF FAILURE. RECENTLY, THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 20V750000(ENGINE) WHICH SHE LINKED TO THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 78,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11405405March 29, 2021
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO WYOMING VALLEY MOTORS (560 PIERCE STREET, KINGSTON, PA 18704) TO BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: TO HAVE THE NHTSA CAMPAIGN NUMBER 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) PERFORMED HOWEVER, THE REPAIR FAILED TO FIX THE FAILURE. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 25 MPH, THE VEHICLE HESITATED AND OVERHEATED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE MECHANIC RETRIEVED DTC CODE: P0420. THE CONTACT WAS INFORMED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405467March 29, 2021
POWER TRAIN
I OWN A 2020 KIA SOUL, IT HAS ~2300 MILES AND I HAD IT FOR ABOUT A YEAR. THE TRANSMISSION IS SHOT, I WAS DRIVING ON THE HIGHWAY, THE CAR WOULD NOT ACCELERATE, I HAD IT FLOORED AND GOT UP TO MAYBE 50 MPH, LUCKILY IT WAS RUSH HOUR AND TRAFFIC WAS CRAWLING OTHERWISE I WOULD'VE BEEN RUN OVER. L WAS ABLE TO PULL OFF THE HIGHWAY. I RAN ERROR CODES AND THERE WERE TWO RELATED TO THE TRANSMISSION. KIA'S HAD THE CAR SINCE MARCH 3RD, THEY PROVIDED A RENTAL WHICH IS NICE. I'M TOLD THERE ARE 4 - 5 OTHER KIA'S THERE THAT NEED NEW TRANSMISSIONS. I WISH I COULD JUST GET OUT OF THE CAR NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405050March 26, 2021
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, HER VEHICLE BEGAN TO LOSE POWER AS THE CHECK ENGINE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE SHE HAD HER OIL TOPPED OFF. THE CONTACT THEN TOOK THE VEHICLE TO PARKSIDE KIA(9929 PARKSIDE DR, KNOXVILLE, TN 37922) WHERE SHE WAS INFORMED THAT HER VEHICLE WAS NOT UNDER THE RECALL NHTSA CAMPAIGN NUMBER: 20V750000 ( ENGINE) BECAUSE THE SIDE OF THE ENGINE THAT WAS DAMAGED WAS NOT COVERED UNDER RECALL. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE) HOWEVER, THE DEALER STILL REFUSED TO SERVICE HER VEHICLE UNDER THE RECALL.THE MANUFACTURER WAS NOTIFIED OF THE RECALL AND AFTER MONTHS OF DELIBERATION, THEY SIDED WITH THE DEALER AND INFORMED HER THAT HER VEHICLE WOULD NOT BE COVERED UNDER THE RECALL. THE VEHICLE HAD YET TO BE REPAIRED AND REMAINED IN THE POSSESSION OF THE DEALER. THE FAILURE MILEAGE WAS 109,000. JO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405063March 26, 2021
ENGINE
2014 KIA SOUL BASE 1.6L WITH APPROX 30K MILES. CHECK ENGINE LIGHT CODE P050A CAME ON WHILE DRIVING AND HAS REMAINED ON. ECU UPDATE FOR CAT RECALL PERFORMED IN 2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404872March 25, 2021
ENGINE
KIA AND DEALER AWARE OF THIS VEHICLE CONSUMING EXCESSIVE AMOUNTS OF OIL WHICH COULD CATASTROPHICALLY CAUSE ENGINE FAILURE WITH A HIGH RISK OF DRIVER/PASSENGER DEATH IF VEHICLE RUNS OUT OF OIL. KIA IS UNWILLING TO REPLACE/REPAIR/FIX THE PROBLEM. THIS LACK OF ACKNOWLEDGEMENT BY BOOTH THE AUTO MANUFACTURER AND THE DEALER IS JUST CAUSE FOR NEGLIGENCE AND MAY RESULT IN DEATH OR FATAL INJURY. THE VEHICLE IS AT 65,000 MILES AND HAS HAD TWO OIL CONSUMPTION TESTS PERFORMED BY SPITZER KIA, CLEVELAND, OHIO AT 1000 MILE INTERVALS. THE PROBLEM IS WELL KNOWN TO THE AUTO MANUFACTURER AND THEY WILL NOT INTERVENE WITH REPLACEMENT. ENGINE FIRE COULD CAUSE ACCIDENT, AND OR DEATH TO OCCUPANTS AND OR OTHER VICTIMS IF ENGINE RUNS OUT OF OIL AND CREATES EXCESSIVE HEAT. WARNING LIGHTS DO NOT ILLUMINATE TO WARN DRIVER AND OCCUPANTS OF DANGER. A LAW FIRM SUGGESTS REACHING OUT TO NHTSA TO RESOLVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404930March 25, 2021
ELECTRICAL SYSTEM
P050A ENGINE CODE KEEPS REOCCURRING WITH NO FIX FROM KIA. THEY KEEP SUGGESTING "FIXES" LIKE REPLACING THE COLD AIR INTAKE VALVE. CAI MECHANICAL BOARD. CLEANING THE CARBON IS REALLY PRICEY, BUT THE ERROR CODE JUST KEEPS COMING BACK. SEEMS TO BE EXTREMELY COMMON. CHECK ENGINE CODE KEEPS POPPING UP DESPITE EVERYTHING RUNNING FINE AND BEING CLEAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404635March 24, 2021
ENGINE, VEHICLE SPEED CONTROL
SO EVEN SINCE I HAVE HAD THE CAR IT SOMETIMES WOULD HESITATE WHEN I WOULD ACCELERATE AND I WOULD SOMETIMES FEEL LIKE I WAS PRESSING THE GAS AND GETTING LITTLE TO NO ACTUAL RESPONSE FROM THE VEHICLE. THEN A FEW DAYS AGO MY ENGINE BLEW WITH NO WARNING SIGN, MY OIL AND COOLANT WERE EMPTY EVEN THOUGH I KNOW ALL MY FLUIDS WERE FINE. I DO COMMUTE TO WORK AND I KNOW THAT'S HARDER ON A VEHICLE BUT NONE OF MY OTHER CARS WHICH HAVE ALL BEEN OLDER MODELS HAVE EVER GIVEN ME AN ISSUE LIKE WHAT HAPPENED TO ME WITH THIS ONE. SEEMS ODD IF ANYTHING. WHEN I WAS STARTING UP MY CAR LEAVING WORK IT JUST RANDOMLY STARTED WITH THE NOISES AND THEN THE ENTIRE WAY HOME IT GOT WORSE I DID NOT DRIVE IT AFTER THAT I TRIED EVERYTHING TO GET IT TO THE DEALERSHIP HOWEVER IT HAD TO BE TOWED THERE. I NOTICED A BUNCH OF FLUID COMING OUT ON MY PARKING LOT WHEN WE GOT IT MOVED, NOT SURE WHAT CAUSED ANY OF THIS OR HOW MY ENGINE BLEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404672March 24, 2021
ENGINE
TO WHOM IT MAY CONCERN, THE BELOW EMAIL WAS EMAILED TO [XXX]. [XXX] IS THE SERVICE MANAGER FOR CORAL SPRINGS KIA IN FLORIDA. THIS EMAIL PROVIDES A TIMELINE OF THE EVENTS AND HOW PORPORA IS INFORMING THIS AUTHOR THE PAYMENT RESPONSIBILITY IS NOT KIA CORAL SPRINGS, BUT THE AUTHOR. THE COST IS OVER $800.00 DEAR MR. [XXX], THANK YOU FOR PROVIDING AN UPDATE CONCERNING MY VEHICLE. THE PURPOSE OF THIS EMAIL IS TO OBTAIN CLARITY REGARDING THE NEEDED REPAIRS FOR THE VEHICLE. BELOW IS A SUMMARIZATION OF EVENTS THAT WILL LEAD US TO TODAY'S EMAIL. FIRST, THE SERVICE DEPARTMENT CONDUCTED A 120K SERVICE ON 2.20.21 AT YOUR LOCATION. NOTE, THE VEHICLE'S MILEAGE AT THE TIME OF SERVICE WAS AROUND 116K. THIS AUTHOR COMMUNICATED TO [XXX]; A SAFETY RECALL NOTICE WAS PUBLISHED FOR VEHICLE VIN [XXX]. [XXX]RESPONDED, "WE DO NOT HAVE A CURRENT RECALL FOR THIS VEHICLE." ON 3.19.21, THE VEHICLE WAS RETURNED TO YOUR SERVICE DEPARTMENT DUE TO ENGINE FAILURE WHILE DRIVING AFTER URGENTLY PLEADING THIS MATTER TO FRASER ON 3.18.21 TO HAVE THE CAR INSPECTED. AFTER YOU AND [XXX] CONVERSED, THIS AUTHOR WAS INFORMED A SAFETY RECALL WAS PUBLISHED, AND OUR SYSTEM WAS UNAVAILABLE TO CONFIRM THE INITIAL SAFETY RECALL INQUIRING ON 2.20.21. AFTER REVIEWING THE BELOW RECALL NOTICE FROM THIS DEALERSHIP'S WEBSITE AND COMPLAINING ABOUT THE CAR'S PERFORMANCE, WHY AM I BEING CHARGED FOR THE REPAIR YOU MENTIONED TO ME? I SHALL AWAIT YOUR RESPONSE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404673March 24, 2021
ENGINE
EXCESSIVE OIL CONSUMPTION. KIA DEALER STATES AFTER PERFORMING TWO OIL CONSUMPTION TESTS BACK TO BACK AT 1000 MILES EACH THAT THE ENGINE NEEDS REPLACED. KIA WILL NOT REPLACE ENGINE AS VEHICLE HAS NOW PASSED THE 60,000 MILE ENGINE WARRANTY. VEHICLE HAS 65,000 MILES. DEARLER STATES THAT I HAVE TO PAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404674March 24, 2021
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED WHILE DRIVING 20 MPH, THERE WAS A LOUD KNOCKING SOUND COMING FROM THE ENGINE COMPARTMENT. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO BILL COLE AUTOMALL BLUEFIELD GREEN VALLEY (U.S. 460 #5, BLUEFIELD, WV 24701) WHERE IT WAS DIAGNOSED HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE CONTACT WANTED A SECOND OPINION AND TOOK THE VEHICLE TO HOMETOWN KIA (111 MIDTOWN AVE, MT HOPE, WV 25880) WHERE IT WAS DIAGNOSED WITH THE INTERNAL ENGINE RINGS NEEDING TO BE REPLACED. THE CONTACT RELATED THE ISSUE TO NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404687March 24, 2021
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT HE BECAME AWARE THAT THE VEHICLE WAS CONSUMING A LARGE AMOUNT OF ENGINE OIL. THE CONTACT STATED THAT A QUART OF OIL WAS ADDED EVERY 1,000 MILES. THE CONTACT STATED WHILE DRIVING 45 MPH, THE ENGINE EXPERIENCED A MISFIRE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO KIA OF ALLIANCE (2010 W. STATE ST, ALLIANCE, OH 44601) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT REPLACED THE SPARK PLUGS AND IGNITION WIRES HOWEVER, THE FAILURE PERSISTED. THE CONTACT RELATED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,954.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404412March 23, 2021
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING, THE OIL LIGHT WAS FLASHING AND ILLUMINATED. THERE WAS AN ABNORMAL BURNING ODOR DETECTED. THE CONTACT HAD TO ADD ADDITIONAL OIL IN THE VEHICLE. THE VEHICLE WAS TAKEN TO MANAHAWKIN KIA LOCATED AT 270 NJ-72, MANAHAWKIN, NJ 08050 (866) 851-1685, WHERE THEY DIAGNOSED THE OIL PRESSURE GAUGE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 97,814.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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