Kia Sorento Complaints

10,397 consumer complaints on file.

#11588511May 13, 2024
ELECTRICAL SYSTEM
I called Courtesy KIA in Altoona, PA. I informed them that I have another recall addressing this latest issue "The Hydraulic Electronic Control Unit," as I was there last month addressing another recall. That situation was resolved. However, I called today 5/13/24 at about 12:50PM and was told by service dept. member Toby that we already have all the parts we can order for recall. He also told me to call him back in a month??? My concern is I am getting a letter saying the engine could catch fire and I am being told to call back in a month. I just wanted to log this incident for my personal file to show that I am trying to remedy the problem. Regards, [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588520May 13, 2024
ENGINE
i was driving and the car stopped working, was able to steer it and get it stopped in a safe spot. Would not start again. Towed to the local Kia dealership where I bought the car and they said the battery died. Replaced the battery, car still doesn't start. They take another look and say actually the engine is completely dead because there was not oil. There was no light on saying oil was low and I had been getting regular oil changes through the same shop. They tell me it needs a new engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588563May 13, 2024
SERVICE BRAKES, HYDRAULIC
The contact owned a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulics) and would like to be removed from the recall distribution list. The local dealer and manufacturer were not contacted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588583May 13, 2024
ENGINE
While driving on the Highway at 70 mph car started to slow and stall. I pulled out on an access road where I was able to come to a stop and push car into a fast food restaurant. This was the first incident. The second time it also stops while I was driving. We had to have it towed back home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588591May 13, 2024
ENGINE
We were driving our car and it all of a sudden just stopped working. We luckily were able to pull over before it stopped completely, no noise, jerk motion or anything the engine just stopped. We had it towed to a mechanic who said our engine blew. It only had 140,000 miles on it but the repair/replacement we were quoted would have cost us more than the vehicle was even worth so we ended up having the car junked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588428May 13, 2024
FUEL/PROPULSION SYSTEM
I am unable to open the gas tank door. The gas tank door is open and closed by pushing in the gas tank door on the right side. I have not had a problem with this until recently. The information in the owner's manual indicates to check that doors are unlocked. I have completed that step. I am almost out of gas now. I consider this a safety issue because there is no emergency release for the gas tanks and thus someone may be confronted with this issue during a long trip from home. This does not appear to be an isolated incident. At the very least, Kia should publish a service bulletin that this is a common problem and how to fix it so all of its owners do not need to navigate on their own. I am in the process of getting an appointment with dealer but there is no guarantee they will have the part and they told me the first available appointment is one week away.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588320May 12, 2024
ENGINE
Engine failure related to oil burning, no oil left in engine. Car became nonfunctional on state highway at highway speed, had to be pushed out of road and towed to mechanic. Last oil change <5000 miles prior to engine failure, 1000 miles and 2 months remained prior to recommended next oil change. Occasional flickering of oil light when stopping but no additional messages prior to engine failure. Confirmed by independent mechanic, engine entirely nonfunctional, would require replacement of entire engine worth more than estimated trade-in value of vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588337May 12, 2024
STEERING
I have been noticing at high speeds the steering "sticks." You have to be constantly moving the steering wheel back and forth to prevent the sticking. When mentioned to dealership, they say it's normal and don't document. I am starting to notice the sticking at losspeeds now that mileage is getting higher. This car has always done this, but getting worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588239May 11, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
The manufacturer of Kia has not resolve the fire issue to the vehicles. The recall has not be looked into or updated since letter in 2022. I’ve asked multiple Kia reps when the recall will be handled and was told there is no remedy. This recall is super dangerous and is a liability when driving on highways or long travel. My car can catch on fire at any time and nothing is being handled to resolve the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588061May 10, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588136May 10, 2024
STRUCTURE:BODY
My vehicle has the Snow White Pearl paint on it, and it has been peeling from years. I have taken this to a number of body shops and they say its a factory defect. Kia acknowledges that it is a defect and have offered if I got it fixed to submit a case to see if they would reimburse it, however, this is over 10k out of pocket.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587843May 9, 2024
ENGINE
My car died when I stopped. No warning lights, no warning whatsoever. I had to push my car out of traffic. I was able to start it again after a couple minutes but immediately a knocking sound started. I was encouraged to get an oil analysis by my mechanic friend in which it states my oil is fine and describes the metal found in the oil and where it likely came from.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587874May 9, 2024
ENGINE, ELECTRICAL SYSTEM
The engine has been stalling while driving. The rpm gauge isn't moving it is at 0. Plus the radio and plug ins randomly shut off and on all the time. They don't stay on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587971May 9, 2024
ENGINE
2015 kia sorento 3.3 GDI engine out of know where the car stalled on a hwy engine now knocks loudly was told it has to be completley replaced no warning or anything kia is saying its going to be 11k to fix
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587605May 8, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brake, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587663May 8, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Services Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587602May 8, 2024
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
My 2022 Kia Sorento has 18K miles on it and in Feb 2024 the first incident of this issue occurred. I will be accelerating or driving through traffic (coming on and off the gas), the car will lurch several times, and then the gas pedal will stop working and the car loses all acceleration. No engine light or warning comes on. The car remains on, but it won't accelerate. I have to restart the car one or more times to get the acceleration to reengage. Since Feb 2024 it has happened 4 times, most recently on May 7, 2024. On these occasions I was driving 5-10mph, 30mph, 40mph, and once at 60mph. I have had all other required maintenance performed, checks performed, etc. I have taken it to the dealer where I leased the vehicle twice. They have not been able to replicate the issue. I'm not sure what this means, "is it available for inspection upon request" but if someone wanted to inspect it, absolutely it's available. The car completely stops accelerating, foot to the floor on the gas pedal and no acceleration happens. This happened to me on 4 separate occasions at 5-10mph, 30mph, 40mph, and once at 60mph at exactly the busiest and heavily trafficked highway in my area that has accidents on a daily basis. It's extremely dangerous. I have taken the car in twice, am scheduled for a third visit. They've kept it for multiple days both times and haven't been able to replicate the issue. The vehicle/component has NOT been inspected by the manufacturer, police, insurance representatives or others There were no other warning lamps, messages or other symptoms of the problem prior to the failure. The engine light does not come on. No other warning signs of symptoms before this started happening or before each failure. The first issue happened on Feb 6, 2024, then again on March 22, 2024, then again on March 23, 2024, then again on May 7, 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587406May 7, 2024
SERVICE BRAKES
The contact owned a 2015 Kia Sorento. The contact stated that the vehicle was driven to a store, and when the vehicle was turned off, the contact saw smoke and fire coming from the hood. The contact went into the store to get a fire extinguisher and bystanders used their fire extinguishers and attempted to extinguish the fire. The Fire department extinguished the fire. There were no occupants in the vehicle. No injuries were sustained. The contact stated that all vehicles were moved away from the fire, however, one vehicle was not moved. The contact stated that the vehicle was not on fire and it was unknown if there was damage to the vehicle. There were no occupants in that vehicle. There was a fire department report filed. There was a police report filed. The vehicle was destroyed. The vehicle was towed to the contact's residence. The contact discovered the NHTSA Campaign Number: 21V331000 (Service Brakes, Hydraulic), however, the contact was not notified that their VIN was included. The manufacturer was made aware of the failure. The failure mileage was approximately 147,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11587429May 7, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587430May 7, 2024
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
The contact owns a 2011 Kia Sorento. The contact stated while attempting to unlock the vehicle with the key fob, the contact heard the doors unlocking, but the rear doors failed to unlock. Additionally, the contact stated that the failure initially started after the vehicle was serviced by the dealer. No warning light was illuminated. The vehicle was not diagnosed or repaired by a dealer or an independent mechanic. The manufacturer was notified of the failure and a case was opened. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Sorento