Kia Sorento Complaints

10,397 consumer complaints on file.

#11590546May 24, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590594May 24, 2024
TRAILER HITCHES
The contact owns a 2018 Kia Sorento. The contact stated that while driving at an undisclosed speed, the front headlights and rear taillights stopped working without warning. The contact also stated that the instrumental panel became inoperable. The vehicle was taken to a local dealer and the contact was informed that the vehicle needed to be diagnosed. The contact was informed by the technician that the failure was likely a short circuit since the headlight bulbs had burned out. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) and related the recall to the failure. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was not provided.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590621May 24, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Sorento. The contact stated that after the vehicle was repaired under NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic), the ABS, Brake, and TPMS warning lights illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired due to the cost of the diagnostic test. The manufacturer was made aware of the failure. The failure mileage was approximately 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590626May 24, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I bought a 2023 Kia Sorento SX with 11 miles on the vehicle in June of 2023, On 7/17/23, within a month and a half of driving it, it would lose all power and would not respond to excelleration, whereby coasting to the side of the road. All warning lights would come on, 3 codes popped up, one of which is the malfunction of the engine. I would turn it off and back on to reset the computer and it would drive. I took it to my local Kia service department and they cleared off the codes and couldn't recreate or duplicate the problem. On 8/23/23 I experienced the exact same experience the same scenario, but this time I could barely pull over it had loss of power and I was about to drive through an intersection. Took it back to service they performed a complete check without success they kept it for 2 weeks to try and duplicate the problem, wasn't fixed. The 3rd time on 5/06/24, same problem, they still don't know what causes the car to lose power. I am concerned that the car will cause a fatality to myself, my family, or to another motorist. This car is not safe to drive because the computer systems shut down while driving and it is sporadic and unnerving when it happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590502May 24, 2024
ENGINE, VEHICLE SPEED CONTROL
While in the process of pulling into marked stall in parking lot car accelerated unexpectedly jumping over a concrete stop and crashing into the wall of a building. Car sustained eleven thousand dollars worth of damage and the wall that was hit was caved in. Cost of wall repair is unknown at this time. After the collision an attempt to dislodge the car was attempted by putting the car in reverse. The engine RPM was still racing and the car jerked backwards uncontrollably requiring the engine to be shut off to stop the car. Nobody was injured only property damage.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11590364May 23, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The vehicle was taken to an independent mechanic, who determined that the engine was almost completely devoid of oil and that the vehicle was consuming oil abnormally quickly. The vehicle was not repaired. After investigating the failure, the contact related the failure to the Product Improvement Campaign: PI1802. The manufacturer was not notified of the failure. The failure mileage was 132,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590398May 23, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Sorento. The contact stated while starting the vehicle, he became aware that the check engine warning light was illuminated. The vehicle was taken to a local dealer and serviced under NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the failure persisted. The contact was informed by the technician that the HECU fuse had been replaced. The contact attempted to disable the check engine light with a scanner; however, the light failure persisted. The vehicle was taken to an independent mechanic where it was diagnosed with an ABS HECU Hydraulic Control Unit malfunction. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 193,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590356May 23, 2024
POWER TRAIN
The vehicle loss power pulling out on to a 2 lane county road. I was a quarter of the way across and vehicle simply lost power. I let off the gas and then pressed down again and car moved forward. An Amazon truck was coming around the corner at the same time...he had to put his brakes on to avoid hitting me. I proceeded on after the initial incident thinking maybe it was bad gas...vehicle started to beep at me repeatedly but no check engine light. I went about a mile down the road to nearest gas station during which time vehicle lost power a couple of times. Filled up with gas, put the car in reverse and car initially rolled forward and then engaged. I drove the car back home a couple of miles. In that time frame, the vehicle again lost power and started beeping at me. The check engine light came on at some point heading back home. Vehicle was towed to the dealership. The dealership has confirmed the issue exactly as I described. Becca at the dealership confirmed the car losing power driving it from the front of the dealership lot to the service department after locating the vehicle after the tow driver dropped it. The dealership tech said the transmission fluid pressures were low...did not specify if it was the control or transmission fluid . They are continuing to work with KIA's "tech line" on repairing....they did a "relearn" on the software controlling the transmission but it did not resolve the issue. I'm waiting on KIA's "techline" response on next steps....with all that said, its obvious to me at least this is related to the recent recall on their transmission pumps...which i did take my vehicle in for and it passed the recall inspection last year with no corrective action taken. This is a very dangerous scenario...losing power suddenly. I'm glad i was driving it when it occurred vs my wife or daughter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590139May 22, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that the current parts would repair the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590172May 22, 2024
ENGINE
My wife was driving down the road when all of a sudden the motor shuts off and wont start again... the engine had zero oil in it. Looking online, I see this is a big issue with other Kia owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590207May 22, 2024
ENGINE
The contact's son owns a 2016 Kia Sorento. The contact stated while her son was driving approximately 65 MPH, there was an abnormal sound coming from the engine compartment. The contact stated that her son had not noticed any warning lights, and pulled over and stopped the vehicle. The contact stated that her husband then drove the vehicle back to the residence and noticed that the oil pressure warning light was illuminated. The contact stated that the vehicle was towed to a local dealer. The dealer diagnosed the vehicle and determined that the engine was damaged and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590071May 22, 2024
SEATS, ELECTRICAL SYSTEM
The contact owns a 2013 Kia Sorento. The contact stated that after having routine maintenance on the vehicle, the contact entered the vehicle, and became aware that the driver’s side seat failed to move and had fractured. The local dealer was contacted and informed the contact about re-adjusting the seat and the associated fees for the repair. The vehicle was not repaired. Additionally, the vehicle failed to start. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589865May 21, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589881May 21, 2024
ENGINE
Driving from a parking lot to roadway the engine seized. We have never had a recall. We bought it in 2019. I understand this has been a problem for many. Can I get the engine replaced on the recall? We had just had a lot of work done. Oil change, struts, brakes, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589898May 21, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Unknown… This is what happened. I was at a stoplight first car in line. While waiting for the light the car just shut off without warning. It would not go into park, key would not turn, the dashboard was lit up & radio on. I turned on my flashers. I called a tow and kept doing everything to get the car to start after about 15 -20 minutes or so I finally got it to go in park turn the key and it started and the car drove like it never happened. It didn’t make a noise before stopping no warning lights came on or anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589903May 21, 2024
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2012 Kia Sorento. The contact stated that while driving at an undisclosed speed, he smelled an abnormally strong gasoline odor. No warning lights were illuminated. The contact exited the vehicle and unlatched the hood, only to discover gasoline flowing on top of the engine. The contact stated that he had made it home safely and ran water through the engine to clean the gasoline off. The contact researched the failure online and related the failure to NHTSA Campaign Number: 18V907000 (Fuel System, Gasoline, Engine). The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in the recall. The failure mileage was approximately 190,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589904May 21, 2024
ENGINE, SERVICE BRAKES
The contact owns a 2011 Kia Sorento. The contact stated that while driving at a slow speed, there was a jerking and grinding noise detected when the brake pedal was depressed. The contact stated that the vehicle was slow to stop. The engine, traction, ABS, and Hill Assist warning lights were illuminated. The vehicle was towed to the residence. The contact called the local dealer and was informed that the vehicle needed to be diagnosed and towed to the dealer. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V877000 (Engine). The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 285,658. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589972May 21, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589580May 20, 2024
ENGINE
On 12/15/2023 I was driving and my Car stalled as I was pulling in to my father’s RV Park and would not start again I went back next day and it started Then a Month later and I was on my way home from Costco and my car just stopped I had to have it Toed to my house it started the next day then on 04/01/2024 I went to the store and on the way home my Car just started making a loud noise like a rod is knocking I think my Engine is gone
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589687May 20, 2024
ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have a problem with my Kia Sorento since last year and I expensed a lot money with the eng8ne. The motor is broken down. Also, one shop gave me the receipt, 4 guys for $59 because I refuse any repair again. But, the other shop mechanic where I expensed a lot of money does not give me the receipt, inspire of my request they have not given me the receipt yet. I am so embarrassed, I expensed a lot $5500 for the repair. And, another shop too for $500. Thanks
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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