Kia Sorento Complaints

10,397 consumer complaints on file.

#11586315May 1, 2024
ENGINE, ENGINE AND ENGINE COOLING
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585994April 30, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
My vehicle Recall Having issues No remedy available as of today 4-30-24 I need my specific vehicle recall ready and available for fixing at the local Dealership Recall alert not fixed Recall needs remedy to fix or replace Due to fire safety concerns
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586012April 30, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586152April 30, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2013 Kia Sorento. The contact stated that while driving approximately 55 MPH, the vehicle was losing motive power and was making an abnormal sound. The contact stated that numerous warning lights had been illuminated. The contact was able to coast to the side of the road. The contact attempted to restart the vehicle, but the vehicle failed to restart. The contact had the vehicle towed to the residence. The contact called a local mechanic, but the vehicle was not diagnosed. The mechanic determined that the vehicle was experiencing engine failure. The vehicle had not been taken to a dealer. The vehicle was not diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The manufacturer was not informed of the failure. The failure mileage was 105,724.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586166April 30, 2024
STEERING:COLUMN
The contact owns a 2015 Kia Sorento. The contact stated that while driving at an undisclosed speed, the contact noticed a popping sound coming from the steering column. The contact stated that the failure occurred while making a turn. The contact stated that the failure was intermittent at first but had become a persistent failure. The vehicle was taken to an independent mechanic where it was diagnosed with a fractured steering column. The contact was informed that the steering column needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the independent mechanic had not provided a full diagnostic report. The contact was informed that the steering column needed to be disassembled to be able to provide a complete diagnostic report. The manufacturer was not made aware of the failure. The failure mileage was approximately 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586001April 30, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
As I was driving the car it suddenly lost power… then all warning and sensor lights came on in the dash. I pulled the car over and restarted and the engine turned on but would not engage to drive. It was stuck. Multiple engine and transmission warning codes appeared on my Kia app for the car. Kia’s response to resolve has been non existent. I am fearful for my safety if this happens again. It’s the second time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585723April 29, 2024
ENGINE
We are the second owners of a 2016 Kia Sorento, which we purchased at a KIA Dealership when it was under warranty. The car worked well and we maintained it with regular oil changes and tune ups, until one day the engine began making a loud sound and begin stalling. The car doesn't feel safe to drive, as we know the engine could shut down at any moment. I had two mechanics check the car and they both said that we need a new engine. I reached out to the KIA dealership, but they said they cannot do anything about it. It seems like a manufacturing problem, which may God forbid could put families in danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585758April 29, 2024
ENGINE
I brought my 2011 Kia Sorento in to Jeff Wyler Kia in Fairfield, Ohio on [XXX] to be checked after receiving notification of a recall campaign for the engine. According to the recall an engine compartment fire can start while driving, and the recall stated engine smoke and/or the smell of burning oil were causes for concern. The remedy was for Kia to replace the engine. Since my vehicle was experiencing both, I scheduled the appointment. I mentioned the smoke seemed to be coming from the rear of the engine, and that it was burning through oil but I never had any oil spots on my driveway.(They specifically asked about this.) I was told that after a complete inspection my vehicle did not qualify for the recall as something else was causing the problem, a leaky seal around the oil pan. Didn't sound right to me but since they are certified mechanics and I'm not I paid for the repair. After the service I noticed the issue was persisting, so I returned to Kia to show them there was still a problem. They assured me this was just residual oil burning off the engine and it would stop in a few days. I then started to notice oil spots under my car where I hadn't before I brought it in for service. Soon after, the engine starting shutting down while driving creating a serious safety issue. When I couldn't get it to start back up, I had it towed back to Kia at my own expense. That was on [XXX] and they still can't tell me what the problem is, only that it is not related to the recall or the service they have provided. They charged me $369.64 for an unnecessary repair that did not fix the issue it was brought in for, and they want to charge me for the diagnostics they are currently allegedly performing on it. They are assuming no responsibility for the issue, even though their negligence in that first visit clearly caused additional harm to the engine, compromising the safety of me and my family. Kia customer care called me once but since will not return my calls or emails. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585795April 29, 2024
UNKNOWN OR OTHER
The gear post has been stuck in park for at least 3 days. I have to keep using the screwdriver method jut to get it in reverse. Everytime I make a stop and get back in the car have to use the screwdriver. I've had the car since January 16th never had this problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585832April 29, 2024
ENGINE, UNKNOWN OR OTHER
My vehicle is consuming a lot of oil. At my previous oil change I mentioned this to the dealer as I had to put in 5 quarts of oil. The oil canister light came on which I believed was just warning me to my upcoming oil change but my dipstick indicated otherwise when I checked. The light would only come on when I made turns in the road. It did not stay on consistently. As I was driving my engine sounded bad and I was worried something more was wrong which is why I checked the oil. When I brought it in for the oil change, the service advisor said they would check for leaks which was not located. I asked them to set my oil change for 3k miles instead of the 5k miles they have been setting it as I was worried about engine damage. The oil canister light came on recently once again (still only when I take turns on the road) with still 1100 miles left in the current oil change and when I checked there was no oil in the engine reflected on the dipstick. I gradually added oil and had to add 5 quarts of oil once again. I set up an appointment for further investigation but I fear that by the time they run their tests my vehicle will surpass any warranty. I’m currently at 77700 miles. This much oil consumption is not normal and I shouldn’t have to keep a constant stock of oil available to fill up every 2k miles. I understand a little bit of oil but having to add 5 quarts of oil at a given time is way too much.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585884April 29, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2014 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated, and smoke was coming from the engine before the vehicle stalled. The contact was able to move the vehicle to the shoulder and had the vehicle towed. The vehicle was towed to the residence. The dealer was not made aware of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585900April 29, 2024
ENGINE
Engine failure similar to other Kia Engine Class Action Lawsuit
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585959April 29, 2024
FUEL/PROPULSION SYSTEM, ENGINE
Brought the car in April 1st for oil consumption, was told to bring it back at 1000miles for oil consumption test. Drive the car for 700 miles and it started to sputter while driving on expressway. Car died and was smoking. Checked oil level and it was at L on dipstick. Kia is saying it is the fuel injectors and are still not taking care of the oil consumption. Was told fuel injectors are not covered under warranty and that I have to do another oil consumption test after injectors are fixed. I am terrified to drive this car knowing the engine could seize and I nearly got into an accident going 60mph on 4/25 when fuel injectors went.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585653April 28, 2024
SERVICE BRAKES
I made a hard brake when first got car. Warning lights for ABS and traction control came on. Battery disconnected. Battery reconnected and codes cleared, but warning lights remained. Code 2400201 on OBDII read. I didn’t check ABS pump for leakage as I don’t know where that is. I can see the ABS Pump module unit aka ABS Hydraulic Control Unit. When I hard brake there is no ABS pumping action. Car just lurches forward real hard. Hope car doesn’t catch on fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585669April 28, 2024
UNKNOWN OR OTHER
My 2014 kia sx limited is pealing paint, a huge chuck on drivers side pillar. It has been garaged kept, and only has 150,000 miles. If u need I can send a picture.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585681April 28, 2024
ENGINE
Vehicle has excessive oil usage which made a carbon build up and the engine blew. I was told by my Kia dealer when I first started burning oil that this is a known problem and my engine would eventually blow a piston and not work. Unfortunately this happened. Knowing this was a problem Kia is aware of and not fixing is wrong.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585561April 27, 2024
ENGINE
Car has had zero problems. Started hearing a strange noise when accelerating, took to dealership they said engine was burning oil and oil was low (no indicator lights). They determineed the engine was failing and needed to be replaced. They told me this was a common occurrence with the 3.3L v6 associated with my model year. They agreed to replace the engine at their cost after a lengthy back and forth. I serviced the car regularly at Kia. They determined it was no fault of my own. Drove the car home and a few additional times. The engine blew up, smoking with no indicator lights. I had to pull over off the side of the road. It could have been a dangerous situation. It has been over a month and the engine has not been replaced yet due to limited inventory and difficulty obtaining a replacement engine by the dealership. The car was towed to the dealership after the engine blew up and it is still sitting at the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585361April 26, 2024
ENGINE
While traveling to Atlanta, GE from Ohio, I stopped for gas south of Chattanooga. Immediately after ( within 10 miles), my 2016 Kia Sorento began to lose power and acceleration. In trying increase speed, the car started shaking and acting erratically. I pulled over to try to discern the issue, but could find nothing. ENGINE LIGHT WAS NOT ON. I thought it might be bad gas but this was not the case. I drove the car the rest of the way to Atlanta as this was late Friday night and Saturday I had a gig in Atlanta with no chance to visit a garage or dealership. On the return trip to Ohio the car continued to stall and I had to shift to N in order to keep the engine running during several traffic jams… still running erratically, That next Monday, [XXX], I took the car to a local garage. They reported a misfire in cylinder 2 and no compression in this cylinder. They suspected a burnt exhaust valve and recommended rebuilding the engine. I got a 2nd opinion at the dealer 15 miles away and they recommended a new/ rebuilt engine as it would have a 3 year warranty. I ok’d the repair and spent $13,600 plus another $400 for an engine bolt after the install. The newer engine lasted a week and it was another 4 weeks for the 2nd engine re-install. So… $117.66 for the first diagnostic and $14,000 after the installed engine. I checked with Kia and there were any with this engine. The answer was no. Since then, I have read complaints on forums concerning this Kia 3.3 Lambda engine. I would like to add my name to the list of complaints. There is no reason this engine should have failed. I kept up on service, changed the oil within 3-5k miles. I bought the car in Dec 2018 with 59k miles and since then have generated another 60k miles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585370April 26, 2024
ENGINE
My two kids and I was driving in the vehicle at 60 mph down [XXX] when the car started to make some noise and lost power. No warning lights came on, the vehicle began to slow just in the middle of the highway with a lot of traffic. Then the entire vehicle began to shake, no warning lights. I stopped 2 miles later in the next exit and the car did not respond any more. It was towed to the next repair shop (in Cle Elum, Wa). The mechanic told us the engine is seized and we have to replace it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585405April 26, 2024
UNKNOWN OR OTHER
UNKNOWN. Vehicle at fire risk when parked. THE HYDRAULIC ELECTRONIC CONTROL UNIT (HECU) MAY EXPERIENCE AN ELECTRICAL SHORT CIRCUIT, WHICH CAN RESULT IN AN ENGINE COMPARTMENT FIRE WHILE DRIVING OR PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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