Kia Sorento Complaints

10,397 consumer complaints on file.

#11593205June 8, 2024
POWER TRAIN
The transmission shift lever locked up. The car could not be started. It is available for inspection. This caused the owner not to be able to start the vehicle and be stranded in a parking lot, unable to drive home. A tow truck was called and the vehicle is currently at a service station, where it was inspected and the problem was diagnosed. As a result, the owner has rented a car, due to a three business day wait period for the replacement part. There were no warning lights or indications prior to the problem! This event has caused the owner much undo stress, and over $1200 in expenses. Also, because the owners live out of state, and needed to head back home (NY), they now have to travel back again to the State of MASS in order to pick up their vehicle. This constituted a minimum of a one week car rental. The closest dealership is over an hour away from where the vehicle broke down and is very costly to have it towed there.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593020June 7, 2024
ENGINE
I was driving on the highway and the vehicle stalled would not start again had it towed to local repair shop where I was told the engine was blown due to no oil in the car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593035June 7, 2024
ENGINE
The contact owns a 2016 Kia Sorento. The contact stated that while operating the vehicle, the vehicle lost motive power and would not properly accelerate. The vehicle was taken to the local mechanic who diagnosed and determined that the timing chain had failed causing severe damages to the engine. The vehicle was later driven to the local dealer who confirmed the timing chain failure had occurred and advised that the engine needed to be replaced. The vehicle was not yet repaired and was later towed to the residence. The manufacturer was notified of the failure, but no assistance was offered. The contact stated that the timing chain was previously replaced but the failure had reoccurred. The failure mileage was 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593069June 7, 2024
STRUCTURE:BODY, UNKNOWN OR OTHER
The paint on my car is peeling off. Attached is pictures of the top of the back door window(In back of the driver’s seat)and the flap on top of the back window.The paint is Snow White.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593083June 7, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Kia Sorento. The contact stated that the vehicle was consuming an excessive amount of oil. The contact was adding oil after driving two hundred miles. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who performed two engine flushes and an oil change. The contact called the local dealer and was informed about an engine replacement after the engine had seized; however, the vehicle was not diagnosed or repaired. The contact called another local dealer Edwards Kia (3134 S 9th St., Council Bluffs, IA 51501), but the vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593147June 7, 2024
STEERING
My gear shift has been stuck in park almost 2 months now. I've been using a screwdriver in order to move the gear from park to reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593149June 7, 2024
ENGINE
No oil with no idication and no warning light. Extremely rough idling stalling possible complete engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593155June 7, 2024
SERVICE BRAKES, HYDRAULIC, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
The contact owns a 2014 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as needed. The contact drove the vehicle to the residence and became aware that there was gas leaking underneath the vehicle. The dealer was made aware of the failure and diagnosed the vehicle with a crack in the high-pressure fuel pump. The contact was informed that the high-pressure fuel pump needed to be replaced and confirmed that parts for the recall repair were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 74,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593144June 7, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving on 3 separate occasions the AEB engaged causing vehicle to stop completely in the middle of the roadway with nobody in front or on the side and Im not too sure if anyone was behind. Vehicle was going 50mph on two occasions and 35mph on the third occasion. Took to dealership was told there is nothing they could do about it unless the vehicle is giving off code(s). Called the dealership again when incident occurred told me the same thing, finally when the third time it happened I contacted KIA Corporate made a case and now waiting for a call back. Very concerning safety issue that needs to be recalled
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593080June 7, 2024
FUEL/PROPULSION SYSTEM
On 3/5/24, the vehicle began to limp shortly after starting it and driving a little ways. I pulled off and a majority of the lights on the dash came on. I turned vehicle off and then on, and the check engine light stayed on. I was then able to drive car as normal. The check engine light eventually went off. Service department said they were unable to do anything unless the light was on. For the next few months, upon starting the car, the auto start/stop light would flash on the dashboard. The car would limp until you turn the car off and back on. Once turned back on, the car would drive normally. On 5/20/24, check engine light came back on. Drove to dealership where I had to schedule an appointment for diagnostic testing. On 6/6/24, I had diagnostic testing done at a service department where they found that the fuel rail had gone bad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592779June 6, 2024
LATCHES/LOCKS/LINKAGES
The contact owns a 2014 Kia Sorento. The contact stated that the doors failed to lock securely. There were no warning lights illuminated. The vehicle was taken to the dealer where the remedy for the antitheft recall issued by the manufacturer was performed. The dealer stated that the remedy would resolve the cause of the failure however, the failure persisted. The manufacturer was made aware of the failure and opened a case. The failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592860June 6, 2024
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2016 Kia Sorento. The contact stated while driving 60 MPH, the vehicle lost motive power. There were no warning lights illuminated. The vehicle failed to restart and was towed to the contact’s place of employment. The dealer was not contacted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592910June 6, 2024
ELECTRICAL SYSTEM
Intermittent issues with windows not operating and doors will not unlock, which means the rear doors will not open.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592909June 6, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS
Forward safety system error on dashboard. Forward safety system not working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592836June 6, 2024
ELECTRICAL SYSTEM, POWER TRAIN
The contact owns a 2021 Kia Sorento. The contact stated while driving at an undisclosed speed, several unknown warning lights illuminated. The contact stated while the vehicle was parked, the vehicle failed to shift into the intended gear and stalled. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the wiring harness for the remote starting system had malfunctioned and needed to be replaced. The wiring harness was replaced; however, the contact stated that after driving for an undisclosed period and parking the vehicle, the contact was unable to shift the gear shifter. The vehicle was taken back to the dealer but was not diagnosed. The manufacturer was made aware of the failure and referred the contact to the State Attorney General who then referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 34,256.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592591June 5, 2024
UNKNOWN OR OTHER
Front doors are able to be open while the car is in gear and being driven, even after automatic doors locked when putting in gear. My grandson grabbed the handle and opened it and almost fell out while I was driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592734June 5, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2014 Kia Sorento. The contact stated that while driving at an undisclosed speed, she smelled a burning odor in the interior of the vehicle. The traction control and ABS warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic), and the VIN was included, but parts were not yet available. The manufacturer was notified of the failure, and a case was opened. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592409June 4, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2014 Kia Sorento. The contact stated while driving at an undisclosed speed, the ABS and traction control warning lights illuminated on the instrument panel. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The VIN was included, and the vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592485June 4, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592222June 3, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Sorento. The contact stated that while driving at 35 MPH, the contact detected a burning rubber odor. The TPMS and check engine warning lights were illuminated. There was smoke coming from underneath the hood and through the air vents, causing the front windshield to fog. The contact was unable to see and crashed into the side of a residential porch, scraping the driver's side mirror and front driver's side quarter panel. The contact did not sustain any injuries, and no medical attention was received. No police report was filed. The vehicle was towed to Firestone, where a leak test was performed, and it was determined that an unknown fluid had leaked onto the starter. The starter was replaced; however, the vehicle hesitated to start. The contact later received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The dealer was made aware of the failure and scheduled an upcoming appointment for a diagnosis. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 66,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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