Kia Sorento Complaints

10,397 consumer complaints on file.

#11595839June 22, 2024
VEHICLE SPEED CONTROL
I was on the freeway and I needed to accelerate to get over and I pushed on the gas and the car would not accelerate at all I could not get the vehicle to speed up it was stuck at 40 I had gotten the gas pedal to the ground and no acceleration the RPM were jumping up but the miles per hour were not so I I tried to let it drop down in speed and then tried to accelerate again and at that point I could not get the vehicle over 60 I pulled over turned off the vehicle waited and then restarted it and tried to continue on to the freeway and the car would not go over 60 miles per hour. I had my car towed to DCH Kia of Temecula where they had my vehicle over 2 weeks and proceeded to say they couldn’t find any errors or codes to see what was wrong with it and said it was intermittent and had me pick up my car I picked up my car and when I went to get on the freeway once again with my daughter in the car and vehicles behind me I went to accelerate to get on the freeway and the vehicle would not pick up I could not get my car to go over 40 miles per hour once again and I had a car behind me almost hit me and start honking at me with my kid in the car I had to pull off the freeway because I was causing traffic to back up my car wouldn’t accelerate and it had to be towed back that Monday to the dealership they continue to have the vehicle for another 2 weeks and said they hooked it up to a a flight recorder and drove it and no one could find and thing wrong with it so I picked it up after 2 trips to the dealership and 1 month with out my car and no one can I find anything wrong with it yet I google it and there are multiple recalls on other 2020 Kia sorentos that have acceleration problems but the Kia dealership told me they never heard of this. I once again had it happen at 80 miles per hour tonight and it got stuck this is very unsafe and can cause a catastrophic accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595832June 21, 2024
UNKNOWN OR OTHER
The pearl white paint on my 2014 Kia Sorento is delaminating from my hood, roof and side pillars. I have an estimate of $2772.50. I have more pictures and a copy of the estimate but was unable to upload more file.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595444June 20, 2024
ENGINE, STEERING
The contact owns a 2015 Kia Sorento. The contact stated while driving approximately 55 MPH, the brakes locked up, the steering seized, and the vehicle stalled. The contact stated that there were several unknown warning lights illuminated. The contact was barely able to pull off the highway. The contact was not able to restart the vehicle. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the engine had seized and needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595479June 20, 2024
ENGINE
Was driving down the street no lights on the dashboard no overheating no warnings whatsoever and I heard a click and the engine just went out and the Dashboard lit up if this had happened on the expressway, it could’ve been very dangerous It appears the engine is seized, but it had oil . Apparently, this is become a common problem with this vehicle. Once they hit over 100,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595544June 20, 2024
ENGINE
The contact owns a 2023 Kia Sorento Hybrid. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. The contact stated that several unknown warning lights were illuminated. The contact was able to restart the vehicle, but the failure persisted. The contact stated while attempting to drive the vehicle the following day the failure persisted. The vehicle was towed to the dealer where a diagnostic result was undetermined. The dealer stated that while attempting to drive the vehicle, there were no warning lights illuminated. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 19,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595559June 20, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 30 MPH, the ABS warning light illuminated, and there was a burning-like plastic odor coming through the vents. The contact pulled over and turned off the vehicle. The vehicle was not taken to a dealer or to an independent mechanic. The vehicle was not diagnosed or repaired. The failure mileage was unknown. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595462June 20, 2024
ENGINE
Kia has failed to provide proper protection for their radiator on their Sorento and Telluride models. There are many many many reports online of these radiators sustaining damage which should not have occurred, and Kia refuses to cover any of these repairs under any type of warranty. In my example, my brand new 2024 Sorento with 1,300 miles overheated and dumped all of its coolant due to what the Kia dealership claimed was a puncture in the radiator. The vehicle was never driven off road, and had never been hit by anything. If Kia has a guard in place to prevent this from happening, the guard is insufficient and should be a concern. Kia refused to cover this issue under their warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595416June 20, 2024
SEATS
Drivers seat is moving all the way forward & inclining all the way towards steering wheel while operating vehicle and I am unable to stop stop it or move it back. This has happened to me 4 times now, 2 of them at high speeds & there is no rhyme or rhythm to when or if you can adjust the seat back. It stayed all the way up after parking & sitting in my driveway for about 14 hours, I was able to move it back but after driving it about 2 miles it moved all the way up again & I so far am unable to move it back. This nearly caused me to crash the first time it happened & I am simply lucky to by thin enough to fit in the tiny space & somewhat see the road long enough to stop. Someone 10 pounds heavier likely would not be so lucky & would most certainly crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595231June 19, 2024
EXTERIOR LIGHTING
While driving after dark with the auto lights engaged, my headlights suddenly turned off. When I turned the knob on the light switch they came back on and I continued to drive. A short while down the road this happened again. At this point I turned the auto lights off and just ran them in manual on mode. No further incident with them in manual. This has now happened on several occasions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595256June 19, 2024
ENGINE
Engine seized
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595263June 19, 2024
ENGINE
I was burning oil in my car. I had put oil in my sorento every 1000 miles. I had ask the service dept about when I had 92000 miles. She then informed me that was normal and if I had put more oil in there that I might have a problem. I thought I was under warranty at that time through Kia but was informed that I didn’t have warranty unless I bought it extra. I gave over 109783 miles on it now and blown a rod. I got a tune up about 2 weeks ago and they told me I burning oil and they thought I might have a leak inside the motor possibly in one my rods. A week after I got a tune I blew a rod. I have read that sorento are known to have these problems. What they said they built the engines and never fixed the problem they had on blowing there engine. They’d said they don’t drill there heads properly. They don’t allow enough oil into cylinders and the engine blows. I have put oil in the car every 1000 miles . I should not have replace that much oil all the time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595303June 19, 2024
ENGINE
Engine lost power while driving at normal speed(45 mph). Car will not start after stalling after coming to stop. This is after three years of massive oil usage and dozens of spark plug failures. Dealer and manufacturer were made aware of situation. They couldn't or wouldn't replace engine unless it completely failed or caught fire. Now that it has failed, it is beyond the "warranty". Researching this model year, it is obvious they have an issue that needs to be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595359June 19, 2024
ENGINE
Car is burning 3/4 a quart of every 1,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594996June 18, 2024
ENGINE AND ENGINE COOLING:ENGINE:OTHER FUEL TYPES:TURBO/SUPERCHARGER:HOSES/PLUMBING
The contact owns a 2018 Kia Sorento. The contact stated while driving 79 MPH, the oil warning light illuminated, and he observed a burning oil odor emanating from the engine compartment. The vehicle was pulled to the side of the road and inspected. The contact observed condensation under the front of the vehicle and no oil on the dipstick. Additionally, another vehicle pulled to the side of the road and reported that condensation from the vehicle sprayed onto the windshield and hood of their vehicle. The vehicle was towed to a dealer where it was diagnosed and determined that the turbo feed line assembly needed to be replaced due to corrosion and a hole. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595002June 18, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Kia Sorento. The contact stated that his vehicle had burst in flames while parked in his drive way. The contact called the fire department, however he was able to extinguish the flames using hand held extinguishers. The contact stated that the damage was contained to the front end of the vehicle, the engine compartment, the fire wall and the passenger front side. The fire department issued a report. The contact had not taken the vehicle to a local dealer. The vehicle was not diagnosed and was not repaired. The contact stated that the vehicle was towed to an impound lot. The manufacturer was not informed of the failure. The contact had searched online and related the fire to NHTSA Campaign Number: 21V331000 (Service Brakes, Hydraulic) which was associated to his VIN. The failure mileage was approximately 155,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11595173June 18, 2024
ENGINE, ELECTRICAL SYSTEM
The engine started to sound weird and stopped in the middle of the road that couldve created an accident should there have been other vehicle iw as pregnant at that time We contacted kia and they wouldnt change the engine since we didnt replace the knock sensor but we never received the mail and they confirmed thag mail was not sent to us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595187June 18, 2024
ENGINE
I previously reported an engine complained submitted on 9/14/2023, ID 11544548. My engine started knocking while I was driving on a major highway without any warning lights or indications. a claim to Kia was made as I was told by the Kia dealership I would need engine replacement however Kia offered no explanation as to why the engine failed nor any explanation or seemed to care one bit that I was on a major highway and this occurred without any warnings whatsoever. I understand there is current recall for some v4 engines of the sorento model I had and I firmly believe the 3.3L v6 engines should be investigated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594733June 17, 2024
ENGINE
There is oil leaking into my coolant. I had it flushed, hoping it was just a fluke. Then noticed there was more oil getting into my coolant. I had the vehicle inspected again and they stated it was probably a blown head gasket, or a cracked head.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594792June 17, 2024
UNKNOWN OR OTHER
The paint I'd peeling off the hood.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594814June 17, 2024
STRUCTURE:BODY
The paint color - white pearl- is peeling off the hood of the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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