Kia Sorento Complaints

10,397 consumer complaints on file.

#10955305February 17, 2017
STRUCTURE:BODY
CHROME CRACKING ON DRIVER'S INSIDE DOOR HANDLE CAUSING SEVERE CUT ON HAND WHEN ATTEMPTING TO OPEN VEHICLE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955378February 17, 2017
UNKNOWN OR OTHER
THE DOOR WILL OPEN FROM THE INSIDE BUT NOT FROM THE OUTSIDE. AFTER SPEAKING TO OTHERS I HAVE FOUND OUT THAT THIS HAS BECOME A COMMON PROBLEM WITH THE SORENTO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955039February 16, 2017
AIR BAGS
MY PASSENGER SIDE AIR BAG WILL NOT BECOME ACTIVE IF I USE MY AIR CUSHION.I NEED TO BE ABLE TO ACTIVATE THE AIR BAG.KIA TELLS ME TO BAD .I NEED TO USE A CUSHION FOR MEDICAL REASONS.I WANT THE AIR BAG TO BE ACTIVE .I PAID FOR THIS FEATURE.KIA SAID I CAN'T USE A CUSHION. I FEEL THE AIR BAG SHOULD BE ACTIVE ALL OF THE TIME REGARDLESS PLEASE REQUIRE THEM TO PUT SWITCH ON THIS FEATURE TO ACTIVATE THE AIR BAG?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955178February 16, 2017
STRUCTURE:BODY
YOU SAY YOU WANT ME TO REPORT IT WHEN THE MANUFACTURER FAILS TO PERFORM THE RECALL WORK, BUT YOU HAVE NO WAY FOR ANYONE TO DO THAT. YOU ARE AS BAD AS THE MANUFACTURER WHO FAILED ME. I CAN'T COUNT ON YOU TO DO ANYTHING, YOU'VE MADE THAT VERY APPARENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954804February 15, 2017
ENGINE
THE VEHICLE WAS IN MOTION 35MPH WHEN SUDDENLY ALL THE LIGHTS IN THE PANEL FLASHED AND THE VEHICLE CAME TO A COMPLETE STOP. THE DEALER DIAGNOSED THE CAR WITH ENGINE FAILURE . THEY REFUSED TO COVER THE DAMAGE UNDER WARRANTY AND CLAIM THAT IS DUE TO LACK OF MAINTENANCE EVEN THOUGH WE PROVIDED THEM WITH SERVICE RECORDS. THIS IS A FAULTY ENGINE AND KIA IS REFUSING TO STAND BY THEIR PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954205February 13, 2017
ENGINE
WHILE TRAVELING AT 75 MPH ON THE FREEWAY. THE COMPRESSION WENT TO ZERO AND THE VEHICLE STALLED IN A DANGEROUS LOCATION NEXT TO A GUARDRAIL. THE ENGINE OIL FLOWED OUT OF THE ENGINE AND THERE WAS DARK SMOKE BILLOWING OUT OF THE EXHAUST. THE KIA WAS TOWED HOME AT MY EXPENSE. THE VEHICLE HAD SERVICE THROUGH ITS' ENTIRE WARRANTY PERIOD WITH KIA DEALERSHIP. THEY MADE MAJOR REPAIRS AS WELL AS OIL CHANGES FOR COMPLIANCE WITH WARRANTY. THE VEHICLE IS OUT OF WARRANTY BY 20K. KIA WILL NOT COVER THE ENGINE REPLACEMENT WHICH IS NEEDED. THIS IS THE SAME PATTERN OF MECHANICAL FAILURE REGARDING ENGINE OIL PROBLEMS LEADING TO CATASTROPHIC ENGINE FAILURE AND COSTLY REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954291February 13, 2017
FUEL/PROPULSION SYSTEM
WHEN I PUMP GAS INTO MY CAR, THE FUEL SPITS BACK OUT AT ME. I HAVE TO PUMP REAL SLOW FOR THIS NOT TO HAPPEN. THIS IS DANGEROUS, GAS GETS ON MY HANDS AND CAR,I HAVE TO CARRY SOAP AND WATER TO WASH THIS OFF OF MY CAR. I CALLED ABOUT THIS AND WAS TOLD BECAUSE MY CAR VIN # WAS NOT ON THE THEIR LIST THERE WAS NOTHING THEY COULD DO FOR ME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954076February 12, 2017
POWER TRAIN
THE TRANSMISSION IS BANGING EVEN WHEN NOT SHIFTING. I WAS DRIVING AND HEARD A BANG AND A JOLT, I THOUGHT I HIT SOMETHING, BUT THERE WAS NOTHING AROUND ME. IT'S STARTING TO HAPPEN MORE OFTEN. I THINK THERE'S SOMETHING WRONG WITH THE TRANSMISSION. I LOOKED ONLINE AND FOUND A BUNCH OF COMPLAINTS FOR THE SAME THING. I DON'T FEEL I SHOULD HAVE TO PAY FOR A DEFECTIVE TRANSMISSION WHEN IT APPEARS IT'S A COMMON PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954091February 12, 2017
ELECTRICAL SYSTEM
PUSH BUTTON START. SOMETIME IT STARTS AND SOME TIME IT DOES NOT. HIT AND MISS. BATTERY REPLACED. ALTERNATOR REPLACED, STARTER CHECK. CAR DOES NOT ALWAYS START THE 1ST, 2,3,4,OR 5TH TIME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954100February 12, 2017
ELECTRICAL SYSTEM
THIS VEHICLE HAS THE ABS LIGHT, TRACTION CONTROL LIGHT, AND THE DOWNHILL ASSIST LIGHTS THAT COMES OFF AND ON WHIE DIVING THE VEHICLE. AFTER DRIVING FOR A WHILE THAN THEY MAY GO OFF, NOW THEY ARE BACK ON AND THEY ARE STAYING ON WHICH MY WIFE IS SCEPTICAL OF HAVING ON AND SO AM I, WHEN I CHECKED TIS PROBLEM ON THE INTERNET FR COMPLAINTS THER WE MANY FOR THIS SAME PROBLEM AND THE DEALERS CAN'T SEEM TO KNOW HOW TO FIX THE ISSUE. I WRATE A LETTER TO THE KIA CORPERATE OFFICE TODAY TO SEE WHAT CAN BE DON WITH THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10953653February 9, 2017
AIR BAGS
CAR AT 72,000 MILES. AIRBAG LIGHT ILLUMINATES CONSTANTLY. DEALER INDICATES PROBLEM WITH PASSENGER OCCUPANCY SENSOR. ODDLY, THE OTHER LIGHT ABOVE THE CONSOLE THAT INDICATES PASSENGER AIRBAG ON/OFF CORRECTLY SHOWN OFF WHEN NO ONE IS SEATED IN PASSENGER SEAT, AND ON WHEN A PASSENGER IS SEATED. RESEARCH FROM VARIOUS ONLINE SOURCES IS INCONCLUSIVE IF THE AIRBAG WILL DEPLOY IN AN ACCIDENT GIVEN THE CURRENT ERROR CODES OF B1674 AND B1767. EXPENSE TO REPAIR IS EXCESSIVE, IN MY OPINION, AT A COST OF $1,800 FOR THE PASSENGER OCCUPANCY SENSOR (ROUGHLY 1/5 THE VALUE OF THE CAR).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950079February 7, 2017
AIR BAGS
AIRBAG WARNING LIGHT ON BUT NO REASONS, NO ERROR CODES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950159February 7, 2017
UNKNOWN OR OTHER
HELLO, IT SEEMS THAT THE RECALL SC 089 THAT WAS DONE ON MY KIA DID NOT FIX THE ISSUE WITH THE TRANSMISSION. KIA SHOULD COME UP WITH THE BETTER SOLUTION CAUSE THERE IS A HIGH RISK OF THE TRANSMISSION FAILURE. WE HAD THE SAME ISSUE WITH OUR TRANSMISSION AS DESCRIBED ON SC 089 AND ALMOST CRASHED ON THE HIGHWAY. KIA DEALER SAID IT IS NOT THEIR ISSUE CAUSE THE REPAIR WAS DONE. SO EVEN KIA AFTERSALES PROCESSES DO NOT WORK AS THEY KEEP THE DANGERS CARS ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949875February 6, 2017
UNKNOWN OR OTHER
WE ALMOST DIED ON THE HIGHWAY TODAY! WE WERE TURNING TO HIGHWAY WE STOPPED AND AGAIN. UNFORTUNATELY THE CAR MOVED ONLY 3 YARDS AND STOPPED. MECHANIC SAYS IT WAS THE TRANSMISSION AND THE RECALL SC 089 WAS NOT DONE PROPERLY OR NEVER DONE BEFORE EVEN KIA DEALER SAYS OTHERWISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949662February 5, 2017
STRUCTURE:BODY
REAR DRIVER SIDE DOOR WILL NOT OPEN FROM OUTSIDE OR INSIDE. NO IMPACT OR DAMAGE.DOOR HANDLE JUST STOPPED WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949545February 4, 2017
STRUCTURE:BODY
I HAVE A 2011 KIA SORENTO AWD LX THE FRONT DRIVERSIDE DOOR WILL NOT OPEN FROM THE OUTSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949262February 3, 2017
UNKNOWN OR OTHER
THE RIGHT AND LEFT REAR OUTSIDE DOOR HANDLE COVER/CAP AS COME OFF THE CAR. SEEMS IT WOULD BE SOME KIND OF MANUFACTURING ISSUE THAT BOTH HANDLES WOULD COME OFF. THE REPLACEMENT PART IS ONLY ABOUT $15 BUT THE DEALER WANTS $100+ TO INSTALL THE REPLACEMENT. ONE DOOR HANDLE CAME OFF IN OCTOBER 2016 AND THE OTHER CAME OFF THIS LAST WEEK IN JANUARY 2017. I DON'T MIND PAYING FOR THE REPLACEMENT PART BUT NOT THE INSTALLATION COSTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949323February 3, 2017
EXTERIOR LIGHTING, LATCHES/LOCKS/LINKAGES, SERVICE BRAKES, POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE ATTEMPTING TO OPEN THE PASSENGER SIDE DOOR FROM OUTSIDE THE VEHICLE, THE LOCK FAILED TO OPEN THE DOOR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 156260000 (POWER TRAIN) AND 13V114000 (SERVICE BRAKES, HYDRAULIC, EXTERIOR LIGHTING). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948851February 1, 2017
ENGINE
TL* THE CONTACT OWNS A 2017 KIA SORENTO. WHILE DRIVING 52 MPH, THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, WHILE THE VEHICLE WAS PARKED, THE ENGINE INDICATOR ILLUMINATED WITHOUT WARNING. THE CONTACT STATED THAT THE RPMS MALFUNCTIONED WITHOUT WARNING. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 11,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948873February 1, 2017
SERVICE BRAKES, ENGINE, VEHICLE SPEED CONTROL
15-DEC-2016: TRAVELING APPROX. 50 MPH DURING HEAVY TRAFFIC IN MARIETTA, GA, THE VEHICLE HAD A COMPLETE LOSS OF POWER THEREFORE PREVENTING THE OPERATOR OF SAID MOTOR VEHICLE TO HAVE COMPLETE LOSS OF CONTROL OF THE VEHICLE, (MYSELF) THUS, ILLUSTRATING A SERIOUS SAFETY DEFECT. THIS ISSUE COULD HAVE RESULTED IN SERIOUS INJURY, THE LOSS OF LIFE OF MYSELF OR OTHER MOTORIST, AND OR A CATASTROPHIC EVENT TO PROPERTY AND INFRASTRUCTURE. THE ENGINE LIGHT DID COME ON DURING THIS INCIDENT AND EVER SINCE I HAVE BEEN EXTREMELY FEARFUL TO OPERATE MY VEHICLE EVER SINCE. 2. 22-DEC-2016: ENGINE LIGHT, RPMS ACCELERATE, WHILE VEHICLE IS IN PARK/ DRIVE. I WAS PARKED AND THE RPMS ACCELERATED FOR NO REASON. I HAVE VIDEO FOOTAGE OF THIS INCIDENT. 3. 05-JAN-2017: ENGINE LIGHT, RPMS ACCELERATE, WHILE VEHICLE IS IN PARK/ DRIVE. VEHICLE WANTED TO ACCELERATE WHILE PARKED. VEHICLE JERKED WHEN SHIFTING INTO PARK OR DRIVE. VEHICLE ACCELERATED WITHOUT APPLYING ANY THROTTLE. ACCELERATED VERY FAST HAD TO HOLD BRAKES WITH SIGNIFICANT FORCE TO PREVENT FROM ACCELERATING. I HAVE VIDEO FOOTAGE OF THIS INCIDENT. 4. 16-JAN-2017: ENGINE LIGHT, RPMS ACCELERATE, WHILE VEHICLE IS IN PARK/ DRIVE. VEHICLE SEEMS TO SKIP A GEAR WHEN STOPPED AND TRYING TO ACCELERATE. 5. FRONT OF VEHICLE SHOOK AND HAS PROBLEMS ACCELERATING COMING FROM A COMPLETE STOP OR UP A HILL. FEELS LIKE IT MISSES A TRANSMISSION GEAR WHEN TRYING TO ACCELERATE. 0-10 MPH OK BUT 10-35 YOU HAVE TO PRESS ACCELERATOR SIGNIFICANTLY, THEN OVER SPEEDS. 3 DIFFERENT KIA DEALERSHIPS INCLUDING 5 INCIDENTS HAVE TAKEN PLACE AND AND EACH HAVE FAILED TO IDENTIFY THE PROBLEM OR MAKE REPAIRS. KIA CORPORATE TOLD THE LAST DEALERSHIP TO PARK VEHICLE AND NOT MAKE AN ATTEMPT TO REPAIR. VEHICLE HAS BEEN INOPERABLE FOR 31 DAY TOTAL IN KIA'S CUSTODY (SERVICE REPAIR CENTER). LEMON LAW PROCEEDINGS PENDING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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