Kia Sorento Complaints

10,397 consumer complaints on file.

#11094099May 16, 2018
ENGINE
VEHICLE WAS UNDER LIGHT LOAD TRAVELLING APPROXIMATELY 55 MPH ON LEVEL GROUND ON A STATE ROUTE AND SUFFERED CATASTROPHIC ENGINE FAILURE. IT HAD A LOAD BANGING/CLACKING SOUND AND SCREECHING THEN SEIZED UP BRINGING VEHICLE TO A STOP BEFORE I COULD SAFELY PULL OFF THE ROADWAY. MILEAGE AT THE TIME WAS APPROXIMATELY 100,700. VEHICLE WAS TOWED TO THE DEALER, AND SERVICE DETERMINED THE ENGINE REPAIRABLE AND IN NEED OF COMPLETE REPLACEMENT. WARRANTY COVERAGE HAS BEEN DENIED. COST TO REPLACE THE ENGINE ARE $5000 FOR A USED ENGINE TO OVER $6000 FOR A REBUILT/RE MANUFACTURED REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11094154May 16, 2018
ELECTRICAL SYSTEM
WHILE DRIVING DOWN AN INTERSTATE HIGHWAY AT APPROXIMATELY 5:00PM ON 4/26/18 THE CAR DIED. FIRST THE STEERING LOCKED UP; ALL DASHBOARD LIGHTS CAME ON, STEREO SYSTEM WENT OUT AND SOON COULD NOT GAS/BRAKE APPROPRIATELY. WAS ABLE TO GET TO SIDE OF ROAD AND HAVE CAR TOWED TO DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096349May 16, 2018
AIR BAGS
AIR BAG ILLUMINATION LIGHT CAME ON & STAYED ON AT 65450 MILES. DEALERSHIP STATES AIR BAG WON'T DEPLOY AS SYSTEM IS RENDERED INOPERABLE. NEEDS SOP CLOCK SPRING & OCS MATT. TOTAL ESTIMATE FOR REPAIR IS $2000. & IT'S NOT UNDER WARRANTY. THIS IS A SAFETY ISSUE THAT NEEDS TO BE ADDRESSED BY KIA SOONER RATHER THAN LATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093994May 15, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
EXISTED THE FREEWAY, STOPPED AT 2 STOP LIGHTS WITH OTHER CARS WITH NO INDICATION OF TROUBLE. STARTED FORWARD FROM LIGHT 100+ YARDS AND MAYBE 20 MPH WHEN FIRE ERUPTED FROM UNDER THE ENGINE COMPARTMENT WITH LARGE FLAMES. I PULLED TO SIDE OF THE ROAD AND FIRE BURNED FROM MOTOR COMPARTMENT INTO DASH AND CEILING OF PASSENGER AREA. VEHICLE IS TOTALED! THE ENGINE HAD BEEN REPLACED BY KIA ON A RECALL JUST 5 MONTHS AGO. ONLY ABOUT 9000 MILES ON THE NEW ENGINE!
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11094011May 15, 2018
ELECTRICAL SYSTEM
POWER DOOR LOCKS DO NOT LOCK, BY DOOR BUTTON, BY REMOTE KEY FOB OR MORE IMPORTANTLY WHEN THE CAR IS TAKEN OUT OF THE PARK POSITION. DOORS DO SUCCESSFULLY UNLOCK VIA REMOTE, DOOR BUTTON AND WHEN THE CAR IS PUT INTO THE PARKED POSITION. DOORS CAN ONLY BE LOCKED MANUALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093638May 14, 2018
EXTERIOR LIGHTING
THERE IS A SHORT IN MY HEAD LIGHT ON THE DRIVERS SIDE .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093688May 14, 2018
ENGINE, FUEL/PROPULSION SYSTEM
WHILE MERGING ON TO A HIGHWAY, THE VEHICLE LOST PROPULSION, WHEN GAS PEDAL WAS PRESSED VEHICLE WOULD NOT RESPOND AND ACCELERATE. THIS HAPPENED WHILE DRIVING ON A BUSY HIGHWAY OUTSIDE OF BOSTON AND MY WIFE NARROWLY AVOIDED A SIGNIFICANT CRASH WITH MULTIPLE VEHICLES DUE TO THE QUICK ACTIONS OF OTHER DRIVERS. WHEN VEHICLE WAS BROUGHT TO DEALERSHIP THE ISSUE IS NOT ON A PUBLIC LIST OF RECALLS BUT RATHER A KNOWN SAFETY ISSUE THAT DOES NOT SHOW ON AN ACTIVE RECALL LIST. WE ARE NEW OWNERS TO THE CAR AND THE DEALERSHIP WE PURCHASED FROM WAS NOT A KIA DEALERSHIP SO ALERTS DID SHOW ON VEHICLE REPORT. I FEEL A KNOWN ISSUE WITH A SAFETY CONCERN THIS SIGNIFICANT SHOULD BE SHOWN ON A RECALL LIST, WE WERE VERY LUCKY MANY PEOPLE WERE NOT INJURED OR WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093545May 13, 2018
SEATS
RIGHT REAR SEAT IS LOCKED IN THE FOLDED DOWN POSITION. IT WILL NOT RELEASE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093566May 13, 2018
ELECTRICAL SYSTEM
ALL THE ODOMETER AND ALL THE PANEL LIGHT ARE OUT. YOU CANNOT TRACK THE MILES, GAS AMOUNT, THE HEADLIGHT AND SIGNAL LIGHT ARE OUT AND SPEED WHILE THE VEHICLE IS RUNNING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093502May 12, 2018
ENGINE
116,000 MILES. I HAVE BEEN CHANGING THE OIL EVERY 2K MILES SINCE I FOUND OUT ABOUT AN ENGINE PROBLEM WITH MY MAKE/MODEL. NO MATTER HOW MANY ENGINE FLUSHES AND ENGINE CLEANERS I USE IT BURNS OIL LIKE CRAZY. YESTERDAY I DROVE 1 BLOCK FROM MY HOUSE BEFORE REALIZING THE CAR WAS NOT ACCELERATING BEYOND 20 MILES PER HOUR. NO MATTER HOW HARD YOU STEP ON THE GAS IT WON'T REACH MORE THAN 2 ON THE RPM DIAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093207May 10, 2018
TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 2013 KIA SORENTO EQUIPPED WITH KUMHO SOLUS TIRES, SIZE: 235/60R/18 (NA). THE VEHICLE WAS TAKEN TO AN UNKNOWN KIA DEALER WHERE IT WAS DIAGNOSED THAT THE TREAD SEPARATED INSIDE THE FRONT PASSENGER TIRE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT IT WAS NOT ATTRIBUTED TO NHTSA CAMPAIGN NUMBER: 18T004000 (TIRES). THE VEHICLE FAILURE MILEAGE WAS UNKNOWN. THE TIRE FAILURE MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092757May 9, 2018
POWER TRAIN, UNKNOWN OR OTHER
I WAS BACKING UP WHEN MY CAR JUST ACCELERATED LIKE CRAZY AND RAN OVER A HUGE BRICK MAILBOX. IT WAS LIKE MY CAR WAS POSSESS, IT BECAME A CRAZY 4 WHEEL DRIVE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11092425May 8, 2018
EXTERIOR LIGHTING
BOTH REVERSE LIGHT ASSEMBLIES HAVE BEEN MELTED BY THE BACKUP LAMPS CAUSING A POTENTIAL FIRE HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092476May 8, 2018
FUEL/PROPULSION SYSTEM
WHEN I AM FILLING MY GAS TANK WITH GAS, THE GAS SPITS BACK OUT AT ME. THE ENGINE IS OFF WHEN I'M FILLING MY GAS TANK AND THE CAR IS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092492May 8, 2018
STRUCTURE:BODY
MY REAR DRIVERS SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE OR THE INSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092557May 8, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
MY MECHANIC SAID MY ENGINE SEIZED ON ME. I WAS DRIVING ON A HIGHWAY WHICH TURNS INTO A CITY STREET AND THE CAR STOPPED ON ME AND WHEN I TURNED THE STEERING WHEEL RIGHT TO GET OFF OF THE BUSY STREET IT WAS DIFFICULT TO TURN. I THEN TRIED TO START THE ENGINE, ALL THE LIGHTS CAME ON BUT THERE WAS NO NOISE WHEN I TURNED THE KEY. SMOKE STARTED COMING OUT OF THE ENGINE ON THE PASSENGER SIDE. I HAD TO GET THE CAR TOWED AND THE MECHANIC SAID THE ENGINE SEIZED ON ME. THERE WERE NO WARNING SIGNS. I CALLED KIA BUT THEY SAID MY CAR DOES NOT QUALIFY FOR A RECALL BECAUSE IT IS NOT A GDI MODEL, EVEN THOUGH IT FALLS INTO THE SAME YEAR FOR THE ENGINE RECALL. I CALLED KIA TO SEE HOW MUCH IT WOULD COST TO GET THE ENGINE REPLACED AND WAS TOLD THEY DISCONTINUED MY ENGINE MODEL. SO THEY TOLD ME MY BEST BET WOULD BE TO SEARCH FOR A USED ENGINE IN A JUNK YARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092368May 7, 2018
AIR BAGS
WE HAVE A KIA SORENTO 2016. THE FRONT PASSENGER SIDE LIGHT STAYS ON THAT THE PASSENGER SIDE AIR BAGS IS OFF, WHEN A PERSON SITS ON THE FRONT PASSENGER SEAT. I HAVE A GEL CUSHION ON THE PASSENGER SIDE SEAT WHEN AND A PASSENGER SITS IN IT. THE DEALER TESTED IT AND THE LIGHT WENT OFF WHEN THE GEL SEAT WAS REMOVED AND THE SEAT SAT ON. MY QUESTION IS - WHY DOESN'T THE AIR SAFETY CUSHION WORK WHEN THE GEL CUSHION ON THE PASSENGER SEAT? IS THIS A SAFETY ISSUE FOR A PERSON SITTING IN THE PASSENGER SEAT? SOME PEOPLE NEED TO SIT ON CUSHIONS WHEN IN A CAR BECAUSE OF A POSSIBLE DISABILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092138May 6, 2018
ENGINE
DRIVING DOWN THE ROAD IN DOWNTOWN READING AND THE ENGINE SEIZED. TOWED THE VEHICLE TO A LOCAL GARAGE AND DETERMINED THE ENGINE SEIZED. TOWED TO A KIA DEALERSHIP AND THEY ARE ONLY WILLING TO DISCOUNT 1000 FOR A NEW ENGINE REPLACEMENT. THIS IS THE 2ND KIA WE HAVE HAD AN ENGINE SEIZE UP. APPROXIMATELY 2 WEEKS EARLIER WE HAD A 2015 KIA SPORTAGE THROW A ROD THROUGH THE ENGINE. KIA IS TAKING RESPONSIBILITY FOR REPAIRING THE VEHICLE, TOWING AND RENTAL CARE ON THIS VEHICLE. APPARENTLY THERE IS A DEFECT IN THEIR ENGINE DESIGN. OTHER 2013 KIA ENGINES HAVE BEEN RECALLED AND WE ARE WONDERING WHY THIS PARTICULAR ONE IS NOT COVERED IN THE RECALL. I HAVE NOT RECEIVED A RECALL NOTICE FOR EITHER VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092147May 6, 2018
UNKNOWN OR OTHER
THE PANORAMIC SUNROOF APPARENTLY EXPLODED WHEN THE CAR WAS PARKED. THE WAS A CIRCLE ABOUT 3' AROUND THE CAR WITH SMALL PIECES OF GLASS, GLASS OVER THE ENTIRE VEHICLE, METAL PIECES FROM HE SUNROOF WERE ON THE HOOD AND WINDSHIELD, THE HEADLINER WAS RIPPED FROM THE CEILING WITH A LARGE HOLE RIPPED OUT OF THE MIDDLE AND PIECES OF GLASS WERE PILED THROUGHOUT THE INTERIOR. THE CAR HAD BEEN PARKED ONE DAY. NO ONE WITNESSED THE EXPLOSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092148May 6, 2018
ELECTRICAL SYSTEM
I DROVE MY KIA AND PARKED IN A GROCERY PARKING LOT. I CAME BACK OUTSIDE TO FIND MY CAR'S ENGINE COMPARTMENT WAS TOTALLY ENGULFED IN FLAMES. THE FIRE DEPARTMENT WAS ACTIVELY PUTTING OUT THE FLAMES AS I APPROACHED. NO WARNING THIS WOULD OCCUR. KIA HAS REFUSED TO RETURN MY CALLS OR EMAILS. VERY RELIABLE VEHICLES (I BOUGHT 2 BRAND NEW IN 2005). VERY DANGEROUS, AND APPARENTLY NOT AN UNHEARD OF EVENT WITH CERTAIN KIAS. SEVERAL REPORTS ONLINE AND IN PERSON. COULD HAVE BEEN DISASTROUS HAD I BEEN DRIVING, OR PARKED CLOSER TO OTHER VEHICLES (OR ANY STRUCTURE).
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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