Kia Sorento Complaints

10,397 consumer complaints on file.

#11088788April 18, 2018
ENGINE
WHILE DRIVING ON THE HIGHWAY AT 65 MPH THE ENGINE SUDDENLY STOPPED RUNNING. NO NOISE, NO WARNING, JUST CEASED OPERATING. OUR MECHANIC HAS DETERMINED THAT THE ENGINE HAS LOCKED UP. HE CHECKED RECALL ON 2013 KIA SORRENTO'S AND SOME 2013 MODELS HAD EXTENDED WARRANTIES GIVEN DUE TO THIS ISSUE. I HAVE BEEN INFORMED THAT MY VEHICLE HAS NO RECALL. I WANT TO MAKE SURE OF THIS, AND EDUCATE OTHERS THAT MAY SUFFER THE SAME ISSUE WITH THIS MODEL. NOW IT IS IN NEED OF A NEW ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088569April 17, 2018
EXTERIOR LIGHTING
WHILE DRIVING DOWN THE HIGHWAY AT NIGHT I LOST BOTH HEAD LIGHTS. TOOK TO DEALER IT WAS DETERMINED THAT THEY HAVE A BURNT WIRE HARNESS. SPOKE TO KIA, KIA SAYS NO RECALL LISTED FOR MY VEHICLE YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088762April 17, 2018
ENGINE
WHILE DRIVING AT ABOUT 60 MPH, IN DRIVE, MY ENGINE STARTED KNOCKING AND IT APPEARED TO BE A ROD OR CRANKSHAFT BEARING. DROVE TO KIA DEALER AND THEY SAID THAT I WOULD NEED A NEW ENGINE. I WAS TOLD IT WAS NOT COVERED BY WARRANTY BECAUSE I WAS THE SECOND OWNER. I HAVE REGULAR OIL SERVICE CHANGES AND THE CAR'S MILEAGE IS ABOUT 56,000. IT IS STILL AT THE DEALERS YARD. WE BOUGHT THE CAR IN 2013 WITH ONLY ABOUT 11,000 MILEAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11085109April 15, 2018
UNKNOWN OR OTHER
3 DOORS THE FRONT PASSENGER AND THE TWO BACK PASSENGER DOORS WILL NOT OPEN FROM THE OUTSIDE.THE DOOR LATCHES ARE BROKE. THEY REPLACED THE INSIDE LATCHES BECAUSE OF THE CHROME COMING OFF WELL IT IS CUTTING HANDS AGAIN LESS THAN A YEAR LATER THE CHROME IS COMING OFF AGAIN. THIS SEEMS T BE A GROWING PROBLEM WITH SORENTOS. THIS IS A SAFETY ISSUE THAT WILL CAUSE YOUR CAR TO FAIL INSPECTION. KIA HAS WEKLL OVER 100 COMPLAINTS ABOUT THIS AND MANY DONT COMPLAIN THEY JUST FIX THEM AT 400 A DOOR IS WHAT KIA DEALERS WANTS TO FIX THEM. KIA NEEDS TO RECALL THESE 2011 SORENTOS AGAIN THIS WILL BE THE 7TH TIME CAN I GET A CAR THAT ACTUALLY DRIVES MORE THAN IN THE SHOP....CAR HAS 110000 MILES ON IT THEY ALL BROKE AFTER THE KIA 60,000 WARRANTY ON DOOR LATCHES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11085053April 14, 2018
WHEELS
MY 2016 HAD APPROXIMATELY 40,000 MILES WHEN IT DEVELOPED A SHIMMY ON THE HIGHWAY. AFTER INSPECTION AT SULLIVAN TIRE, AN AUTHORIZED KUMHO DEALER IT WAS DETERMINED THAT 2 OF MY ORIGINAL EQUIPMENT KUMHO KRUGEN 235/55/19 TIRES WERE OUT OF ROUND AND UNBALANCEABLE. ALL 4 TIRES HAD 6-7 32ND'S OF WEAR LEFT. IT WAS RECOMMENDED I REPLACE ALL. I REPLACE ALL 4 TIRES AND ONE OF THE REPLACEMENT TIRES IS OUT OF ROUND AND UNBALANCEABLE. 3 OUT OF 8 KUMHO KRUGEN TIRES HAVE MANUFACTURE DEFECTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11085077April 14, 2018
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
THE VECHILE KEEPS TURNING OFF AND INSTALLS WHEN DRIVING BUT NOW IT GOT TO THE POINT THAT IT TURNS OFF ND DOSENT WANT TO STARTS UNTIL MINUTES LATER DO TO THAT ONE OF THE THE HEADLIGTHS WHEN OFF ND THYE CHARGING PORTS OF THE VECHILE DDONT WORK. WHEN U STOP IT SEEMS THAT THE TRUCK WANTS TO ACCELERATE IT SELF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11085095April 14, 2018
AIR BAGS, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
AIR BAG LIGHT ON, HEADLIGHTS WILL TURN OFF WHEN IN AUTO MODE WHEN I USE LEFT TURN SIGNAL STEERING WHEEL CONTROLS NOT WORKING OR WORK IMPROPERLY IE VOLUME CONTROL WILL CHANGE RADIO STATION OR ADVANCE TRACK ON MEDIA BACK UP CAMERA WILL BLACK OUT WHILE STILL IN REVERSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084913April 13, 2018
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THERE WAS AN EXTREMELY LOUD AND ABNORMAL NOISE COMING FROM THE ENGINE COMPARTMENT. THE CONTACT STATED THAT THE BRAKE AND ENGINE INDICATORS ILLUMINATED, AND THE VEHICLE DROVE ROUGHLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V224000 (ENGINE AND ENGINE COOLING) AND 15V626000 (POWER TRAIN), BUT THE CONTACT HAD NOT RECEIVED THE RECALL NOTICES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836170April 12, 2018
ENGINE
2013 KIA SORENTO. CONSUMER WRITES IN REGARDS TO VEHICLE ENGINE FAILURE DUE TO SLUDGE BUILD-UP. *SMD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *SMD *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084751April 12, 2018
ENGINE
AT 89K MILES, I WAS DRIVING APPROXIMATELY 65 MPH ON AN INCLINE ON VACATION 700 MILES FROM HOME, I HEARD A BUNCH OF NOISE COMING FROM UNDERNEATH THE VEHICLE. ALL THE LIGHTS ON THE DASH LIT UP AND ENGINE STALLED. I COASTED ACROSS 2 LANES OF TRAFFIC AND CAME TO A STOP ON THE SIDE OF THE ROAD. I HAD THE CAR TOWED TO THE CLOSEST MECHANIC FOR INSPECTION. THE ROD HAD BLOWN A HOLE IN MY ENGINE WITH NO PRIOR INDICATION THAT ANYTHING WAS WRONG WITH THE VEHICLE. I CALLED KIA CONSUMER AFFAIRS WHO TOLD ME TO HAVE THE CAR TOWED TO A KIA DEALERSHIP FOR INSPECTION WHICH I DID. THE COST FOR REPAIR IS $10K , KIA STATES THAT MY 2.4L ENGINE IS NOT PART OF THE RECALL OR AFFECTED ENGINES. MY CAR HAS BEEN MAINTAINED AND THE OIL WAS CHANGED BEFORE WE LEFT ON THIS TRIP. BOTH THE SERVICE MANAGER AT KIA AND THE MECHANIC AT THE OTHER SHOP SAY THAT THIS SCENARIO IS CONSISTENT WITH THE OTHER ENGINE FAILURES THAT ARE INCLUDED IN THE RECALL. THE LOWER BLOCK IS IN FACT EXACTLY THE SAME ENGINE. HEATHER FROM KIA TOOK MY ORIGINAL CASE INFORMATION (4/04) AND SAID I WOULD HEAR BACK. TWO DAYS LATER I CALLED AGAIN AND SPOKE WITH HELENA WHO ALSO SAID SHE WOULD WORK ON IT AND CALL ME BACK. SHE ALSO SAID THIS VIN WAS NOT INCLUDED IN RECALL "YET". 7 DAYS LATER AND NO RESPONSE, I CALLED AGAIN. THIS TIME THE REP TOLD ME THAT HELENA HAD TRIED TO CALL ME AND BECAUSE I DIDN'T ANSWER THE PHONE, SHE CLOSED MY CASE. THIS IS A COMPLETE LIE, I HAVE MY PHONE WITH ME 100% OF THE TIME AND HAVE BEEN ANXIOUSLY AWAITING A CALL. DO THEY NOT REALIZE CALLER ID IS AVAILABLE FOR A RECORDS CHECK? THEY HAVE SUPPOSEDLY REOPENED MY CASE AND I SHOULD HEAR BACK IN 48 HOURS. NO VEHICLE SHOULD HAVE AN ENGINE FAILURE AT 89K MILES. KIA MADE MONEY ON THE SALE OF ALL OF THESE VEHICLES AND NOW THEY ARE MAKING MORE MONEY ON CUSTOMERS HAVING TO BUY NEW ENGINES AT $10K? THEY WILL BE HEARING FROM AN ATTORNEY IF THIS IS NOT RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084523April 11, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WE WERE DRIVING DOWN THE ROAD ONE DAY AND A LARGE METAL PIECE HIT THE BOTTOM OF THE CAR IN WHICH KNOCK THE PLASTIC SHELL COVERING THE FUEL LINE'S OFF I CALLED KIA THEY SAID SO TOLD KIA THIS COULD CAUSE A FIRE KIA SAID SO WE HAVE NOT BEEN TOLD ABOUT IT KIA WAS LIKE WHO CARES. ANOTHER THING IS THE LIGHTS ON THE DASH HAVE BEEN COMING ON EVEN AFTER FIXING THIS STILL COME ON AGAIN KIA WANTED TO CHARGE A HIGH PRICE TO FIX ONE PART THE UNDER PINNING SHOULD BE REPLACE WITH A PLATE NOT PLASTIC PART
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084448April 10, 2018
ENGINE
WHILE DRIVING ABOUT 40MPH ON A HIGHWAY WITH A SPEED LIMIT OF 55 MPH, THE ENGINE SIZED WITHOUT ANY WARNING. THE CAR WOULD NOT ACCELERATE AND WENT ABOUT 1 MILE AND STARTED MAKING A CLUNKING SOUND. CAR WAS PULLED OVER IMMEDIATELY AND THE ALL THE WARNING LIGHTS CAME ON AND THE CAR WAS INOPERABLE. COOPER KIA (5056 COMMERCIAL DR., YORKVILLE NY) WAS CONTACTED BUT THE VEHICLE WAS NOT DIAGNOSED. REFERENCED NHTSA CAMPAIGN # 17V224000 (ENGINE AND COOLING) AS A POSSIBLE SOLUTION. ADVISED THAT THIS ENGINE WAS NOT IN A RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE WAS ABOUT 115,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084479April 10, 2018
POWER TRAIN
NO IMMEDIATE RESPONSE FROM ACCELERATOR PEDAL WHEN PRESSED AT IDLE WITH CAR STATIONARY IN GEAR. PRESSING MORE ON ACCELERATOR TO GET CAR MOVING CAUSES CAR TO THEN ACCELERATE RAPIDLY. THIS HAS HAPPENED AT LEAST SIX TIMES IN THE PAST YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084197April 9, 2018
AIR BAGS
THE CHECK ENGINE LIGHT CAME ON WITH ABOUT 115,000 MILES ON THE VEHICLE. I BROUGHT IT TO THE KIA DEALER AND THEY INFORMED ME THAT THE CODE WAS DTC B1764 THE PASSENGER OCS MAT WAS DEFECTIVE AND GAVE ME AN ESTIMATE OF $2,000 TO REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083758April 7, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I HAVE PROBLEMS WITH THE HEADLIGHT PASSENGER SIDE THAT WIRE ALWAYS BURN AND I HAD TO REPLACE EVERY MONTH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083800April 7, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY FRONT HEADLIGHTS KEEP GOING OUT. I'VE OWNED THIS VEHICLE FOR 3 YEARS. IT WAS PURCHASED NEW. THIS IS THE 3RD TIME I'VE HAD THIS PROBLEM WITH THIS VEHICLE. I ALWAYS DRIVE WITH MY HEADLIGHTS ON, REGARDLESS IF IT'S DAYTIME OR NIGHT. SOMETIMES THE LIGHTS WILL FUNCTION PROPERLY AND OTHER TIMES THE HEADLIGHT(S) WON'T. I'D ON OCCASION POP OPEN THE HOOD AND USING A CLOSED FIST, HIT THE TOP OF THE ASSEMBLY AND THE LIGHT WOULD GO ON.......NOW IT WILL NOT GO ON NO MATTER WHAT I DO. LIKE I MENTIONED EARLIER, THIS IS THE 3RD TIME THIS HAS HAPPENED. THE FIRST 2 TIMES I HAD THE DEALERSHIP THAT I PURCHASED THE VEHICLE AT REPAIR THE PROBLEM AT MY COST. NOW I READ BLOG PAGES THAT THIS IS A COMMON PROBLEM FOR SEVERAL KIA MODELS BUT NO SAFETY RECALL HAS EVER BEEN ISSUED. HOW CAN HAVING NO WORKING HEADLIGHTS NOT BE A SAFETY ISSUE. ??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083536April 6, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
BOTH LOW HEADLIGHT BULBS HAVE GONE OUT MANY TIMES. DESPITE BEING REPLACED, THEY CONTINUE NOT TO WORK. THE WIRING SEEMS TO HAVE A SHORT IN IT BECAUSE WHEN IT IS WIGGLED THE LIGHT COMES ON BUT GOES RIGHT BACK OUT. THE SOCKET IS VERY HOT TO TOUCH AND SMELLS HOT. I'M AFRAID THE WIRING WILL CAUSE A FIRE. THIS HAS HAPPENED TO BOTH FRONT LOW BEAM LIGHTS. MOST RECENTLY TODAY TO THE PASSENGER SIDE LIGHT. I CURRENTLY HAVE TWO NON WORKABLE LOW LIGHTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083562April 6, 2018
FUEL/PROPULSION SYSTEM
DRIVING HOME ON I 95 ABOUT 70 MILES PER HOUR VEHICLE STARTED SLOWING DOWN ON ITS OWN . AFTER HEARD LOUD NOISE VEHICLE SHAKING THEN NOISE AND LARGE CLOUD OF SMOKE BILLOWING FROM CAR. HAD TO PULL OVER AND FIRE DEPARTMENT CAME . FOUND OIL ALL OVER OUTSIDE OF ENGINE AND ENGINE WILL NO LONGER START. TRIPLE A TOWED TO SHOP AND SHOP SAYS ENGINE SEIZED AND CONNECTING ROD WENT PERFFERATTED BLOCK.OIL CHANGES PERFORMED REGULARLY AND ALWAYS USED 100 PERCENT SYNTHETIC OIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083648April 6, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE THE VEHICLE WAS IN MOTION, THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE FAILED TO STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE FAILURE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083679April 6, 2018
ENGINE
WHILE DRIVING AT 60 MPH, CAR DECELERATED AND THE ENGINE STOPPED WORKING. ABLE TO PULL OFF TO SIDE OF ROAD. ENGINE IS BEING REPLACED UNDER 100K WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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