Kia Sorento Complaints

10,397 consumer complaints on file.

#11131572September 25, 2018
POWER TRAIN
AT 68,000 MILES - NO ACCIDENTS ON RECORD. OUR SORENTO'S DRIVE TRAIN "CAME APART" INSIDE THE REAR HOUSING CAUSING THE DRIVETRAIN AND AXLES TO SEPARATE AND THE GEARS TO BE PROPELLED UP INTO THE HOUSING. WE WERE TAKING THE VEHICLE TO THE REPAIR SHOP WHEN IT HAPPENED AS WE NOTICED A LEAD COMING FROM THE REAR - WE HADN'T NOTICED IT PREVIOUSLY. MECHANICS ARE ESTIMATING MULTIPLE THOUSANDS OF DOLLARS IN REPAIRS FOR THE DRIVE TRAIN, REAR AXLES, ETC. I WAS FORTUNATELY ABLE TO PULL THE VEHICLE OVER TO THE SHOULDER AS SOON AS I FELT THE DRIVETRAIN "GIVE OUT."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131590September 25, 2018
AIR BAGS
ON OR ABOUT 8/15/2018 @11:45 PM I WAS INVOLVED IN A CAR / DEER ACCIDENT. A SMALL HEARD OF DEER BOUNDED OUT OF THE WOODS AND ONE JUMPED OVER THE FRONT OF MY CAR. I SWERVED RIGHT AND HIT HEAD ON WITH A TREE AT ABOUT 45/50 MPH. THE CAR CONTACTED AROUND THE INSIDE OF THE PASSENGERS HEADLIGHT. "THE AIR BAGS DID NOT DEPLOY". I CONTACTED KIA OF AMERICA AND SPOKE WITH A MR. GUSTAVO. A CLAIMS PERSON, AND OF COURSE TOLD HIM THE WHOLE STORY OF THE ACCIDENT. HE ASKED ME WHAT I WANTED TO HAPPEN / DO. I EXPLAINED THAT I WANTED KIA TO SENT OUT A RECOVERY TEAM TO PICK UP THE VEHICLE BECAUSE IT IS DEFECTIVE, UNSAFE AND A DANGER TO DRIVE AND THAT THERE WAS NO WAY I WAS GOING TO PUT MY WIFE AND CHILDREN BACK INTO THAT CAR. THEN ON OR ABOUT 9/6/2018 @12:08 MR. GUSTAVO CALLED ME AND INFORMED ME THAT KIA, MORE OR LESS, REFUSED ANY RESPONSIBILITY AND THEY WERE NOT GOING TO DO ANY THING TO HELP ME OUT WITH THIS VEHICLE. I ASKED TO BE PUT THRU TO A SUPERVISOR AT THAT POINT WHO IS A MR. JEFF STROUPA, CLAIMS SUPERVISOR # 949-468-4620. I EXPLAINED THE WHOLE SITUATION TO HIM AND THAT MY WIFE IS COMPLETELY AFFAIRD TO DRIVE THE CAR AND REFUSES TO PUT OUR CHILDREN IN THIS VEHICLE AS IT IS DEFECTIVE, UNSAFE AND DANGEROUS TO DRIVE ON THE HIGHWAY AND THAT THIS VEHICLE SHOULD BE DESTROYED. I ALSO TOLD HIM I WANTED HIM TO SENT OUT A RECOVERY TEAM TO PICK UP THIS VEHICLE. HE ASK ME TO SEND HIM PICTURES AND I DID SO ON OR ABOUT 9/18/2018. I ALSO HAD TO SEND MR. STROUP ANOTHER MESSAGE ON OR ABOUT 9/24/2018 @ 8/30 PM, MY TIME, BECAUSE I HADN'T HEARD BACK FROM AFTER I SENT THE PICTURES. I STILL HAVE NOT HEARD FROM HIM TO DATE, 9/25/2018 @ 248 PM.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11130943September 24, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING, THE CHECK ENGINE, OIL, AND BATTERY SENSORS SUDDENLY ILLUMINATED. AFTER STOPPING THE VEHICLE AND TURNING THE ENGINE OFF, THE VEHICLE COULD NOT BE RESTARTED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (KIA OF ABERDEEN, 4702 SW DR, ABERDEEN, TX 79606) WHERE IT WAS DIAGNOSED THAT THE ENGINE SEIZED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130973September 24, 2018
UNKNOWN OR OTHER
I WAS DRIVING ON THE HIGHWAY GOING STRAIGHT WITHOUT ANY OBSTRUCTIONS (BRIDGE, ETC.) IN SIGHT. WITHOUT WARNING THE FRONT SUNROOF OF MY CAR EXPLODED, SHATTERING THE GLASS. NO DEBRIS HIT THE CAR TO CAUSE THE DAMAGE. THERE WAS NO CHANGE IN TEMPERATURE THROUGHOUT THE DAY TO CAUSE TEMPERATURE STRESS ON THE GLASS. IT EXPLODED WITHOUT CAUSE. HAD THE CLOTH COVER NOT BEEN COVERING IT AT THAT MOMENT, THE GLASS WOULD HAVE FALLEN DIRECTLY ON TOP OF ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130983September 24, 2018
POWER TRAIN, VEHICLE SPEED CONTROL
WHEN DRIVING BETWEEN 35-45 MPH THE TACHOMETER WILL DROP TO 0 AND THE SORENTO WILL LUNGE OR BUCK, HESITATE AND WILL NOT RESPOND TO ACCELERATION. THE ENGINE LIGHT FLASHES AND SOMETIMES STAYS ON. ONE TIME I ACCELERATED TO PASS, IT RESPONDED BUT STOPPED MIDWAY THRU THE PASS, DECELLED BACK TO 20 MPH. I COULD NOT COMPLETE MY PASS AND HAD TO FALL BACK BEHIND THE SLOWER VEHICLE. I UNDERSTAND THERE IS A VOLUNTARY SERVICE CAMPAIGN BY KIA # SC106 BUT NO DEALERSHIP ACKNOWLEDGES IT. THERE IS 130,000 MILES ON THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131106September 24, 2018
AIR BAGS
ABS LIGHT CAME ON AROUND 120,000 MILES. BELIEVE IT IS CAUSING ISSUES FOR STEERING WHEEL CONTROLS. LIGHT WILL NOT TURN OFF. CLOCK SPRING SENSOR BAD. REPAIRS ESTIMATED AT $2,000. THIS IS A SAFETY ISSUE, WILL AIR BAGS DEPLOY AT ALL???? WHY IS THIS NOT RECALLED??? READ MANY COMPLAINTS OF THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130554September 21, 2018
ELECTRICAL SYSTEM, STEERING, SUSPENSION
BACK UP CAMERA STOPPED WORKING AND JUST SHOWS A BLACK SCREEN SENSORS STILL WORK BUT THAT IS ALL. ALSO WHEN I TURN THE CAR HARD RIGHT OR LEFT IT SOUNDS AS THOUGH THE TIRES ARE HITTING THE WHEEL WELL WITH A LOUD CRUNCHY THUD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130588September 21, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING 55 MPH, THE CONTACT HEARD A LOUD NOISE UNDER THE HOOD OF THE VEHICLE. THE CONTACT WAS ABLE TO COAST THE VEHICLE ONTO THE ROAD SHOULDER WHERE IT WAS TOWED TO AN UNKNOWN DEALER. THE DEALER DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE DEALER DID NOT DISCLOSE WHAT CAUSED THE ENGINE FAILURE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY WOULD ASSIST WITH THE ENGINE REPLACEMENT. THE CONTACT STATED THAT THE VEHICLE HAD BEEN AT THE DEALER WAITING FOR A NEW ENGINE FOR OVER FOUR MONTHS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130618September 21, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
DRIVING DOWN THE HIGHWAY MY CAR DIED OUT OF NOWHERE. IT WOULD NOT START AGAIN AFTERWARDS. ALL POWER SHUTS OFF AND I AM ABLE TO COAST TO A STOP. THIS HAS HAPPENED A FEW TIMES BUT BECOMING MORE FREQUENT BUT STILL RANDOM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130665September 21, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED WHILE DRIVING. THE CONTACT WAS CONCERNED THAT THE AIR BAG COULD DEPLOY. THE VEHICLE WAS TAKEN TO UNION CITY AUTO MALL (4080 JONESBORO RD, UNION CITY, GA 30291, (770) 964-3825) AND THE AIR BAG SENSOR WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 192,892.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130678September 21, 2018
SERVICE BRAKES, POWER TRAIN, STEERING
VEHICLE ONLY STARTS IN NEUTRAL. REFUSES TO GO INTO PARK. ABS SEEMS LIKE IT'S ALWAYS ON BUT THE LIGHT ISN'T. HAD THE CAR CHECKED FOR ENGINE RECALL AND THEY SAID IT WAS FINE. NEVER ANY MAJOR ISSUES WITH CAR UNTIL THE PAST YEAR. HAVE REPLACED BRAKES AND WHEEL SENSOR AND DOES NOIR FIX PROBLEM. THE VEHICLE IS HARD TO SWITCH BETWEEN PARK, NEUTRAL, DRIVE AND REVERSE. AFRAID OF A MALFUNCTION THAT COULD CAUSE AN ACCIDENT. NOTHING SHOWS ON COMPUTER WHEN RAN. HAVE TO PRESS HARD IN PARK TO KEEP CAR FROM MOVING ON ITS OWN. RANDOMLY JUST SHUTS DOWN AND WON'T START UNLESS YOU MOVE THE STEERING WHEEL. VEHICLE DOESN'T WANT TO STOP ON A DRY ROAD WITH BRAND NEW BRAKES INSTALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130396September 20, 2018
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING THE ENGINE SHUT OFF. THE VEHICLE WAS MERGED OFF THE ROAD AND WAS ABLE TO RESTART AFTER A JUMPSTART. THE ENGINE MADE CLICKING NOISES BUT WAS ABLE TO BE DRIVEN HOME. THE FOLLOWING DAY, THE VEHICLE WAS ABLE TO START BUT EVENTUALLY STALLED AGAIN AND ALL THE WARNING LIGHTS ILLUMINATED. THE ENGINE STARTED CLICKING BUT WAS ABLE TO BE DRIVEN HOME AT 10 MPH. THE CONTACT CALLED THE DEALER (VIVA KIA BASSETT PLACE, 5800 MONTANA AVE, EL PASO, TX 79925 (915) 834-2300) WHO STATED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE MANUFACTURER WAS CALLED BUT THE CONTACT WAS NOT ABLE TO SPEAK WITH THEIR CUSTOMER SERVICE DEPARTMENT. THE FAILURE MILEAGE WAS 77,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130346September 20, 2018
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING 60 MPH, THE CONTACT NOTICED AN ABNORMAL NOISE COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE THEN BEGAN TO LOSE POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THEN TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE "ENGINE THREW A ROD". THE DEALER (STOKES KIA, 202 S. GOOSE CREEK BOULEVARD, SOUTH GOOSE CREEK SC, 29445, (843)-572-7300) WAS CONTACTED TO SCHEDULE A DIAGNOSTIC APPOINTMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS UNDER THE VIN AND TO SCHEDULE AN APPOINTMENT WITH THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 99,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130064September 18, 2018
POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO RESPOND. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. ADDITIONALLY, THE CONTACT WAS INFORMED THAT THE LOWER RADIATOR HOSE FRACTURED AND ALSO NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. AN UNKNOWN DEALER WAS CONTACTED AND PROVIDED A COST ESTIMATE TO REPLACE THE ENGINE. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 137,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130223September 18, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2017 KIA SORENTO. WHILE THE VEHICLE WAS STOPPED AT A RED LIGHT, THE ELECTRIC PARKING BRAKE AND AUTONOMOUS FUNCTION WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT SHIFTED THE GEAR INTO NEUTRAL AND THE VEHICLE REGAINED NORMAL FUNCTION. THE CONTACT TOOK THE VEHICLE TO BEYER KIA (1125 WEST BROAD STREET, FALLS CHURCH, VIRGINIA 22046, 703-349-0806) WHERE IT WAS DIAGNOSED THAT THE INHIBITOR SWITCH CAUSED THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND MENTIONED AN UNKNOWN TECHNICAL SERVICE BULLETIN REGARDING THE INHIBITOR SWITCH. THE CONTACT STATED THAT THE FAILURE OCCURRED TWICE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 3,532. *TT CONSUMER STATED THERE WAS NO GEAR INDICATOR, EPB LIGHT, AEB ICON LIGHT, ORANGE SAFETY TRIANGLE, CHECK AEB SYSTEM, CHECK BSD SYSTEM, AND THE VEHICLE AUTO TRAN WAS SHIFTING CRITICALLY WHEN CONSUMER GOT TO A RED LIGHT, GEAR WAS STUCK IN PARK. UPDATED 11/27/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130255September 18, 2018
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE ATTEMPTING TO RETRIEVE SOME PACKAGES FROM THE REAR SEAT OF THE VEHICLE, THE EXTERIOR HANDLE WAS PULLED AND A PIECE OF THE HANDLE ASSEMBLY DETACHED. THE CONTACT ALSO STATED THAT THE SAME FAILURE OCCURRED TO THE REAR PASSENGER DOOR. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129971September 17, 2018
SEATS, STEERING
ALL ACCESSORIES ON STEERING WHEEL HAVE GONE OUT: RADIO CONTROLS NO LONGER WORK, CRUISE CONTROL DOES NOT WORK, BLUETOOTH CAPABILITY(ANSWERING/ENDING PHONE CALLS) NO LONGER WORKS, AND NOW THE HORN DOES NOT WORK. HAVING A WORKING HORN IS PART OF THE SAFETY EQUIPMENT ON A VEHICLE. ONE DAY WHILE PARKED, I HONKED THE HORN TO GET MY SONS ATTENTION AND IT DID NOT WORK.THE HORN JUST STOPPED WORKING. ANOTHER TIME I WAS MAKING A LEFT TURN AND SOME IDIOT NOT PAYING ATTENTION ALMOST DID NOT STOP, AS I WAS TURNING I HONKED THE HORN(FORGETTING IT HAD NOT BEEN WORKING PREVIOUSLY) AND IT WORKED JUST THAT ONE TIME. IT HAS NOT WORKED SINCE! HOW DOES THAT HAPPEN? ALSO, THE HEAD REST ON FRONT SEATS ARE POORLY DESIGNED, BOTH HAVE COME OFF COMPLETELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129977September 17, 2018
POWER TRAIN
MY TRANSMISSION FAILED WHILE DRIVING, STOPPING AND PICKING UP BECAME UNSAFE. I TOOK IT INTO A KIA DEALERSHIP SINCE IT BECAME DANGEROUS TO DRIVE. I WAS THEN TOLD THAT THERE WAS A TSB SA292 PATCH THAT WAS INTENDED TO PREVENT THIS EXACT ISSUE. KIA IS ONLY WILLING TO COVER PART OF THE COST. I FEEL THIS ISSUE SHOULD BE A RECALL SINCE IT MAKES THE VEHICLE DANGEROUS TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129641September 15, 2018
ELECTRICAL SYSTEM
THE FRONT DRIVERS SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE, AND THEN THE PASSENGER SIDE DOOR IS TRYING TO DO THE SAME AT TIMES. I BABYSIT AND THIS COULD BE A SAFETY HAZARD FOR PEOPLE WITH SMALL CHILDREN. ALSO WHAT IF SOMETHING MAJOR WAS WRONG AND I NEEDED TO IMMEDIATELY GET INTO MY CAR, FROM WHAT I HAVE READ THIS IS A COMMON PROBLEM A F WILL PROBABLY RESULT IN THE DOOR EVENTUALLY NOT BEING ABLE TO OPEN AT ALL. THERE NEEDS TO BE A RECALL FOR THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129637September 15, 2018
AIR BAGS, SEAT BELTS
DASHBOARD CONTINUOUSLY ILLUMINATES THAT THERE IS A PROBLEM WITH THE VEHICLES AIR BAGS. LIGHT IS ON WHEN THE IGNITION IS ON OR THE ENGINE IS ON. THERE ARE NO PROBLEMS DRIVING HE VEHICLE BUT UNSURE IF AIRBAG WILL DEPLOY IF I AM IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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