Kia Sorento Complaints

10,397 consumer complaints on file.

#11129456September 14, 2018
ELECTRICAL SYSTEM
WIRING/HARNESS FOR LOW BEAM HEADLIGHT MELTED AND CAUSES THE HEADLIGHT TO FLICKER OR COMPLETELY SHUT OFF CAUSING A DANGEROUS VISIBILITY CONDITION. THIS CONDITION HAS HAPPENED ON THE VEHICLE PREVIOUSLY 2014/2015 AND WAS CORRECTED UNDER A WARRANTIES REPAIR AND IS DOCUMENTED IN THE VEHICLE HISTORY. THIS OCCURED ON BOTH SIDES OF THE VEHICLE AT DIFFERENT TIMES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129261September 13, 2018
ENGINE
MULTIPLE COMPLAINTS HAVE BEEN FILED FOR THE ENGINE CATCHING FIRE BUT YET NO RECALLS HAVE BEEN ISSUED. WHY IS THIS? WHAT ARE WE DOING TO FIX THIS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129303September 13, 2018
ENGINE
ENGINE LOCKED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129315September 13, 2018
SEATS
TL* THE CONTACT OWNED A 2015 KIA SORENTO. WHILE THE CONTACT'S VEHICLE WAS AT A COMPLETE STOP AT A RED LIGHT, ANOTHER VEHICLE FAILED TO STOP AND REAR ENDED THE CONTACT'S VEHICLE. THE CRASH PUSHED THE CONTACT'S VEHICLE INTO THE INTERSECTION. THE DRIVER'S SEAT SEPARATED FROM THE BASE AND CAUSED THE DRIVER'S SEAT TO MOVE BACKWARDS AND FORWARD, CAUSING THE DRIVER'S BODY TO STRIKE THE REAR PASSENGER AND DRIVER'S SEAT RAILINGS, THE DRIVER'S WINDOW, DRIVER'S DOOR, AND DASHBOARD. THE DRIVER SUFFERED INJURIES TO THE NECK, HEAD, AND FACE. THE CONTACT WAS SEATED IN THE FRONT PASSENGER SEAT AND SUFFERED SEAT BELT BRUISES AND LOWER BACK PAIN. THE DRIVER AND PASSENGER SIDE AIR BAGS FAILED TO DEPLOY. THE DRIVER REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED TO A COLLISION SHOP. A POLICE REPORT WAS FILED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11129385September 13, 2018
ENGINE
ENGINE FAILURE WHILE DRIVING DOWN A MAJOR HIGHWAY IN HEAVY TRAFFIC. SAME ISSUE AS RECALLED ENGINES BUT KIA REFUSES TO ADDRESS THE ISSUE ON THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129409September 13, 2018
ENGINE
WHILE DRIVING TO TUCSON FROM MESA ON INTERSTATE 10, MY ENGINE STARTED MAKING KNOCKING NOISES AND LOST POWER , THEREBY STALLING BY THE ROADSIDE. IT HAS 89,000 MILES ON AND HAS BEEN METICULOUSLY MAINTAINED WITH REGULAR OIL CHANGES. I TOWED IT TO MY MECHANIC WHO SAID THE VEHICLE HAD SUFFERED A CATASTROPHIC ENGINE FAILURE WITH METAL SHAVINGS FROM THE FAILED BEARING ALL VISIBLE ON OPENING THE VALVE COVER. HE SUGGESTED I CONTACT KIA TO SEE IF THIS ENGINE WAS PART OF THE RECALL SC 0147 WHICH IS A RECALL DUE TO THIS KIND OF FAILURE FROM A MANUFACTURING DEFECT. AFTER INVESTIGATING, KIA DENIED MY REQUEST STATING THIS PARTICULAR ENGINE WAS NOT UNDER RECALL AND THEREFORE COULD NOT HAVE SUFFERED THIS SAME DEFECT. THEY REFUSED TO TELL ME WHEN AND WHERE THE ENGINE WAS MANUFACTURED WAS MANUFACTURED, IN MY ATTEMPT TO LINK THE ENGINE WITH THOSE UNDER RECALL, JUST STATING IT WAS NOT PART OF THE RECALL. I THEREFORE HAVE TO MEET THE COST OF REPLACING A WHOLE ENGINE THAT MY MECHANIC BELIEVES SUFFERED THE SAME MANUFACTURING FAILURES AS THE THE ONES RECALLED. THIS IS NOT FAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129412September 13, 2018
EXTERIOR LIGHTING
HEADLIGHTS AND BRAKE LIGHTS HAVE BEEN REPLACED MULTIPLE TIMES. THE LIGHTS WILL WORK ONE MINUTE AND THEN THE NEXT THEY WON'T. OFTEN TIMES, WE'VE HAD TO PULL OVER, LIFT THE HOOD, MESS WITH THE WIRING AND THEN IT WILL WORK FOR EITHER 3 MINUTES OR 30 MINUTES. EACH TIME WE TAKE IT TO THE DEALERSHIP, THEY WANT TO RUN A DIAGNOSTIC TEST WITH A FEE AND THEN CHARGE A FEE TO REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129229September 13, 2018
ENGINE
CAR LOSES POWER WHEN APPLYING GAS, THEN STALLS OUT. I STOP AND WAIT FOR FEW MINUTES, THEN START THE CAR AND DRIVE OFF LIKE NOTHING HAPPENED. IT OTHERWISE DRIVES PERFECT UNTIL THE RANDOM STALLING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128846September 12, 2018
ELECTRICAL SYSTEM
2012 KIA SORENTO WAS SERVICED AT DEALERSHIP ON REGULAR BASIS. OCTOBER 7, 2017 CAUGHT FIRE AND BURNT TO THE GROUND. CALLED KIA AND THEY WOULD DO NOTHING! STATED THEY DID NOT DEAL WITH CONSUMERS AND TO DEAL WITH MY INSURANCE. INSURANCE ONLY PAID BOOK VALUE AND WAS UNABLE TO PURCHASE A VEHICLE WITH THAT AMOUNT! I DID EVERYTHING BY THE BOOK AND KEPT MY KIA IN EXCELLENT SHAPE AND THEY DID NOT STAND BEHIND THEIR PRODUCT! I HAD A APPOINTMENT TO SERVICE ON MONDAY AND IT BURNT ON SATURDAY! I FOUND OUT THAT THEY HAD ISSUED A RECALL AND I AM SURE THAT THE DEALERSHIP WOULD HAVE TAKEN CARE OF IT AT SERVICE ( I DID NOT RECEIVE A RECALL NOTICE). MY NIECE WAS DRIVING FROM KENTUCKY TO MY HOME IN VIRGINIA (HER VEHICLE WAS BROKE DOWN AND THE DRIVE WAS A HOUR AWAY). THE VEHICLE STARTED MAKING A NOISE AT WHICH TIME SHE PULLED OFF THE ROAD AND THEN THE VEHICLE DIED AND STARTED SMOKING. IT WAS NIGHT TIME AND SHE CALLED ME AND I STARTED ON MY WAY TO MEET HER. SHE EXITED THE VEHICLE AND WENT TO RAISE THE HOOD BUT TWO GUYS HAD STOPPED TO SEE IF THEY COULD HELP AND ONE SEEN THE RED OF THE FIRE IN THE CRACK OF THE HOOD AND ADVISED HER TO GET AWAY. WITHIN SECONDS FLAMES ENGULFED THE INSIDE OF THE VEHICLE AND BURNT COMPLETELY BY THE TIME THE FIRE DEPARTMENT ARRIVED. THE FIRE CHIEF TOLD ME WHEN I ARRIVED THAT IT WAS DEFINITELY ELECTRICAL. WE WERE BLESSED THAT MY NIECES 6 MONTH OLD WAS WITH ME AND NOT IN THE VEHICLE WITH HER BECAUSE SHE WOULD NOT HAVE BEEN ABLE TO GET HER OUT! VERY DISAPPOINTED IN KIA AND I WAS A HUGE FAN BUT NOT ANYMORE AFTER DEALING WITH CUSTOMER SERVICE! I DO NOT FEEL IT IS FAIR THEY ARE NOT HELD RESPONSIBLE FOR THEIR PRODUCT! THEY WOULD NOT HELP ME AT ALL!
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11128852September 12, 2018
ELECTRICAL SYSTEM
MY HEADLIGHT PIGTAIL CAUGHT ON FIRE...I HAD IT REPLACED ...REPLACED THE HEADLIGHTS IN IT AND NOT EVEN 2 WEEKS LATER THE PIG TAIL CAUGHT ON FIRE AGAIN...THEY SAID IT MUST NE A SHORTAGE IN THE WIRING SOMEWHERE AND IT WILL START AT 200$ TO LOOK AT IT TO FIX....MU CAR ISNT THAT OLD TO HAVE THIS ISSUE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11129087September 12, 2018
AIR BAGS, ENGINE
TL* THE CONTACT OWNS A 2008 KIA SORENTO. WHILE DRIVING 25 MPH, THE VEHICLE SHOOK AND STALLED. ADDITIONALLY, THERE WAS AN ABNORMAL THUMPING NOISE AND THE CHECK ENGINE, AIR BAG, AND ELECTRONIC CONTROL INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE AUTOMATIC CONTROL SENSOR, REAR SENSOR BEARING, AND REAR LINE DRIVESHAFT NEEDED TO BE REPLACED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129097September 12, 2018
ENGINE
ENGINE HAD BEEN MAKING A NOISE (HUMMING AND GRINDING) WHEN VEHICLE WAS OPERATING BETWEEN 40MPH AND 60 MPH. BROUGHT TO KIA DEALER WHO STATED IT WAS THE NEW TIRES WE BOUGHT FROM MEINEKE. BROUGHT VEHICLE TO MEINEKE WHO SAID IT WAS NOT THE TIRES. WAS DRIVING VEHICLE AND WHILE EXITING HIGHWAY THE ENGINE SHUT OFF AND HAD TO PULL OFF TO THE SIDE OF THE ROAD UNDER 0 POWER. VEHICLE WOULD NOT START EVEN THOUGH THERE WAS STILL BATTERY POWER. VEHICLE WAS TOWED TO MEINEKE WHO TOLD ME THAT THERE WAS NO OIL IN THE ENGINE. WE HAD AN OIL CHANGE DONE IN MAY 2018 AT THE MILFORD CT KIA AND WAS NOT DUE FOR ANOTHER OIL CHANGE UNTIL OCTOBER 2018. THE VEHICLE HAD APPROXIMATELY 800 MORE MILES TO REACH THE 3000 MILE MARK FOR AN OIL CHANGE ALSO. I HAD THE VEHICLE TOWED TO MILFORD KIA WHO IS STILL EXAMINING THE ISSUE. KIA STATED THEY WOULD CHECK WITH KIA MOTORS TO ASCERTAIN IF THIS ISSUE IS COVERED BY A CURRENT ENGINE RECALL FOR 2013 KIA SONATAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129141September 12, 2018
UNKNOWN OR OTHER
VEHICLE CAUGHT FIRE WHILE STATIONARY. FIRE STARTED IN FRONT COMPARTMENT NEAR FUSES. TOTAL LOSS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11129132September 12, 2018
AIR BAGS
IN EARLY MAY, THE AIRBAG LIGHT ON MY DASHBOARD CAME ON FOR NO REASON. MY 2013 KIA SORENTO WAS IN PARK. I TOOK THE CAR INTO THE LOCAL KIA DEALERSHIP AND HAD THE SERVICE CODE SCANNED. THE CODE CAME BACK SAYING THE PASSENGER-SIDE SEAT MAT AIRBAG SENSOR WAS THE ISSUE. THEY SAID THERE WERE NO RECALLS AND THAT THE MAT COULD MALFUNCTION IF IT GOT WATER ON IT OR IF ELECTRONICS WERE PLACED ON THE PASSENGER SEAT. I INFORMED THE SERVICE CLERK THAT NEITHER SITUATION WAS HAPPENING AT THE TIME OR ANYTIME BEFORE THE LIGHT ILLUMINATED. THE SERVICE CLERK SAID THAT KIA RECOMMENDED RESETTING THE CODE, AND HE HOPED IT WOULD SOLVE THE PROBLEM. THE LIGHT STAYED OFF FOR ALMOST 4 MONTHS. FAST FORWARD TO LAST WEEK. THE DASHBOARD AIRBAG LIGHT CAME ON AGAIN FOR NO REASON. MY CAR HAS NOT BEEN IN ANY TYPE OF ACCIDENT. MY PASSENGER SEAT HAS NOT BEEN IN CONTACT WITH WATER OR HAD ELECTRICAL DEVICES RESTING ON IT. I TOOK MY SORRENTO IN AGAIN AND HAD THEM READ THE CODE. IT CAME BACK WITH THE SAME PROBLEM, THE PASSENGER SEAT MAT. MY CAR IS ONLY AT 83,000 MILES, AND WAS AT 79,000 WHEN THE LIGHT FIRST CAME ON. THEY QUOTED THE REPAIR COSTS AT BETWEEN $1500 - $2000. I HAVE ATTEMPTED TO CONTACT KIA, TWO TIMES, THROUGH THEIR CUSTOMER COMPLAINT OPTION ON THEIR WEBSITE, BUT THEY HAVE NOT RESPONDED. THEY HAVE HAD AIRBAG-RELATED RECALLS WITH SEVERAL OTHER KIA MODELS OF THE SAME YEAR, BUT THE SORENTO IS NOT INCLUDED. THIS IS A MAJOR SAFETY ISSUE THAT SHOULD BE COVERED UNDER A RECALL. SOMETHING IS OBVIOUSLY WRONG WITH THEIR AIRBAGS WHEN THEY GO OUT AT LOWER MILEAGE. IS THERE ANYTHING YOU CAN DO TO HELP WITH THIS MATTER? IF I AM HAVING THIS PROBLEM, SO ARE OTHERS. SEVERAL PEOPLE ARE SAYING THE SAME THING ON VARIOUS INTERNET SITES. PLEASE HELP! THEY SAY MY AIRBAGS WILL NOT FUNCTION WITH THE LIGHT ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129152September 12, 2018
POWER TRAIN
HAVE PROBLEMS SHIFTING INTO GEAR, TOOK IT TO REPAIR STATION AND THEY DON'T KNOW WHAT'S WRONG WITH IT. IT DOESN'T HAPPEN ALL THE TIME BUT WHEN IT HAPPENS YOU ARE STUCK WHERE YOUR AT. THE SHIFTER GETS VERY STIFF OR HARD AND WON'T GO INTO GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128685September 11, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
CAR MAKES LOUD ROARING SOUND UPON COLD START. IT IS TYPICALLY THE LOUDEST WHEN IT HAS BEEN LEFT SITTING ALL NIGHT AND AT FIRST START. IT WILL NOT MAKE THE NOISE AFTER THAT UNLESS IT SITS FOR AT LEAST 8HRS.I TOOK IT TO KIA AND THEY EXPLAINED IT WOULDN'T DAMAGE MY CAR AND IT'S MOSTLY JUST A LOUD NOISE AND ANNOYANCE. THEY ALSO EXPLAINED THEY HAD SEEN THIS BEFORE AND ONE OF THE MECHANICS EVEN SAID HE DROVE HIS KIA AROUND FOR YEARS AND IT MADE THE SAME NOISE. IT IS LOUD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128731September 11, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNED A 2016 KIA SORENTO. WHILE DRIVING 25 MPH, THE CONTACT WAS INFORMED BY AN ONCOMING MOTORIST THAT THE VEHICLE WAS ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE CONTACT WAS INFORMED BY ONE OF THE FIREFIGHTERS THAT THE FIRE ORIGINATED AT THE FUEL LINE BY THE FIREWALL. A FIRE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOWING FACILITY. KENDALL KIA OF NAMPA (LOCATED AT 15700 N IDAHO CENTER BLVD, NAMPA, ID 83687, (208) 467-7000) AND THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 67,000. *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11128744September 11, 2018
VEHICLE SPEED CONTROL
CANCEL BUTTON ON STEERING WHEEL FOR SPEED CONTROL IS INOPERATIVE ABOUT 30% OF THE TIME WHILE THE VEHICLE IS IN MOTION ON HIGHWAY AND THE SPEED CONTROL IS ACTIVE. NOTE: STEPPING ON THE THE BRAKE WILL DEACTIVATE THE SPEED CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128790September 11, 2018
AIR BAGS, ELECTRICAL SYSTEM, ENGINE
DRIVING DOWN THE HIGHWAY AND CAR COUGHT FIRE. IF IT WASN'T FOR THE CAR NEXT TO US WHO SIGNALED TO PULL OVER WE WOULD HAVE BEEN TOAST.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11128799September 11, 2018
UNKNOWN OR OTHER
I AM ISSUING A COMPLAINT BECAUSE THERE ARE TONS OF REPORTS ABOUT MY MAKE/MODEL CATCHING FIRE AND STEERING ISSUES. I DO NOT FEEL SAFE DRIVING MY CAR, ESPECIALLY WITH MY SON IN THE CAR WITH ME. SOMETHING NEEDS TO BE DONE, OR THESE CARS NEED TO BE DISCONTINUED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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