Kia Sorento Complaints

10,397 consumer complaints on file.

#11140149October 13, 2018
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
TAKATA RECALL, 2014 KIA SORENTO LISTS POWER WHEN I ACCELLERATE. SORENTO IS VERY SLUGGISH WHEN DRIVING DOWN THE HIGHWAY IT SEEMS TO JERK AND LOSE POWER. THIS SLUGGISH FEELING HAPPENS ALMOST DAILY, EVEN IF I HAVE A TUNE UP COMPLETED AND ALL NEW FILTERS. I HAVE ALSO TRIED DIFFERENT BRANDS OF GASOLINE TO TRY AND HELP WITH THIS ISSUE. NOTHING SEEMS TO HELP. I AM VERY CONCERNED ALSO ABOUT THE MOUNT OF HEAT THE ENGINE GIVES OFF. THE HEAT COMING FROM THE ENGINE IS SO HOT YOU CAN BARELY STAND BY THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140160October 13, 2018
ENGINE
CAR ENGINE SEIZED WHILE OPERATING. HAD TO BE TOWED. BEEN IN KIA DEALERSHIP SERVICE SINCE JUNE 2018 IT IS NOW OCTOBER 13. STILL NO ENGIENE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139949October 12, 2018
ENGINE
WHILE DRIVING ON CONGESTED HIGHWAY AT ~40 MPH, THE ENGINE SUDDENLY LOCKED UP AND VEHICLE ABRUPTLY STOPPED. DIAGNOSTICS FROM DEALERSHIP VALIDATES THE ENGINE HAD A MAJOR MECHANICAL FAILURE. DEALERSHIP ALSO VALIDATES VEHICLE WAS HIGHLY MAINTAINED. OTHER KIA SORENTO 2013'S HAVE BEEN RECALLED FOR SAME PROBLEM. HOWEVER, THIS VIN HAS NOT BEEN RECALLED YET. PLEASE REVIEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140024October 12, 2018
UNKNOWN OR OTHER
I WAS DRIVING DOWN THE HIGHWAY, SUNNY DAY TODAY. I HAD MY 6 MONTH OLD BABY IN HIS CAR SEAT, WHEN I HEARD A HUGE EXPLOSION. AT FIRST I DIDN'T KNOW WHAT HAPPENED. I LOOKED UP AND THE SUNROOF HAD EXPLODED. IT SOUNDED LIKE WHEN GLASS IS PUT INTO A FIRE THEN EXPLODES. MY SON WAS COVERED IN TINY PIECES OF GLASS. I LOOKED ONLINE AND DISCOVERED THIS HAS HAPPEN TO AROUND 150 OTHER DRIVERS SINCE 2012, BUT KIA HAS ISSUED NO RECALL OR WARNED ITS DRIVERS. THE EXPLOSION ALONE WAS ENOUGH TO CAUSE AN ACCIDENT, AND MY SON COULD HAVE BEEN SERIOUSLY INJURED. I HOPE KIA WILL TAKE RESPONSIBILITY SO NOTHING LIKE THIS HAPPENS TO ANYONE ELSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140053October 12, 2018
UNKNOWN OR OTHER
I PURCHASED MY KIA IN APRIL OF THIS YEAR. A FEW WEEKS AFTER THE PURCHASE I NOTICED A BURNING SMELL. I PULLED OVER TO INVESTIGATE BUT COULD NOT FIND WHERE THE SMELL WAS COMING FROM. I CONTINUED TO NOTICE THE SMELL AFTER THE FIRST INCIDENT AND THERE WAS NO PATTERN TO CAUSE THE SMELL TO HAPPEN. I BROUGHT THE KIA IN FOR SERVICE TO FIND THE PROBLEM. KIAS MECHANIC SAID THEY COULD NOT DUPLICATE THE SMELL AND THEY COULDNT FIND THE PROBLEM.I INSISTED SOMETHING WAS WRONG AND ASKED THEM TO SEARCH FARTHER. I GOT ANOTHER CALL FROM THE MECHANIC SAYING THEY COULDNT DUPLICATE THE SMELL AND TO BASICALLY BRING THE CAR IN IF ITS ACTUALLY SMOKING OR ON FIRE. I CONTACTED THE CORPORATE OFFICE AND AFTER THEIR INVESTIGATION I GOT A CALL SAYING BASED ON THE DEALERSHIPS REPORT THEY COULDNT DETERMINE A CAUSE FOR THE BURNING SMELL AND THE CASE WAS CLOSED.I HAVE 3 KIDS 2 IN CAR SEATS. MY SELF AND OTHERS CONTINUE TO SMELL THE BURNING. IAM TERRIFIED EVERYTIME IM IN THE KIA. I FEEL I WAS SOLD A DEATH TRAP AND KIA DOESNT CARE. I FEEL THEY WONT DO ANYTHING UNTIL THE CAR IS LITERALLY ON FIRE AND THEN IT WILL BE TOO LATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139706October 11, 2018
ENGINE
TL* THE CONTACT OWNED A 2016 KIA SORENTO. WHILE DRIVING 75 MPH, THE CONTACT HEARD AN ABNORMAL NOISE AND NOTICED BLACK SMOKE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT PULLED OVER AND TURNED OFF THE VEHICLE. APPROXIMATELY FIVE MINUTES LATER, THE FRONT OF THE ENGINE CAUGHT ON FIRE. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE INSURANCE COMPANY DECLARED THE VEHICLE TO BE A TOTAL LOSS. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED. THE VEHICLE WAS TOWED TO A LOCATION DETERMINED BY THE INSURANCE COMPANY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 59,000. *DT *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11139745October 11, 2018
ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
TL* THE CONTACT OWNS A 2017 KIA SORENTO WITH A TRAILER IN TOW. THE CONTACT STATED THAT THE BRAKE LIGHT ON THE TRAILER REMAINED ILLUMINATED WHILE DRIVING. THE VEHICLE WAS TAKEN TO KIA FORT WALTON BEACH (LOCATED AT 343 MIRACLE STRIP PARKWAY, FORT WALTON BEACH, FL 32548, (850) 275-2206), BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V862000 (TRAILER HITCHES, ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 12835928. THE APPROXIMATE FAILURE MILEAGE WAS 68,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139478October 10, 2018
ENGINE, STEERING, SUSPENSION
NO OIL LEAK BUT EVERY OIL CHANG THERE IS NO OIL STEERING IS JUST NOT RIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139159October 9, 2018
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE THE VEHICLE WAS IDLING AT A RED LIGHT, IT STALLED AND COULD NOT BE RESTARTED. WHEN THE CONTACT ATTEMPTED TO RESTART THE ENGINE, IT MADE A TICKING SOUND, BUT DID NOT RESTART. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THERE WAS NO OIL IN THE VEHICLE EVEN THOUGH THE OIL WAS CHANGED RECENTLY. THERE WAS NO WARNING INDICATOR ILLUMINATED REGARDING AN OIL SHORTAGE. THE MECHANIC ALSO STATED THAT THERE WERE NO ENGINE LEAKS; HOWEVER, THE ENGINE NEEDED TO BE REPLACED. THE CONTACT WENT BACK TO THE SHOP THAT PERFORMED THE RECENT OIL CHANGE, BUT THEY HAD INCOMPLETE RECORDS OF THE OIL CHANGE, EVEN WITH THE CONTACT HAVING A RECEIPT. THE DEALER (GRIECO KIA OF DELRAY BEACH, 2255 S FEDERAL HWY, DELRAY BEACH, FL 33483, (866) 858-7513) WAS CONTACTED AND STATED THAT THERE WAS AN UNKNOWN ENGINE RECALL. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139173October 9, 2018
TIRES, WHEELS
( 2 ) HANKOOK DYNAPRO HP2 SIZE 235/65R17 104H ,BLEW TIRES ON PASSAGE SIDE FRONT & REAR .DRIVING ON I-95 IN PHILADELPHIA,PA SEPT.29TH 2018
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139183October 9, 2018
AIR BAGS
AIR BAG LIGHT STAYS ON ALL THE TIME IT SEAMS THERE ARE NUMEROUS COMPLAINT ABOUT THIS ISSUE IVE ALREADY READ ABOUT 20 POSTED ON THE INTERNET. THE SAFETY ISSUE IS WHEN THE LIGHT IS ON THE AIR BAG SYSTEM IS NOT FUNCTIONAL. THE LIGHT TURNS ON WHEN I STAR THE CAR THEN GOES OF FOR 2 SECONDS AND STAYS ON ALL THE TIME UNTIL I SHUT DOWN THE CAR. IVE DONE ALL THE QUICK CHECKS LIKE LOSE CONNECTIONS TO NO AVAIL. ON LINE THE MOST COMMON PROBLEM SEAMS TO IN THE PASSENGER SIDE SENSOR MAT. I PROBLEM THAT COST AROUND $2000 TO HAVE FIXED. I FEEL THE PROBLEM IS SAFETY RELATED AND THE MANUFACTURER IS RESPONSIBLE FOR THIS ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139209October 9, 2018
AIR BAGS, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
STEERING WHEEL ELECTRONIC CONTROLS(SPEED CONTROL, RADIO, ). AIRBAG LIGHT ON WITH NO COLLISION HAVING OCCURRED, REPLACED HEADLIGHTS TWICE IN LAST YEAR, BRAKE LIGHTS REPLACED ONCE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139332October 9, 2018
ENGINE
IN JAN. 2018 WHILE DRIVING ON MAIN ROAD THERE WAS A NOISE COMING FROM THE ENGIE.. OIL HAD JUST BEEN CHANGED IN DEC. SHORTLY AFTER HEARING NOISE THE BATTERY LIGHT ILLUMINATED AND THE CAR CUT OFF ON ME IN TRAFFIC. WAS ABLE TO GET THE CR TO RESTART TO LILL OVER OUT OF THE MIDDLE OF THE ROAD. WHEN I OPENED THE HOOD THERE WAS SMOKE COMING FROM THE OIL DIPSTICK AREA. I HAD THE VEHICLE TOWED TO MY HOME WHERE I THEN CONTACTED KIA AND HAD THEM TOW IT TO THE NEAREST DEALERSHIP. I WAS TOLD BY KIA THAT THERE WAS A RECALL ON THE 2013 SORENTO GDI ENGINES. KIA SUSPECTS A BLOWN ENGINE AT ONLY 86,896 MILES BUT MY VIN WAS NOT INCLUDED IN THE RECALL BECAUSE IT'S THE 2.4L DOHC ENGINE... THE VEHICLE IS CURRENTLY STIL NOT RUNNING... I PURCHASED THIS VEHILCE IN MARCH OF 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11138970October 8, 2018
EXTERIOR LIGHTING
HEAD LIGHTS GO OUT WHEN MAKING TURNS AND JUST DRIVING AT NIGHT WHEN HEAD LIGHTS ARE ON. BEEN TO DEALER THEY SAY CAN'T FIND ISSUE. THIS HAS HAPPENED MANY TIMES NOW CAME CLOSE TO HITTING CAR THIS LAST TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11138993October 8, 2018
ENGINE
VEHICLE WAS SLOWED TO A STOP FOR A TRAFFIC SIGNAL. THE VEHICLE THEN LUNGED FORWARD IN UNINTENDED ACCELERATION REQUIRING MAXIMUM BREAK PRESSURE TO STOP THE VEHICLE. THE ENGINE WAS ACCELERATING SO THE VEHICLE WAS SHIFTED INTO PARK AND TURNED OFF. WAITED 30 SECONDS AND RESTARTED THE ENGINE WITH NO FURTHER PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11138910October 7, 2018
UNKNOWN OR OTHER
THE EXTERIOR HANDLE CAP FELL OFF OF MY VEHICLE. IT KEEPS THE DOOR HANDLE IN PLACE. IT IS NOT COVERED UNDER THE WARRANTY BUT WHEN I SEARCHED, HUNDREDS OF OTHER KIA OWNERS HAD THE SAME ISSUE, SOME WERE BRAND NEW. THE PART IS $10 BUT KIA WANTED TO CHARGE 60 PLUS $100 FOR LABOR. THIS PART FELL OFF WHILE I WAS DRIVING WHICH EVENTUALLY CAUSED THE DOOR HANDLE TO FALL OFF WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11138788October 6, 2018
AIR BAGS
THE AIRBAG LIGHT IS ON. LOCAL KIA DEALER CLOSING SO NOT TAKING APPOINTMENTS. TOOK IT TO TWO DIFFERENT MECHANICS BOTH RECOMMENDED CHECKING TO SEE IF THERE IS A RECALL. THEIR COMPUTER SAID HIGH RESISTANCE IN STEERING WHEEL AIRBAG. LIGHT IS ON WHETHER SITTING IN THE CAR OR NOT SITTING IN IT BUT IGNITION ON. AS LONG AS CAR IS ON LIGHT IS ON. IT HAS ABOUT 79,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133458October 5, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
VEHICLES CAUGHT FIRE, HAD PULLED IN THE PARKING LOT AT WORK AND SMOKE BEGAN TO COME FROM UNDER THE HOOD ON THE VEHICLE. WITHIN SECONDS FLAMES HAD ERUPTED AND FRONT END OF CAR WAS COMPLETELY ENGULFED BY THE TIME THE FIRE DEPARTMENT HAD ARRIVED. VEHICLE WAS A TOTAL LOSS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11133472October 5, 2018
ENGINE
OUR 80,000 MILE VEHICLE EXPERIENCED A COMPLETE ENGINE FAILURE OUT OF THE BLUE, NO WARNING. WE HAD TAKEN VERY GOOD CARE OF THE CAR. IT IS NOT PART OF THE GDI ENGINE RECALL, WE HAVE A DUAL OVERHEAD CAM (DOHC) ENGINE. THE DEALER SHIP REFUSED ASSISTANCE AS IT IS NOT PART OF THE RECALL, THOUGH THE SAME PROBLEM OCCURRED WITH THE ENGINE. THE ENTIRE ENGINE MUST BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133283October 4, 2018
UNKNOWN OR OTHER
WHILE DRIVING MY CAR TO WORK AFTER A SOFTWARE UPDATE AT A LOCAL DEALERSHIP IT BECAME SLUGGISH AND DIFFICULT TO DRIVE. I WAS JUST COMING OFF A LOCAL HIGHWAY ONTO A SURFACE STREET WHEN THIS OCCURRED. I PULLED OVER AND CHECKED THE ICON ON MY DASHBOARD IN MY CAR'S MANUAL. IT TOLD ME NOT TO DRIVE IT SO I HAD IT TOWED TO THE DEALER - 6 WEEKS AGO! APPARENTLY THE SOFTWARE UPDATE THEY DID TO PROTECT MY CAR DAMAGED IT INSTEAD. I HAVE BEEN IN WEEKLY CONTACT WITH THE DEALERSHIP BUT THEY ARE GETTING VERY LITTLE INFORMATION OR HELP FROM KIA, WHO APPARENTLY CAN'T FIGURE OUT HOW TO FIX MY CAR. I AM NOW CONCERNED ABOUT THE DAMAGE BEING DONE TO MY CAR SITTING FOR THAT LONG WITHOUT BEING DRIVEN AND NOW I WONDER IF THIS WILL CAUSE MORE PROBLEMS IN THE FUTURE. NOT HAPPY WITH KIA'S INABILITY TO FIX MY CAR. I BOUGHT IT USED SO IT DOESN'T FALL UNDER THE LEMON LAW AND I NEED TO KNOW IF I HAVE ANY LEGAL RECOURSE. I HAVE MADE 2 CAR PAYMENTS WITH A THIRD COMING UP SINCE IT HAS BEEN SITTING AT THE DEALER WAITING FOR WHATEVER DECISION THEY END UP MAKING. THE DEALER HAS BEEN GREAT ABOUT IT AND PROVIDED ME WITH A RENTAL, BUT THIS IS ALL GETTING OLD REAL FAST!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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