Kia Sorento Complaints

10,397 consumer complaints on file.

#11141840October 22, 2018
STRUCTURE:BODY, ENGINE, UNKNOWN OR OTHER
MOTOR MOUNTS ARE BROKE. I NEED TO REPLACE 3 OF THEM. THIS ISN'T NORMAL AT ALL. THE CAR HAS NEVER BEEN WRECKED. THE PAINT KEEPS PEELING OFF. I REPAINTED 1 X ON AN AREA, KIA IS AWARE. I TOOK TO THEM AND THEY SAID KIA WASN'T RESPONSIBLE (BUT , I DISAGREE). I PAID OVER 30,000 FOR THIS KIA.. , BODY SHOP COULDN'T GUARANTEE DUE TO THE PAINT JOB KIA DID ON MY AUTOMOBILE. NOW THE PAINT IS PEELING ON OTHER SPOTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141610October 20, 2018
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
RECALL : IT ISN'T ON RECALL LIST BUT HAVING THE SAME PROBLEMS THE OTHER RECALLS FOR SAME VEHICLE AND YEAR. WAS DRIVING AND ENGINE STALLED ON THE LOOP, I WAS ALMOST HIT BY MULTIPLE CARS. I FINALLY GOT THE KIA TO START AND IT BEGAN TO MAKE LOUD TAPPING NOISE AND NOT LETTING RPMS REACH 3K. NOBODY SEEMS TO WANT TO HELP SINCE THE CAR ONLY HAS 87K MILES AND NOW THE ENGINE IS FAILING FOR NO REASON. I BELIEVE IF THE ENGINE IS DOING THE SAME THING AS THE OTHER RECALLS, WHY HAVEN'T THERE BEEN A RECALL ON THIS KIA.?? I'VE TRIED CALLING DEALERS AND ETC NOBODY IS HELPING ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141371October 19, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHEN TRYING TO START THE CAR, EVERYTHING FLICKERS LIKE THE BATTERY IS DYING, THEN IT WILL CRANK, BUT NOW ALL OF THE LIGHTS ARE ON AND WON'T GO OFF AND IT IS DINGING LIKE THE KEYS ARE STILL IN THE IGNITION, BUT THEY AREN'T.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141382October 19, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHTS WIRES ARE MELTING CAUSING THE LOW AND HIGH BEAMS TO MELT AS WELL. I HAVE TO BUY NEW WIRING HARNESS AND HEADLIGHTS EVERY TWO WEEKS. I AM WORRIED THIS IS GOING TO CATCH FIRE EVENTUALLY. THE LIGHTS WILL GO ON AND OFF. SOMETIMES I HAVE ONLY HIGH BEAMS, OR LOW BEAMS, SOMETIMES ONE OF EACH, BUT NEVER ALL WORKING, THEN THEY WILL JUST TURN OFF. THIS PAST WEDNESDAY, OCTOBER 17, 2018 I HAD DRIVEN TO CHURCH AND HAD ONLY ONE LIGHT, AN HOUR LATER I WENT TO GET IN MY CAR AND I HAD NO LIGHTS AT ALL. NO ONE COULD FIX IT. I HAD TO DRIVE HOME FROM MY CHURCH WITH MY EMERGENCY LIGHTS FLASHING. I WAS RAN OFF THE ROAD NUMEROUS TIMES AND ALMOST RAMMED IN THE REAR OF MY VEHICLE. IT WAS MYSELF AND MY 10-YEAR-OLD SON IN THE VEHICLE. THE LIGHT ISSUE, MELTING WIRES, IS AN ONGOING ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141434October 19, 2018
POWER TRAIN, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, ENGINE
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING 50 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE DECELERATED TO 10 MPH; HOWEVER, THE ACCELERATOR PEDAL WAS DEPRESSED TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO TURNER KIA (4201 CHAMBERS HILL RD, HARRISBURG, PA 17111, (717) 564-2240) WHERE THE CAUSE OF THE FAILURE WAS NOT DETERMINED; HOWEVER, THE CONTACT WAS INFORMED THAT THE ENGINE MIGHT BE FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 116,000. *TT CONSUMER NOTIFIED CORPORATE HEADQUARTERS. UPDATED 12/11/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141451October 19, 2018
STRUCTURE:BODY
REAR OUTSIDE DOOR HANDLE WILL NOT OPEN THE DOOR. ONLY CAN BE OPENED FROM THE INSIDE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141323October 18, 2018
STRUCTURE:BODY, VISIBILITY/WIPER
COMPLAINT NO.WHILE TRAVELING DOWN HWY 377 TOWARD GRANBURY, TEXAS. THE UNDERSIDE OF MY CAR BURST INTO FLAMES. FORTUNATELY I WAS TRAVELING AT 70MPH AND THE PERSON WHO WITNESSED THE FLAMES BEHIND ME, RAN UP TO MY CAR WHEN I STOPPED AT A RAIL CROSSING TO TELL ME WHAT HAPPEN. I WAS LUCKY I WAS DRIVING 70MPH AND IF I HAD STOPPED WHILE IT WAS BURNING THE CAR WOULD HAVE BURNED UP. IT LOOKS LIKE THE PLASTIC PANELS WERE IGNITED BY THE CATALYTIC CONVERTER.. COMPLAINT NO.2 WITHOUT ANY TYPE OF IMPACT, NEAR THE REAR VIEW MIRROR, A CRACK APPEARED FROM THE TOP EDGE OF THE WINDSHIELD DOWNWARD ABOUT 2.5" LONG. SINCE IT IS NEAR THE REAR VIEW MIRROR I KNOW IT APPEARED WITHOUT ANY FLYING OBJECT HITTING THE WINDSHIELD. SINCE IT IS IN THE MIDDLE OF THE TOP EDGE, I'M WONDERING IF IT IS A STRESS CRACK AND OTHER KIA OWNERS ARE EXPERIENCING THE SAME EVENT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11141057October 17, 2018
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
WHILE DRIVING AT NIGHT WHILE MY HEADLIGHTS ARE IN AUTO POSITION THEY WILL RANDOMLY TURN OFF FOR A FEW SECONDS AND THEN CLICK BACK ON. THIS HAS HAPPENED TWICE IN ONE WEEK. THE LAST TIME, WAS WHILE DRIVING 70 MPH DOWN THE INTERSTATE AND MY HEADLIGHTS WENT OUT WITHOUT WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141120October 17, 2018
ENGINE
MY ENGINE OIL IS DISAPPEARING. THE DEALER HAS CHECKED TWICE AND FOUND NO EVIDENCE OF LEAK OR SIGNS OF BURNING OIL. AFTER 2000 TO 2500 MILES THE ENGINE IS COMPLETELY OUT OF OIL WITH NO OIL LIGHT STAYING ILLUMINATED. THE OIL LIGHT BLINKS FOR A SECOND AND GOES OFF AND WOULD BE VERY EASY TO MISS. I FEEL THAT THIS IS DIRECTLY RELATED TO THE NON COLLISION FIRE ISSUE THAT THIS SAME ENGINE IS HAVING. IF I WERE TO NOT SEE THE OIL LIGHT BLINK, THE CAR COULD BE DRIVEN HOME AND HAVE A MAJOR FAILURE. ALL MAINTENANCE EXCEPT ONE OIL CHANGE HAS BEEN DONE BY TWO LOCAL KIA DEALERS AND AT PROPER INTERVALS. I HAVE OWNED THE CAR SINCE NEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141138October 17, 2018
ELECTRICAL SYSTEM, POWER TRAIN, SEATS
CONTROLS ON STEERING WHEEL FOR RADIO, AND SPEED CONTROL AND HANDS FREE PHONE FEATURES STOPPED WORKING CORRECTLY YOU PRESS THE PHONE BUTTON AND VOLUME GOES UP OR DOWN HIT MUTE AND VOICE COMMAND GOES ON DIALS NUMBERS AT RANDOM STARTLING YOU GIVES STRANGE BURNING SMELL FROM STEERING WHEEL . THE POWER SEAT BUTTON ON DRIVERS SIDE WORK ON AND OFF HAS BEEN BOUGHT TO DEALER FOR PROBLEMS AND THE SAY THE FIXES WIRES FOR SEAT CONTROLS TWICE BUT STILL HAVE PROBLEMS. WHEN TURNING WHEEL LEFT OR RIGHT HAS WEIRD SOUND LIKE TIRES ARE RUBBING OR SKIDDING ON LOOSE ROCKS THOUGHT IT WAS TIRES BOUGHT NEW ONES BUT STILL HAPPENING DEALER DON'T KNOW WHAT IT IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140580October 16, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING LOW SPEEDS, THE VEHICLE CONSTANTLY STALLED WITHOUT WARNING. THE DEALER (DOUG SMITH KAY, 495 W MAIN ST, AMERICAN FORK, UT 84003, 801-692-4390) WAS UNABLE TO PROVIDE A PERMANENT REMEDY TO REPAIR THE VEHICLE; HOWEVER, THEY RECOMMENDED THAT THE BATTERY BE REPLACED. THE CONTACT REPLACED THE BATTERY, BUT THE FAILURE CONTINUED. THE VEHICLE WAS NOT INCLUDED IN NETS CAMPAIGN NUMBER: (ENGINE AND ENGINE COOLING) OR MANUFACTURER SERVICE CAMPAIGN: SC-106, BUT THE FAILURE CONTINUED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140725October 16, 2018
EXTERIOR LIGHTING
HEADLAMP WIRE HARNESS MELTED. LEFT LOW BEAM HEADLAMP BULB AND CONNECTOR WAS BURNT/MELTED. I PAID THE DEALERSHIP TO FIX THIS. I AM CONCERNED IT IS A FIRE HAZARD, AND ALSO A SAFETY HAZARD IF IT GOES OUT AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140745October 16, 2018
EXTERIOR LIGHTING
WHILE DRIVING AT NIGHT WITH HEADLIGHTS IN AUTO POSITION, LIGHTS WILL RANDOMLY TURN OFF FOR SECONDS BEFORE TURNING BACK ON. WHEN THIS HAPPENS, YOU CAN SEE THE CHANGE ON THE DASHBOARD ALMOST LIKE IT WAS MANUALLY BEING TURNED OFF, BUT IT WAS NOT BEING TOUCHED. THIS HAS HAPPENED 4 TIMES IN ONE MONTH. SO FAR THE DEALER HAS NOT BEEN ABLE TO REPLICATE THIS ISSUE. IT IS AT THE DEALER NOW FOR THE SECOND TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140494October 15, 2018
UNKNOWN OR OTHER
GOT 2018 KIA SORRENTO 9 THOUSAND MILES IT STALL 6 TIMES LAST WEEK TOOK IT TO KIA THAY SAY NOTHING WRONG WITH IT THIS SATURDAY IT STALL 2 MORE TIMES THOUGHT I WAS GOING TO DIE BIG RIG HAD TO BRAKE FAST NOW IM TAKEING IT IN TUES SO NOW THAY CAN HAVE IT FOR A LONGTIME SO THAY CAN GIVE IT BACK BECAUSE THE CODE WILL NOT DO NOTHING IF IT DONT STALL ON THEM SO WHAT SHOULD I DO I OWE THE BACK I PAY ON MY CAR EVERY MONTH I DONT WANT ANYONE GETTING HURT OR SUE BECAUSE I CANT DRIVE IT AND BEING SCARD OF IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140510October 15, 2018
UNKNOWN OR OTHER
THE BACKUP CAMERA STARTED TO BECOME DISTORTED THEN COMPLETELY STOPPED WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140254October 14, 2018
ENGINE, WHEELS, UNKNOWN OR OTHER
'TAKATA RECALL' I CONTINUE TO SMELL A BURNING SMELL UNDER MY HOOD BUT NO ONE CAN SEEM TO FIND IT. IT COME AND GOES I HAD IT CHECKED WAS TOLD ALL FLUIDS ARE FINE AND NO LEAKS. I PRAY IT NEVER CATCHES FIRE AS I HAVE A GRANDSON WHO RIDES WITH ME OFTEN. ALSO MY REAR BREAK LIGHT GO OUT EVER TWO MONTHS NOT SURE WHY IT IS NOT JUST ONE SIDE THEY TAKE TURNS EACH SIDE. PRESSURE IN TIRES TEND TO GO LOW VERY OFTEN FOR NO REASON PLEASE HELP ME FIND OUT WHAT IS REALLY WRONG BEFORE SOMETHING BAD HAPPENS 🙏🙏 THE BURNING SMELL SCAMMERS THE MOST BUT I SMELL WHILE IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140185October 13, 2018
EXTERIOR LIGHTING
ONE OF MY TAIL LIGHTS WENT OUT. RIGHT AFTER I CHANGED IT, MY DRIVER SIDE HEAD LIGHT WENT OUT. I CHANGED THE BULB AND IT WORKED FOR A SHORT TIME. I DID THIS 2 MORE TIMES IN 2 MONTHS.THEN I HAD A REPAIR SHOP CHANGE THE BULB AND THEY SAID THE CONNECTOR WAS MELTED AND IT WAS UNSAFE. THEY INSTALLED A NEW CONNECTOR AND BULB. WITHIN 2 WEEKS THE PASSENGER SIDE WENT OUT. THE CONNECTOR WAS ALSO MELTED ON THAT SIDE. THIS WENT ON WITH THE TAIL LIGHTS AND HEADLIGHTS FOR MONTHS. I FINALLY HAD TO GET A NEW HEADLIGHT ASSEMBLY ON THE DRIVER SIDE. WITHIN 2 WEEKS THE PASSENGER SIDE WENT OUT AGAIN, AND IS STILL OUT AT THIS TIME BECAUSE THE CONNECTOR IS MELTED AND NO ONE WANTS TO FIX IT SINCE IT'S A FIRE HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140098October 13, 2018
ENGINE, POWER TRAIN
THE WHEN IS IN MOTION OR DRIVING IT FEELS LIKE DRAGGING AND LOOKS LIKE IT WANTS TO CHANGE GEARS BUT IT DON'T WHEN IT NEEDS TOO . I AM SCARED THIS CAN BE ONE OF THOSE CARS THAT ARE GETTING IN FIRE I AM ALWAYS HAVING THE KIDS IN THIS CAR WHAT CAN I DO .,.. AND IS AN ONGOING JUST VERY WORRY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140106October 13, 2018
AIR BAGS
"TAKATA RECALL" MY AIR BAG LIGHT WILL NOT SHUT OFF EVEN WHEN I HAVE MY SEAT BELT BUCKLED! I'M SO WORRIED OVER THIS! IT'S MY ONLY VEHICLE THAT I DRIVE AROUND WITH MY CHILDREN IN IT! WHY ISN'T THIS BEING RECALLED!? DOESN'T MATTER OF I'M DRIVING OR IN PARK. NOTICED AROUND 75000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140113October 13, 2018
POWER TRAIN, STEERING, SUSPENSION
AS I WAS TRYING TO PARK I PUT THE CAR IN REVERSE AND APPLY THE BREAK AND PUT IT DOWN INTO DRIVE AS I DROPPED IT TO DRIVE I HEARD A LOUD BANG. ONCE THE BANG HAPPEN THE FRONT LEFT DRIVER'S TIRE SEIZED UP CAR STARTED ACCELERATED BUT WE'RE NOT GOING ANYWHERE THE RIGHT TIRE FACING FORWARD THE LEFT TIRE FACING 45 TO THE WEST. AFTER FURTHER EXAMINATION IT LOOKS LIKE THE AXLE HAD BEEN RIPPED RIPPED FROM THE TRANSMISSION AS THERE WAS NOTICEABLY TRANSMISSION FLUID ON THE AXLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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