Kia Sorento Complaints

10,397 consumer complaints on file.

#11206269May 8, 2019
UNKNOWN OR OTHER
THIS MORNING 5/8/19, WHILE DRIVING TO WORK, THE SUNROOF IN MY 2016 KIA SORENTO EXPLODED WHILE I WAS DRIVING ON THE FREEWAY. I WAS COVERED IN GLASS ALONG WITH THE INSIDE OF MY CAR. LUCKILY I WAS ABLE TO PULL OVER FROM A HIGH RATE OF SPEED AND GET OFF THE FREEWAY. I HAD TO TURN INTO A PARKING LOT AS GLASS KEPT SHATTERING AND BREAKING ON ME. ONCE I GOT HOME, MY HUSBAND CONTACTED PEORIA KIA WHO TOLD US THERE WAS NO RECALL ON THE CAR AND WE HAD TO CALL KIA OF AMERICA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206353May 8, 2019
ENGINE, UNKNOWN OR OTHER
MOTOR JUST ALL OF LOCKED UP WITH NO WARNING I WAS DRIVING AND ALL OF SUDDEN I HEAR THE FANS START BLOWING LOUDLY I PULLED OVER AND TURNED THE CAR OFF AND IT HASN'T STARTED SINCE, NOW I'M WITHOUT VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205937May 7, 2019
STRUCTURE:BODY, SERVICE BRAKES, ENGINE
TAKATA RECALL I PURCHASED MY KIA INDEX 2014. IMMEDIATELY THE PAINT STARTED BUBBLING AND THEN PEELING AROUND THE WINDSHIELD AND HOOD. WE CALLED KIA AND THEY SAID THIS IS NOT COVERED. ALSO WE GET RECALLS ABOUT THE ENGINE. I NEVER HAD A PROBLEM UNTIL I TOOK IT IN. THE FIRST RECALL I GOT THEY DRAINED THE OIL AND TOOK OIL PAN OFF MY CAR. THE SECOND ONE NOT SURE WHAT THEY DID TO IT BUT IT WAS ABOUT. THE ENGINE. NOW I HAVE TO PUT OIL IN MY VEHICLE ABOUT ONCE A WEEK. THE DOOR LOCKS DON'T WORK THE KEYLESS ENTRY WILL LET YOU IN BUT YOU HAVE TO LOCK ALL YOUR DOORS BY WALKING AROUND THE VEHICLE. THE HEADLIGHTS KEEPS,BLOWING. I HAVE PROBABLY PUT 10 HEADLIGHTS IN MY CAR OVER THE PAST YEAR. NOW MY ABS TRACTION CONTROL AND LOW LIGHT FOR TIRES IS ON AND WILL NOT GO OFFF IT AMAZES ME THAT THERE ARE NO OPEN RECALL ON THUS VEHICLE I AM SURE IT WILL NOT LAST ME UNTIL I PAY IT OFF. THIS IS THE WORST VEHICLE I HAVE EVER OWNED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206009May 7, 2019
UNKNOWN OR OTHER
MY CAR STALLED IN THE MIDDLE OF THE ROAD. EVERYTHING HAPPENED SO FAST, ONE SECOND THE CAR BROKE DOWN, NEXT SECOND CARS BEHIND ME ARE SLAMMING THE BRAKES AND SCREAMING AT ME. GOING TO TAKE MY CAR IN FOR MAINTENANCE LESS THEN ONE MONTH OF PURCHASING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206006May 7, 2019
ENGINE
ENGINE DIES WHEN DRIVING. RPMS ARE AT 0 WHEN MY SPEED WILL BE 60 MPH. I HAVE TO PULL OVER, TURN MY CAR OFF THEN TURN IT BACK ON TO START THE ENGINE AGAIN. THIS HAPPENS 7-14 TIMES A WEEK. IT HAPPENS IN THE CITY, COUNTRY ROADS, GOING FAST OR SLOW. I AM GOING TO GET IN A WRECK IF THIS IS NOT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206123May 7, 2019
STEERING
WHILE DRIVING MY VEHICLE AT 65MPG ON THE HIGHWAY WITH MY BABY IN THE CAR, THE STEERING JERKED TO THE LEFT. I ALMOST CRASHED INTO A DESIEL TRUCK !! I THEN CORRECT IT AND PULLED OVER. I DROPPED MY SON OFF AT MY MOM'S HOME AND WENT TO THE GARAGE TO HAVE IT LOOKED AT. ON THE WAY, IT LOST ALL POWER STEERING AND I COULD NOT TURN CORRECTLY. SOMEONE HIT THE BACK OF MY CAR AND SHOVED IT INTO ANOTHER VEHICLE IN THE FRONT. SO NOW MY BACK AND FRON IN LOOKS LIKE CRAP AND I HAVE NO POWER STEERING.. BUT MY SON AND I ARE STILL ALIVE.. WHEN RESEARCHING THIS ISSUE, I FOUND OUT IT WAS NOT MY FAULT OR MY CAR.. THIS IS A FAULTY MANUFACTURE SAFTY ISSUE THAT HAS NOT EVEN BEEN RESEARCHED YET !! THERE HAVE BEEN SO MANY CUSTOMER COMPLAINTS ABOUT THE DANGER OF THIS VEHICLE AND THIS ISSUE I CAN NOT BELIEVE IT'S STILL ON THE ROAD. HTTPS://WWW.CARCOMPLAINTS.COM/KIA/SORENTO/2004/STEERING/STEERING.SHTML AND TO FIND OUT THE STATE WAS AWARE OF IT AND JUST NEVER EVEN LOOKED INTO PROTECTING US. THIS IS A DANGER AND NEEDS TO BE RECALLED ASAP BEFORE SOMEONE LOOSES THEIR LIFE AND THE LIFE OF THEIR CHILD LIKE I ALMOST DID !!!!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11206137May 7, 2019
ENGINE
TAKATA RECALL. I WAS DRIVING IN THE FREEWAY WHEN IT STARTED TO MAKE A NOISE IMMEDIATELY I PULLED OUT TO PARK BUT IT GOT STUCK .AND POWER OFF. I TRIED TO TURNED ON BUT DIDN'T WORK. I HAD TO CALLED.THE TOW TO BRING IT AT HOME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206141May 7, 2019
STEERING
IN STATIONARY POSITION. CAR OFF. THE PLASTIC COVERS ON THE BOTTOM OF THE STEERING WHEEL BROKE OFF. THE PLASTIC CONNECTING THEM DID NOT MATCH AND IS OF POOR DESIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205689May 6, 2019
SUSPENSION
ON 3/21/19 I WAS DRIVING THROUGH A EZ PASS TOLL PLAZA. I HEARD A VERY LOUD SOUND ALMOST LIKE AN EXPLOSION COMING FROM THE FRONT PASSENGER SIDE OF THE CAR. MY CAR STARTED TO VIBRATE. I PULLED TO THE SIDE TO CHECK OUT THE CAR. I THOUGHT MY TIRE BLEW. THERE NOTHING WRONG WITH THE TIRES. THERE WAS NOTHING AROUND OR IN THE LANE OF THE TOLL PLAZA. I COULD NOT IDENTIFY THE REASON FOR THE SOUND. I DID SMELL AN ODD ORDER IN THE CAR. I WAS ABLE TO DRIVE THE CAR WITHOUT ANY FURTHER PROBLEM. A FEW WEEKS LATER I HEARD A SQUEAKING SOUNDS WHEN DRIVING. RECENTLY I TOOK THE CAR TO KIA AND WAS ACCUSED OF THE CAR BEING IN AN ACCIDENT. I EXPLAINED TO THEM THE INCIDENT AND STATED THAT THE CAR WAS NEVER IN AN ACCIDENT. I WAS ADVISED BY KIA TO CONTACT MY INSURANCE COMPANY TO REPAIR THE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205827May 6, 2019
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNED A 2012 KIA SORENTO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V907000 (FUEL SYSTEM, GASOLINE, ENGINE). WHILE DRIVING 50 MPH, SMOKE APPEARED FROM THE CENTER CONSOLE. THE CONTACT DROVE TO HER JOB AND EXTINGUISHED THE SMOKE WITH A FIRE EXTINGUISHER. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO KIA OF DULUTH (LOCATED AT 1701 W MICHIGAN ST, DULUTH, MN 55806, (866) 722-4542). THE MANUFACTURER WAS NOTIFIED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 135,000. * (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11205506May 3, 2019
STRUCTURE:BODY
MY BACK PASSENGER DOOR WILL NOT OPEN. I PUT MY TWO GRANDSONS IN THE VEHICLE ONE ON EACH SIDE PUT THE SAFETY LOCKS ON THE NEXT DAY THE DOOR WOULD NOT OPEN FROM THE INSIDE OR OUTSIDE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205516May 3, 2019
ENGINE
TOOK 2012 SORENTO IN FOR ENGINE/BEARINGS RECALL AT 92K MILES (WHICH INCLUDED AN OIL CHANGE BY DEALERSHIP). NEXT OIL CHANGE AT 98K THERE WAS APPRX 1 QUART OF OIL LEFT. NEVER BURNED OIL PRIOR TO THIS RECALL CHECK. THOUGHT DEALERSHIP MADE MISTAKE. I USUALLY CHANGE THE OIL EVERY 5K MILES. OIL WAS CHANGED AND CHECKED AGAIN AT 2,500 MILES, IT WAS 4 QUARTS LOW. NO WARNING LIGHTS WERE EVER DISPLAYED. TOOK TO DEALERSHIP, PERFORMED OIL CONSUMPTION TESTS (4), CONSUMING ABOUT 1 QUART EVERY 500 MILES. KIA DEALERSHIP TOLD ME UNLESS IT DISPLAYS THE P1326 FAULT CODE, THERE IS NOTHING THAT KIA WILL DO - I CAN FILE A CLAIM WITH KIA AFFAIRS, IF I WANT. IT IS BURNING SO MUCH OIL, THAT IF OIL WAS CHANGE EVERY 7,500 MILES AS RECOMMENDED MAINTENANCE -- THERE WOULD BE NO OIL LEFT IN ENGINE. IT IS BURNING OIL -- THERE IS NO OIL LEAKING. ENGINE WILL FAIL, IT'S A MATTER OF WHEN - HUGE SAFETY ISSUE. A TICKING TIME BOMB. HOPE IT DOESN'T FAIL WHILE DRIVING ON THE INTERSTATE....OR CATCH FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205091May 1, 2019
ENGINE
I WAS DRIVING IN A HIGHWAY TO WORK, WHEN THE CAR STARTED TO SLOW DOWN, PUTTERED A BIT QUICKLY SHUT OFF AND ON- AND THEN THE ENGINE PICKED UP AND STARTED MAKING A NOISE. I PUSHED ON THE GAS AND THE ENGINE CHURNED UP SMOKE AND THE CAR STARTED SLOWING DOWN AS CARS WERE COMING UP BEHIND ME ON THE HIGHWAY! ONE CAR STOPPED QUICKLY BEHIND ME, AS THE CAR CAME TO A SLOW PACE. THE ENGINE DIDN'T TURN OFF BUT THEN IT CLINKED FOR THE REST OF THE 400FT AS I PULLED IN AND PARKED IT. I COULD ONLY GO 10MILES PER HOUR OR SLOWER THE REST OF THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205102May 1, 2019
UNKNOWN OR OTHER
I'VE ONLY HAD MY KIA SORENTO FOR A LITTLE OVER 2 YEARS AND I WAS TRYING TO GO FORWARD WHEN MY CAR JUST STARTED GOING IN REVERSE. I HAD THE CAR IN DRIVE AND IT JUST STARTED GOING IN REVERSE. I TRIED TO PUT IT IN PARK AND THE SAME THING HAPPENED. SO NOW IT JUST GOING IN REVERSE IN ALL GEARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205122May 1, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
'TAMARA RECALL' I WAS TRAVELING UP THE INTERSTATE SLIGHTLY UPHILL AT 55 MILES AN HOUR WHEN I BEGIN TO LOSE POWER\SPEED AND BEFORE I COULD GET IT TO THE SHOULDER IT LOST ALL POWER TO GATHER AND SMOKE STARTED COMING IN THE AC VENT WHEN I GOT IT STOPPED AND OPEN THE HOOD IT WAS BURNING AT THE BACK RIGHT HAND SIDE OF THE MOTOR ON SOME WIRING HARNESS I WAS ABLE TO PUT THE FIRE OUT I LATER WAS TOLD THAT IT HAD THROWN A ROD AND WAS MOST LIKELY THE CAUSE OF THE FIRE
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11205115May 1, 2019
ENGINE
MY SON WAS DRIVING OUR 2013 KIA SORENTO WITH 57,000 MILES ON IT WHEN IT STARTED MAKING A STRANGE NOISE. HE PULLED OVER TO CHECK UNDER THE HOOD. HE DIDN'T SEE ANYTHING OBVIOUS AND PRECEDED TO DRIVE HOME. AS HE PULLED OUT ONTO THE CITY STREET THE KIA STALLED. WE THEN HAD TO CALL A TOW TRUCK, GET IT TOWED TO THE KIA IN AMARILLO, TX. THE DEALERSHIP SAID THAT THE ENGINE HAD LOCKED AND IT NEEDS TO BE REPLACED. THEY ALSO SAID THAT OUR KIA WAS NOT COVERED BY THE RECALL! EVEN THOUGH IT IS STALLING JUST LIKE ALL THE OTHER MODELS INCLUDED IN THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205127May 1, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I WAS DRIVING DOWN THE INTERSTATE SLIGHTLY UPHILL. AT ABOUT 55 MPH WHEN MY SORENTO BEGAN TO LOOSE POWER/SPEED. BEFORE I COULD PULL OFF ONTO THE SHOULDER SMOKE BEGAN COMING IN THROUGH THE A.C VENTS. WHEN I REACHED THE SHOULDER AND OPENED THE HOOD THE BACK RIGHT END OF THE MOTOR WAS ON FIRE FROM THE WIRING HARNESSES. I WAS ABLE TO PUT OUT THE FIRE. UPIN A MECHANIC LOOKING AT IT I WAS TOLD IT HAD THROWN A ROD AND MOST LIKELY THE FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11204655April 30, 2019
ENGINE
APPROXIMATELY 1 MONTH AGO MY CAR SOUNDED ROUGH SO I CHECKED THE OIL AND NOTHING SHOWED ON THE DIPSTICK. I PUT OIL IN IT AND SINCE HAVE HAD TO ADD MORE, ALSO NOW MY MECHANIC HAS DIAGNOSED THE ALTERNATOR IS GOING. OIL SHOWS UP IN THE TAILPIPE WHICH MEANS THE ENGINE IS USING OIL, IT IS NOT A LEAK. I AM SO DISAPPOINTED AS I BOUGHT IT ONLY ONE YEAR AGO AND I USE IT FOR MY LIVING. I AM EXPECTING MORE PROBLEMS AND DON'T KNOW HOW TO PROCEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204769April 30, 2019
ENGINE
ENGINE IS CONSUMING A LARGE AMOUNT OF OIL THIS HAS OCCURRED AROUND THE ENGINE GOING OVER 90,000 MILES. IN SPEAKING WITH THE KIA DEALERSHIP, THEY STATE IT IS COMMON FOR AN ENGINE OF THIS AGE TO BURN OIL. THE ENGINE BURNS ABOUT A QUART EVERY 500-600 MILES. THIS SEEMS EXCESSIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204880April 30, 2019
ENGINE
CAR WAS RUNNING FINE, NO WARNINGS. STARTED ENGINE AND IT WOULD NOT START. HAD CAR TOWED. WAS TOLD THE ENGINE WAS 'LOCKED UP'. IT IS 2012 SORENTO HOWEVER IT IS NOT PART OF THE RECALL. THE VEHICLE WAS PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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