Kia Sorento Complaints

10,397 consumer complaints on file.

#11208511May 19, 2019
ENGINE
WAS DRIVING MY KIA AND THE ENGINE LIGHT CAME ON AND THE CAR SHUT DOWN, NO POWER AT ALL. I DIDN'T HAVE TIME TO GET OFF OF THE ROAD. THE CAR IS BEING TOWED TO THE DEALERSHIP IN THE MORNING. I'M SO DISAPPOINTED / MAD WITH KIA MANUFACTURER. I WAS DRIVING IN 6 LANES OF TRAFFIC IN DOWNTOWN ATLANTA EARLIER, WHAT WOULD OF HAPPENED IF IT WOULD HAVE STALLED OUT ON THAT BUSY INTERSTATE .. GOD IS GOOD..... DO NOT BUY A KIA ' REPEAT DO NOT BUY A KIA '
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208276May 17, 2019
STRUCTURE:BODY
REAR DRIVER'S SIDE EXTERIOR DOOR HANDLE BROKE OFF WHILE TRYING TO OPEN THE DOOR FROM THE OUTSIDE. THE BROKEN DOOR HANDLE RENDERS THAT DOOR USELESS, AND IN AN EMERGENCY, THE DOOR COULD NOT BE OPENED FROM THE EXTERIOR. THE VEHICLE WAS STATIONARY/ PARKED WHEN THE DOOR HANDLE BROKE. AN INTERNET SEARCH SHOWS THAT THIS IS A FREQUENT OCCURRENCE WITH THE KIA SORRENTO. THE LOCAL KIA DEALERSHIP, WHEN ASKED, STATED THAT THEY HAVE SEEN THIS HAPPEN, BUT THERE IS NOT YET A RECALL. HOWEVER, THERE WAS A RECALL FOR THE DOOR "LATCH", WHICH DID NOT COVER THE HANDLE ITSELF. A RECALL OF A DOOR "LATCH" SHOULD INCLUDE THE HANDLE, IF BROKEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208302May 17, 2019
AIR BAGS
I TOOK MY 2011 KIA SORENTO IN TO KIA MOTORS IN AMERICAN FORK, UTAH TO GET THE AIRBAG LIGHT CHECKED OUT. IT HAS BEEN ON FOR QUITE SOME TIME NOW. THEY TOLD ME THAT THE OCS MAT NEEDED TO BE REPLACED AND WANTED TO CHARGE ME $1600 TO FIX. SINCE MY AIRBAGS CAN NOT DETECT ANYTHING WITHOUT GETTING THIS PART REPLACED, ITS A MAJOR SAFETY ISSUE. THIS NEEDS TO BE RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208318May 17, 2019
POWER TRAIN, VEHICLE SPEED CONTROL
"TAKATA RECALL" WHEN I'M DRIVING AND ACCELERATE THE CAR DON'T SHIFTING THE GEAR OR ITS DELAYING. SOMETIME IT NOT SHIFTING FROM 4 HT SPEED AND UP. I READ ON INTERNET ABOUT MANY COMPLAINS AND ABOUT RECALLS IN 2015 REGARDING THIS TYPE OF PROBLEM. HTTPS://WWW.CARS.COM/RESEARCH/KIA-SORENTO-2011/RECALLS/ PLEASE HELP ME TO FIX THIS PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208365May 17, 2019
ENGINE, UNKNOWN OR OTHER
THE ENGINE BLEW AFTER A FEW DAYS WHEN WARRENTY EXPIRED AFTER A DEALER SENT THE CAR HOME SAYING UNLESS WE COULD PROVE OR SHOW A MAINTENANCE HISTORY OF THE CAR THEY WOULD NOT DO WARRENTY WORK. THE CAR WAS BOUGHT USED SO WE COULD NOT PROVIDE A LONG REPAIR OR MAINTENACE RECORD OF THE CAR. HOWEVER WE BOUGHT A EXTENENDED WARRANTY THAT WAS NOT ENTERED CORRECTLY IN THE SYSTEM AND THE CAR WAS STILL SENT CLEARED AS BEING OK TO DRIVE EVEN THOUGH THE ENGINE BLEW WITHIN A FEW DAYS OF DEALER SERVICE IN OFFALLON IL.EVERY SORRENTO OTHER THAN THIS YEAR HAS BEEN RECALLED FOR ENGINE PROBLEMS SO WHY NOT OURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208072May 16, 2019
ENGINE, POWER TRAIN
LACK OF ACCELERATION FROM A STOP. WHEN STARTING FROM A STOP, THE VEHICLE WILL VERY SLOWLY MOVE FORWARD WITH THE RPM STALLING AT APPROXIMATELY 1500 RPM AND FURTHER DEPRESSING OF THE GAS PEDAL FAILS TO ALLOW IT TO ACCELERATE FURTHER. WIFE HAD ISSUE WITH TRYING TO GET ON THE FREEWAY WHEN THIS OCCURRED, IT WAS A SAFETY ISSUE, SHE WAS TRYING ACCELERATE ON THE ON RAMP, ALMOST HIT FROM BEHIND. SHE MANAGED TO GET TO THE SHOULDER AND GET TO THE SIDE ROAD. AFTER GETTING TO DESTINATION AND STOPPING FOR AWHILE, THE CAR STARTED AND OPERATED NORMALLY TO GET HOME. BACK TO KIA, AFTER TEST DRIVE THEY WERE ABLE TO DUPLICATE ONCE. THERE WERE NO WARNING LIGHTS OR FAILURE CODES. THEY KEPT CAR FOR SIX WEEKS TRYING TO SEE ISSUE AGAIN. WE NOW HAVE A FLIGHT RECORDER INSTALLED FOR A WEEK RECORDING ANY ISSUES. IF WE SEE ISSUE, WE HAVE TO ACTIVATE RECORDER BY PUSHING A BUTTON, TAKING ATTENTION OFF OF ROAD. WIFE WILL NOT DRIVE CAR UNLESS JUST AROUND THE BLOCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208092May 16, 2019
AIR BAGS
THE AIRBAG LIGHT STAYS ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208134May 16, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED, THERE WAS AN OIL LEAK, AND A LOUD ABNORMAL NOISE WAS HEARD. ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE NEEDED TO BE REPAIRED. THE VEHICLE HAD NOT BEEN REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208150May 16, 2019
AIR BAGS
MY AIRBAG LIGHTS WILL NOT GO OFF . UPON RESEARCHING I HAVE COME ACROSS MANY PEOPLE WITH THE EXACT SAME COMPLAINT YET NO RECALLS. IT ALSO SEEMS TO BE A COSTLY FIX. FOR A SAFETY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207836May 15, 2019
ENGINE
I OWN A 2011 SORENTO (NOT A GDI ENGINE) THAT EXPERIENCED A SPUN ROD BEARING AND ENGINE FAILURE (ENGINE LIMP). MY SONS WERE DRIVING ON THE HIGHWAY IN OUR KIA SORENTO WHEN WITHOUT ANY WARNING, THE ENGINE FAILED. THANKFULLY, MY SONS WERE ABLE TO SAFELY TRANSITION OFF THE HIGHWAY THROUGH HIGH-SPEED TRAFFIC IN "LIMP MODE". MY SONS WERE QUICKLY ABLE TO FIND ONLINE COMPLAINTS AND DIAGNOSTICS DUPLICATING WHAT THEY HAD JUST EXPERIENCED - SPUN ROD BEARING. I WAS INSTRUCTED BY KIA CORPORATE THAT I SHOULD TOW MY VEHICLE TO A KIA DEALER FOR OFFICIAL DIAGNOSTICS ($140). THE DEALER CONFIRMED THE CAR EXPERIENCE A SPUN ROD BEARING AND ENGINE FAILURE REQUIRING A $6,500 ENGINE REPLACEMENT. IT HAS COME TO MY ATTENTION THAT MY MODEL IS NOT INCLUDED IN THE KIA ENGINE RECALL. I DON'T UNDERSTAND THE RECALL LIMITS WHEN THE ROD BEARING DEFECT CAUSES THE ENGINE FAILURE REGARDLESS OF THE ENGINE TYPE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207438May 14, 2019
ENGINE
VEHICLE WAS IN MOTION TRAVELING DOWN THE HIGHWAY, WHEN ENGINE SHUTS OFF COMPLETELY. NO WARNING LIGHTS WERE ILLUMINATED OR ANYTHING. THE INDICATOR NEVER WENT UP TO HOT, THERE WAS NO STEAM FROM THE RADIATOR--ONLY A THICK CLOUD OF BLACK SMOKE COMING FROM BEHIND THE ENGINE. HAD IT TOWED TO THE REPAIR SHOP TO FIND OUT THAT ENGINE HAD COOKED ITSELF FROM THE INSIDE OUT AND HAD TO BE REPLACED. THE MECHANIC STATED THAT THE OIL AND FLUIDS WERE GOOD EXCEPT ALL THE COOLANT HAD BEEN BLOWN OUT AND THAT IT WAS A DEFECTIVE ENGINE. SPOKE TO SEVERAL DIFFERENT MECHANICS AND WERE TOLD THEY HAD ENCOUNTERED MANY OTHER KIA SORENTO THAT DID THE SAME THING. ENGINE WOULD SUDDENLY JUST STOP. I AM THE SECOND OWNER AND THEREFORE NOT COVERED UNDER THE ORIGINAL WARRANTY. THIS IS UNACCEPTABLE. THERE SHOULD BE A RECALL ON THE ENGINES AND/OR VEHICLES. IT IS GONNA COST ME OVER $5000 TO REPAIR MY VEHICLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207643May 14, 2019
AIR BAGS, ENGINE, UNKNOWN OR OTHER
I WAS DRIVING THE CAR 2 WEEKS AGO MAY 4 THAND THE CAR DIE IN THE MIDDLE OF THE ROAD. I GOT SOMEONE TO HELP PUSH THE CAR IN THERE DRIVEWAY. WHEN BACK THE NEXT DAY WITH A MECANIC HE TOLD ME THE CAR ENGINE NEED TO BE REPLACED. DIDN'T BELIEVE HIM CAUSE I BROUGHT THE CAR 3 YRS AGO. BEFORE THE CAR DIE THE CHECK ENGINE TURN ON THAN DIE. THE SEATBELT TURN IN 1 MONTH AGO .NOW I HAVE 9000 LEFT ON THE CAR THE WON'T WRONG TAKE BACK AND THE DEALERSHIP WON'T MAKE A STRADES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207192May 13, 2019
ENGINE
TL* THE CONTACT OWNS A 2003 KIA SORRENTO. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT ALSO MENTIONED THAT A 'SNOW' WARNING LIGHT ILLUMINATED AS WELL. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR A DIAGNOSTIC TEST OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 202,699.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207022May 11, 2019
ENGINE
ENGINE SIEZED WHILE DRIVING. I HAVE ALL THE MAINTENANCE RECORDS. IT WASN'T LEAKING OIL OR BURNING ANY. I HAD IT TOWED TO A MECHANIC, HE AGREED THEIR WAS NO LEAK BUT THE OIL WAS LIVE SLUDGE AND IT CAUSED THE CAR TO SEIZE. IT HAD BEEN LESS THAN 4000 MILES SINCE I'LL HAD BEEN CHANGED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206805May 10, 2019
STRUCTURE:BODY, ELECTRICAL SYSTEM
PASSENGER SIDE REAR DOOR LOCKED, UNABLE TO OPEN FROM OUTSIDE OR INSIDE MANUALLY OR WITH REMOTE. PREVIOUSLY DOOR WAS REPAIRED DUE TO RECALL, DOOR HANDLE BROKE OFF ALSO DOOR LOCKS MALFUNCTIONING. VEHICLE STATIONARY OR IN MOTION WONT OPEN. PLEASE ADVISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206916May 10, 2019
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
WHILE MY VEHICLE WAS IN MOTION ON THE HIGHWAY GOING OVER 70MPH MY ENGINE SHUT OFF, MY SPEEDOMETER DROPPED FROM 70 TO 40 CAUSING THE VEHICLE BEHIND ME TO HAVE TO PULL INTO ON COMING TRAFFIC (TWO LANE ROAD GOING DOWN MOUNTAIN) TO AVOID SLAMMING INTO MY VEHICLE. PRIOR TO THIS OIL, CHECK ENGINE, AND FOUR WHEEL DRIVE LIGHTS ALL BEGAN TO FLASH. PULLED OVER, SHUT OFF VEHICLE AND VEHICLE STARTED AFTER SOME STRUGGLE. DROVE WITH HAZARDS ALL THE WAY HOME. BEFORE THIS MY VEHICLE WOULD LOSE POWER WHILE DRIVING. MY RPMS WOULD DROP AND HITTING THE GAS DID NOTHING. EVERY TIME VEHICLE STARTS MAKING KNOCKING SOUND BEFORE RATTLING AND STALLING OUT. VEHICLE HAS BEEN IN MOTION EVERY SINGLE TIME IT LOSES POWER, OR THE ENGINE STALLS OUT. IMMEDIATELY PURCHASED CAR FAX TO SEE ALL OPEN RECALLS ON MY VEHICLE. THIS IS ONE OF THE MAJOR ONES. ENTIRE REPLACEMENT OF ENGINE. KIA REFUSES TO REPLACE MY ENGINE AND ONLY KEPT MY VEHICLE IN THE SHOP FOR 56 MINUTES BEFORE TELLING ME IT WAS READY FOR PICK UP. WHEN ENGINE IS ACTING UP, REMOVING MY FOOT FROM THE GAS DOES NOT SLOW THE VEHICLE. THIS VEHICLE IS INCREDIBLY DANGEROUS AND UNPREDICTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206937May 10, 2019
VISIBILITY/WIPER
FOUND THE WINDSHIELD WIPERS TO ONLY WORK INTERMITTENTLY WHEN I BOUGHT THE VEHICLE WITH 85,000 MILES ON IT. NOW MY VEHICLE HAS ALMOST 100,000 MILES AND THE WIPERS ONLY WORK ON HIGH AND OCCASIONALLY DON'T EVEN WORK AT ALL WHEN IT RAINS WHEN DRIVING. THIS HAS MADE THE CARE SCARY TO DRIVE AND WE DON'T DRIVE IT WHEN IT RAINS. BROUGHT THE CAR IN THE KIA AND THEY COULDN'T DUPLICATE THE PROBLEM AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206517May 9, 2019
VEHICLE SPEED CONTROL
WHEN CRUISE CONTROL IS SET THE VEHICLE WILL WITHOUT WARNING SURGE , JERK AND JUMP. THE RPM NEEDLE WILL SHOW ACCELERATION. THIS HAPPENS WITHOUT NOTICE AND NOT ON ANY INCLINE OR DECLINES, ON STRAIGHT AWAYS. THIS HAPPENS AT ANY SPEED WHEN THE CRUISE CONTROL IS SET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206200May 8, 2019
STEERING
THE PROBLEM IS A STICKY FEELING IN THE STEERING WHILE DRIVING ON THE HIGHWAY. WHEN MAKING VERY SMALL CORRECTIONS FEELS LIKE THE POWER STEERING IS TURNED OFF. GENTLE PRESSURE DOES NOT TURN THE WHEEL AT ALL. AS MORE AND MORE PRESSURE IS APPLIED, IT FEELS LIKE THE POWER STEERING TURNS ON. THIS CAUSES THE VEHICLE TO SWERVE DUE TO OVER CORRECTION. THE VEHICLE IS INCREDIBLY HARD TO CONTROL AND UNPREDICTABLE. OCCURS AT HIGH SPEEDS. EXTREMELY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206268May 8, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING THE VEHICLE, THE CHECK ENGINE INDICATOR FLASHED ON AND OFF. THE ENGINE OIL WAS CHECKED AND IT WAS DISCOVERED THAT THERE WAS NO OIL INSIDE THE ENGINE. FOUR QUARTS OF OIL WERE ADDED TO THE ENGINE. APPROXIMATELY FOUR MONTHS LATER, WHILE AT SONS KIA (100 SONS DR, MCDONOUGH, GA) FOR SERVICE, THE MECHANIC REPORTED THAT THERE WAS NO OIL IN THE ENGINE. IN ADDITION, AFTER DRIVING THE VEHICLE, A BURNING ODOR WAS PRESENT OUTSIDE THE VEHICLE COMING FROM THE ENGINE COMPARTMENT. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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