Kia Sorento Complaints

10,397 consumer complaints on file.

#11210640May 29, 2019
STRUCTURE:BODY
THE PAINT IS PEELING OFF ABOVE THE FRONT WINDOW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210664May 29, 2019
AIR BAGS
HIT A GUARD RAIL ON THE FRONT; SIDE AND REAR (DID A 360 AND 180) AND NONE OF THE AIR BAGS IN MY VEHICLE DEPLOYED. I WAS ON INTERSTATE 90 GOING ABOUT 65-70
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11210411May 28, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THERE WAS EVIDENCE OF SMOKE COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT VISUALLY INSPECTED THE ENGINE COMPARTMENT OF THE VEHICLE BUT WAS UNSURE AS TO WHERE THE SMOKE ORIGINATED FROM. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, WHICH WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. KIA OF CERRITOS LOCATED AT 18201 STUDEBAKER RD, CERRITOS, CA 90703, (562) 860-2424, WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS ALSO CONTACTED AND NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11210474May 28, 2019
ENGINE
ENGINE OIL USE EVERY 1.000 MILES GIVE OR TAKE CAR IS USING 1 TO 1 1/2 QUARTS OF OIL. I HAVE TAKING MY CAR TO THE SELLING DEALER THEY HAVE DONE A OIL CONSUMPTION TEST AND HAVE VERIFIED THAT CAR IS USING OIL.I HAD TO TAKE IT BACK 3 TIME FOR THEM TO CHECK OIL LEVEL AND FOR THEM TO SAY YEP ITS USING OIL .AND WENTON TO TELL ME THAT KIA CORP WILL NOT REPLACE THE ENGINE.SO EVERY 1.000 MILES I HAVE TO PUT OIL IN IT TILL IT BLOWS UP.THIE IS SO SAD I PAID GOOD MONEY FOR THIS CAR AND KIA WILL NOT STAND BY REPAIRS.IM A DIESEL TRUCK SERVICE MANAGER AT A NAVASTAR DEALER.AND WE WOULD NOT TREAT ARE CUST THIS WAY.WE HAVE REPLACED $30.000 MOTORS CAUSE OF OIL USE.CAN YOU PLEASE HELP THANKS FOR YOUR TIME JOEL B [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210010May 26, 2019
UNKNOWN OR OTHER
WHILE DRIVING CAR IN MOTION AND WITHOUT ANY WARNING LIGHTS ON DASHBOARD, CAR LOST COMPLETE POWER. NO STEERING, VERY HARD BRAKING AND THEN ALL WARNING LIGHTS STARTED FLASHING I HAD TO STRUGGLE TO GET CAR OFF THE ROAD. I HAD JUST TURN OFF THE THRUWAY GOING 60MPH AND IN ABOUT 1.5 MILES GOING APPOX 40 MPH THE INCIDENT HAPPENED. SOMETHING SIMULAR LIKE THIS HAPPENED ONCE BEFORE WHEN THE CAR WAS PARKED AND I WENT TO START IT WHEN ALL THE DASH WARNING LIGHTS STARTED FLASHING AND CAR WOULD NOT START.I HAD IT TOWED TO DEALER AND THEY DID NOT FIND WHAT WAS WRONG BUT CAR WAS OK UNTIL THIS RECENT INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210047May 26, 2019
FUEL/PROPULSION SYSTEM
STRONG FUEL SMELL IN CABIN WHEN DRIVING AND STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209998May 25, 2019
SUSPENSION
THE REAR MOUNT ARM BRACKETS RUSTED IN HALF ON BOTH SIDE OF THE REAR AXLE.CAUSING MYSELF TO ALMOST WRECK.I HAVE HUGE RECORDS FOR MAINTENANCE AND UP KEEP ON THIS VEHICLE THAT WITH ALL THE MONEY I HAD THAT I KEPT THIS VEHICLE WELL TAKING CARE OF AND ONLY VAN BE LEAD TO A DESIGN FLAW THE THE MANUFACTURING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209642May 24, 2019
ENGINE
WHILE DRIVING HOME FROM BALTIMORE, ALL OF THE WARNING LIGHTS ON MY CAR TURNED ON AND THE CAR STARTED DECELERATING. I PULLED OVER TO THE SIDE OF THE HIGHWAY TO PARK THE CAR AND IT WOULD NOT MOVE AT ALL AFTER THAT. I CHARGED MY PHONE AND THE CAR BATTERY DIED AS I WAITED FOR A TOW TRUCK. I GOT IT TOWED TO MY MECHANIC WHO SAID IT WAS THE ENGINE AND WOULD BE COVERED UNDER THE RECALL KIA CURRENTLY HAS. I GOT IT TOWED AGAIN TO KIA ON THE BOULEVARD ON MARCH 20TH. THEY LIED TO ME AND SAID THEY WERE WORKING ON MY CAR ONLY TO FIND OUT MARCH 29TH THEY NEVER LOOKED AT MY CAR AND HAD LOST MY KEY. I HAD TO WAIT FOR THEM TO ORDER A NEW KEY AND THEN SEND PICTURES TO GET THE WARRANTY APPROVED. THEY ADVISED ME THEY WOULD NOT GIVE ME A LOANER OR HELP WITH A RENTAL BUT I COULD BE REIMBURSED AFTER ALL REPAIRS ARE MADE. I RECEIVED A VOICEMAIL APRIL 1ST SAYING MY CAR WAS DONE WHEN THE WARRANTY WAS NOT APPROVED YET. THEY HAVE REPEATEDLY TOLD ME DIFFERENT LIES AND ADVISED THEY RUSHED THE ORDER OF MY ENGINE AND IT WOULD BE THERE BY MAY 10TH. A NEW ENGINE HAS STILL NOT ARRIVED FOR ME, I CALLED THE NUMBER THEY GAVE ME FOR KIA'S "CORPORATE OFFICE" AND WAS ADVISED A RUSH WAS NOT PLACED UNTIL MAY 15TH AND THEY STILL DO NOT KNOW WHEN THE ENGINE WILL BE DELIVERED. I AM IN THE PROCESS OF BUYING A HOUSE AND I FEAR I'LL BE SPENDING THOUSANDS OF DOLLARS IN RENTALS WITHOUT REIMBURSEMENT FOR WHO KNOWS HOW LONG. I'VE ALREADY SPENT OVER $500 AS A RESULT OF THIS. I HAVE TRIED TO BE PATIENT BUT THE BLATANT LIES AND IRRESPONSIBILITY IS BAFFLING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209717May 24, 2019
ENGINE
OUR VEHICLE IS CONSUMING AN ENTIRE TANK OF OIL UNDER 1,000 MILES OF DRIVING. THE ENGINE MUST HAVE SOMETHING WRONG WITH IT, BUT THE DEALERSHIP INSISTS THE ENGINE IS NORMAL. THEY AGREE THE PROBLEM IS BAD BUT TAKE NO RESPONSIBILITY FOR THE ENGINE. THE SUV RUNS WEAKER THAN NORMAL WITH LESS POWER THAN WHEN WE BOUGHT IT 2 YEARS AGO NOW. IT IS DRIVEN LESS THAN 40 MILES A DAY FOR WORK COMMUTE AND CONSUMES OIL AT AN ASTOUNDING RATE. WHILE I KNOW THERE IS SOME TYPE OF ENGINE RECALL FOR THIS MODEL AND YEAR I AM CONFUSED AS TO WHY OUR VEHICLE IS NOT BEING TAKEN CARE OF AS IT SHOULD BE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209821May 24, 2019
ENGINE
MY 2012 SORENTO HAS BEEN BURNING/LOSING OIL SINCE IT WAS TESTED FOR THE PREMATURE BEARING WEAR RECALL AT 100K MILES. IT BURNS APPROX. 1 QT OF OIL EVERY 1000 MILES. THE CURRENT MILEAGE IS 114K MILES. I HAVE TO ADD 5 QTS OF OIL BETWEEN EVERY 5K MILE OIL CHANGE. DROPPING A MICROPHONE INTO MY OIL PAN DID SOMETHING TO MY ENGINE. KIA DEALERSHIP SAYS THIS IS TO BE EXPECTED FOR AN ENGINE WITH THIS MANY MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209482May 23, 2019
AIR BAGS
AIR BAG MALFUNCTION. LIGHT ON BROUGHT IN FOR RECALL AND LIGHT STILL ON DEALER SAID IT WAS OCS MAT THAT NEEDED TO BE REPLACED AND NOT INCLUDED IN PREVIOUS RECALL. SO I STILL HAVE NO AIRBAG AND THEY ARE REQUESTING $2,000+ TO FIX. SAFTEY ISSUE IS STILL NOT TAKEN CARE OF AND PUTTING ME AND MY CHILDREN IN HARMS WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209574May 23, 2019
AIR BAGS
MY KIA SORENTO 2011 THE AIR BAG LIGHT IS ON FOR DAYS WHEN I STARTED THE CAR AND WHEN I TURN THE WHEEL IT GOES OFF THAN GOES ON WHEN I STRAIT IT IN MOVEMENT OR NOT THE LIGHT IS ON .SOMETHING IS WRONG WITH THAT HAVE TO BE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209446May 23, 2019
UNKNOWN OR OTHER
TAKARA RECALL - WHILE IN THE MIDDLE OF DRIVING AT FEDERAL WAY WA, THE ENTIRE ENGIN SHUT OFF WHILE I WAS MIDDLE OF THE ROAD AT HAVEY TRAFFIC AND THE STEERING WHEEL WAS LOCK SO I COULDN'T TURN OR MOVE. AND, I ALMOST HAD AN ACCIDENT, SO I TOOK MY CAR TO DEALERSHIP BUT, THEY COULDN'T FIND A PROBLEM AND SAID COME BACK AGAIN IF SAME PROBLEM COMING BACK LATER, BUT I AM NOT FEEL SAFETY TO DRIVE THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209172May 22, 2019
ENGINE
DRIVING ON THE HIGHWAY GOING ABOUT 75 IN THE FAST LANE WHEN THE CHECK ENGINE LIGHT CAME FLASHING ON AND THE CAR SLOWED DOWN TO 60 WOULD NOT ACCELERATE AT ALL WAS ABLE TO GET IT TO THE DEALERSHIP. ON THE WAY TO THE DEALERSHIP I NOTICED SHIFTING FROM 1ST TO 2ND IT DID NOT WANT TO GO. I WAS TOLD THE CAR WAS IN LIMP MODE AND THEN GOT TOLD THE ENGINE HAD TO BE REPLACE. ESTIMATED TIME FOR MY CAR TO BE RETURNED TO ME 2 MONTHS. WHEN WE FIRST GOT THE CAR WAS MARCH 2019, A FEW DAYS INTO DRIVING IT I NOTICED THAT IT WAS SHIFTING WEIRD FROM FIRST TO SECOND AND HAD A HARD TIME DOWN SHIFTING. WE TOOK THE CAR BACK THEY SAID IT'S JUST A NEWER CAR TO YOU AND EVERYTHING IS FINE. I SAID FINE WHATEVER. NOW IT'S MAY AND IT NEEDS A NEW ENGINE. THIS IS RIDICULOUSLY DANGEROUS WE HAVE 3 KIDS AND WHAT IF WE ALL WERE IN THE CAR AND IT JUST SHUT DOWN A HIGH SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209242May 22, 2019
AIR BAGS, SEATS
( PASSENGER SIDE ) AIRBAG IS NOT ACTIVATED WHEN A PASSENGER IS IN SEAT. KIA REPLACED THE THE SENSOR AND AFTER RETURNING HOME IT STILL WAS NOT WORKING.KLA TOLD ME THAT SENSE IT HAS BEEN ALREADY REPLACED THERE IS NOTHING ELSE THEY WOULD DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209381May 22, 2019
SEATS
I PURCHASED MY 2013 KIA SORENTO IN 2014 WITH 15,000 MILES. THE 2ND ROW PASSENGER SEAT HAS BEEN A PROBLEM FROM DAY ONE WITH GETTING STUCK IN THE DOWN POSITION. THE SEAT IS NOW COMPLETELY INOPERABLE AND PERMANENTLY STUCK/LOCKED DOWN AFTER I MOVED IT IN THE DOWN POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208930May 21, 2019
SUSPENSION
WHEN GOING OVER SPEED BUMPS, MY CAR SOUNDED LIKE A TIN CAN PARTICULARLY WHEN COLD OUTSIDE. THOUGHT IT COULD BE SHOCK ABSORBERS. A LOCAL CAR REPAIR PLACE REPLACED STRUT MOUNTS, BRAKE PADS AND NEW SHOCKS AT A COST OVER $3000. AFTER PAYING FOR THIS, MY CAR MADE THE SAME SOUND WHICH I CAPTURED ON VIDEO. I DID SOME RESEARCH AND FOUND NUMEROUS OTHER COMPLAINTS ABOUT SUSPENSION SYSTEM ON THIS MODEL KIA SORENTO. I PROVIDED THIS INFORMATION TO REPAIR SHOP AND RETURNED FOR PROPER FIX. THEY DISCOVERED A TECHNICAL SERVICE BULLETIN FOR THIS CAR #SA178. THEY MADE THIS CORRECTION AND TOLD ME TO CONTACT KIA FOR REIMBURSEMENT. KIA REFUSED SAYING THAT BECAUSE IT WAS OUT OF WARRANTY AND NOT REPAIRED AT A KIA DEALERSHIP THEY COULD NO HELP ME. THIS IS AN ONGOING PROBLEM WITH SORENTOS, BUT THERE HAS NOT BEEN A RECALL NOTICE FOR THIS VEHICLE. I AM OUT OF POCKET OVER $3K. NOT HAPPY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208941May 21, 2019
ENGINE, FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
THIS CAR HAS AT LEAST 8 RECALLS ON IT NOW, NOT INCLUDING PAST RECALLS. THIS VEHICLE HAS STOPPED ON ME WITHOUT ANY WARNINGS IN THE MIDDLE OF THE STREET WHILE TRAVELING WITH MY FAMILY. THE REASON OT STOPPED WAS DUE TO A MALFUCTIONED ENGINE THAT WAS ON RECALL. MY TURNING SIGNALS LIGHTS GO OUT WITHOUT WARNING , THIS HAS HAPPENED WHILE ON THE HIGHWAY. THIS IS ALSO DUE TO LIGHT WIRING THATS ON RECALL. KIA HAD ME TAKE MY CAR TO A DEALERSHIP TO GET THE MALFUNCTIONING ENGINE FIXED. THE CAR IS STILL DOING THE SAME THING AND HAS LIST IT SPEED WHILE I WAS ON THE HIGHWAY. I FEEL LIKE IT WILL CUT OFF ON ME AT ANY GIVING TIME. I JUST GOT ANOTHER RECALL LETER THAT STATES THAT THERE IS AN ISSUE WITH THE REPLACEMENT PART THEY PUT ON MY ENGINE. I AM A WORKING MOM WITH KIDS AND DEPEND ONMY TRANSPORTATION TO LIVE. I AM SCARED THATTBIS VEHICLE WILL STOP ON ME AND MY KIDS ON THE HIGHWAY OR STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208569May 20, 2019
SERVICE BRAKES, ENGINE, STEERING
I WAS DRIVING DOWN RT 121 AT ABOUT 45/50 MILES PER HOUR, ON A STRAIGHT SECTION OF ROAD, WHEN THE AUTOMOBILE JUST DIED. I MANAGED TO COAST INTO A SAFE AREA. THE POWER STEERING AND BRAKES WERE NOT WORKING. ATTEMPTED TO GET A BATTERY BOOST AND THE TOW TRUCK OPERATOR SAID IT SOUNDED LIKE IT WAS TURNING OVER DRY BUT WOULD NOT START. THEN THE CAR WAS TOWED TO MECHANIC FALLS GARAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208728May 20, 2019
AIR BAGS
FAULTY OCS MAT SENSOR PREVENTS AIRBAG DEPLOYMENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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