Kia Sorento Complaints

10,397 consumer complaints on file.

#11360545September 22, 2020
ELECTRICAL SYSTEM
I HAD JUST PURCHASED MY SORENTO ON JULY 18, 2020. ON AUGUST 25,2020, I PUT IT IN THE KIA SHOP FOR THE CLIMATE CONTROL BLOWER(AC/HEATER BLOWER). I HADN'T MADE THE 1ST PAYMENT YET. THE WIRING HARNESS HAD MELTED. THE WARRANTY COMPANY REFUSED TO PAY FOR THE REPAIRS DO TO IT WAS A RECURRING PROBLEM. THAT TELLS ME THAT THIS HAS HAPPEN BEFORE I PURCHASED THE CAR. NOW, ETHER THE PARTS ARE DEFECTED OR THE SHOP DOES NOT KNOW WHAT THEY ARE DOING. ONE THING IS FOR SURE, SOMETHING IS MAKING THE WIRING OVER HEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360362September 21, 2020
STRUCTURE:BODY
THE PAINT ON MY 2014 KIA SORENTO JUST STARTED BUBBLING UP AND PEELING OFF IN LARGE SWATHS ALL OVER THE ROOF, DOORS, HOOD, ECT. IT HAS NOW STARTED RUSTING EXTREMELY BAD ON THE ROOF AND AROUND THE TOP OF THE WINDSHIELD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360083September 20, 2020
STRUCTURE:BODY, ENGINE
MY ENGINE IS BURNING A LARGE AMOUNT OF OIL. I TAKE IT IN TO DO REGULAR CHANGES. I HAVE A 2013 KIA SORENTO. IT HAS 136000 MILES JUST RECENTLY THE OIL LIGHT STARTED COMING ON, CHECKED THE DIP STICK AND IT REGISTERS NONE. ITS BEEN TAKEN FOR REGULAR OIL CHANGES BUT BURNS UP THE OIL BEFORE ITS TIME FOR A CHSNGE. I DON'T UNDERSTAND. ALSO IVE SEEN NUMEROUS WHITE SORENTOS ON THE ROAD AND MOST OF THEM HAVE THE SAME PAINT PROBLEM ON THE ROOF RIGHT ABOVE WINDSHIELD. ITS PEELING OFF AND GETTING WORSE. ALSO CRACKING AROUND KIA SYMBOL ON REAR HATCH. IT STARTED WITH RUST SPOTS THEN, CRACKING THEN PAINT PEELING. THE ENGINE PROBLEM SEEMS TO BE A WIDE SPREAD PROBLEMS WITH KIA OWNERS AND THE PAINT OBVIOUSLY IS A DEFECT FROM THE FACTORY. LOVE MY SORENTO BUT NEED THESE ISSUES FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360105September 20, 2020
AIR BAGS
MY AIRBAG IS ON, WHEN I WAS PARKED IN THE PARKING LOT WHEN I NOTICED IT . I THOUGHT IT WOULD TURN OFF, BUT IT STILL ON AND THAT WAS 3 WEEKS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11359885September 18, 2020
STRUCTURE:BODY
THE PAINT CHIPPED OFF THE ROOF OF MY PEARL WHITE 2013 KIA SORENTO AND NOW IT IS DELAMINATING FROM THE PRIMER. THIS IS CAUSING RUST. WHEN I DRIVE THE PAINT IS COMING OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355706September 18, 2020
ENGINE, WHEELS
WHENEVER WEATHER IS MOIST OR RAINY THE ENGINE HAS BOGGED DOWN WHILE DRIVING AND HAS NO POWER EVEN WITH GAS PEDDLE PRESSED TO FLOOR. THIS HAS LEFT US STRANDED TWICE NOW BUT WHEN TAKEN TO BE CHECKED THEY CAN'T DIAGNOSE THE PROBLEM. ALSO TPMS IS ALWAYS ON EVEN THOUGH TIRE PRESSURES HAVE BEEN CHECKED AND IT WILL NOT GO OFF. HAS BEEN THIS WAY FOR OVER 1 1/2 YEARS NOW WITH NO EXPLANATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355720September 18, 2020
EXTERIOR LIGHTING
LOW BEAM HEADLIGHT BULBS FREQUENTLY BLOW OUT. HEADLIGHT ASSEMBLY DUST CAPS HAVE BEEN REPLACED, BUT THE ISSUE REMAINS A PROBLEM. WE HAVE HAD TO CHANGE HEADLIGHT BULBS MORE THAN A DOZEN TIMES IN THE LAST FOUR YEARS. THESE ARE THE H7 BULBS THAT FIT THE STANDARD 2015 SORENTO LOW BEAM HEADLIGHT FIXTURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355554September 17, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM
I RECEIVED A MANUFACTURER RECALL NOTICE ABOUT POSSIBLE FIRES DUE TO BRAKING CIRCUITS IN THE EARLY SPRING, BUT THE DEALERSHIP KNEW NOTHING ABOUT IT. THE CAR WAS PARKED OUTSIDE AS SUGGESTED. I RECEIVED A SECOND NOTICE AT THE END OF JUNE. THE SUV WAS SERVICED 7/14/20 FOR A RECALL ON THE BRAKING CIRCUIT. ON 8/22/20 A BEAUTIFULLY CLEAR SATURDAY, I WAS DRIVING HOME FROM A NEIGHBORING COMMUNITY ON A PAVED COUNTRY ROAD. I NOTICED THAT THE ESC OFF INDICATOR LIGHT DISPLAYED ON THE DASHBOARD. I STOPPED TO LOOK IN THE MANUAL TO SEE IF THE CAR WAS DRIVEABLE. I PARKED MY CAR IN THE GARAGE AFTER ARRIVING HOME AND NOTICED THAT TAIL LIGHTS/BRAKE LIGHTS REMAINED ON EVEN WITH THE ENGINE TURNED OFF. BECAUSE OF TWO PRIOR MANUFACTURER WARNINGS ABOUT FIRE WITH THE ELECTRICAL SYSTEM, I PARKED THE CAR OUTSIDE AWAY FROM THE HOUSE AS RECOMMENDED. I CALLED THE KIA DEALERSHIP AT 4:30 THAT DAY AND ARRANGED WITH CAMERON TO DROP THE SUV OFF ON SUNDAY. ON SUNDAY, MY NEIGHBOR HELPED JUMP START MY CAR AND HE FOOLED AROUND UNDER THE DASH TO TURN THE BRAKE LIGHTS OFF. HE SAID TO TELL THE DEALERSHIP THAT THE WIRES WERE WARM WHICH I DID. I INCLUDED A LIST OF CONCERNS/FACTS WITH MY KEY IN THE DROP OFF BOX. ON MONDAY, 8/24/20 CAMERON, THE SERVICE AGENT, SAID THAT THE BRAKING CIRCUIT "WAS FRIED" . THE REPAIR COST OF $2,516.07 WOULD INCLUDE THE ELECTRICAL CIRCUIT AND ALL WIRES. THE COMPLETED WORK ORDER BILL SAID THAT THE HYDRAULIC MODUL WAS REPLACED, THE SWITCH ASSEMBLY, AND HECU,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355296September 16, 2020
ENGINE
MY 2015 KIA SORENTO STARTED TO MAKE A LOUD NOISE FROM THE ENGINE WITHOUT WARNING AS I WAS RUNNING ERRANDS. I WAS CLOSE TO HOME AND ABLE TO GET THE CAR HOME. WE HAD TO GET THE CAR TOWED TO A KIA DEALER TO GET "KIA DIAGNOSED" IN ORDER TO BE ELIGIBLE FOR ANY RECALL OR WARRANTY. WE ARE SECOND OWNER AND 94K MILES SO THIS TRANSLATES TO OUT OF WARRANTY. REGULAR MAINTENANCE WAS PREFORMED AT THE DEALERSHIP WHERE WE GOT THE VEHICLE. IT'S ONLY 5 YEARS OLD AND 94K MILES, I BELIEVE KIA HAS A BETTER REPUTATION THAN THIS. ULTIMATELY WE HAVE A BIG GARAGE BILL NOW IN ADDITION TO PUTTING MONEY OUT TO BUY A TEMPORARY VEHICLE TO USE WHILE WE ARE STUCK WITH PAUSING FOR THIS KIA WE CANT DRIVE. IN MY RESEARCH I GATHER WE ARE NOT ALONE IN PREMATURE ENGINE FAILURE. I EXPECT KIA WILL MAKE THIS RIGHT EVENTUALLY. IN THE MEANTIME WHAT ARE WE SUPPOSED TO DO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355363September 16, 2020
VEHICLE SPEED CONTROL
I HAVE A 2016 KIA SORENTO THAT STALLS AT LOW SPEED. IT'S LIKE YOU TURN THE SWITCH OFF, AND THEN AFTER A FEW SECONDS, IT SURGES FORWARD. IT HAS DONE IT WHILE ENTERING TRAFFIC, AND ALMOST CAUSED AN ACCIDENT. I HAVE TAKEN IT TO THE DEALER SEVERAL TIMES, AND THEY SAY THEY CAN'T DO ANYTHING BECAUSE IT DOES NOT THROW A CODE. THERE WAS A RECALL ON THE 2016 MODELS FOR A FAULTY ACCELERATOR MODULE, BUT MY VIN WAS NOT INCLUDED IN IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355383September 16, 2020
STRUCTURE:BODY
THIS PAINT IS PEELING OFF IN LARGE SHEETS ON THE PASSENGER SIDE, STARTING ON THE WINDSHIELD SUPPORT AND NOW ABOVE THE SECOND ROW DOOR ON PASSENGER SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355205September 15, 2020
ELECTRICAL SYSTEM, VISIBILITY/WIPER, UNKNOWN OR OTHER
DRIVER'S SIDE MIRROR: SIDE MIRRORS AUTOMATICALLY LOWER WHEN IN REVERSE, BUT THE DRIVER'S SIDE MIRROR WILL OFTEN AIM TOO LOW--ALMOST STRAIGHT DOWN AT THE GROUND. ONCE IN DRIVE, THE MIRROR WILL RESET TO THE INCORRECT POSITION, OFTEN TOO HIGH - AIMING TOWARD THE SKY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354949September 14, 2020
EXTERIOR LIGHTING
LEFT HEADLIGHT/TURN ASSEMBLY STOPPED WORKING WHILE DRIVING ON HIGHWAY. SAME ASSEMBLY HAS BEEN REPLACED BY DEALER ON TWO OCCASIONS. REPLACEMENT LIGHT BULBS HAVE NOT RESOLVED THE ISSUE, POINTING TO ISSUE WITH ENTIRE ASSEMBLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354968September 14, 2020
VEHICLE SPEED CONTROL
MY ENGINE WAS REPLACED AT 118,119 AND EQUIPPED WITH KNOCK SENSOR SAFTEY SOFTWARE TO AVOID ANOTHER ENGINE FAILURE. AT 139,505 MY KNOCK SENSOR SOFTWARE ACTIVATED WITH. NO ADVANCE WARNING AS I WAS MAKING AN ACCELERATED LEFT TURN IN FRONT OF 3 LANES OF TRAFFIC. I WAS IN A STATIONARY POSITION WITH MY LEFT BLINKER ON JUDGING WHEN TO TURN LEFT IN FRONT OF WESTWARD MOVING TRAFFIC. AS I CHOOSE THE MOMENT TO QUICKLY ACCELERATE AND MAKE THE TURN IN FRONT OF TRAFFIC THE KNOCK SENSOR WAS ACTIVATED, PUTTING THE CAR IN LIMP HOME MODE NOT ALLOWING ME TO ACCELERATE TO SAFTEY. TWO CARS TRAVELING WESTBOUND HAD TO SLAM ON THEIR BREAKS IN ORDER NOT TO HIT ME. I MADE IT TO THE MIDDLE LANE DIVING TRAFFIC AND THEN HAD TO BE TOWED TO THE KIA DEALERSHIP IN ORDER TO GET IN OUT OF KNOCK SENSOR LIMP HOME MODE. THE SAFTEY EQUIPMENT INSTALLED TO KEEP ME SAFE IN-FACT DID THE OPPOSITE AND PUT ME IN HARMS WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354782September 13, 2020
UNKNOWN OR OTHER
PEAR WHITE PAINT HAS BEEN PROGRESSIVELY BUBBLING AND PEELING OVER THE LAST FEW MONTHS. AREAS INCLUDE THE HOOD AND THE ROOF AREA NEAR THE FRONT WINDSHIELD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354549September 12, 2020
ENGINE
THE CAR JUST DIED!!! EVERYTHING ELSE WAS FINE. ENGINE LOCKED UP. SITTING STILL AT A STOP SIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354637September 12, 2020
ENGINE
THE ENGINE SEIZED WHILE I WAS DRIVING. THERE WAS NO WARNING. THERE WERE NO CHECK ENGINE LIGHT WARNING. THERE WASN'T AN OIL LAMP INDICATING LOW OIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354346September 11, 2020
AIR BAGS
MY VEHICLE'S AIRBAG SENSOR COMES ON AND DOESN'T GO OFF .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354387September 11, 2020
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
TL* THE CONTACT OWNS A 2017 KIA SORENTO. THE CONTACT STATED THAT THE AUTO LIGHT SWITCH FAILED TO TURN OFF THE LIGHTS WHEN THE VEHICLE WAS SHUTOFF. THERE WAS NO WARNING LIGHT. THE FAILURE RECURRED TWICE. THE CONTACT STATED THAT ON ONE OF THE OCCASIONS IT RAINED. THE CONTACT CALLED THE GATEWAY KIA OF NORTH BRUNSWICK NJ DEALER LOCATED AT 720 CAROLIER LN, NORTH BRUNSWICK TOWNSHIP, NJ 08902, AND WAS INFORMED TO TURN THE AUTO SWITCH TO THE OFF POSITION. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO THE SAME DEALER. THE TECHNICIAN CHECKED THE VEHICLE AND TOLD THE CONTACT THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354403September 11, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2008 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE AIR BAG WARNING LIGHT ILLUMINATED AND REMAINED ON FOR BOTH THE PASSENGER'S AND DRIVER'S SEATS. THE DEALER FIRST TEAM KIA (4834A BRIDGE RD, SUFFOLK, VA 23435, (757) 320-1088) STATED THAT THERE WERE NO RECALLS ON THE VEHICLE PERTAINING TO THE AIR BAGS. THE DEALER OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 155,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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