Kia Sorento Complaints

10,397 consumer complaints on file.

#11354438September 11, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHEN DRIVING ON A HIGHWAY, THE TACHOMETER DROPS TO ZERO AND THE POWER DECREASES, BUT THE ENGINE DOESN'T STOP RUNNING. THEN IT SMELLS LIKE SOMETHING IS BURNING, AND I PULL OFF THE ROAD, TURN IT OFF, AND START IT AGAIN, THEN IT GOES BACK TO NORMAL. IT HAS BEEN DOING THIS FOR A FEW MONTHS ALREADY. ALSO, I HAVE HAD THIS CAR FOR ALMOST 4 YEARS AND HAVE REPLACED THE HEADLIGHTS, TAIL LIGHTS, AND BLINKERS NUMEROUS TIMES. I'M AT THE POINT THAT I'M AFRAID IT'S GOING TO BURN UP. BTW, THE ENGINE TEMP LIGHT REMAINS NORMAL. ALSO, SOMETIMES, THE ENGINE WILL STOP WHEN I STOP AT A LIGHT OR SIGN, BUT THEN IS NORMAL WHEN I START IT AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354461September 11, 2020
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNED A 2016 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING OUT OF THE DRIVEWAY, WHEN SHE CRASHED INTO A STONE LINING UP THE PATHWAY. THE CONTACT PLACED THE VEHICLE INTO REVERSE WHEN THE VEHICLE SURGED IN REVERSE CRASHING INTO THE CONTACT'S GARAGE. NO AIRBAGS DEPLOYED. THE CONTACT RECEIVED AN INJURY TO THEIR SHOULDER AND MEDICAL ATTENTION WAS NEEDED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED AND DEEMED TOTALED. THE CONTACT CONTACTED THE DEALERSHIP (FRIENDLY KIA 5819 US-19, NEW PORT RICHEY, FL 34652; (877) 544-6719) WHO DID NOT DIAGNOSE A FAILURE, HOWEVER, THEY ATTEMPTED TO FILE A CLASS ACTION FORM. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11354492September 11, 2020
SUSPENSION
REAR END RUSTED TO WERE IT COULD OF CALLED A WRECK THIS IS UNSAFE AND THEY SHOULD HAVE KIA RECALL THESE AT ONCE THERE ARE GOING THOUSANDS OF REPORTS OF THIS THIS JUST ABOUT CAUSED MY WIFE TO WRECK IT IS THE FEDERAL PLACE TO RECALL THESE AT ONCE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354160September 10, 2020
ENGINE
MOTOR IS LOCKED UP. THERE IS 114,000 MILES ON MY VEHICLE AND I WAS TRAVELING DOWN THE INTERSTATE AND MY VEHICLE JUST STOPPED PULLING. I PULLED OVER TO THE SIDE OF THE ROAD AND CALLED A TOW TRUCK. THE MOTOR WAS NOT RUNNING HOT OR ANYTHING. WHEN WE GOT IT BACK TO THE SHOP THE MOTOR HAD LOCKED DOWN. I KEEP REGULAR MAINTENANCE ON MY VEHICLE AND HAVE SINCE I BOUGHT IT NEW. ARE THERE ANY RECALLS ON THE MOTOR? THIS MOTOR SHOULD NOT HAVE LOCKED DOWN LIKE IT DID. ANY HELP WOULD BE GREATLY APPRECIATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354166September 10, 2020
ENGINE
ENGINE IS MAKING VERY LOUD NOISE AND NOT DRIVABLE. WHEN TOOK TO KIA DEALERSHIP THEY SAID THAT SAME PROBLEM HAPPENED TO GDI 4 CYL ENGINE AND IT WAS RECALLED BUT NOT THE 6 CYL EVEN THOUGH THE PROBLEMS ARE THE SAME DUE TO MANUFACTURING DEFECT. I CALLED KIA AMERICA AND THEY SAID THAT THEY CANNOT DO ANYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354182September 10, 2020
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED, THERE WAS SMOKE COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO GREENWAY KIA OF RIVERGATE, 1536 GALLATIN PIKE N, MADISON, TN 37115, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT MENTIONED THE DEALER ONLY COMPLETED AN OIL CHANGE. THE CONTACT ALSO STATED THAT WHILE DRIVING, A VERY BAD KNOCKING NOISE OCCURRED THAT WAS COMING FROM THE ENGINE. THE VEHICLE WAS TOWED BACK TO THE SAME DEALER AND WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE CONTACT MENTIONED THAT THE VEHICLE WAS JUST PURCHASED SOMETIME IN FEBRUARY FROM THE SAME DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11354190September 10, 2020
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2008 KIA SORENTO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V088000 (ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO POCATELLO NISSAN KIA (1900 FLANDRO DR, POCATELLO, ID 83202 (208)232-1062) AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354232September 10, 2020
EXTERIOR LIGHTING
THE ISSUE I AM HAVING IS THAT THE ENTIRE LIGHTING SYSTEM WILL SHUT OFF WHEN DRIVING. ITS SPONTANEOUS WHEN IT DOES IT BUT IT SOMETIMES COMES BACK ON. THIS CAUSES ME TO BE DRIVING ON THE INTERSTATE AT NIGHT WITH NO WAY OF SEEING OR OTHERS TO SEE ME. TOOK IT INTO THE DEALERSHIP AND THEY COULDN'T FIND ANYTHING WRONG WHEN THEY REPLACED MULTIPLE PARTS ON THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354282September 10, 2020
ELECTRICAL SYSTEM
WHILE THE VEHICLE WAS SITTING, NOT RUNNING, THE CAR BEGAN TO SMOKE FROM THE DRIVERS SIDE ENGINE COMPARTMENT AND UNDER THE DASH. THE SMOKE GOT MUCH WORSE AND THE HEAT FROM THE SOURCE WAS GROWING. AFTER OPENING THE HOOD AND DISCONNECTING THE POSITIVE TERMINAL ON THE BATTERY THE SMOKE SLOWED AND EVENTUALLY STOPPED ALL TOGETHER. NOTE - THE CAR WAS PARKED AND THE ENGINE WAS NOT RUNNING. ALSO THE CAR WAS, AND HAD BEEN SITTING SINCE THE NIGHT BEFORE AND THE ENGINE WAS COLD TO THE TOUCH WHEN THE ELECTRICAL FIRE TRANSPIRED. NOTE: THE LOCATIONS THAT WERE BELLOWING SMOKE WERE HOT TO THE TOUCH AND THE SMOKE WAS BLACK AND GRAY. THE INSIDE OF THE CAB HAD FILLED UP WITH SMOKE AS WELL AND HAD A STRANGE NEW ODOR THAT IS UNPLEASANT TO SAY THE LEAST. OVER ALL THE CAR DID NOT CATCH FULL FIRE AND THE DAMAGE IS NOT VISIBLE TO THE EYE. THE ENTERAL UNSEEN DAMAGE MAY BE SIGNIFICANT. NOTE: CURRENT MILEAGE UNAVAILABLE BEING THE BATTERY MUST STAY UNPLUGGED TO AVOID THE ENTIRE CAR CATCHING ON FIRE. THE ONLY REASON THAT THE CAR STOPPED BURNING WAS BECAUSE OF QUICK AND DANGEROUS ACTIONS TAKEN TO DISCONNECT THE BATTERY.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11354005September 9, 2020
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE REAR PASSENGER'S SIDE DOOR FAILED TO OPEN FROM THE OUTSIDE HOWEVER, OPENED FROM INSIDE THE VEHICLE. THE CONTACT HAD TO CLIMB OVER THE DRIVER'S SEAT TO OPEN THE DOOR. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 144,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354008September 9, 2020
STRUCTURE:BODY
I HAVE A 2014 KIA PEARL WHITE THAT HAS MAJOR PAINT PEELING ON DRIVERS/PASSENGER DOOR PANELS & HOOD. THIS ISSUE CONTINUES TO GET WORSE. I HAD THIS CAR FOUR YRS & IT STARTED AFTER THE FIRST YR. CONTINUES TO GET WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353736September 8, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 KIA SORENTO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V088000 (ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS TAKEN TO NALLEY KIA LOCATED AT 7849 MALL PKWY, STONECREST, GA 30038, (770) 288-5283, WHERE THE RECALL REPAIR WAS COMPLETED. THE CONTACT STATED THAT AFTER THE RECALL REPAIR WAS PERFORMED, WHILE DRIVING 60 MPH, THE CONTAC HEARD A LOUD ABNORMAL SOUND. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND WAS DIAGNOSED WITH NEEDING THE AIR CONDITIONER COMPRESSOR TO BE REPLACED. THE FAILURE WAS NOT ASSOCIATED WITH THE RECALL REPAIRS. THE VEHICLE WAS REPAIRED BUT, CONTINUED TO EXPERIENCE THE FAILURE. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353816September 8, 2020
POWER TRAIN
INCONSISTENT POWER TO THE WHEELS ESPECIALLY WHEN COLD BUT ALSO ON FREEWAY. UNEVEN DELIVERY OF POWER TO THE WHEELS IS USUALLY CALLED TRANSMISSION SURGE FROM A LACK OF CONSISTENT FLUID PRESSURE BEING MAINTAINED IN EACH GEAR. HAS BUCKED HARD ENOUGH IN 3RD AND 4TH GEAR TO ROCK MY HEAD FORWARD AND BACK. IN ECO MODE IT'S DOWNRIGHT DANGEROUS. MORE THAN ONCE I THOUGHT I'D BE HT BY ANOTHER CAR TRYING TO TURN ONTO A BUSY CITY STREET. DOES THIS LESS IN COMFORT MODE. THIS HAPPENED ON MANY DATES BUT BELOW YOU ONLY ALLOW TP PICK ONE SO I [PICKED ONE DATE. IT DOESN'T BUCK IN COMFORT MDE BUT THE STUTTER OR SURGE IS STILL THERE. IN THE FIRST 4-5,000 MILES, MAYBE 10 TIMES OR SO, AFTER COMING TO A COMPLETE STOP ON A CITY STREET WHILE WAITING TO MAKE A LEFT TURN WITH MY FOOT STILL ON THE BRAKES, I HAVE FELT IT DROP INTO FIRST GEAR. THREE OR FOUR OF THOSE TIMES IT WAS SUCH A DISTINCT THUD I COULD FEEL IN THE STEERING WHEEL, THE SEAT AND THE FLOORBOARD. EITHER IT HADN'T FULLY DOWNSHIFTED INTO 1ST BY THE TIME I STOPPED, OR IT DOWNSHIFTED ALL THE WAY INTO 1ST THEN INTO TO NEUTRAL, AND WHAT I'M FEELING IS IT FALL BACK INTO 1ST. DEALER SAID MECHANIC COULDN'T DUPLICATE MY SURGE PROBLEM. I DEMANDED A TEST DRIVE WITH THE MECHANIC AND WENT TO A SMOOTH PART OF A NEARBY ROAD WHERE HE SAID HE 'COULD FEEL IT SOME BUT IT'S NOT BAD ENOUGH FOR KIA TO FIX IT. LET US KNOW IF IT GETS WORSE'. THE FLIP SIDE OF THIS STATEMENT IS: GEE, TOO BAD YOUR ANTICIPATED NEW CAR JOY ISN'T GOING TO HAPPEN, BUT KIA IS HAPPY WITH IT'S ANTICIPATED PROFIT, AND WON'T ACT ON THIS UNLESS IT GETS WORSE. MULTIPLE ATTEMPTS TO SAY COSTCO GAS IS THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353845September 8, 2020
ENGINE
VEHICLE WAS IN MOTION WHEN THE ENGINE FAILED ON A MAJOR HIGHWAY. REPLACED ENGINE 2-3 YEARS AGO FOR THE SAME REASON, TURNED INTO LOCAL KIA DEALERSHIP AND THEY REFUSE TO REPLACE THE ENGINE SAYING ITS NOT COVERED UNDER WARRANTY. THE DEALERSHIP IS REFUSING TO DO A FULL INSPECTION OF THE ENGINE. CONTACTED KIA CONSUMER AFFAIRS AND THEY'RE ALSO REFUSING TO LET DEALERSHIP PERFORM A FULL INSPECTION OF THE ENGINE TO DETERMINE CAUSE OF FAILURE. VEHICLE HAS BEEN AT MONROEVILLE KIA SINCE 06/12/2020 AND THEY HAVE BEEN EXTREMELY POOR IN KEEPING US UPDATED OF PROGRESS OR NOT. KIA RECALL NUMBER SC147 NHTSA NUMBER 17V224000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353706September 8, 2020
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED WHILE DRIVING 35 MPH, THE CONTACT STARTED SMELLING FUMES INSIDE THE CABIN OF THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT WHEN SHE EXITED THE VEHICLE, SHE CONTINUED TO SMELL THE FUMES. THE CONTACT ALSO STATED WHILE IN USE THE AIR CONDITIONER WAS LEAKING ON THE FRONT PASSENGER'S SIDE OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE VIN WAS ASSOCIATED WITH NHTSA CAMPAIGN NUMBER: 18V907000 (FUEL SYSTEM, GASOLINE, ENGINE). THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 86,700,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353481September 7, 2020
AIR BAGS
I WAS JUST DRIVING DOWN THE ROAD AND MADE RIGHT TURN AND AIRBAG LIGHT CAME ON AND TURN OF AND CAME BACK ON AND STAY ON WANT GO OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353443September 6, 2020
UNKNOWN OR OTHER
MY 2014 KIA MY A CLICK SOUND AND IT HAD STOP IN THE MIDDLE OF THE HIGHWAY PULLED OVER TO SAFETY AND IT STOP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353317September 5, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
MY HEADLIGHTS CONTINUE TO BLOW OUT EVERY 2 MONTHS, NO MATTER WHAT KIND OF BULB I REPLACE THEM WITH. BOTH HEADLIGHTS WILL GO OUT, BRAKE LIGHTS ARE ALSO BLOWING OUT EVERY 1.5 MONTH. I BROUGHT IT TO MY DEALER: KIA OF VENTURA,CA ATTENTION BUT THEY KEEP DISMISSING IT AS NOTHING IS WRONG. I HAVE BEEN PULLED OVER TWICE SO FAR THIS YEAR FOR BOTH BREAK STOP & HEADLIGHTS BLOWING OUT AND NOT WORKING DURING NIGHT TIME ROAD TRAVELS ACROSS STATES. I FEEL THIS IS. VERY DANGEROUS. APPARENTLY, THIS ISN'T AN ISOLATED INCIDENT AS I HAVE COME TO KNOW OF 50+ KIA SORENTO OWNERS FACING SIMILAR ELECTRICAL SAFETY ISSUES. ALSO, EVER I BOUGHT THE CAR THE MILE PER GALLON THE CAR IS SUPPOSEDLY TO GIVE ISN'T CORRECT, IT ONLY AVERAGES ABOUT 12-14 MPG. PLEASE LOOK INTO BOTH OF THESE SAFETY ISSUES AS I DRIVE WITH TWO UNDER 5YRS KIDS AND ELDERLY MOTHER. WHAT IS THE NHTSA WAITING FOR? MULTIPLE DEATH FATALITIES BEFORE YOUR ORGANIZATION TAKES ACTION..DO IT NOW PLEASE. ANY RESULTING FATALITIES WILL MAKE YOU LEGALLY LIABLE FOR FAILING TO TAKE ACTION AFTER SOO MANY COMPLAINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353332September 5, 2020
AIR BAGS, ENGINE, POWER TRAIN
I PURCHASED THE 2015 KIA SORENTO NEW IN THE YEAR OF 2014 FROM THE KIA DEALERSHIP LOCATED IN MERIDIAN, MS. SINCE THE PURCHASED... MY GOODNESS, I'VE HAD AIRBAG SYSTEM ISSUES, ELECTRICAL ISSUES WITH MY LIGHTS, THE ELECTRONIC OUTLETS FOR DEVICE INPUT, CONTROL PANEL ON STEERING TO MAKE ACCESSING THE RADIO AND PHONE; THE BUTTONS ALWAYS JAM WITH THE SLIGHTEST TOUCH!! LAST BUT DEFINITELY NOT LEAST THE MOTOR HAS A RECALL AS OF TODAY'S DATE 09/2020. PLUS THE TRANSMISSION JERKS IN GEAR AND I'M TOLD THAT THAT WAS BECAUSE OF THE OLD MOTOR DEFECTS.., BUT NOW THAT THE MOTOR HAS BEEN REPLACED AND THE TRANSMISSION IS WORSE!! THE FACT I'VE BEEN GOING TO DEALERSHIP EXPRESSING MY ISSUES AND NOTHING IS BEEN DONE OTHER THAN NOW BEING TOLD, MA'AM YOU'RE OUT OF WARRANTY! THAT I NEED TO COME OUT OF POCKET $2,200 FOR THEY'RE NEGLIGENCE. SOUNDS LIKE IT'S TIME FOR ME TO RETAIN AN ATTORNEY!!!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11353124September 4, 2020
STRUCTURE:BODY
I HAVE A PEARL WHITE 2014 KIA SORRENTO PURCHASED IN APRIL OF 2017 WITH AROUND 70,000 MILES ON IT IT HAD NOT A SCRATCH OR DENT. AROUND 9/2017 AT AROUND 80,000 MILES, I STARTED NOTICING SMALL CHIPS OF PAINT MISSING. IT WAS PEELING AND DELAMINATING FROM THE BODY OF THE CAR AFTER THE WARRANTY EXPIRED. THEY HAVE EVOLVED INTO VERY LARGE SPOTS OF CHIPPED PAINT AND RUSTING ON TOP OF THE WINDSHIELD, ON THE SIDE OF THE WINDSHIELD AND ON THE HOOD. I HAVE ALSO NOTICED THINNING PAINT ON THE DRIVERS SIDE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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