Kia Sorento Complaints

10,397 consumer complaints on file.

#11362599October 4, 2020
EXTERIOR LIGHTING
WHEN TURNING BLINKER ON HEADLIGHTS WILL FLASH A FEW TIMES THEN TURN OFF VERY COMPLETELY SO DANGEROUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362659October 4, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
HELLO, I AM WRITING HERE SINCE I DID NOT RECEIVE FOR ONLINE ACCESS. MY SITUATION IS RELATED TO MY 2014 KIA SORENTO VEHICLE,VIN # [XXX] IT IS PRESENTING FAILURE INDICATORS RELATED TO 4 RECALLS REPORTED BY THE FEDERAL DEPARTMENT OF TRANSPORTATION TO CORRECT WHETHER IT IS REPLACED OR REPAIRED. I CONTACTED KIA DE AGUADILLA PUERTO RICO PRESENTING THE SITUATION, THEY INDICATED THAT THE VEHICLE WAS INSPECTED FOR 2014 AND THAT AT THAT TIME IT DID NOT PRESENT ANY TYPE OF PROBLEMS AND THAT BY THE VIN #. MY VEHICLE IS OBVIOUSLY ONE OF THE UNITS REFERRED TO BY THE RECALL AND ACCORDING TO THE INFORMATION THE VEHICLE THAT MEETS THE SPECIFICATIONS OF THE MAKE, MODEL AND YEAR MUST BE INSPECTED BY CERTIFIED KIA MECHANICS. IN THE TELEPHONE CONVERSATION THEY INDICATED THAT THE COST OF THE INSPECTION STARTS AT $ 65 DEPENDING ON THE TYPE OF PROBLEM. I HAD A CONVERSATION WITH ANOTHER KIA REPRESENTATIVE FROM KENNEDY EXPLAINING MY SITUATION WITH KIA FROM AGUADILLA, BEING SPECIFIC THAT THE RECALL CLEARLY INDICATES THAT IN BOTH 1 AND 4 RECALLS, LIFE CAN BE AT STAKE WITHOUT THE PARTS NOT BEING CORRECTED IN TIME. THIS AND THE PREVIOUS MESSAGES RELATED TO MY SITUATION REMAIN IN RECORD FOR WHEN AN ACCIDENT OCCURS THAT INVOLVES BOTH MY FAMILY AND THIRD PARTIES. I HOPE YOU CAN HELP ME IN THIS SITUATION. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362533October 3, 2020
SERVICE BRAKES, EXTERIOR LIGHTING
BRAKE LIGHTS TURN ON AND OFF. BRAKE LIGHTS WILL WORK SOMETIMES WHEN I STOP AND SOMETIMES THEY WANT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362351October 2, 2020
AIR BAGS
DRIVE SIDE AIRBAG LIGHT CAME ON AND NOW STEERING CONTROLS ARE NOT WORKING. KIA DEALER STATED ITS THE AIR BAG CONTROL MODULE THAT IS FAULTY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362479October 2, 2020
ENGINE, FUEL/PROPULSION SYSTEM
WHILE DRIVING AND WHILE RUNNING BUT STANDING STILL THE ENGINE LIGHT COMES ON. WHILE DRIVING AT HIGHWAY SPEED, THE UVO/ONBOARD VOICE ALERT CAME ON AND ALERTED TO A SERIOUS ENGINE ISSUE/OR FAILURE. ENGINE CODE P0263 (CONTRIBUTION BALANCE) & P0301 (CYLINDER 1 MISFIRE). DEALER DIAGNOSED CYLINDER 1 INTERNAL INJECTOR FAILURE & ESTIMATED REPLACEMENT COST OF $526.00 PLUS TAX. VEHICLE ODOMETER AT TIME OF SERVICE WAS 75485 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362174October 1, 2020
ENGINE
AT 103,000 MILES, MY 2011 KIA SORENTO HAD CATASTROPHIC ENGINE FAILURE WITH NO WARNING. IT WAS DEEMED TO BE AN INTERNAL ENGINE FAILURE, KNOWN BY KIA, HOWEVER THEY REFUSED TO INCLUDE MY VIN IN THE RECALL. I PAID 2700 FOR A REPLACEMENT THROUGH THE KIA DEALERSHIP. 2 YEARS LATER, AT 1240,000 MILES, THE SECOND ENGINE FAILED. AGAIN, NO WARNING LIGHTS, SIMPLY DRIVING FORWARD AT 60MPH WHEN IT STOPPED. KIA REFUSES TO COVER ANYTHING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362187October 1, 2020
ENGINE
IN 2018, WHILE DRIVING, MY 2011 KIA SORENTO WITH 101,000 MILES, THE ENGINE COMPLETELY STOPPED WITH ZERO WARNING. IT WAS DEEMED AN INTERNAL ENGINE FAILURE AND WHILE KIA HAD A KNOWN ENGINE ISSUE, THEY REFUSED TO INCLUDE MY VIN IN THE RECALL. I PAID OUT OF POCKET TO HAVE THE KIA DEALER INSTALL A KIA SUPPLIED ENGINE. 2 YEARS LATER, WITH 20,000 MILES, THE SAME ISSUE HAPPENED AGAIN. WHILE DRIVING AT 70 MPH, THE ENGINE FAILED. FORTUNATELY I WAS ABLE TO GET TO THE SIDE OF THE HIGHWAY AND GOOD SAMARITANS STOPPED TO HELP PUSH ME OUT OF HARMS WAY. AGAIN, KIA WILL NOT COVER THE REPAIRS. FORTUNATELY I COULD SMELL THE HOT ENGINE AND IMMEDIATELY CALLED FOR A TOW RATHER THAN TRY TO RESTART THE ENGINE, AFTER LEARNING THE ENGINES BURST INTO FLAMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362037September 30, 2020
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED WHILE DRIVING 40 MPH, THE VEHICLE INDEPENDENTLY DECELERATED AND JERKED. THE CONTACT STATED THAT THE ENGINE OVERHEATED AND LOSS MOTIVE POWER WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT COASTED TO THE SIDE OF THE ROAD AND THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS LATER TOWED TO ATLANTA WEST KIA (1301 THORNTON RD, LITHIA SPRINGS, GA 30122) AND THE CONTACT WAS INFORMED THAT A NEW ENGINE AND SPARK PLUGS WERE NEEDED. THE VEHICLE REMAINED AT THE DEALER UNREPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 106,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362040September 30, 2020
VISIBILITY/WIPER
REAR CAMERA GOES BLACK OCCASIONALLY WHEN PUT IN REVERSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362057September 30, 2020
ELECTRICAL SYSTEM, SEATS, UNKNOWN OR OTHER
DOORS FAIL TO OPEN FROM THE OUTSIDE OF VEHICLE. HEADLIGHT WIRING HARNESS WILL MELT WIRING FOR THE LIGHT BULB AND KILL THE LIGHTBULB. DRIVER SEAT FEELS LOOSE, HOWEVER THE BOLTS ARE AS TIGHT AS THEY WILL GO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362117September 30, 2020
STRUCTURE:BODY, UNKNOWN OR OTHER
THE PEARL WHITE PAINT IS CHIPPING OFF OF MY KIA SORENTO ON THE WINDSHIELD PILLARS, ABOVE THE WINDSHIELD AND THE HOOD AND VARIOUS OTHER LOCATIONS.... THE PAINT FINISH IS FAULTY AND WAS NOT PROPERLY APPLIED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362121September 30, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS HI AND LOW ARE NOT BRIGHT ENOUGH TO PROVIDE FOR A MORE SAFE VISIBLE DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362115September 30, 2020
STRUCTURE:BODY
PAINT CHIPPING ON THE HOOD AND TOP OF MY CAR/ COLOR IS WHITE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361928September 30, 2020
POWER TRAIN
CAR LOST ACCELERATION POWER HEARD LOUD SOUND AND CAR WILL NOT ACCELERATE PROPERLY TRANSMISSION WAS CHANGED DUE TO A FAULTY TRANSMISSION AT DEALERSHIP COST, AND NOW TRANSMISSION HAS FAILED AGAIN. THIS HAPPENED WHILE MERGING ONTO THE I-210 WAS ABLE TO SAFELY EXIT HIGHWAY AND PARK IT. WILL HAVE IT TOWED TO DEALERSHIP ASAP HOPING THEY WILL REPAIR DRIVETRAIN OR REPLACE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361654September 29, 2020
STRUCTURE:BODY
THE PAINT IS DELAMINATING AND QUICKLY CHIPPING AWAY IN MULTIPLE AREAS OF THE CAR, BUT STARTED ON THE WINDSHIELD PILLAR. THE BODY SHOP INFORMED ME THEY HAD SEEN THIS EXACT THING ON OTHER KIA SORENTOS AND SUGGESTED I CONTACT KIA. THEY ESTIMATED $2,700 TO REPAINT. MY BODY COLOR IS PEARL WHITE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361668September 29, 2020
ENGINE
TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED WHILE CHECKING THE OIL, SHE DISCOVERED THERE WAS NO OIL IN THE ENGINE. THE CONTACT HAD THE VEHICLE TOWED TO SOUTHSIDE KIA (9401 ATLANTIC BLVD, JACKSONVILLE, FL 32225, (904) 406-7779). THE DEALER SUGGESTED THAT AN OIL CONSUMPTION TEST BE PERFORMED. THE CONTACT WAS INFORMED TO DRIVE THE VEHICLE FOR 1,000 MILES AND THEN HAVE THE OIL LEVEL CHECKED TO DETERMINE THE AMOUNT OF OIL THAT WAS CONSUMED PER 1,000 MILES. THE CONTACT WAS INFORMED THAT THE TEST NEEDED TO BE PERFORMED THREE TIMES FOR A TOTAL OF 3,000 MILES. THE CONTACT STATED THAT THE WARRANTY WOULD BE EXPIRED AT 100,000 MILES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER STATED THAT THE VEHICLE OWNER WOULD BE RESPONSIBLE FOR THE COST OF THE CONSUMPTION TEST IF THE FAILURE WAS NOT RELATED TO THE ENGINE. THE CONTACT WAS PROVIDED A CASE NUMBER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 97,000.*DT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361682September 29, 2020
STRUCTURE:BODY
PAINT DELAMINATING CAUSING RUST ON HOOD AND ROOF OF VEHICLE, GRADUALLY GETTING WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361765September 29, 2020
ENGINE, FUEL/PROPULSION SYSTEM
VEHICLE ENGINE BROKE DOWN ON HIGHWAY AT 62K MILES WITH LOSS OF POWER AND HEAVY SMOKE. ULTIMATELY HAD TO GET NEW ENGINE INSTALLED BY THE DEALER BUT LITERALLY DAY AFTER THEY RETURNED THE VEHICLE, IT LOST POWER ON THE ROAD AGAIN WITH HEAVY SMELL OF GAS. DEALER SAID THEY FIXED THE FUEL INJECTOR AND O-RING BUT ONCE AGAIN HAVING SAME ISSUE IN SEP (AFTER MINIMAL DRIVING FOR PAST COUPLE MONTHS). VEHICLE STILL WITH DEALER BECAUSE THEY DIAGNOSIS ISSUE AFTER REPLACING FUEL INJECTOR AND GASKET AGAIN. SOMETHING IS WRONG WITH THE V6 KIA SORENTO ENGINES AND FUEL SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361861September 29, 2020
ENGINE
CAR MAKES A BAD NOISE WHEN STARTING UP. SEEMS TO BE THE TIMING CHOSEN. KIA KNOWS ABOUT IT AND MADE A REPAIR BUT HAS TO BE REPAIRED AT OWNERS COST. THEY SHOULD PAY FOR IT SINCE THEY PUT OUT BAD PRODUCT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361913September 29, 2020
EXTERIOR LIGHTING
ALL THE LIGHTS GO OUT SPORADICALLY WHILE DRIVING. THE DANGER IS WHEN IT DOES IT AT NIGHT. WHILE DRIVING DOWN A DARK ROAD, MY LIGHTS WENT OUT COMPLETELY ON NUMEROUS OCCASIONS. IT HAPPENS IN THE DAY TIME AS WELL, AS I CAN SEE THE LIGHTS BLINK OFF AND ON FROM THE REFLECTION ON VEHICLE IN FRONT OF ME. THEY COME BACK ON AND MAY GO OFF 2 OR 3 TIMES WHILE DRIVING MAYBE 5 TO 10 MINUTES. ON THE DAY I TOOK IT TO THE DEALER, IT WAS HAPPENING ON MY WAY THERE, BUT THE KIA DEALER SAID THEY COULDN'T FIND A PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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