Kia Sorento Complaints

10,397 consumer complaints on file.

#11365561October 21, 2020
EXTERIOR LIGHTING
VERY DIM LOW BEAM HEADLIGHTS. CANNOT SEE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365338October 20, 2020
EXTERIOR LIGHTING
I HAVE HAD MULTIPLE OCCASIONS WHERE MY PASSENGER SIDE HEADLAMP WILL SUDDENLY STOP WORKING. I HAVE REPLACED THE BULB, OFTEN THE BULB IS NOT WORKING. I HAVE BROUGHT IT IN FOR SERVICE AND HAD SOCKETS REPLACED AND HAVE HAD THEM CHECK ALL OF THE WIRING AND GROUNDS. I JUST PAID TO HAVE THIS FIXED ON FRIDAY AND IT IS NOT WORKING AGAIN THREE DAYS LATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365395October 20, 2020
EXTERIOR LIGHTING
MY KIA SORENTO 2013 HEADLIGHTS KEEP SIMULTANEOUSLY GOING OUT. I KEEP HAVING TO REPLACE THE BULBS AND THE PLASTIC IS ALWAYS MELTED. PER MY RESEARCH, THERE IS NO RECALL OR NO REAL WAY TO FIX IT. I WAS TOLD I NEED TO REPLACE THE ASSEMBLY, WHICH ISN'T THE PROBLEM BECAUSE IT IS THE WIRING AND I'VE EVEN READ THAT PEOPLE KEEP HAVING TO REPLACE THE ASSEMBLY. I CANNOT AFFORD THAT AND I'M UNHAPPY ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365439October 20, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SORENTO. THE CONTACT STATED THAT WHILE STATIONARY AT A TRAFFIC LIGHT, THE ACCELERATOR PEDAL WAS DEPRESSED AND THERE WAS AN ABNORMAL SOUND COMING FROM THE VEHICLE. THE CONTACT STATED THAT THE OIL CHANGE WARNING LIGHT WAS ILLUMINATED. THE CONTACT DROVE TO HER RESIDENCE, CHECK THE OIL LEVEL AND NOTICED THAT THERE WAS NO OIL IN THE ENGINE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER KIA OF LAGRANGE LOCATED AT 1217 LAFAYETTE PKWY, LAGRANGE, GA 30241, (706) 298-5024, WHERE THE DIAGNOSIS WAS CONFIRMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 154,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365473October 20, 2020
STRUCTURE:BODY
AROUND 46,000 MILES PAINT STARTING PEELING OFF ROOF JUST ABOVE WINDSHIELD AND A FEW SPOTS ON FRONT FENDER AND ELSEWHERE. KIA WON'T COVER REPAIR SAYS IT IS PAST 3 YEARS OR 36,000 MILES. I COMPLAINED ITS BAD PAINT JOB TO HAVE THIS HAPPEN SO SOON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365478October 20, 2020
UNKNOWN OR OTHER
SUNROOF SPONTANEOUSLY SHATTERED WHEN DRIVING ON THE HIGHWAY AT 63 MPH. THERE WAS NO ROAD DEBRIS THAT CAUSED THIS - IN LOOKING AT THE REMAINING ATTACHED GLASS, IT APPEARS TO HAVE BROKEN UPWARDS, NOT AS IF SOMETHING BROKE IT FROM THE OUTSIDE, BUT FROM THE INSIDE, LIKE IT BUBBLED UPWARDS. IT IS THE FRONT PANEL OF A PANORAMIC SUNROOF, AND THE FABRIC WAS OPEN AND THE SUNROOF WAS VENTED OPEN AT THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365154October 19, 2020
ENGINE
ENGINE RANDOMLY STARTED OVERHEATING WHILE DRIVING, EVEN THOUGH CAR WAS REGULARLY MAINTENANCED/SERVICED. TOOK TO DEALERSHIP WAS TOLD WHEN THEY TORE DOWN THE ENGINE, FOUND REAR CYLINDER LEAKING COOLANT; THREADS TO ENGINE CAME OUT WITH BOLT ITSELF CAUSING IRREVERSIBLE DAMAGE. WE WERE TOLD SINCE NOT ORIGINAL OWNERS NO WARRANTY. THIS WENT THROUGH KIA COMPLAINTS AND THEN TO THEIR REGIONAL PARTS MANAGER WHO DENIED ANY GOOD WILL. WE PURCHASED THE VEHICLE IN 2016, IT IS A 2016 . IT HAD LESS THAN 30K MILES ON IT AND WE PRODUCED REGULAR MAINTENANCE RECORDS ON THE VEHICLE. WE HAVE BEEN TRYING TO GET SOME RESOLUTION WITH KIA FOR OVER A YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365212October 19, 2020
STEERING, UNKNOWN OR OTHER
VEHICLE WAS STATIONARY AFTER PULLING INTO MY GARAGE, TURNED VEHICLE OFF - KEY WOULD NOT COME OUT OF IGNITION, RESTARTED CAR, BACKED UP, PULLED STRAIGHT FORWARD, MADE SURE WHEEL WAS STRAIGHT, PLACED IN PARK, TURNED OFF IGNITION, KEY WOULD NOT COME OUT OF IGNITION. RESTARTED CAR, BACKED UP, PULLED FORWARD AGAIN AND PARKED, FINALLY ABLE TO REMOVE KEY FROM IGNITION. THANKFULLY I WAS HOME AND WAS ABLE TO REMOVE KEY. THIS HAS HAPPED MANY TIMES ON THIS VEHICLE, SOME OF WHICH I HAVE REPORTED ALREADY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365021October 18, 2020
SERVICE BRAKES
CAR BRAKE LIGHTS STAYED ON AND WOULDN'T TURN OFF. IT DRAINED MY BATTERY. TOOK CAR TO KIA DEALERSHIP SEVERAL TIMES BUT COULDN'T FIND THE PROBLEM. DEALERSHIP REPLACED BRAKE LIGHT SWITCH AND SENSOR AND STILL MY BRAKE LIGHTS REMAINED ON. WHILE DRIVING AND IN PARK. DEALERSHIP SAID THEY CALLED KIA CORPORATE CODING AND THAT THE HECU NEEDS TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365045October 18, 2020
STRUCTURE:BODY
ON THURSDAY OCTOBER 15, 2020 I WAS GETTING IN MY CAR AND SAW SOMETHING ON IT. I THOUGHT IT WAS A LEAF AND REALIZED THE PAINT WAS PEELING OFF. I TOUCHED IT AND THE PAINT KEPT PEELING. UPON DOING RESEARCH I SAW WHERE THIS PROBLEM WAS HAPPENING IN KIA CARS 2014 AND OTHERS THAT WERE THE PEARLY WHITE COLOR. IT LOOKS TERRIBLE AND ACCORDING TO OTHER CAR OWNERS OF THE KIA PEARLY WHITE IT IS GOING TO GET WORSE. IT WAS NOT DUE TO WEATHER LIKE HAIL OR ANY PARTICULAR ISSUE. I CALLED KIA LOCAL DEALERS AND THEY HAD HEARD OF IT BUT SAID THEY COULDN'T DO ANYTHING SO THEN I CALLED CORPORATE AND WAS RUDELY TALKED TO STATING THEY KNEW THEIR WAS A PROBLEM BUT IT WAS OVER 36K. I AM DISABLED AND DON'T DRIVE MUCH. THIS CAR ONLY HAS 46,339 MILES ON IT. I AM WANTING THE ENTIRE CAR REPAINTED BECAUSE WHAT I SEE ON THE COMPLAINTS IT IS GOING TO GET WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364617October 16, 2020
ENGINE
ENGINE STARTED KNOCKING AND LOST SOME POWER DARNING DRIVING. THE CHECK ENGINE LIGHT CAME ON. THIS IS THE 3.3L GDI ENGINE. THIS ENGINE IS NOT PART OF THE SC147 RECALL. I TAKE GOOD CARE OF MY CARS. I BELIEVE THE ISSUE I'M HAVING IS DUE TO A DEFECT IN THE MANUFACTURING PROCESS. WE HAVE A 2012 HYUNDAI SONATA THAT WAS COVERED UNDER A DIFFERENT RECALL. IT INITIALLY PASSED THE RECALL TEST. THE ENGINE FAILED LATER WITH THE SAME SYMPTOMS I'M HAVING WITH THE 2014 KIA. SOMETHING IS NOT RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364637October 16, 2020
STEERING
TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED WHILE HIS WIFE WAS DRIVING 65 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED THAT THE POWER STEERING WARNING LIGHT WAS ILLUMINATED. THE DRIVER PARKED AT A NEARBY GAS STATION. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO HW KIA OF WEST COUNTY LOCATED AT 14116 MANCHESTER RD, BALLWIN, MO 63011, (636) 591-2900 WHERE IT WAS DIAGNOSED WITH NEEDING THE BATTERY TO BE REPLACED. THE BATTERY WAS REPLACED. THE CONTACT STATED THAT HE HAD EXPERIENCED THE FAILURE ON 4 SEPARATE OCCASIONS. THE CONTACT PULLED OVER, RESTARTED THE VEHICLE AND PROCEEDED TO HIS DESTINATION. THE VEHICLE WAS TAKEN BACK TO SAME DEALER WHERE IT WAS DIAGNOSED WITH NEEDING THE POWER STEERING ASSEMBLY TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364660October 16, 2020
EXTERIOR LIGHTING:BRAKE LIGHTS
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT WAS PULLED OVER BY THE POLICE ON NUMERUS OCCASIONS AND NOTIFIED THAT THE BRAKE LIGHTS FAILED TO ILLUMINATED WHEN THE BRAKE PEDAL WAS DEPRESSED. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE HOWEVER, WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED INTERMITTENTLY. THE DEALER WORLD CAR KIA NORTH (12115 INTERSTATE 35, BLDG 1, SAN ANTONIO, TX 78233) WAS CONTACTED AND INFORMED THE CONTACT THAT THERE WAS NO RECALL UNDER THE VIN. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 20V519000 (SERVICE BRAKES, HYDRAULIC) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO CONTACT NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364673October 16, 2020
STRUCTURE:BODY
THE PEARL WHITE PAINT IS PEELING OFF AROUND THE WINDSHIELD FRONT PILLARS AND HOOD WHILE DRIVING DOWN HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364706October 16, 2020
UNKNOWN OR OTHER
THE PAINT ON MY PEARL WHITE KIA SORENTO IS FALLING OFF. I CONTACTED THE KIA DEALERSHIP IN MOBILE, AL WHERE I PURCHASED IT FROM THE SERVICE MANAGER CAME OUTSIDE TOOK PICTURES AND NEVER CONTACTED ME. I CALLED AND CALLED AND HE NEVER RETURNED MY CALLS. I ALSO CONTACTED KIA CORPORATE AND WAS GIVEN A CASE# 13187397. NOONE EVER RETURNED MY CALLS. I PAID OVER $700 TO HAVE MY CAR PAINTED MYSELF AND THE PAINT STARTED TO PEEL OFF AGAIN IN LESS THAN 90 DAYS. THE STORE REPAINTED TO FAULTY AREAS AT NO CHARGE. THIS IS RIDICULOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364458October 15, 2020
ENGINE, POWER TRAIN
I WAS HEADED TO WORK A 10 MIN ROUTE FOR ME ABOUT 3 MILES IN TRAVELING AT APPROX 55 MPH ENGINE STALLED OUT HAD TO PULL OVER AND RESTART THE CAR.THIS HAPPEN TWICE IN A WEEK SPAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364482October 15, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED AS THE CONTACT SAT IN THE SEAT. NEITHER THE DEALER NOR THE MANUFACTURER WERE CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 81,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364491October 15, 2020
ENGINE, EXTERIOR LIGHTING
MY 2013 KIA SORENTO IS HAVING ELECTRICAL PROBLEMS AND I ONLY HAD MY CAR FOR A YEAR MY ENGINE IS STARTING TO GO CAR SHAKING AND STALING N CUTTING OFF ON ME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364553October 15, 2020
EXTERIOR LIGHTING
HEADLIGHTS (LOW BEAMS) SHUT OFF WHILE DRIVING. OFTEN SEEM TO OCCUR WHEN USING SIGNAL OR AFTERWARDS. LIGHTS OTHER TIMES MIGHT JUST GO OFF BRIEFLY, OR REQUIRE DRIVER TO PUT HIGH BEAMS ON THEN TOGGLE DOWN TO LOW BEAMS. OCCURS OFTEN ON HIGHWAY AND SECONDARY ROADS. MANY SIMILAR REPORTS ON INTERNET. THERE HAD BEEN A WARRANTY EXTENSION FOR LOW BEAM WIRE HARNESS THAT MAY OR MAY NOT BE ASSOCIATED, HOWEVER ANY LOSS OF LIGHTS DUE TO A KNOWN PROBLEM IS CLEARLY A SAFETY HAZARD. KIA HAS A HISTORY OF MINIMIZING ISSUES THAT SHOULD BE SAFETY RECALLS. DEALERSHIP SERVICE AREA CONTINUALLY STATES THEY CANNOT RECREATE ISSUE, OF COURSE THEY ATTEMPT DURING THE DAY LIGHT HOURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364559October 15, 2020
ELECTRICAL SYSTEM, POWER TRAIN
CAR HAS BUCKED OR STALLED ON AN INTERMITTENT BASIS FOR THE LAST 60,000 MILES (CAR NOW AT 110K) , TO THE DEGREE THAT I WOULDN'T LET MY KIDS USE THE VEHICLE. AS WITH OTHER ISSUES DEALERSHIP CLAIMED 'UNABLE TO RECREATE' LEAVING ME WITH NO FIX FOR A POTENTIALLY FATAL SAFETY ISSUE. CAR HAD SHUT DOWN ON I-84 IN HARTFORD CT, LUCKILY I WAS ABLE TO DO A RESTART QUICKLY. SORENTO MODEL YEAR 2011 HAS VOLUNTARY RECALL FOR COMPUTER ISSUE THAT SOUNDS SIMILAR BUT WAS TOLD ONLY CERTAIN VINS WERE APPLICABLE, WHICH SHOULD BE EXPLAINED AS TO WHY THAT WOULD BE. SEE ATTACHED PDF. BUCKING ON HIGHWAY CAN BE SEVERE, ENGINE LIGHT BLINKS BUT LEAVES NO CODE. DANGEROUS AND MANY INSTANCES ON INTERNET!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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