Kia Sorento Complaints

10,397 consumer complaints on file.

#11373872November 9, 2020
STRUCTURE:BODY
AT AROUND 59,000 MILE THE PAINT AROUND THE WINDSHIELD STARTED CHIPPING AWAY. IT NOW IS AT ALMOST 83,000 MILES AND THE SPOTS HAVE BEGUN TO RUST. DRIVING PEELS THE PAINT. IF THERE IS A HEAVY THUNDER STORM WITH HIGH WINDS IT PEELS THE PAINT. I HAVE GONE TO THE DEALERSHIP TO SEE IF THEY COULD RESOLVE THE ISSUE AND THEY TOLD ME THAT IT WAS PEELING AND RUSTING IS BECAUSE I WAS GOING THROUGH CAR WASHES AND THE CHEMICALS THAT ARE USED CAUSED THE ISSUE. I ONLY EVER HAD THE DEALERSHIP WASH MY CAR OR AT HOME. THE UNDERCOAT IS ALSO PEELING WHICH I BELIEVE IS WHY THE CAR IS NOW RUSTING. IT IS A DEFECTIVE PRODUCT AND SHOULD NOT BE USED ON ANY OTHER VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373726November 8, 2020
STRUCTURE:BODY, STEERING
STEERING IS STICKY, FORCING DRIVER TO ROTATE STEERING WHEEL IN AN EXAGGERATED WAY TO CORRECT THE ISSUE. DOOR HANDLE COVER ON PASSENGER REAR SIDE BROKE WITHIN 6 MONTHS OF OWNING THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373652November 8, 2020
ELECTRICAL SYSTEM
ONE HEADLIGHT CONTINUES TO GO OUT. I HAD IT FIXED SEVERAL TIMES AND THE MECHANIC SAID THAT IT IS AN ELECTRICAL PROBLEM BECAUSE EVERYTIME THEY CHANGE THE BULB IT IS MELTED INSIDE. IT WILL STAY LIT FOR A DAY AND THEN GO OUT AGAIN. ALSO, MY HEATED SEATS STOPPED WORKING AND OUTLERS TO PLUG IN MY CAR CHARGER IN THE FRONT UNDER THE RADIO HAVE STOPPED WORKING AS WELL. I HAVE HAD IT LOOKED AT AND WHEN WE THINK ITS FIXED IT IMMEDIATELY STOPS WORKING. THIS IS BEEN ONGOING FOR OVER A YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373690November 8, 2020
UNKNOWN OR OTHER
PAINT HAS BEEN CHIPPING ON MY 2014 KIA SORENTO WHITE PEARL. I BOUGHT THIS CAR THROUGH AAA AUTO SALES AND WAS ALREADY CHIPPING. NOW I READ ONLINE THAT IT'S BEEN A BIG PROBLEM. I AM UNSURE OF THE DATE THAT IT STARTED BUT I CERTAINLY DON'T HAVE THE MONEY TO GET MY CAR REPAINTED AND ADVANCED AUTO DOESN'T CARRY THE TOUCH UP PAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373437November 6, 2020
STRUCTURE:BODY
PEARL WHITE PAINT PEELING CHIPPING AND DELAMINATION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373133November 5, 2020
ENGINE
IN MARCH OF 2019, THE ENGINE IN THIS CAR BLEW WITHOUT BEING OUT OF OIL OR HAVING ANY WARNING LIGHTS ON (NO CHECK ENGINE LIGHT). IT INITIALLY STARTED WITH WHAT SOUNDED LIKE MAYBE A FAN ISSUE OR SOMETHING- WHILE DRIVING. AT THAT TIME WE CONFIRMED THAT THERE WAS OIL IN THE CAR AND WITHOUT A LIGHT OR SYSTEM INDICATION, WE HAD NO REASON TO SUSPECT SOMETHING MAJOR AND MADE PLANS TO HAVE IT CHECKED OUT. BUT THE NOISE VERY QUICKLY PROGRESSED AND MY MECHANIC BROTHER CONFIRMED THAT THE NOISE SOUNDED LIKE THE MOTOR WAS BLOWN (LOW END ROD KNOCK). I CONTACTED THE LOCAL KIA DEALERSHIP (WALLINGFORD/MERIDEN, CT) FOR A SERVICE APPOINTMENT AND WAS TOLD FLAT OUT THAT BECAUSE I HAD PURCHASED THE VEHICLE FROM MY FATHER IN LAW- THE WARRANTEE WOULD NOT TRANSFER AND WE WOULD BE RESPONSIBLE FOR THE COST. THIS WAS NOT POSSIBLE AND WE HAD NO CHOICE BUT TO PARK IT UNTIL HOPEFULLY ONE DAY KIA WOULD RECALL IT OR I COULD GET MY HANDS ON A DESCENT ENGINE THAT MAY NOT HAVE THE EXACT SAME ISSUE. IN THE INTERIM I PLACED ANOTHER CALL AND WAS TOLD THAT THE INFORMATION I FIRST RECEIVED ABOUT THE WARRANTEE NOT TRANSFERRING WAS INCORRECT BUT NOW IT HAD EXPIRED. MY FATHER IN LAW WOULD ROLL IN HIS GRAVE KNOWING HOW MUCH HE ADVOCATED FOR KIA AND THEIR WARRANTEES AND THAT THIS CAR SITS UNUSABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373169November 5, 2020
EXTERIOR LIGHTING
I HAVE NOTICED THAT WHILE DRIVING AT NIGHT, MY HEADLIGHTS ARE EXTREMELY, DANGEROUSLY DIM. I HAVE CHANGED THE BULBS, AND I CAN STILL BARELY SEE IN FRONT OF ME WITHOUT CLICKING ON THE HIGH BEAMS. WHAT CAN BE DONE ABOUT THIS ISSUE? I AM SO TERRIFIED TO DRIVE AT NIGHT, I ONLY GO FIVE MINUTES AWAY FROM MY HOUSE IF NECESSARY. I'M ALSO AFRAID I WILL GET A TRAFFIC CITATION FOR DRIVING WITH HIGH BEAMS ON, BUT SOMETIMES IN MY AREA WITH POOR LIGHTING, I HAVE NO OTHER CHOICE. I'M DRIVING AT NIGHT BUT DEPENDING ON THE CAR BEHIND ME TO GIVE ME MORE LIGHT, WHICH ISN'T GOOD. IF THERE'S NO TRAFFIC BEHIND ME, I'M DEFINITELY FORCED TO PUT ON THE HIGH BEAMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373172November 5, 2020
SEAT BELTS
MY SEAT BELT KEEPS LOCKING ON ME. FORTUNATELY, THUS FAR I HAVE BEEN ABLE TO EVENTUALLY GET IT TO COME LOOSE. SOMETIMES IT IS A LITTLE DIFFICULT TO FASTEN. I'M AFRAID SOMEDAY I WILL NEED TO GET OUT FAST AND WON'T BE ABLE TO. I AM PARKED AND THE CAR IS TURNED OFF ON A CITY STREET AND SOMETIMES IN MY DRIVEWAY AND STORES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373241November 5, 2020
STRUCTURE:BODY, UNKNOWN OR OTHER
I BEGAN NOTICING PAINT CHIPS IN 2019 ON A 5 YEAR OLD VEHICLE. THESE SPOTS HAVE BECOME LARGER AND LARGER IN VARIOUS LOCATIONS ON THE CAR PRIMARILY THE HOOD, A FRAME, AND ROOF. I HAVE ALSO NOTICED THIS SAME ISSUE WITH OTHER KIA SORENTO'S THAT ARE ALSO PEARL WHITE. THERE SEEMS TO BE A DEFECT IN THE PAINT. I KNOW THAT ALONE MAY NOT BE A HUGE ISSUE BUT WHAT IF IT CONTRIBUTES TO ANOTHER ISSUE? THERE ARE ALREADY SEVERAL SERIOUS RECALLS. IF THERE IS A DEFECT IN THE PAINT, WHAT HAPPENS IF IT GETS TOO HOT OR SOMETHING?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372993November 4, 2020
STRUCTURE:BODY
EXTERIOR RIGHT REAR HANDLE SNAPPED OFF WHEN ATTEMPTING TO OPEN IT ON STATIONARY VEHICLE. THE SPECIFIC PIECE THAT BROKE OFF IS PLASTIC. THIS PIECE ATTACHES THE MAIN COMPONENT THAT HOLDS THE ENTIRE DOOR LATCH ASSEMBLY TO THE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372824November 3, 2020
STRUCTURE:BODY
THE PAINT ON THE TOP OF MY CAR STARTED CHIPPING STARTED AS A SPOT THEN SPREAD IT SEEMED TO BUBBLE UP AND BLOW OFF IN THE WIND HAD IT FIXED - NOW THE PAIN ON MY HOOD IS DOING THE SAME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372882November 3, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE TRACTION CONTROL LIGHT, AND THE ANTILOCK BRAKE LIGHT ILLUMINATED, ON THE INSTRUMENTAL PANEL WHEN DRIVING AND CAUSED THE CONTACT TO BE UNABLE TO BRING THE VEHICLE TO STOP IN A TIMELY MANNER. THE CONTACT HAD TO ENGAGE BRAKE WITH FORCE TO STOP THE VEHICLE. THE CONTACT ALSO STATED THAT THE TRACTION CONTROL SYSTEM, FAILURE WAS CAUSING THE TIRES NOT RESPOND IMMEDIATELY. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER 20V519000 (HYDRAULIC ELECTRONIC CONTROL UNIT MAY SHORT). THE VEHICLE WAS TAKEN TO FUCCILLO KIA OF CAPE CORAL FLORIDA 404 NORTH EAST PINE ISLAND ROAD CAPE CORAL FLORIDA 33903 PHONE 239-242-7000, FOR THE RECALL REPAIR AND THE DEALER ADVISED THE CONTACT THAT THE TRACTION CONTROL SYSTEM, AND ANTILOCK BRAKE SYSTEM, WILL ALSO NEED TO BE REPLACED. THE CONTACT STATED THAT THE RECALLED NEEDED TO ALSO INCLUDE THE TRACTION CONTROL SYSTEM FAILURE, AND THE ANTILOCK BRAKE SYSTEM FAILURE. THE CONTACT ALSO WANTED TO STATE THAT THE VEHICLE CRUISE CONTROL WAS NOT OPERATING AS NORMAL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 53,467. *DT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372695November 2, 2020
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED WITH THE CHECK ENGINE AND OIL LEVEL WARNING LIGHTS ILLUMINATED. THE CONTACT SHIFTED THE VEHICLE INTO NEUTRAL AND THE VEHICLE WAS PUSHED TO THE NEAREST PARKING LOT. THE CONTACT HAD THE VEHICLE TOWED TO HER RESIDENCE. THE CONTACT STATED AN INDEPENDENT MECHANIC CAME TO HER RESIDENCE AND DIAGNOSED THE VEHICLE WITH AN ENGINE ROD BEARING FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372715November 2, 2020
POWER TRAIN
THE ENTIRE VEHICLE SHAKES ON THE TRANSITION FROM 1ST TO 2ND GEAR. IT PREVIOUSLY WOULD ONLY DO THIS ONCE AT THE BEGINNING OF EVERY DRIVE, BUT NOW IT HAPPENS DURING EVERY ACCELERATION FROM A STOP. IN OTHER WORDS, AFTER EVERY STOP SIGN OR LIGHT, THE SUV WILL KICK WITH A SIGNIFICANT JOLT AS IT SHIFTS FROM 1ST UP TO 2ND GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372716November 2, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
2018 KIA SORRENTO - LIGHTS HAVE SHUT OFF FOR APPROXIMATELY 3 SECONDS INTERMITTENTLY DRIVING IN VARIOUS DRIVING CONDITIONS (INTERSTATE/CITY STREET/ETC.). CAN HAPPEN MULTIPLE TIMES DURING A SINGLE TRIP (TWICE YESTERDAY AND FOUR TIMES LAST WEEK ALL WITHIN ONE TRIP). CAN GO DAYS WITHOUT IT HAPPENING WHICH IS FRUSTRATING AS DEALER "NEEDS TO SEE THE ISSUE TO FIX IT". OBSERVING IT IN BOTH NIGHT AND DAY. OBVIOUSLY MORE DANGEROUS DURING NIGHT. I HAVE VIDEOS FROM OTHERS THAT REPLACED THE LIGHT STALK SWITCH WITH SUCCESS. DEALER REFUSES TO DO THIS WHILE CAR IS STILL UNDER WARRANTY AS THEY HAVE NOT BEEN ABLE TO REPRODUCE CONCERN. THEY RECOMMEND THAT I CONTINUE DRIVING AND BRING IT IN "IF IT HAPPENS AGAIN". THEY CHARGE ME 150 DOLLARS EACH TIME I BRING IT IN TO TELL ME "THEY CAN'T REPRODUCE IT". I AM SEEING MULTIPLE PEOPLE ON FORUMS FOR THIS ISSUE. VIDEO FROM ANOTHER CUSTOMER (START AT 56 SECONDS): HTTPS://WWW.YOUTUBE.COM/WATCH?V=TXG9CJ076HA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372756November 2, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
VEHICLE WAS BEING DRIVEN AND COMPLETELY SHUT OFF, CAME TO A STOP AND STARTED TO SMOKE, A FIRE IGNITED AND CONSUMED THE FRONT END
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11372567November 1, 2020
ENGINE
THE ENGINE MAY STOP WORKING ENTIRELY WITHOUT WARNING. SHUT OFF AND WILL NOT PROVIDE POWER, MAKING KNOCKING SOUNDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372520November 1, 2020
STEERING
WHEN THE VEHICLE IS DRIVING STRAIGHT THE STEERING WILL FEEL LIKE IT HESITATES SLIGHT MOVEMENTS AND THEN RELEASES CAUSING ME TO OVER STEER. ALMOST LIKE THE ELECTRONIC STEERING IS INTERMITTENT. TO THE POINT WHERE I WILL END UP IN THE OTHER LANE SLIGHTLY AND CONTINUALLY HAVE TO COUNTER STEER THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372395October 30, 2020
ELECTRICAL SYSTEM
THE DRIVER SIDE FRONT DOOR WILL NOT OPEN FROM THE OUTSIDE OF THE VEHICLE. IT IS LIKE THE DOOR IS LOCKED, HOWEVER IT IS NOT LOCKED. IF I AM IN AN ACCIDENT OR NEED TO BE TAKEN OUT OF THE VEHICLE, NO ONE WILL BE ABLE TO OPEN THE DOOR TO GET ME OUT. IT REMAINS THIS WAY AT ALL TIMES; INCLUDING WHEN THE CAR IS STATIONARY AND IN PARK. THERE IS A WARRANTY EXTENSION OFFERED BY KIA, BUT THEY ARE TELLING ME THIS DOES NOT APPLY TO ALL THE VIN'S!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366970October 29, 2020
STRUCTURE:BODY
THE PASSENGER DOOR DOES NOT OPEN FROM THE EXTERIOR. THIS A SERIOUS SAFETY ISSUE IF ONE NEEDS TO GET INTO VEHICLE IMMEDIATELY. THE DOOR DOES OPEN FROM THE INTERIOR. THIS IS A COMMON COMPLAINT ON MESSAGE BOARDS AT WWW.CARGURUS.COM. I WILL SUBMIT A 'REPAIR INVOICE LATER AS THE SORENTO IS IN THE DEALERSHIP NOW GETTING THIS REPAIRED. I STARED HAVING THIS ISSUE IN APRIL 2020 AND IT PROGRESSED UNTIL IT WAS A TOTAL FAILURE BY AUGUST 2020
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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