Kia Sorento Complaints

10,397 consumer complaints on file.

#11376269November 25, 2020
EXTERIOR LIGHTING
DRIVER SIDE HEADLAMP WENT OUT. WENT TO REPLACE AND SAW CONNECTOR FOR FOR BULTB MELTED/BROKEN. READ ONLINE THIS IS A KNOWN ISSUE WITH THIS VEHICLE. DECIDED TO CHECK REST OF LIGHTS AND SEE THAT HIGH CENTER TAIL LIGHT INTERMITTENTLY WORKING WITH SOME BULBS/LEDS BURNED OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376282November 25, 2020
STEERING
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT THE WHILE DRIVING THE VEHICLE IN THE RAIN, THE BATTERY FAILURE WARNING LIGHT ILLUMINATED. THE VEHICLE LOSS POWER STEERING ASSIST. THE STEERING WHEEL BECAME DIFFICULT TO TURN IN EITHER DIRECTION. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376291November 25, 2020
AIR BAGS
AIR BAG LIGHT STAYS ON AFTER BATTERY REPLACEMENT. DEALER WANTS OVER 1200.00 TO REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375886November 23, 2020
VISIBILITY/WIPER
SUNROOF EXPLODED WHILE TRAVELING DOWN HIGHWAY AT APPROX. 65 MPH. DID NOT SEE ANYTHING STRIKE THE VEHICLE PRIOR TO THE EXPLOSION. VEHICLE IS EQUIPPED WITH A PANORAMIC SUNROOF. FAILURE OCCURRED IN THE FRONT SECTION WHICH OPENS AND CLOSES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375880November 23, 2020
STRUCTURE:BODY
THE DRIVER SIDE DOOR WILL NOT OPEN FROM THE INSIDE, I HAD A SIMILAR PROBLEM WITH THE PASSENGER DOOR ABOUT 6 MONTHS AGO. I LOOKED THIS UP AND IT APPEARS TO BE A PROBLEM WITH MANY OF THESE KIA CARS. I AM AFRAID THAT ALL THE DOOR MIGHT DO THIS AND I WOULD NOT BE ABOUT TO GET MY GRANDKIDS OUT OR IF I HAD TO GET OUT IN AN EMERGENCY I COULD NOT EXIT. NOW I HAVE TO ROLL DOWN THE WINDOW AND REACH OUTSIDE THE DOOR TO ACTIVATE THE DOOR HANDLE FROM THE OUTSIDE. MY FEAR IS THIS WILL STOP WORKING AND I WILL BE STUCK IN THE CAR. I AM AN OLDER PERSON SO CRAWLING OVER THE CONSOLE WOULD BE ALMOST IMPOSSIBLE. I BELIEVE IT IS A BROKEN DOOR LATCH ON THE INSIDE OF THE DOOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375967November 23, 2020
ENGINE
AFTER TURNING INTO TRAFFIC ON A HIGHWAY, AND I PROBABLY SHOULD NOT HAVE, I HAD TO "GUN" IT TO GET MOVING FASTER. AFTER THAT THE ENGINE LIGHT CAME ON AND WAS FLASHING.THEN I WOULD SAY IT WENT INTO A LIMP HOME MODE. THIS "GUNNING" HAS HAPPENED TO ME 3 TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375998November 23, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30-50 MPH, THERE WAS AN ABNORMALLY LOUD THUD COMING FROM UNDERNEATH THE VEHICLE. THE VEHICLE LOSS MOTIVE POWER AND WAS GUIDED TO THE SIDE OF THE ROADWAY. THE VEHICLE WAS RESTARTED AND DRIVEN 5 MPH TO THE RESIDENCE. THE CONTACT STATED THAT SINCE THE FAILURE, THE VEHICLE FAILED TO EXCEED 20 MPH WHILE DRIVING. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 11V258000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 185,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375791November 22, 2020
ENGINE
THE ENGINE IS STALLING, IT'S STALLING AT START AND THEN IT'LL START UP AND STALL AFTER DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375734November 21, 2020
STRUCTURE:BODY, UNKNOWN OR OTHER
SINCE I PURCHASED MY VEHICLE IN 2015 WITH AROUND 45,000 MILES, I NOTICED PAINT CHIPPING OFF THE ROOF WHERE IT MEETS WITH THE WINDSHIELD. NOW, I HAVE LARGE CHUNKS OF PAINT CHIPPING AWAY ON THE HOOD AND ON THE PANEL BETWEEN THE DOOR AND WINDSHIELD, EXPOSING METAL FRAME. AFTER SEARCHING ONLINE, I NOTICED MANY PEOPLE WITH THIS EXACT SAME PROBLEM WITH THEIR KIA SORENTO; SAME YEAR AND SAME PEARL WHITE COLOR. I HAVE TAKEN IT TO A PAINT SHOP, AND THEY SAID IT'S A "DELAMINATION" PROBLEM, AND IT'S A DEFECT IN THE MANUFACTURER'S PAINT. IT WILL ONLY CONTINUE TO WORSEN. I TOOK IT TO KIA (AFTER HAVING MY ENGINE REPLACED DUE TO ENGINE FAILURE AND SEIZING ON THE HIGHWAY), AND I WAS TOLD THAT I WOULD HAVE TO COVER ALL EXPENSES TO FIX IT. NOT ONLY ARE LARGE CHUNKS OF PAINT CHIPPING OFF, BUT ALL THE AREAS ARE BECOMING SEVERELY RUSTED. THIS SHOULD NOT HAPPEN!! NOT ONLY IS IT A PAINT DEFECT THAT KIA SHOULD COVER, BUT IT CAN BECOME A SAFETY HAZARD WHEN IT BEGINS TO WEAKEN AROUND THE WINDSHIELD! I HAVE HAD TO HAVE MY ENGINE REPLACED (WHICH I HAD TO FIGHT FOR AS WELL BEFORE ALMOST CAUSING A MAJOR ACCIDENT ON THE HIGHWAY ONCE MY CAR SEIZED AT 70 MPH) AND MY PAINT IS COMING OFF IN LARGE QUANTITIES AND RUSTING, DEPRECIATING THE VALUE AND SAFETY OF MY CAR, AND IT'S NOT EVEN 10 YEARS OLD!!! I'VE HAD NOTHING BUT PROBLEMS SINCE I STARTED FINANCING MY CAR. KIA KNOWS THIS IS A PROBLEM, YET WILL NOT DO ANYTHING ABOUT IT. I WANT SOMETHING DONE! A RECALL SHOULD BE SET IN PLACE, ESPECIALLY AFTER HUNDREDS OF CONSUMERS HAVE HAD THE SAME PROBLEM!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375577November 20, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED WHILE DRIVING AT 20 MPH, THE FRONT HALF OF VEHICLE SPONTANEOUSLY CAUGHT FIRE. THERE WERE NO REPORTED INJURIES. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT LOT. THE INSURANCE COMPANY TOOK POSSESSION OF VEHICLE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 105,000. *LN THE CONSUMER PROVIDED PHOTOS. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11375589November 20, 2020
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT KEYFOB FAILED TO UNLOCK ANY OF THE DOORS ON THE VEHICLE. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO NAPLETON RIVER OAKS KIA (1951 RIVER OAKS DR, CALUMET CITY, IL 60409) WHERE A DIAGNOSTIC TEST WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375594November 20, 2020
AIR BAGS
I WAS DRIVING APPROXIMATELY 35 MILES PER HOUR ON A CITY STREET WHEN ANOTHER VEHICLE PULLED OUT IN FRONT OF ME. THE IMPACT TOTALED THE OTHER VEHICLE AND CAUSED $7,500 IN DAMAGE TO MY VEHICLE, AND MY AIR BAGS DID NOT DEPLOY. WHILE I WAS NOT SERIOUSLY INJURED, I DID SUFFER SIGNIFICANT WHIP-LASH TYPE INJURIES, AND INJURED MY KNEE WHEN IT HIT THE DASH BOARD.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11375343November 19, 2020
EXTERIOR LIGHTING:HEADLIGHTS:BULBS
TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO ILLUMINATE WHILE DRIVING. THE CONTACT STATED THAT DRIVER'S AND PASSENGER'S SIDE HEADLIGHT BULBS WERE REPLACED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO BUCHANAN KIA (119 RAILROAD AVE, WESTMINSTER, MD 21157) WHERE THE HEADLIGHT BULBS WERE REPLACED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NEXT TAKEN TO AN INDEPENDENT MECHANIC FOR THE BULB REPLACEMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375369November 19, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE REAR DRIVERS SIDE WHEEL HAD MALFUNCTION AND WOULD NOT TURN CAUSING THE DRIVER TO LOOSE CONTROL OF THE STEERING AND CRASH. DURING THE CRASH THE VEHICLE ROLLED OVER MULTIPLE TIMES. THE DRIVER SUSTAINED A FRACTURED SPINE, HEAD, NECK AND CHEST INJURIES. THE VEHICLE WAS DESTROYED AND TOWED AWAY. A POLICE REPORT WAS TAKEN AT THE SCENE. THE LOCAL DEALER MORRIE MAZDA LOCATED ADDRESS: 2329 S PRAIRIE VIEW RD, CHIPPEWA FALLS, WI 54729 AND THE MANUFACTURER WERE BOTH NOTIFIED OF THE INCIDENT. THE FAILURE MILEAGE WAS 80,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11375405November 19, 2020
ENGINE
WAS DRIVING ON THE FREEWAY AND HEARD A SOUND AS IF I HAD RAN OVER A PIECE OF PLASTIC. ALL OF THE LIGHTS ON THE DASHBOARD CAME ON AND THE CAR JUST SHUT OFF. I WAS ABLE TO GET OFF THE FREEWAY SAFELY BEFORE THE CAR SHUT DOWN AGAIN, AFTER THAT THE CAR WOULDN'T START ANYMORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375411November 19, 2020
POWER TRAIN
I BOUGHT THIS CAN BRAND NEW 4/30/20. I NOTICED SMALL ERRATIC STUTTERING IN THE ENGINE WHILE CRUISING AT 30-40 MPH. I WASN'T SURE WHAT IT WAS OR THAT I DID SOMETHING TO CREATE IT. A FRIEND WAS RIDING WITH ME AND SSK WHAT WHAT CAUSING THE ISSUES. I SAID YOU CAN FEEL THAT? I TOOK THE CAR IN IN OCT @ THE FIRST OILD CHANGE 6KMILES ON THE CARE AT THIS POINT. THE DRIVE MODE WOULD BE DIFFERENT EACH STARTING AS WELL. THE DEALERSHIP WAS ABLE TO RECREATE THE ISSUE. THEY RESET THE DRIVE MODES AND SAID THAT SHOULD FIX IT. HERE WE ARE A MTH LATER AT 7K MILES ON THE CAR. ITS STILL HAPPENING AS WELL AS LURCHING WHEN STOPPED. TOOK IT IN TODAY AND THEY SAID THERE'S NOTHING WRONG AND COULD NOT RECREATE IT. FROM WHAT I UNDERSTAND THIS IS AN ONGOING ISSUE THAT THEY DON'T SEEM CONCERNED ABOUT GETTING THE ISSUE RESOLVED. THIS WILL BE MY LAST TIME DEALING WITH A KIA!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375069November 17, 2020
STRUCTURE:BODY
I OWN A KIA SORENTO, PEARL WHITE, 2014, WHICH JUST RECENTLY STARTED TO CHIP AND NOW PEEL THE PAINT ON THE SIDE OF THE WINDSHIELD. ITS GETTING WORSE AND WORSE EVERY TIME THE VEHICLE IS MOVING. I WENT TO THE DEALERSHIP BUT THEY ONLY TOLD ME WARRANTY IS UP, NOTHING WE CAN DO. THE VEHICLE HAS APPROX. 85000 MILES ON IT RIGHT NOW. I ALSO HAVE A LITTLE SPOT CHIPPED ON THE HOOD OF THE CAR. I HAPPEN TO CATCH 2 PIECES OF PAINT IN MY YARD. ITS NOT JUST LITTLE PIECES THAT COME OFF, ITS REALLY LIKE SNAKE SKIN PEELING IN BIGGER PIECES AND ITS GETTING REALLY BAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375120November 17, 2020
EXTERIOR LIGHTING
LH LOW BEAM NOT WORKING. REPLACED BULB AND IT DIDN'T FIX. SWAPPED WITH RH BULB TO MAKE SURE IT WASN'T A BAD NEW BULB AND THAT DIDN'T FIX IT. HI BEAM AND PARK LAMP WORK FINE. RESEARCHED ONLINE AND SEEN THIS IS BECOMING A COMMON PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375128November 17, 2020
EXTERIOR LIGHTING
HEADLIGHTS ARE VERY DIM. WE HAVE SWITCHED TO NEW BULBS AND THEN LED AND NEITHER IMPROVE THE DIM HEADLIGHTS. THE GLASS IS NOT FOGGY OR DAMAGED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374807November 16, 2020
ENGINE
MAJOR CONSUMPTION/BURNING OF OIL BETWEEN OIL CHANGES. WAS A QUART LOW WHEN HAD OIL CHANGED THE END OF SEPTEMBER. BY THE END OF OCTOBER ALL OF OIL HAD BURNED OUT AND HAD TO ACTUALLY ADD OIL, THEN TAKE TO AUTO SHOP TO CHECK FOR LEAKS. NO LEAKS. THEY DID ANOTHER OIL CHANGE AND NOW I HAVE TO CONSTANTLY KEEP EYE ON OIL LEVEL -- HAD TO ADD OIL AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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